Alexandros Palace Hotel & Suites

Vasilis Kapnas

It was an unforgettable long weekend. The meals was delicious The rooms comfortable The effort of the personnel of the hotel covered effectively that the infrastructure of the hotel are dated 40+ year. In any case the outdated infrastructure doesn't bother you even a little Is highly recommended although not in a expected level of a 5* hotel

Bill Xanthopoulos

It was our first time at Alexandros Palace. The food was very good, the rooms were amazing. Pool was clean and the kids had an amazing time in the kid area of the pool. The rooms and property was clean and accommodations were very good. The staff was very friendly. I've been in the hospitality business for 25 years and it was everything we needed. Air conditioning was cold and worked well. All areas of the hotel were very nice and well maintained. Can't wait to come back. 5 stars 🌟

Aurora Vera

We have been guests at Alexandros palace for 2 weeks as Inc. With Sunweb . The place is situated on a hill with nice view over the sea. The grounds are tidy but there are holes in the cement and cracks here and there. The room was for 4 ppl and it was spacious and well cleaned. The room is old and the ac was smelling a bit. There is nothing that will give you the feeling of a 5 star hotel from the first look. The main problem with this hotel is that is really understaffed. The staff is made by a majoraty of students that are not really introduced to the job they are expected to do and that is mainly during meals. Until now I have never experienced such a chaos. The meals started with some courses but because they run out of food they just bring out whatever they have in the freezer. The most of the food is prefabricated and just put in the oven. You will get the same food every day like pasta with same sauce and the salads as well as the same deserts like jello, ice-cream, mouse , apples, bananas but never got melons, cherry's, despite being the session. The worst part is that they serve fish fingers and nuggets as a meal for adults ,that is so unworthy the greek cuisine and the 5 star logo they proudly were on there shirts. Mashed potato tasted like it was made from pulver and not real potatoes. Most of the food is of low quality and repetitive. As Al Included guest at lunchtime they bring you the drinks but at dinnertime you need to fetch it yourself from a bar faraway from buffet. The dining room/ outside dining space is a total mess. The staff is trying to keep up with the cleaning of the tables . Agapi is the heart of the place .She is working so hard and still have the time to ask you about your day . She is professional and attentive. The information about all inclusive is totally misleading in the add from Sunweb and the hotel. The discrepancy is easily detected when you look at the hotel sites page. There is no all inclusive status . No snacks as pizza, ice-cream etc. Just some white bread, ham and cheese sandwiches and dry cake ( prefabricated) at a bar far from the reception. No drinking water in the room so you need to walk a while to get a cup of water. The guests in the hotel are mainly east Europeans/ Balkan. The level of hygiene norm is different and you should be prepared for that . One lady taking food with her hands. A girl about 10 years urinated through her bikini in the sand between the sunbeds. Small children playing naked on the beach and in the pools. A lady took her child for peeing in the flower space in the pool area. The child defecating as well . Someone ( another guest) told her and she actually removed the faeces. No personal is around to regulate this type of behaviour for the sake of other guests. I have tried the gym. It's a small room with no ac and smells bad, dirty . The whole equipment is old , rusty and the machines are non functional some just stuck in one mode. No towels or disinfectant and no watter for the first week. The spa area is very small and can't say it is worth 20 euros. The beach is nice but people are smoking. The toilets where out of order , lookd overflowed and it was urin all over the floor. At the beach bar , for the all inclusive guests , you can buy food and drinks with 20 % discount. The sunbeds are for free The beach towels can be changed in the room with the rest of the towels. I can't recommend this hotel . I think they should change the star status to 2 star plus . They should have more structure during meals and not change the menu during the dinner because they don't have more of the same food. Buy more plates and ask gusts in a kind manner not to take more food than necessary. I love Greece! I will come back but never to this hotel.

Shengyul Aras

I recently stayed at this hotel and would like to highlight the excellent service I received. A big thank you to Agapi and Eriola – both were extremely friendly, helpful, and quick. You truly made my stay more enjoyable! However, there are a few things that could be improved. Although the rooms are said to be cleaned daily, it didn’t always seem that way. On several days, it was quite clear that little to no cleaning had been done. The dinner buffet was also a bit disappointing. The variety of main dishes was very limited, which was a letdown considering the overall quality of the hotel. On the positive side, the location is great, and I would still recommend this hotel – especially for families with children. Just be aware that it can get quite noisy, so it may not be ideal for those looking for peace and quiet. Also, the beach is very rocky, which might not be suitable for everyone.

zocca83

we were there for 8 nights,2 weeks ago and after all its ok,we would go there again,since its ok for families with kids,but definetely its not a 5 star hotel. its overrated and regular prices are so high,we got ot for some good discount and its ok. we got the room 703 and it was smelly of mold and got water stains all over the room.they switched our rooms and the next one was good. food is not a 5 star, but we didnt stay hungry. staff is polite,expect the restaurant manager,who is rud and nervous and was yelling all the time, zero star for him! But all the others,especially Dora in the restaurant ,were phenomenal,posititve and smiled. we would come again but definetely not overpay for it!