Andrey Melnikov
The view from our room was absolutely stunning, and the location couldn’t be better. The bed was very comfortable, and the bathroom was pleasant and well-designed. Honestly, if the hotel didn’t present itself as a 4-star property and if we hadn’t been welcomed with a “Welcome to Hyatt,” I probably wouldn’t even be writing this review and would’ve just left a high rating. Unfortunately, I can’t give more than 3 stars considering everything else.
The room was quite noisy - during the night the wind was strong, and we could constantly hear the flagpoles squeaking. It was loud enough to disturb our sleep, and even the windows were shaking. I couldn’t help but think that since the hotel wasn’t full and we’d bought an upgrade, we might have been given a quieter room, but fine - we decided to just go with it. Still, it would’ve been an easy fix for a hotel at this level.
Breakfast was… strange. We waited several minutes at the entrance for someone to seat us, and when no one came, we walked in ourselves to find a table. Instead of helping us, one of the staff just told us that we couldn’t sit in certain areas because they were “for special guests.” That felt quite uncomfortable - like you’re a second-class guest. The food itself was mediocre: the made-to-order omelet was nice, but most other items were low quality. The water tasted a bit like tap water (hopefully it was filtered). On the bright side, the variety was decent.
The room didn’t have bathrobes or slippers, though slippers were brought upon request - no issue there, but again, this is supposed to be a 4-star Hyatt, or?
The worst part came before checkout. The day before departure, our room wasn’t cleaned and no fresh towels were provided. At first, I thought maybe someone had accidentally hung the “Do Not Disturb” sign on our door as ours was inside, but later I started to suspect the maid simply skipped the room. On the day of checkout, we were woken up before 9 a.m. by maid knocking - even though checkout is at 12. Then around 10:30 the maid knocked again, insisting that checkout was at 11, which turned out to be completely false (confirmed later at the reception). It just felt like she wanted to finish early.
Overall, the staff’s attitude was odd, and the experience didn’t match what you would expect from a Hyatt-branded 4-star hotel. Nothing was terrible, but the hotel’s claim to be a high-end property just doesn’t hold up.
Nicky Pont
Could not really fault this hotel where we stayed over the Christmas period, a first for us to be away from home. The hotel is adults only which enhances the holiday vibe for those of us wishing to take a quiet break and is in a fairly quiet area. Our room overlooked the sea (we had upgraded to this category of room) and the views are great, varying with the time of day and the weather. The food, both in the main buffet restaurant and the snacks in the bar was excellent and a varied choice is offered with a theme each night for dinner. The hotel is clean and well maintained, staff are friendly and helpful. We stayed in winter and imagine there is probably a different much busier vibe in the summer months. A great place to base yourself ro venture out and see what this beautiful island has to offer.
Karina S.
Overall, we enjoyed our stay. Nothing extraordinary or offering the extras you might expect from a 4-star hotel, but the food was good, the room was comfortable, and the staff (especially the female team members) were friendly and helpful. The location is also wonderful (despite the plane noise mentioned in many other reviews). Bikes can be rented directly at the hotel, and cycling towards Palma is amazing.
However, what overshadowed our stay and was completely beyond our understanding was the communication before our arrival. The room was initially booked for one person, and we later asked if it could be modified to accommodate two guests. We were told that adding a second person directly at the hotel would cost €50 per night. This seemed completely unreasonable, as the normal difference between one and two guests on Booking.com and on the hotel’s website is €10 per night.
We asked if the modification could be done via Booking.com and were assured it could. Yet, for days, we were completely ignored by the hotel staff, who only responded after several follow-ups and did not accept the modification request from Booking.com. My husband even called reception directly, and after being rudely told that we could proceed with the change at the hotel for €50, the staff member abruptly ended the call, which was both unexpected and completely unprofessional. Eventually, the issue was clarified with another staff member, and the reservation was modified.
Despite the positive aspects of our stay, this experience left a lasting negative impression. We do not plan to return to this hotel, as there are many other accommodations in Palma where guests are treated as welcomed visitors rather than a nuisance.
Sergiu
Pros:
All the receptionists were nice and ready to help. The staff at the restaurant were also attentive and constantly checked if we had everything.
Rooms were cleaned daily and if you want, by placing towels on the floor, you get them changed.
The hotel has a modern look and clients can enjoy a bar with sea view. The lounge has a big TV where they mostly show important sports events.
Food was tasty, diverse (themed buffets every evening) and there were always enough free tables no matter the hour at which we went to eat.
We were even surprised with a "premium clients" table on my birthday, with one of the best sea views, champagne and cake, everything on the house. A big thank you to the manager and to the team!
Rooms have a mini-refrigerator included in the price, good wi-fi signal, comfy mattresses. The AC works well too. The bathroom is modern and you get free soap and shampoo.
The sea view was amazing. The balcony also has a drying rack.
Minuses:
-poorly sound insulated rooms, which can be annoying, especially because the hotel is also close to the airport. If you want to take a nap during the day and you are a light sleeper, this might not be the place for you.
-the recommended car rental provided us a not so good car, which had multiple deficiencies. took us us from A to B, but made strange noises, had rims only on the right side of the car etc.
All in all, we enjoyed our time a lot. I recommend staying at this hotel and wish you all safe trips and relaxing holidays!
Rick Jonsson
AluaSoul Palma is located by the sea, only 10 minutes from the airport, PMI and a 15-minute drive from Palma town. There are shops and restaurants within a reasonable walking distance, or a few minutes walk from the hotel. The hotel is adults only and offers rates throughout the range to all-inclusive at competitive prices. There is a nice pool area facing the sea and for premium guests there is also a rooftop pool with amazing view. On the lobby level is the bar and restaurant as well as the executive lounge, and on the first floor is a small gym. As it is an all-inclusive hotel, there is a range of activities in an around the hotel to take part in at your leisure. The rooms are nice and big with plenty of space and good size bathrooms. The suites are amazing with a nice balcony and plenty of space for both work and leisure. Excellent location for a stopover as well as exploring the whole island.
My Booking
