Carron Wallis
We are currently staying at the beautiful Barceló Tenerife and I honestly cannot praise the staff enough. From the moment we arrived, we have been made to feel genuinely welcomed and cared for.
A very special thank you to Victoria, the Head of Guest Relations, who has gone above and beyond to make our stay unforgettable. Her kindness, professionalism, and attention to detail have been exceptional throughout and made such a difference to our experience.
We would also love to specially mention Kenny, the Royal Level barman, who has been fantastic — always friendly, welcoming, and making every visit feel special. Thank you as well to Jhon, who has been incredibly attentive throughout our stay, regularly checking on us around the pool and bringing drinks and snacks with such warmth and care.
A huge thank you also to Jonathan in the Royal Level restaurant, who has looked after us so wonderfully during our meals and always made us feel so welcome. And finally, thank you to Diago, the Barceló Tenerife manager, whose team clearly reflects excellent leadership and genuine care for guests.
The restaurants have been absolutely wonderful, the atmosphere throughout the hotel is lovely, and every member of staff we’ve encountered has been warm, attentive, and eager to help.
The level of hospitality here feels truly personal and sincere, and it’s made for such a relaxing and memorable stay for both my mum and I.
Thank you for making our trip so special — we would absolutely recommend this hotel to anyone looking for a luxurious and genuinely caring experience.
Conor O'Byrne
To start off we will return but there are a few things that could do with a bit of improving. We stayed Royal Level and had a great week.
The pool at the RL was great, great service and choice of drinks and snacks. Great sun loungers with cushions. The negative is the is the toilet door to the gents does not have a lock, which created some privicy issues especially for our son when grown when walked in on him. Secondly the maintenance guys kept pluggng their power cable in the socket which led to not being able to close the door.
Great choice of alcohol in all the bars and excellent service.
The Breeze Gastro bar is very good and the best place for food. Breakfast was of a high standard with plenty of options in the Royal Level. The dinner could be very good to average. Some of the a la carte options were excellent but then depending on the chef, what was on the menu wasn't served on the plate. The hot buffet section, was ok bit mostly tepid and sitting out for too long.
The beds in the room were really comfortable but the bathrooms need a refresh and the floors need a proper clean with a machine as there is a good bit of ingrained dirt. On leaving, looked under our sons bed, we found a lot of dust and someone elses clothing. A lot of dust in the wardrobes.
The vouchers fot the restautant experience that you get on check-in do not include the experiences at the pizza or rice restaurants special evenings, we found out the hard why when checking out and had to pay for the pizza. We booked for the michelin starred chef but we were booked into the pizza restaurant according to the Barcelo App and we lost out on that experience. The App is poor and cant be relied on for bookings.
As I said at the start we will return as mostly it was a very positive experience. The staff are all very good and positive in their work, dout out to Valentin and Daniel. RL wine choices are good along with the beer and top shelf liqours.
The hotel are making improvents but need to sort out the small easy fixed items.
Tim Rees
We booked the Royal Level because the heated pool was important for our 2 year old daughter to swim in. We were here 2 years ago and it really was a joy. Unfortunately this time around either the heating is not working or the hotel is not heating it to a comfortable temperature. It’s too cold for our daughter to use. If a heated pool is important for your holiday, best not to book this hotel.
Rooms are also showing their age, I was expecting that they’d have been renovated since our last visit. Unfortunately not, they’re showing their age and a skirting tile has also fully fallen off the wall in our current room. Staff in restaurants also less attentive than they once were. It’s a shame, we returned to this hotel expecting better.
Andrew Linton
We have just returned (couple) and enjoyed a great stay. Stayed half board. The service and food were both excellent and the Royal level restaurant was one of the highlights. We didn't stay around the hotel or use any of the pools but it was always a pleasure to return to the hotel in the evenings.
Thnaks to Francesca, the customer care manager for looking after us
Kacper Michalski
The rooms are in need of a slight refresh, as some unrepaired damage is already visible. We also had flying insects in our room; unfortunately, we couldn't get rid of them as they kept coming back.
On a more serious note, the pool in the Royal Level area is barely heated. For those looking for a peaceful stay, it’s important to mention that planes are very loud here. Furthermore, there are two construction sites right next to the hotel, and the Royal Level pool area is situated directly by the street.
The food was very tasty, and most of the staff were great as well.
If you are looking for a quiet getaway, I would not recommend choosing this hotel due to the construction work happening just outside the fence.
