Nakyeong Kim
Absolutely enjoyed my stay here at Royal Level. Royal Level is slightly more expensive than Royal Activity and has its own special section including restaurants and swimming pools.
Loved the heated pool and the breakfast and dinners are amazing… honestly better than most local restaurants.. every single staff member has been so nice and welcoming.
I would absolutely come back and would like to check out other Barcelo resorts all around the world 🌎
Adam Chamberlain
Have been here twice and had a great time. We had an issue which the team dealt with brilliantly and got some massages/free meals thrown in as compensation. Great for us to bring kids here as it’s close to the airport and the pool is heated and all staff were great with them. Location wise it’s a bit of a walk to the beach but other than that, great hotel. Would recommend the royal level specifically as you get an extra pool area and an extra restaurant with better food wuality
Ileana Cura
I, like most people, tend to read reviews before visiting a hotel. But I know happy customers don’t usually leave reviews. That’s why I never fully trust the bad things other people complain about.
This hotel is perfect and I think it was the best hotel we’ve ever stayed in. We booked a 3-night trip to surprise our now 9 year-old on her birthday. We arrive at the hotel at 10:30am and, even though our room wasn’t ready (check-in starts at 3pm like in most hotels) they gave our all-inclusive bands and allowed us to start using the facilities. I honestly didn’t expect it as it wasn’t even 11am.
We booked Royal Level All Inclusive and I highly recommend it. We felt welcome from the moment we checked in- with lovely Beatriz the receptionist and Beatriz the experience manager. They explained everything perfectly and the check-in was done on a separate space. They also offer you a glass of cava or juice and were extremely helpful.
We went straight to the royal level pool. It is a heated pool- and it was actually warm! My kids absolutely loved it, and so did we. It was never too busy and there’s a bar where you can have all kinds of drinks, coffees (from a coffee machine) and food freshly made by a chef- ALL INCLUDED.
It was spotless clean and all the staff were lovely. We spent most of our morning and afternoon there and they had live music and activities too.
For breakfast, lunch and dinner you have the Asana restaurant, which is an exclusive restaurant for Royal Level guests. It’s really sad to see how people leave bad reviews about this food when it was incredible. The meat, fish, cheeses, charcuterie, salads, bread. It was all of such great quality, how can anyone complain about it? You could have smoked salmon for breakfast, eggs royale made to order, omelettes, dozens of different pastries and bread. I’ve never seen such a great spread in any of the hotels I’ve visited in the past. The staff were also lovely, especially Julio the Cuban waiter, my daughters loved him and he was constantly talking to guests and smiling.
The entertainment was also good, we didn’t go to many shows as my daughters were too tired.
The room was spotless clean. We had bathrobes and slippers, plenty of towels and a walk-in shower with 2 different heads. We stayed in a junior suite and the kids had a sofa bed which (luckily) could be separated slightly so they had one single bed each. We asked for extra blankets and they brought them to the room in minutes.
The mini bar had a selection of free drinks (we didn’t really use it) and also a coffee machine and kettle. Coffee capsules were replenished daily and also mineral water (you can’t drink tap water in the Canary Islands)
There’s also a bar for royal level guests only with live music and fabulous cocktails.
It was my daughter’s birthday on our second day there and they left her a hand-written birthday card and some sweets.
We left extremely happy and will definitely come back. And to top it all off, we forgot our iPad on the safe and they contacted us and sent us a taxi to the airport with it. Alberto the check-out receptionist was also great and really helpful, they all really were.
If you’ve read the negative reviews please don’t trust them. This hotel deserves the 4 stars
Nikolina Lucić
Great resort, great value for money
Yes it could improve a bit but we had the best vacation there and dont mind anything
For that kind of money it's just super worth it
We were at royal level
Totally worth upgrade
geoff lysaght
Great hotel. The royal level is good but not really needed the hotel itself is very high standard. Location is 30min walk along the coast to teguise or 4euros in a cab. If you know the area you will know if this is what you want.
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