Christina Figiel
We recently spent a few days at Asia Gardens and overall had a good stay — but also left feeling that the experience fell short of what you would expect from a five-star hotel in this price range.
The good:
The hotel grounds are absolutely stunning. From the moment you drive onto the property, you feel like you’ve been transported to Southeast Asia. The gardens are immaculately maintained — we didn’t see a single corner that looked neglected. The rooms are beautiful, spotless, and in excellent condition.
The breakfast buffet is generous and very tasty, although it doesn’t change much from day to day. The food quality in all the restaurants we tried was consistently excellent.
The Kids Club deserves a special mention — the staff were incredibly friendly, the facilities are lovely, and the children absolutely loved it. We especially appreciated the option for kids to have dinner with the Kids Club team, which gave us parents a quiet evening every now and then.
The spa facilities are also beautiful, and the massages we booked were of excellent quality, both in terms of technique and atmosphere.
The not-so-good:
For a hotel of this category, the guest experience felt surprisingly transactional. Nearly everything comes with an extra charge, prices are very high, and there is little sense of the hotel going the extra mile to make guests feel special.
Examples: no welcome drink, no small touches for the kids, no proactive introduction to the property — you simply check in and are on your own.
Although the Kids Club is fantastic, the rest of the resort is not particularly family-friendly. There are many pools, but only one is heated and open to children. At that pool, guests are asked to be quiet — so there’s no place where kids can simply splash around and be kids without feeling like they’re disturbing others.
Another surprise: there’s no food or drink service by the pool. If you want to eat during the day, you have to go to one of the restaurants. And while the food is great, the pricing is steep: €10 for fries, €9 for an ice cream, €5 for a soda, €9 for a small side of basmati rice. There’s no option for a simple, more casual or affordable snack.
Service & guest experience:
The staff, while polite, were not very proactive. For example, one evening our drinks at the bar took a very long time to arrive, even though we were the only guests there. Because of this delay we were running late for our dinner reservation and kindly asked the waitress if she could call the restaurant to let them know. Her first reaction was to tell us to walk to the reception ourselves. Only after insisting did she reluctantly make the call — something we would consider standard service in any five-star property.
Lack of adult activities:
While the spa is lovely, the hotel offers surprisingly little in terms of activities or entertainment for adults. During our stay, there was no live music, no evening entertainment, and only a limited sports offering (a couple of yoga and pilates sessions). Although there’s a beach volleyball court, there were no organized games or other sports activities. If you don’t want to book spa treatments, there’s not much to do as an adult guest, which feels unusual for a hotel of this category.
Overall:
This is a beautiful property with excellent facilities — but compared to other five-star hotels at a similar price point, it lacks the thoughtful touches and hospitality that turn a good stay into a memorable one. With just a bit more focus on guest experience, service proactivity, and meaningful activities for both families and adults, it could be truly exceptional.
Tyler
What a great stay
My stay at Asia Gardens Hotel & Thai Spa was nothing short of exceptional! From the moment we arrived, the stunning Thai-inspired architecture and lush, impeccably maintained gardens transported us to a serene, tropical oasis. The grounds are breathtaking, with winding pathways, tranquil carp ponds, and magnificent pools that create a truly relaxing atmosphere.
The rooms were spacious, luxurious, and spotlessly clean, with comfortable beds and elegant decor that perfectly complemented the hotel’s exotic ambiance. The staff were incredibly friendly and attentive, always going the extra mile to ensure our needs were met. The breakfast buffet was superb, offering a wide variety of fresh, high-quality options to suit every taste, though I’d love to see even more variety in juices and salads next time.
The Thai Spa was a highlight, offering a rejuvenating experience with skilled therapists and a calming environment. The dining options were impressive, with delicious cuisine served in beautifully designed restaurants, though I’d recommend booking in advance as some spots fill up quickly.
Overall, Asia Gardens is a gem on the Costa Blanca, blending luxury, relaxation, and a unique Far Eastern vibe just minutes from Benidorm. I can’t wait to return !
Duncan Park
Had stayed at this Thai themed resort, about a decade ago, and recently returned for an amazing long weekend. Set up in the hills , this extensive hotel sports 5 amazing themed restaurants and 3 pools. The buffet champagne breakfasts were excellent, and staff helpful and attentive. Will be back.
Dean Dodd
I recently stayed at Asia Gardens and while the hotel itself is absolutely lovely, my experience was unfortunately ruined by some of the staff. Throughout my stay I felt extremely uncomfortable as staff were constantly staring at me – to the point where it felt intimidating. I even have it all recorded and shared in my YouTube vlog (Deanalex) so people can see for themselves. On top of that, I was actually shushed by staff, which was completely unnecessary and unprofessional.
The setting, décor, and facilities are beautiful, but the behavior of certain staff members really let the place down. If you want to see a genuine, unfiltered review, check out my vlog – I’m always 100% honest. Sadly, despite how nice the hotel is, I left feeling disappointed because of the way I was treated.
Also the Asia restaurant food was horrible ten starters where nice, but me and my partner left over half our mains, all on my YouTube Deanalex for honest hotel reviews
Jose Vergara
Bad experience. The hotel is old and clearly needs investment in renovation. Our belongings were stolen at the pool when we stepped away from our loungers, and the professionalism of the spa manager is questionable. Restaurant staff were generally unfriendly, and the food lacked both quality and variety for the type of hotel it claims to be. I do not recommend it.
My Booking
