AluaSun Costa Park

M

The hotel itself must have had renovations recently, as it is not "dated" like some of the reviews suggest, unless only some of the rooms have been renovated, but not the others. I booked directly through the website, and it is a bit misleading as the booking was for "full board with drinks included" and I thought this meant all inclusive, but you only get drinks during meal times. The outside bar is shut at the moment (March), so assume they open from April. The hotel staff work really hard to keep up with the demand during meal times, and special mention to Imed, who was very knowledgeable and made a lot of suggestions during the stay! Unfortunately you have to queue for meal times and the queues can be very long at peak times, which is ridiculous considering it is a hotel and should be able to manage this better, by either expanding the restaurant or have less guests. There wasn't a huge variety of food and most of it was repeated each day, so we ended up eating out a few times. The entertainment was non existent, so there was not a lot to do during the day time or evenings at the hotel. They had bingo and "dancing" for guests every night. 95% guests were a lot older and I suppose they just catered entertainment towards them. Surprisingly for a 4 star hotel there is no gym here... So for me, it is more of a 3 star hotel, but the staff do work hard and it is very clean, and do not want to take anything away from them. If you're thinking of coming out of season, do not expect much other than a decent room to stay with nice views (if you are the right side of the hotel). Train station (La Colina) is a kilometre away and your best bet is to go to Málaga city centre (20 minutes train) if you want things to do, or you can walk down to Playamar beach (20 - 30 minutes from the hotel) for restaurants, cafes, bars and a bit of entertainment. However, there wasn't a lot going on as it is out of season, and if you want atmosphere, Saturday night is your best shout and it got kind of busy around midnight onwards

Kevin Weymouth

Currently staying here. Great hotel. Rooms are very spaceous, slightly outdated but nothing wrong with them. Staff are excellent 👌. Night entrainment is very good. Kids disco is short but very good and the next entertainment doesn't start for 20 to 30mins later. We went half board. Food so far has been very good with different themes every night and plenty options at breakfast. Pool is slightly cold and the kids waterslides aren't really usable because they are not in a pool so hitting hard concrete but kids still enjoyed the pool and the small pool. Location is poor, about 20min walk to the end of termolinos prominade. They do have shuttle bus but we didn't use it yet. Room we had was noisey, facing the entertainment stage and beside a busy road so alot of excess noise, if you put kids to bed early and like to keep the door open etc, you can't. For value for money and overall the hotel is great and worth the stay. I would probable ask for a room facing the front of the hotel to avoid the noise.

E N

I stayed at the AluaSun Resort for a week. Overall, it was a good experience for the price, but there’s definitely room for improvement. The front desk is always busy, and guests often have to queue for quite a while because there isn’t enough staff. On the other hand, the restaurant staff work incredibly hard and deserve recognition for their effort. My room was also always clean, which I appreciated. A big shoutout to Antonio, who went above and beyond to help me with directions and did his best to contact the trip agency after Karin, the manager, gave me the wrong time information. His professionalism really stood out. One serious concern: the lifeguards should sit in a more visible spot. One day, a child was drowning, and I had to jump into the water because the lifeguards, sitting in a hidden corner, didn’t notice. I hope the parents reported this incident to reception. There’s also supposed to be a free shuttle bus, but it didn’t show up on several occasions. Even after two days, the manager still couldn’t explain what happened — her customer service could really use improvement. All in all, the resort offers decent value for money, but with better staffing, clearer communication, and stronger safety awareness, it could be much better.

Jessica Spraw

Very clean hotel. Rooms are outdated but a nice size and very clean! The hotel is lovely for a family holiday. The staff was very friendly to everyone and great with children. The all inclusive restaurant food was very clean and lots of options for everyone! The hotel has beautiful views, great entertainment for the kids and adults later that evening! We will be returning again next year! We really enjoyed it as a family of 6.

carol doherty

Loved this hotel. Staff were so friendly, helpful & polite. Food was exceptional, bit boring some nights but overall 90% happy. Facilities were spotlessly clean although a few tired sun loungers ripped at the sides. Rooms were spotlessly clean with friendly cleaners each day who made your bed, replaced towels etc Entertainment in the evening was ok .. singers were my favourite. Queues for the bar were annoying with sometimes only 1 barman working but always friendly and chatty. Overall we were happy and good value for money.