Chris Kent
Absolutely love the resort.
Our 2bed 2 bath condo was very spacious and clean.
The service was excellent throughout.
The on site restaurants are nice.
The pool areas and little man made beach areas,relaxing and accessible.
The lake is fantastic to sit and enjoy the weather and a little quiet.
Would definitely recommend and return.
James Fawcett MBE
Been before back in 2014.
Whilst the accommodation and space was great the service seems to be missing the importance of the customer. Perhaps stuff took a slide after Covid.
Day three we had flat renovations occur directly above us (rm 201 block 15 is our room). No knock on the door or note to say that it would be a day or two. First we knew was the ripping out of woods and the cutting and nailing of new ones. Went to reception got the general impression that I was being unreasonable. I just asked when it would stop.
Then a couple moved in directly above us who spent all night running across their floor and dropping large objects. Convinced they are nocturnal and deaf (possibly just rude and only self aware). Writing this as I listening to them dropping kettle bells upstairs on the floor.
The trade winds restaurant closes at 8pm most evenings! With the exception of Friday and Saturday when it closes at 9pm. In 11 days we have managed to visit it once. Which is a shame as we liked to visit it last time when we returned from the parks.
We now have a family over the back from us, who have a dog on the veranda that barks at everyone as they go past. Like it when it’s off the leash the best though!
I feel as though I am living in a social housing experiment. Or an army barrack block.
We leave on the 14 October ( writing this at 5 minutes past midnight on the 12 of October) feel free to contact us to discuss our not so relaxing holiday!
Not sure why they persist with 1960s bedding and have not opted for quilts with covers and fitted sheets that the occupants can wash. Skip horror night at Disney just have a look at the condition of the pillows under the slips! They are shocking decades of hair oil and saliva. 14 days with the same bedding is a bit much. Cannot move the bed to make it as the feet are all broken! 😞. We paid a lot and saved all year for this. Feel like we have been mugged off.
My favourite feature is the fridge ice maker that is obviously broken and just leaks the water from the reservoir directly onto the floor! Cheers.
Obviously, no one checks functionality for any of the equipment provided. Don’t expect to empty a vacuum cleaner on arrival (only to find it broken) nor repair an ironing board. What a mess on.
This is not a 4 star resort. Level 3 at best.
Why are there no teaspoons but over 16 types of knives? I am not planning to butcher my own hunting kills. Would it break the bank to have provided an electric kettle rather than a 1940s camping kettle? It’s all a bit poor.
Update: the management response is laughable, sorry your upset with your stay, we will let the local management know.
Brilliant.
In all honesty just stay away, if the broken kitchen equipment don’t kill you, or pillows breed a bio-hazard or the neighbours deafen you or a loose dog give chase then the zero effort of the management will kill you!
James and Dee Fawcett.
Amy
First and last time staying at this resort. We bought new slippers for this trip and at the end of the first day they were all black from dirt. The floor had not seen a mop for a very long time. Balcony dirty and we didn’t sit out there once as it wasn’t pleasant. Dated rooms. No housekeeping at all during our 2 week stay… no beds changed. We had to request new bath towels. Sofa’s all stained and felt dirty. No natural light into the room so felt very dark and unwelcoming.
Pool bar adds on 18% gratuity without telling you and then puts the tray out for another tip!
Been travelling to Florida for 36 years now and this accommodation has been a disappointment. Plenty nicer resorts to choose from.
R Cooper
Highly recommended. More than enough space for my family. Plenty of pools to enjoy. Very safe and quiet location. If they enjoy it then that’s all that matters. However, I didn’t see many popular/family eateries nearby.
Norman Rowland
GF flat (condo) 1 master queen bedroom with ensuite. 1 double & twin sharing shower room. Kitchen & living room. Gated resort with several pools local to the condo blocks & swimming, small gym close to the club house. Paths around the resort. Close to several super markets & 30 mins from Disney parks
My Booking
