Iva Jankova
My friend and stayed in this hotel during the bank holidays for 3 nights.
First I would like to start off by saying that the reception staff were amazing and were always around to help if we needed anything.This goes to the beverage team as well especially Alfredo who was so amazing and sweet.
The buffet food was also amazing !
Regarding the hotel itself we don’t believe that this is a 4 star hotel for a couple of reasons;
1.There is no coffee station in the room where people can have a couple of warm drinks in their room which most hotels do even with less starts
2.The Beverage team do not have the best English so it took us a while to explain to them what we needed for a drink .
The one main limitation of this holiday is the area portrayed with the private bar and the chairs and sofas outside on their website which apparently does not exist as of now,
We were checking out yesterday and upon check out a lovely receptionist advised us that this area was still in progress which I thought was unfair even though it’s not the staffs fault .Please note that people would book this hotel mainly because of this area as it’s gorgeously portrayed on their website but then they come to the hotel and it’s not actually there.
Unfortunately we didn’t leave as happy as we thought we would because we paid a lot of money for a 3 day holiday, probably around £700.00 with the flights and only breakfast included in the hotel .
I believe that area should not be on the website as it’s wrong that it’s still in progress which is what people would not know when they book the hotel 🙂
Janet Driver
We visited and stayed here as a coach trip and had 2 nights. The hotel is undergoing renovations but didn't really impact on our stay. we had a lovely room with a balcony and sea view.
The food was buffet style but plenty of options to choose from.
Tom Howkins
Unfortunately over half our group of 41 contracted a virus during our stay. Another group of 30 also were sick. I believe other hotel guests were also sick. I felt unwell after visiting the spa.
The hotel management offered Doctors and tests (results not yet available) they also offered room service for those unwell. I waited 45 minutes and 1 hour for food to arrive in the room.
Otherwise the food was good, the staff and service was friendly and polite. Hotel has a great location and a great spa.
The lifts are oddly configured and often had long waits at busy times.
Anita Craig
Singing convention here (Biba)Apr 2025.
Didn't stay in rooms but told they were lovely.
Bar and reception service was exceptional. On the bar Mario was super-efficient with a friendly smile, can-do attitude and really quick. An asset to the hotel with his wonderful English manner.
On reception, Anderson and the team really helpful
SimonStone360
Vegetarians stay away!
I stayed 9 nights in this hotel, cycling around Calpe. The rooms are ok. Clean, but not really up to a ****s standard. Service was also only ok.
Biggest problem: No real vegetarian dinner options available! This hotel caters to a cycling audience and if you burn 3.000 kcal you need to eat. And every night I was very frustrated that it was only beef, chicken, pork everywhere. Huge chunks of pork. Ham in most salads. Tortellini with beef. 2 nights there was a vegetarian risotto, every other night I ended up eating pasta with tomato sauce like a 9-year old.
I had two conversations with the dinner staff and got shown that I could eat pasta or the fries. I talked twice to the reception who apologized but nothing happened.
All I ask for is just one decent veggie option.
I will not come back, because I ended up going to the supermarket across the street to have a meal after dinner.
My Booking
