Gi G
I stayed at Paraíso de Albufeira during my recent trip. The room was clean and comfortable, and the reception staff were very nice and welcoming throughout my stay.
However, there were some issues that affected my overall experience. I cut my foot in the jacuzzi because part of the metal was loose, which was concerning from a safety point of view. Also, access to the swimming pool requires booking in advance, which was not clearly explained beforehand.
Many of the hotel facilities require additional payment. There is a small star next to some of the rules, but it’s not very clear what this means until you arrive, which can be confusing.
The restaurant staff were not very helpful, and the service there did not feel as welcoming as the reception team. On a positive note, the supermarket inside the hotel is very convenient and has good prices, similar to shops outside.
Overall, the hotel has some good points, especially the cleanliness and friendly reception staff, but there are areas that need improvement, particularly safety, communication about extra charges, and customer service in the restaurant.
Travelling Euge
Good location but not what was expected for a 4 star hotel. Floor of lift has cracked tiles and room had a smell of sweat when we arrived. Overall the room seemed to be from the 1980's with minor modifications. Maybe appropriate for teens on after- school summer break!
poppylouise wilson
Staff are extremely rude the hotel its self is run down and disgusting!
Stayed there for a week the room never got cleaned
The pool staff go through your bag and scream and shout if you have food or drink that isn’t from the pool bar ! They call the police if you have own drinks/food from shop !
The hotel manger told us he didn’t want “clowns like us in his hotel” he then said he was part of a gang and to watch what happens to us
Absolutely disgusting behaviour
In total there was 12 other family’s putting complaints in about the staff and the way they spoke and treated you ! Highly recommend staying away from this hotel
Nala Carr
Absolutely disgraceful. The hotel itself not too bad, but the staff have knocked me sick with the lack of compassion they hold.
Yesterday my father passed away in this hotel in a very brutal, traumatic way. He was there with my mum and his 2 children age 12 and 10. When it happened my mum panicked and ran to the front desk begging staff to come to her room to help her. The staff looked at her as if she was stupid for being so worked up and told her "well im not medical". SO WHAT if you are not medical, if you have a heart and someone is pleading for your help whilst there is a literal death going on in your hotel you HELP in ANY way you can even if that's just to offer emotional support. No one asked if they were OK, everyone kept just walking past them whilst they were sat outside the room screaming and crying, not asking if they need anything, no offer of a glass of water or a blanket because they were cold. Nothing. The medical staff that came were amazing, but the hotel staff were treating my family as if they were dirt and like they were bad people for being so upset about this HORRIFIC incident just happening infront of them.
I understand when booking this hotel you arent going to be considering how they deal with a death, but im just letting you know how much the staff at this hotel DO NOT CARE about PEOPLE in the slightest.
Absolutely sick to my stomach at how my family were treated. Disgusting.
Katarzyna Balabas
The hotel is a bit old but nice. The room was big and clean. Cleaning ladie was lovely.
Breakfast very boring..... Everyday the same thing, fruits and 2/3 kinds of simple ham. Not impressed at all.....
Outside swimming pool nice size but need a bit o TLC.
Indoor swimming pool good for kids but so many hair were inside a pool, people doesn't use a swimming hat and non of the staff cares . It was a bit disgusting.
Overall the hotel was nice , great location, easy walking all around the town.
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