Dovile K
Relaxing stay, great experience, loved my holiday!
9.5
😊🥰The hotel is clean and modern, has a lot of room and facilities to relax and chill. Ross and the reception staff were welcoming, informative and just excellent, Ross made our stay even more memorable and he knows quite a few languages so 👏🏻to him. Sergio at the restaurant was very polite and hardworking! The location is great for chill experience and very beautiful. I loved my holiday here and Alua resort was amazing. All inclusive option is worth it. Also received a card for my birthday and a voucher for two premium drinks which was very sweet! Thank you :)
😕🫤The food at all inclusive was a bit too oily as they put oil on every single thing. The choice was broad and you can find a lot of nice things to eat so can’t complain but would be nice to have some less fattening options there. Was really expecting some nice refreshing salads like greek salad for example and strawberries would have been lovely.
MYKHAILO
Wonderful place. My vacation with my family was incredible thanks to the amazing staff. I especially want to mention the entertainment team: Andrea, Georgina, Alex, Tony. These incredible people create a fantastic atmosphere for both children and adults. Their positivity, activity, sincerity, kindness and charm make the vacation fascinating. This team as well as Lucia, Gabriela, Xenia, Daria and others will support communication, give advice and will provide a positive mood for a long time. Thank you for the exciting time and memories.
Anita Gimpelson
I have very mixed feelings about the hotel. On one side, it seats right at the sea with beautiful beaches around. It offered a wide variation of dishes and food: with themed days etc. The staff at the restaurant (especially a waiter with glasses and at the kitchen) are very sweet and helpful. Even if almost noons spoke English, they were nice and did a great job! I also would like to comment on such a great gym setup. It has everything you need, all machines are new and it’s pleasant to sport there.
However! First, and most importantly, the staff at the reception are incredibly rude and aren’t welcoming at all, except for Ross. Every single time I had a question or an ask/feedback, they would be annoyed with me. Ladies would constantly roll their eyes and show passive aggressive behaviour. An example would be to change my towel at 7am, they would refuse first and tell me to do it at SPA at 10. Or when my hotel card stopped working thrice during our stay. This factor was very disappointing and if the personnel at the reception would be nicer and helpful, I’d not write this review at all. Second, rooms are not as promised. You can hear EVERYTHING what your neighbours are doing, there is no sound protection at all. The “sea view room” doesn’t necessarily mean you will have the sea in front of you, it might be on the side. Third, a lot of logistics in the hotel make your stay incredibly difficult. The door to the swimming pool from SPA is closed and no one could explain to me why. The sunbeds (you have to pay extra for them) are only open from 10am till 6pm, which is very little window for those who prefer to not tan at the full heat. The only nice coffee in the hotel is at the bar, but they refuse to make it and ask you to use the machine instead. Steam room in the SPA is all covered in fungus and there are no beds to lie at.
I truly hope these things can be worked on. The hotel could be a GREAT place and I’d love to come back sometime in the future.
Ondřej Podanc
The food was the best part of our stay. We had all inclusive - the food was really very tasty and had a huge variety. The choice was really big. Every day there was something new for lunch and dinner which made us very happy. For example, one day there was even sushi. And also 2 days a week they had Mexican cuisine. We also liked the decorations at the meals - for example the hats - sombreros at the counter with Mexican cuisine, or once we saw rose petals at one of the counters. The bar was also great, they had a lot of different types of drinks, ice slushies ( 2 flavours) , coffee, juice, etc. There was also snack bar which was very good. They made burgers, hot dogs, fries, for example. And next to it on the counter they had some cold snacks, candy and donuts, sometimes even cake, vegetables, fruit, etc. The food was just top for all of us in the family, 10/10.
Staff was kind and always helpful. Hotel is clean, Rooms are comfortable, air con always work, there were no issue with it. Beds are comfortable and soft. Pool was also nice, ideal temperature. Pool entertainment was also great. There was also foam party which was really nice. We were there as a family and we enjoyed this hotel so much. We recommend this hotel to absolutely everyone
Panzani C
Location is in the middle of nowhere but nonetheless less great views of the sea. Absolutely stunning actually. Service is ok, not the best, most people dont speak English and the spa staff say no to things like water.
Suites are nice, facing the sea. I give this place 1 star because the food is absolutely horrible. Tons of variety, no doubt but tasteless.
Suites size is ok. I've been to much much much better places for much cheaper.
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