Bedri Ergune
We weren’t completely satisfied, but overall the hotel delivers what you would expect from a 3-star resort. It’s a huge holiday complex spread over a very large area with countless buildings. There are many pools, but they do get quite crowded.
In the main restaurant, there aren’t enough tables and chairs for everyone, so if you go late, you’ll probably have to wait for an empty table. However, there are plenty of snacks available throughout the day, so you never really get hungry. The snack options include fries, burgers, meat dishes, alcoholic and non-alcoholic drinks, ice cream, and much more.
There’s also a small play area for children in the evenings, but it’s limited and quite expensive — we paid 6 euros for just 3–4 minutes on the trampoline.
Because the resort is so large and busy, the limited number of staff can’t always stay fully organized, so it’s best to just go with the flow and not expect perfect service.
The sea is quite far away — the nearest beach is Alcudia, and it takes about 15–20 minutes to walk there.
If you’re planning a beach holiday in Mallorca and only need a hotel to sleep in, this place can be a good option.
Stuwy Bond
Absolutely beautiful place with the location ideal for everything. The beach being only a 10 minute walk, perfect for eating at many restaurants or the all inclusive with many ranges offered. Brilliant for the family with the daily entertainment team being at the heart of the fun. They are constantly working hard, either entertaining the children in the kids club or the daily water activities, French bowls, darts, ping pong tournaments and many more. All doing things with great passion and enthusiasm. We come every year and absolutely love the place. Lovely family break that doesn’t cost a fortune
DianaJack OCallaghan
Can't fault this place- they went above amd beyond for us when there was a mix up with our booking. We went all inclusive however didnt avail of it much as we went out for dinner every evening.
Good selection of drinks available and from what I seen there was always a good spread on for lunch ect.
Place is outside main alcudia but I loved this as the location was ideal for us. Wasn't too busy.
This place would be ideal for people with young kids
Ludi
Unfortunately, cleanliness in the restaurant area leaves a lot to be desired. It’s very common to find dirty cutlery, plates, and glasses. Sometimes you have to go through 4 or 5 items before finding one that seems clean. This seriously impacts the overall experience and makes meals quite unpleasant.
The resort definitely has potential. It’s located in a very nice area, with beautiful views and close proximity to the sea, which makes for a pleasant setting overall.
If it weren’t for the serious issue with dirty cutlery and dishes, I would have been quite satisfied with my stay. The hotel is reasonably priced, and I don’t have high expectations. The pools are nice, and the room service is fine. But those damn, sometimes disgustingly dirty plates and utensils really ruin the experience.
So in the end – unless the issue with the cutlery is resolved, I wouldn’t recommend staying here. At least not with meals included.
Zhenya Rydenko
👎👎👎👎I can't recommend this hotel because upon check-in, they wanted to charge my husband for the already broken TV screen in the room. The hotel manager named Pablo claimed he was the one who broke the TV and lied to our face about seeing it on camera. After we asked to see the video, he was confused and ultimately didn't provide proof, just saying, "Okay, sorry, there was a mistake." 🤦🤬
Pablo even deigned to offer his assurances, but simply said it was a mistake.🤷🤷🤷🤦
This is simply disgusting; the start of our vacation was ruined. He simply wanted to charge us for an already broken TV and rip us off. There were also electrical problems in the room: the microwave was crackling, the light was flickering, there was no hairdryer, the bathroom door didn't close, there was someone else's hair on the beds, the toilet was dirty, and cleaning was rare. Upon check-in, they charged an additional €55 tax, €30 for using the safe, and a €20 deposit for the hairdryer and safe. For some reason, this wasn't mentioned on the website. 🤷
They also put ribbons on us that weren't all-inclusive, even though I paid for full-service, and I even had to prove that we were entitled to all-inclusive.🙆
The reception staff were generally poor with their customers.😡
We probably won't return to this hotel; it left us with unpleasant memories.
So be careful with people like Pablo. If there's anything wrong with your room upon check-in, immediately report it and show it to reception. This is very important; they really do try to blame their own shortcomings on their clients.
Our vacation was saved by the warm, beautiful sea and sun.