Milena Kovchazova
Fantastic stay! The hotel has an excellent location, on the first line with wonderful views and amenities. It is close to a bus stop, and at the same time there is a stop for the coastal tourist train right next to it, which makes a panoramic tour to the Palma Aquarium. The food is delicious and varied. There is live music every evening in the bar. With My favorite club cards we enjoy the views from the pool on the roof of the hotel, and during the day this extra also offers access to a buffet with treats and drinks. The staff is extremely kind and responsive, the rooms are cleaned and maintained every day. We are very happy with our choice of hotel and would stay here again. Thank you to all the staff for the kind and warm welcome!
Harry
Excellent hotel experience. Food, staff and accommodation were very good. We stayed half board and food was varied and plentiful with no queues. Plane noise is obvious due to the close proximity to the airport which was no issue to us.
Louise Palmer
This is the second time we have stopped at this hotel and had we not been before, maybe we would have scored them higher, however we noticed a decline in several areas from 2022. When we arrived we were asked if we wanted to upgrade the room from a standard room. We said 'yes' as we did last time and the view and room were certainly worth the extra last time, however this time there wasn't a pool/sea view available, however for twice the price we could have the most expensive upgrade at 300 euros for 10 days for a from sea view on the end of the hotel. We agreed but were a little reluctant, however just wanted our room as we were tired and hot after a delayed flight.
We were very disappointed with the front view room. It was much smaller than the cheaper pool/sea view and the bathroom in particular was much smaller. The view wasn't any better. We have tried to get some sort of recompense since, without success.
The choice and quality of breakfast food is excellent and the breakfast chefs lovely if you wanted omelettes etc, however each morning from 10am onwards the staff start laying for lunch when breakfast is open until 10.30am and people were still coming in. You felt like they wanted you out, even though no one was going to be eating for several hours.
The sunbeds were probably the biggest annoyance. Last time we visited we didn't struggle to get a bed at any time of the day. This time we did. There were times when we gave up and we noticed other couples doing the same. The one day we were particularly disappointed so went to reception and asked if we were able to use the Sky Pool instead. The receptionist asked what was wrong with the main pool. We said nothing except there are no beds free, mostly just towels and no people. She asked what room we were in as the Sky Pool is only for upgraded guests.Apparently our upgrade at 300 euros wasn't the right upgrade for the Sky Pool. Disappointment again. She said that there was a sunbed rule that the life guard should remove towels unattended for 30 minutes. This was absolute rubbish and never happened on any day we were there. One day 4 girls left towels on beds at breakfast and returned 4 hours+ later and towels weren't removed. Other people could have had these beds.
On a positive, Valentena the poolside waitress was very lovely.
This is a hotel which I'm afraid we will not be stopping at again and although we love Can Pastilla we will stop somewhere else next time.
Harvey Dent
It is a nice and clean hotel. Not too big and not too small and adults exclusively, very pleasant. For us, the choice of room was important (hotel is close to the route of departures).
Nearly all staff is very, very friendly and helpful as well as the employees radiate a warm welcome. The half-board is really worthwhile. The variety in the evening and the great service were remarkable (tipping is definitely appropriate).
Unfortunately, the ventilation in our bathroom had been removed. The room is a little bit clairaudiently (door-hallway). Otherwise everything was satisfactory.
Nelly Ragai
The rooms are basic with a lovely view. The A/C was not working properly so the room was quite warm. The breakfast buffet is very good with indoor and outdoor tables and a great view. Some of the staff are helpful
My Booking
