Wassima Bnifadene
Honestly I cannot recommend this hotel. Pictures compared to what is really about is miles away. Our room was super old , dirty and rusty .Junior suite looking over a large lound and noisy electric generator and car park. Honestly, I am not exaggerating!! The bathroom floods when you use the bath. Rust on drain and shower head. A room had what looked like a kitchen ( maybe used to be a self contained riom)but no sink or hob. Open cupboard and super dirty. I've made sure to take pictures as I have seen the bad reviews always responded to with some kind of denial. The staff in general was OK. I ve asked to change a room and started explaining the reasons and the answer was : I need only one reason so I can help and to to come back after 3PM to be told , sorry we are busy.!!!
SaimoOneK
Whole holidays were awesome. Hotel and the morning staff very helpful nice and polite (special thanks to Dimitris and Xenia for perfectly done drinks and hospitality) of course late shift was also nice. We feel very comfortable there. By arriving even when was so late (11:00pm) we get something to eat and drink. Room clean and quiet with a lot of privacy. Perfect weather at this time in the year specially because of our almost 2 years old daughter.
Thank You for having us and for the hospitality!
Regards Simon Monika and Maria
Yinka Skorski
I absolutely loved my stay at the hotel.
From start to finish the staff were so friendly and accommodating!
I would definitely recommend, the service was fantastic and any help needed they are more than welcoming to help you!
The food is lovely too, I went for half board and I was not disappointed.
I had a suite with my own pool, everything was perfect. I also went to the spa and had the full body massage, they were very booked up but the lady was very kind and had 2 spots left. Massage was wonderful.
Location wise it's soooo close to the beach and lovely restaurants.
To say the least Crete you were beautiful and you will always have room in my heart.
I loved my stay at the hotel and I can't wait to come back! As a solo female traveller I felt safe and was met with such kindness from the staff.
Efcharistó polý
Scott Bramley
Very nice hotel with only a few little things that need improvement. The WiFi is terrible, and there doesn't seem to be enough seating at night for all guests, so people use the sunbeds around the main pool. Also, there should be another bar closer to the small pool for drinks, although the bar staff would carry your drinks on a tray if asked.
Also, this is the first hotel I've been to that sticks to the no towels on the sunbeds before a certain time rule. They will move your towels every couple of days if you leave them out, although we noticed they didn't move everyones. Ours were taken away completely, so we had to wait until 10a.m to get new ones from the spa. My mother in law went to get them, and when she asked why they were taken and not others, the lady in the spa was pretty rude to her. Yes, these are the rules, but it should be the same for everyone.
The room we had was OK and cleaned well every day.
The best things about this hotel were the staff and the food. All the serving staff were very friendly and nothing was ever too much trouble for them. Also, the food was some of the best I've ever had at an all-inclusive hotel. There was plenty of choice every day, and their deserts were amazing.
Overall, it's a good hotel that needs some improvement.
Lucy Thackeray-Bowker
Very clean hotel and lovely staff! They even had a cold plate of cheeses, ham, bread, fruit and salad for us when we arrived late into the night, which was very thoughtful as the hotel restaurants/bar were all closed by that time. Great variety of food available at meal times and the pool area is cleaned regularly. There are also very nice and smart facilities to use onsite near the pool area including separate showers, changing rooms with hair dryers and toilets, which is very handy if later checkout isn't available for your room and your flights not due for another few hours. Great games room to amuse yourselves/kids with TVs, board games and books in lots of languages. 10/10 would stay here again, everything has been well thought out and taken care of, with a lovely gift of Greek thyme that you can grow yourself upon checkout, which was a nice touch
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