C G
Absolute joke!!!!! Reception is non existent!!!! Waited ages for someone to check us in, after numerous calls to property.
Had to pay €100 damage deposit, which was grudgingly returned the day before departure as we had to check out at 5am, and only after being told we would have to come back later as reception wouldn't be open until 11.30am?!
TV doesn't work as there is no signal. No information/passwords for WiFi.
No room service at all for three days, despite seeing housekeeping in and out of other apartments each day, so had to buy our own toilet paper.
Towels thin and threadbare.
Water supply went off to whole complex in the early hours of morning, and wasn't restored until 10.30am, with no communication from property management. We and other residents had to take the salad drawers from our fridges, fill it up with water from the swimming pool in order to flush the toilets. As another reviewer said this is clearly an ongoing issue.
Such a shame as the complex is fantastic in terms of location, and the rooms themselves are spacious.
Customer service is non existent, and clearly property management are not all interested in their guests.
I would not recommend
Tracey Tipler
Green and filthy pool, never cleaned the whole week we were there. Expected e100 cash deposit upon arrival in case of damages. Reception never open, only a phone number to ring but unable to do so I had no roaming data. Only 2 towels and half a toilet roll,never saw a cleaner. It appears very run down, the wall behind the pool area literally all fallen down, taped off. Location is great. Unfortunately not recommending a visit
,such a shame.
Marky Mark
Stayed here for 5 nights. Our first night from before 8pm at night until 9.30am the following morning there was no running water. Me and also other guests phoned the owner numerous times that evening, to be told he was on his way to fix it. He never arrived until the morning. Beware if you stay here, the water pump failure is a common occurrence in this apartment complex.
The pool was dirty and had a tissue floating in it for 3 days and was also quite murky. Wasn't cleaned at all for the first few days.
Reception was barely open. No one checked us in, checked us out or registered us, which I'm sure is a legal requirement in Spain.
Had my phone stolen from the room.
Complained to Agoda. They tried to contact the the owner but just ignored them.
This is the worth place I have stayed in a long time.
Louise Deeney
Sheets not changed,bed made up once with the same sheets.On the same day I stupidly forgot to put my watch in the safe and when we returned..yip bed made watch gone.
Pool was filthy not cleaned once during out visit,not one person swam in it not sunbathed on the broken sunbeds.
No kettle so had to boil water in a pot.
Never anyone in office to complain.
Never ever again.Im OK with basic but this was worst ever.
Nataliia Tymchyshena
PLEASE AVOID THIS PLACE IF YOU HAVE KIDS TRAVELING.
We stayed here for 7 days and didn't feel safe at all. The day me and my family arrived (9 pm) there was nobody in the reception and we had to call a number provided on the gate and the guy told us the room that we were staying in. The next day, we went to the beach at 9:30 am and nobody was still there. When we were back at 12, I finally saw the manager who didn't ask any questions but said that he needed our passports and €100 deposit (luckily, we got it back!). The working hours of the reception are from 10am-2pm (or less hours if he is not busy)
For the whole stay, nobody cleaned our room, and towels have been changed once. The shower drain is clogged and floods easily. The doors are very noisy and not safe at all, and during the night when it's windy, they rattle a lot.
If you want to keep your documents safe, you need to pay €15 to have the safe key for your room.
Internet is not free and very pricey (€6 a day for 1 device), and even worse, there is no signal!
The kids pool is very dirty and lots of cracks on the floor and once you get back to your room after u make the bad decision to swim, there is a very noticeable smell of weed/cannabis awaiting you.
Checkout is at 11am but our flight was at 8:30 pm. We asked for the late checkout but the owner said no as he claimed he was fully booked although he didn't have a safe place to store our luggage so we resorted to being in the shade near the swimming pool for 3 hours!
My Booking
