Barbara Dempsey
If Carlsberg did hotels . . .
Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!)
The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves.
We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week).
Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly.
We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it!
An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.
Ewan Bain
Booked this hotel through Jet2 who have been great in the past, 1st morning at breakfast was shocking! No clean tables, got to the stage we had to clear and set it ourselves. We thought this was a 1 off, however it continued into the rest off the week applying to lunch and evening meal. Food was repetitive.
Pools were fine along with sunbeds, entertainment was rather boring apart from 1 night with acrobatics.
Location, ok if your just after a peaceful break. Rather disappointed on the hole, when your expecting 4 star.
No we won't be back.
Karen Beckram
Stayed here from 18th march for 10 days. Great hotel. Great view of the sea from our room. Rooms cleaned every day. Clean towels every day. Meal times great. Fantastic selection and variety every day. Very tasty & well cooked. Staff very friendly & helpful. The one thing that let the place down was not enough seating for evening entertainment. If you didn’t get there early you had no chance of a seat. ☹️. Having said that the entertainment was great they all worked hard. Other than that no complaints. Would definitely stay again.
Andrew Marjoram
Exceptionally clean room. The rooms had everything I needed. I didn't notice the fridge until I left though. The easy to pull out drying rails on the balcony were a nice thought too.
The rooms were cleaned to a very high standard every day and tea & coffee topped up. The nice touch of two free bottles of water were appreciated. There was also cold water available from dispensers around the hotel.
All the staff I came across were so friendly & efficient.
I was all-inclusive and the food was amazing with a very wide choice with daily changes to the menus. I saw a lot of negative reviews about food not being hot enough, which is just not true. And anyway, I saw at least one easily accessible microwave to heat to required liking if necessary.
The facilities were superb. I used the indoor pool every day. There was always available sun beds and outside pools were lovely.
I would thoroughly recommend this hotel and hope to come back again one day.
George Fielding
We booked 6 nights all inclusive at the Alua Atlantico. Checking etc was all very good and smooth, when we tried to book one of the a la carte restaurants of which there are three we were told as we were only there 6 nights we were not 'eligible' you have to be there 7 nights! There was an alternative... Pay €15 per person for the restaurant of choice.
The buffet restaurant did provide a wide array of food, including a salad table, two soup dishes, pasta dishes plus two dishes cooked whilst you wait. There was always something you could find to eat but sometimes the food was lukewarm from being out too long. A wide selection of desserts were also available
Rooms were clean, well looked after very the cleaning staff, the bar staff were always attentive to your needs when supplying the all inclusive drinks
Entertainment was a bit mediocre and having to sit through a junior disco thrashing out some music was sometimes painful.
As the holiday was booked only a few weeks before, it served the purpose of a relaxing / recharge the batteries holiday.
Would we return? Probably not.
My Booking
