Adam Warr
Lovely clean hotel,friendly staff.
Good food ,
Nice big spacious rooms and balcony .albeit a bit dated,but this is being addressed at the end of the year .
Nice pool ,good entertainment for all the family during the day by the pool and in the evening with shows at the sister hotel across the road.
Very good location for the beach, lots of restaurants if you don’t want to eat in the hotel. Beautiful views of the mountains and sea, a disabled accessible beach as well.
Agnieszka Siwiec
Great location, steps away from the promenade and all amenities. We had a very quiet bedroom with sea views! The room was very spacious and clean but really outdated. We had half board and the food was ok, Saturday evening better than Friday with some seafood, breakfast fine also.
The reception staff was very helpful and friendly. We received a call a couple of hours after checking in to ask if everything was ok!!!
For me the nicest part of the stay was a therapeutic massage by Nancy! The only negative part was that it only lasted 30 min (as there was no availability for an hour massage). As a past physiotherapist and esthetician I know a good massage! I needed a deep tissue and I have to say it was one of the best massages I have had! Highly recommend Nancy.
DST GXMING
Absolutely beautiful hotel all-around, we loved the whole experience throughout the entire holiday! AR Roca Esmeralda in Calpe, Alicante, Costa Blanca, Spain; is a fantastic hotel that I’d 100% without a doubt recommend to family and friends! From the rooms to the restaurant and bar, it was extremely pleasing across our 5-day stay! In the restaurant first of all, I’d love to mention and thank the following staff for all going above and beyond to make our 3-course Breakfast-Lunch-Dinner dining experience even more memorable: Maria, Rosana, Yolima, and Andres. Maria, who is one of the head chefs in the restaurant, looked after my little brother and 70-year-old Nan so much, and showed genuine love to all of us. Maria made my brother some of his favourite Spanish dishes which he requested from her, which shows that she was such a friendly, sweet, caring person on the inside and outside. Thank you ever so much Maria, you’re amazing and we loved seeing you and hearing your voice! Rosana, Yolima and Andres were also very welcoming waiters in the restaurant, they genuinely enjoyed having conversations and getting to know us a little bit. Rosana and Yolima both complimented how we dressed and looked which was nice of them, and Rosana also let us have breakfast early before we left for our transfer to Alicante-Elche Migues Hernandéz Airport and our flight back to London Stansted Airport, she made us some pastries and let us help ourselves to the hot drinks machine which was very lovely of her, thanks so much again Rosana, you’re a wonderful person! Overall for the restaurant staff, I would love to dedicate this 5-star positive review mostly to Maria and Rosana, you guys were absolutely great.. incredibly hard-working people you both are!
For the bar in the hotel, the following staff really looked after us and gave us the best experience which was filled with laughter and family-friendly, efficient service:
• Bilal
• Javi
• Maria
• Souliaman
On the other hand, reception staff were all absolutely awful, very disrespectful people who could barely speak English, in which AR Roca Esmeralda is generally considered as an international hotel in Spain that should have people who speak English. Sofia and Diego in particular were two rubbish people who were very rude and unhelpful we encountered throughout our stay and a few other women staff who were working at the reception. However, Daniel was the only receptionist who showed genuine care and respect to us throughout our stay at this hotel, and helped us carry the majority of our luggage to the room we had all the way on the top floor (Floor 9). He was very good and also helped us find a good rental car for us to use, great guy who was genuine and the only person that we didn’t have any problems with at the reception. All the rest of the staff though, absolutely garbage service they provided, as they refused to help my 70-year-old Nan with accessibility as she is disabled and has a few medical conditions, so we were quite annoyed and disappointed about that. However, thank you so much again Daniel for your support at reception, you was the only receptionist that chose to go above and beyond with the services and help from the start to the end of the stay.
Apart from all that though, we were ultimately very happy with our stay, and we thank you all so much to those who did provide endless care and love throughout the stay! We all absolutely enjoyed the experience you guys gave us! Extremely grateful for everything that you loving people did for us throughout our 5-night holiday. We really appreciate all of your support and love once again! God bless you guys who gave us a the best possible experience at AR Roca Esmeralda Hotel. Thank you so much, 5-stars!! 😃❤️🥹🙏💯
Ziva Mande
The staff, Inma, Antonia and Nicola, were very friendly and treated us like family. Apart from them, everyone here is very smiley and happy. Lovely place- the rooms are perfect for families who want a little privacy, food is delicious (but limited) and the pools are refreshing. The location is good as there are lots of places to explore like the nearby beach and shops. Would definitely recommend!
redvill
Lifeguard is racist towards brits!
Stopped daughter swimming in the pool as she had a t shirt on covering her sunburn. We went for lunch, come back and he has removed our towels from our beds although left all other guest towels on empty beds. Then confronted me as I dropped his letter on the floor. He then threatened me and told me he works for the hotel during his shift but afterwards he will do what he wants with me!
If I was female with my body on show and not English he would have been completely different like he was with the other guests. He then went and told his manager I had been threatened him and he didn’t do or say anything. I apologised for swearing at him but he just stood there lying through his teeth saying he hadn’t said or done anything!
A very expensive 1 star hotel not ideal for English families, especially if you have a Daughter with additional needs!
On the first day, I received an email asking if everything was ok with room, I reported an issue that the toilet doesn’t flush and I have to fill the cistern up with the shower head. They responded to say they will sort it but it was never dealt with!
Rooms are like a 1960/70’s decor and the hotel is extremely out dated
My Booking
