kale jaff
Where do I begin? Our first impression of the hotel was nice then got ruined by the blunt and unhelpful receptionist. We were 3 families The rooms were so dirty and old, we had no pillows or blankets on the bed. The room smelt of rotten egg and the smell would not go. The hotel is old and damp and has a bad drainage smell. The restaurants are very, very dirty, full of flies. the whole place is a shambles. The pool was full of hair
The restaurant is filthy!!! Seats are torn and flies everywhere. Food is disgustingly
The amount of rude behaviour we encountered from every member of staff in the hotel is crazy. I can’t name everything and every situation but it’s one of the worst hotels I’ve stayed in and it is not a five star hotel.
I’ve never ever stayed in a place where people are so rude and absolutely don’t care about their customers satisfaction. The biggest mistake we made was booking this hotel I have said this to anyone I know don’t go there, to manger if you ever have time to red these you should be shamed by what kind of person and service you provide look after rudeness staff 🤢🤢🤢 if this hotel was located in any where in Europe I would call the police but there is no rule in turkey you are backing your people only 🤮🤮🤮🤮🤮🤮🤮
Joanna K
I have a wonderful stay at this hotel. The service is excellent, with staff always friendly and attentive to our needs. The food is delicious, offering a variety of dishes to satisfy any taste. The hotel have a great atmosphere, and everything from the rooms to the facilities is well-maintained and enjoyable. I highly recommend this hotel for anyone looking for a peaceful and pleasant stay.
Maria Kostova
We initially came to Hotel Alan Xafira for a week and subsequently extended for three more weeks! The hotel is located in an excellent part of Alanya amidst the magnificent beaches and serene sea side, offering a mixture of leisure, entertainment, relaxation and outdoor activities. The Reception personnel was very knowledgeable and immediately assisted us in English. Consequently, the hotel services were executed in a timely, professional and with a positive attitude manner. The excellent climate combined with a variety of Turkish and international cuisine, the pool surroundings, garden options and the entertainment scene contributed to us having a very fulfilling, unique and unforgettable experience !
Furthermore, the hotel offers a series of options for guests during their stay including day city trips, outdoor activities and amphitheatre events. I am very pleased with the stay in this hotel!
Emre Hasani
The hotel and rooms were good. Very few choices to eat and some foods had no taste in them. Very dissapointed in drinks… they were the lowest quality and we had to wait in lines for long time every time we wanted something. Shower water was so bad one night it was all yellow, the beach was very bad and full of rocks I suggest you only use the pool that was very good. Also what made our stay at the hotel great was the animation team they made sure we were never bored, with the pool games and parties so if I would ever think of going back there again , it would be only because of them .
Roseanne Athena
okay, i was on vacation in september 10 to 17th. the hotel seems nice outside but on the inside its dirty,filthy, nothing is cleaned right, the elevators are dusty, the glass is never cleaned, theres stains everywhere in the carpets, on the bedroom sheets and everything, its not clean, the food is the same everyday, they do not refil the fridge,i got sick troughtout the vacation too, the pools are the only thing i did actually like, maybe this hotel was a 5star hotel 10 years earlier as it was made in 2013. im dissapointed in it a lot. never again will i go there, so do not go there
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