Steve Muller
We just came back from a 2-week stay at the hotel with 2 adults and 2 kids. At first, I was a bit worried because of the negative reviews, but that feeling changed immediately upon arrival.
The staff was very helpful, and the rooms were spacious – maybe a bit simple, but that's a matter of personal taste.
The food was delicious, with something new to enjoy every day.
The animation team was fantastic – active all day long, great energy by the pool, and fun shows every evening.
The pool is huge, with plenty of space for everyone. No need to wake up at 6AM to reserve a sunbed – there’s more than enough room.
To get to the beach, there’s a shuttle service that’s very well organized.
We were very happy with our 2-week holiday – thank you for the great experience! 😊
Thomas Rhodes
Just back from a 7 night holiday, had a fantastic time at the hotel. The place is clean and well maintained with staff that are very helpful and informed. A special mention to the restaurant manager as we were travelling with our young child (3)who has a lot of food allergies. Every meal time we were able to talk with the manager and have allergy friendly food cooked fresh in the kitchen which was a great help. My advice would be to inform reception straight away on arrival so they can liaise with the kitchen immediately.
Pool is big enough for the volume of guests in the hotel, plus no mad 8am scramble for sunbeds! And it has a fantastic shaded play area for the kids. Great animation team and all round good atmosphere and entertainment.
Nee Bez
Really well maintained and clean. Well staffed, a plate didnt sit more than a few minutes before it was cleared.
Constant cleaning. Asked for a proper single bed rather than a cot and it was changed.
Things for improvements though that we've noticed in other hotels of the same calibre...some type of clothes line on the balcony, kettles for the rooms, self serve soft drinks to reduce pool bar queues, tea and coffee at all meal times, more hangers, irons to borrow. Move able parasols by the pool or larger ones that can be opened or closed as needed.
Lovely hotel just in too quiet an area, gift shop could be double the size considering this
AJ Ruthless
The hotel is stunning, very clean, and all inclusive food is fully stocked, food testers test temperatures and quality of the food is great, accommodation for intolerance is somewhat accommodated but it's not perfect... had to prompt the staff to make sure deserts had no nuts in so we didn't die as they are not labelled.
The staff on reception where very attentive Paulo was a fantastic receptionist with a permanent smile and a greeting like he enjoys you coming there, so positive and full of life.
Easy to use facilities, spa was terrible half of it not working, don't recommend, pool was good, atmosphere outside was great, plenty of sun loungers, staff made this an exceptional place, kids club have lots of activities throughout the day, making it great for kids, holiday reps where also available most days and they where quick to resolve small issues.
Trips where easy to book and a free bus put on by the hotel to and from the beach!!! Amazing...
BRFC awayfans
We had a 7 night stay at this hotel 13th - 20th August and loved every minute of it!
Check in & check out was effortless, quick and easy, with staff polite and friendly.
We had room 63, a ground floor suite overlooking the Olympic sized pool which was perfect for me due to mobility issues. There's also lifts to go down to the restaurants, Grand Cafe and gym etc.
The room was well thought out, spacious and spotlessly clean and the housekeeping staff did an amazing job.
The food is your typical all inclusive and had lots of choices of meats,fish,salads etc - for me personally the choice was limited although I am quite fussy as dont like fish, pork,eggs or lamb. The BBQ nights were great though.
The snacks are available in between meals and held on -1 floor and offers ice creams,hotdogs,burgers, filled rolls and cakes - my only gripe is that food such as burgers, has to be eaten in the Grand Cafe on -1 level and can't be taken out - guessing this is to prevent mess and potentially attract animals?
We did enjoy being able to eat our meals in the Blue restaurant as our son is 12 - a more peaceful environment for us personally. The Green restaurant caters for all ages and could be quite noisy and full.
Lively entertainment each evening by the pool side but get there early to grab a table as it fills up really quickly - we ended up sitting on sun loungers but that was OK
Our son enjoyed the small games room which had table football and a few arcade games.
Measures of alcohol are VERY generous!
The free shuttle bus to the beach is a nice touch and we also used Ubers to go to other places such as Portomiao and a waterpark, which were very cheap and lots of them available.
We did the Pirate ship Santa Bernada to see the caves which was such fun and ended our holiday on a high.
The walk into Alvor takes 10-15 minutes and there's a supermarket just as you get into Alvor which was handy to stock up on milk for a hot drink in our room, as well as snacks etc. Alvor at night is beautiful and gets very busy, with queues into most of the restaurants.
My only real negative is that there's no frying pan/saucepan to cook on in the rooms kitchenette - hubby wanted to cook fried eggs and bacon but settled with boiled egg and used the microwave to cook the bacon ( typical Brits abroad). There's a small metal pot in the kitchen that can be used to boil water for a cuppa which was very useful.
All in all, a cracking hotel that exceeded our expectations - we didn't want to leave! 100% recommend this hotel.