kale jaff
Where do I begin? Our first impression of the hotel was nice then got ruined by the blunt and unhelpful receptionist. We were 3 families The rooms were so dirty and old, we had no pillows or blankets on the bed. The room smelt of rotten egg and the smell would not go. The hotel is old and damp and has a bad drainage smell. The restaurants are very, very dirty, full of flies. the whole place is a shambles. The pool was full of hair
The restaurant is filthy!!! Seats are torn and flies everywhere. Food is disgustingly
The amount of rude behaviour we encountered from every member of staff in the hotel is crazy. I can’t name everything and every situation but it’s one of the worst hotels I’ve stayed in and it is not a five star hotel.
I’ve never ever stayed in a place where people are so rude and absolutely don’t care about their customers satisfaction. The biggest mistake we made was booking this hotel I have said this to anyone I know don’t go there, to manger if you ever have time to red these you should be shamed by what kind of person and service you provide look after rudeness staff 🤢🤢🤢 if this hotel was located in any where in Europe I would call the police but there is no rule in turkey you are backing your people only 🤮🤮🤮🤮🤮🤮🤮
Maria Kostova
We initially came to Hotel Alan Xafira for a week and subsequently extended for three more weeks! The hotel is located in an excellent part of Alanya amidst the magnificent beaches and serene sea side, offering a mixture of leisure, entertainment, relaxation and outdoor activities. The Reception personnel was very knowledgeable and immediately assisted us in English. Consequently, the hotel services were executed in a timely, professional and with a positive attitude manner. The excellent climate combined with a variety of Turkish and international cuisine, the pool surroundings, garden options and the entertainment scene contributed to us having a very fulfilling, unique and unforgettable experience !
Furthermore, the hotel offers a series of options for guests during their stay including day city trips, outdoor activities and amphitheatre events. I am very pleased with the stay in this hotel!
Joanna K
I have a wonderful stay at this hotel. The service is excellent, with staff always friendly and attentive to our needs. The food is delicious, offering a variety of dishes to satisfy any taste. The hotel have a great atmosphere, and everything from the rooms to the facilities is well-maintained and enjoyable. I highly recommend this hotel for anyone looking for a peaceful and pleasant stay.
Uroš Nedeljković
Room was ok, but for the extra charge for the pool-side room... not worth it. Halways are not well lit.
Food was very bland - many questionable stew like dishes, bunch of french fries, which seemed like the only fresh thing there. I am not sure how can someone mess up a chicken roast, please tell me? Even if you suck at cooking, you probably couldn't overcook the chicken drums that they are dryer than the Sahara desert. And talk about desserts... Just a waste of sugar and artificial crap. I haven't realised that baklava is made with peanuts... what a sin.
Given that the food was a toddlers fever dream - fries, pasta, mash potatoes... you could expect something to go bad there. And it sure did. During one of the dinners, a kid got sick and vomited all over the patio. You would think, oh that's bad, kid got sick. Sure. But also, you would expect for the mess to get cleaned up. Haha, nope. Not until someone slipped on the vomit, did someone working there came to take care of it. And you would think to clean, right? Nope again. They created a WALL AROUND IT WITH CHAIRS. Interesting.
Beach is to say the least an afterthough to this resort. Just sad. Pool is fine, but then again, I came to the sea, not the pool.
Entertainment team... AHAHAAHAH! The programme starts at the exact same time, with the same song. You could tune your watch by the song that is playin. Sure, there were some variations with the activities, but my God, the same playlist everyday?
And of course, you needed to pay for the wifi, like what now?
Emre Hasani
The hotel and rooms were good. Very few choices to eat and some foods had no taste in them. Very dissapointed in drinks… they were the lowest quality and we had to wait in lines for long time every time we wanted something. Shower water was so bad one night it was all yellow, the beach was very bad and full of rocks I suggest you only use the pool that was very good. Also what made our stay at the hotel great was the animation team they made sure we were never bored, with the pool games and parties so if I would ever think of going back there again , it would be only because of them .
My Booking
