Marah Elgohary
If you are 5 * hotel this means your staff is luxurious and know how to deal with clients but today i was checked and met rude, unprofessional behavior from the reception staff as i felt i did a something wrong when i chose to book this hotel, all what happened me and my friend booked from today 6 June till 9 June and we arrived waiting rooms to be prepared they gave us two rooms far from each other however the company we booked through mentioned they sent special request but these requests are subject to hotel availability and i understand that but what i don't understand how come the staff mention unprofessional words referring to .... officially make it rude how come when you welcome a guest you treat him or her by this way, in a gentle way you could've mention there is no availability unfortunately and this make is totally professional. i will make sure to make this review be seen by all clients worldwide and also by hotel management so at least no one face this experience.
Psyniide 29
Fantastic holiday so far 4/7 days so far.
Hotel is nice. Food is good. Staff are amazing and can't do enough.
Animation team are great. Shout out to Georgia who's been lovely and great with the kids.
Will definitely be coming back again.
Lee Dickens
Definitely not the best hotel I've stayed in, but also not the worst.
Pros
- Always plenty of space around the pool
- Bar staff and pool staff were very friendly and welcoming
- Beach was within walking distance
- Housekeeping were very friendly and the kids loved the daily towel art
Cons
- Reception staff were rude and arrogant on multiple occasions
- The hotel is horrendous if you have a pram (or wheelchair), the very limited elevators means you always need to carry up and down some steps.
- The snack offering was very poor and only at very limited times
- Ice cream was only available for one hour a day between 4pm and 5pm, which is just ridiculous.
It's not a hotel we would stay in again or recommend.
Andre B.
We had a very pleasant stay at the Aurora Hotel. The rooms were cleaned daily and well-maintained, and the food was tasty and varied. Special thanks to the animation team – always smiling, dedicated, and able to create a great atmosphere. A perfect place for a relaxing holiday.
Aya Khanfer
We were given room 222, and the bathroom was extremely dirty — the sink was broken.
We had to pay $5 per night for an upgrade because there were no available rooms.
The bathroom was cracked and very old, and the furniture was outdated.
When I went down to swim, there were no available sunbeds at all. The pools were completely full, and to get a spot you had to wake up very early to grab towels and reserve your place by putting a personal item there.
Now to the biggest disaster: there was no water to shower or even use the toilet! The water keeps cutting off and coming back randomly, and it’s completely normal for it to cut while you’re showering and covered in soap!
There were many insects, even inside the bedroom.
No activities were offered during our stay.
We booked a parasailing activity and paid $20, waited for two hours, walked 15 minutes to the beach, only to be told the boat was broken.
There were no fresh juices in the entire hotel, except during breakfast, and even then, only orange juice, which you had to pay extra for.
Privacy is non-existent! Somehow, my phone number was given to one staff member, and my Instagram to another!
The food was okay, but I had two very unpleasant experiences:
• A mosquito inside my soda glass
• A hair on the potato tong, and when I told the chef, he just rinsed it with water!!!!!!
This hotel is boring, I do not recommend it, and it definitely does not deserve 5 stars.
My Booking
