René van Os
Title: Mixed Experience at Rosamar & Spa Hotel in Lloret de Mar
My family and I stayed at the Rosamar & Spa Hotel in Lloret de Mar for two weeks in early August, along with our two children aged 5 and 6. Here's an overview of our experience:
Rooms:
The rooms in the hotel were spacious but unfortunately quite outdated. The floors showed clear signs of wear and tear, the bathroom looked like it was 25 years old, and, regrettably, it wasn't as clean as we had hoped. Moreover, the rooms were rather noisy, which disrupted our sleep at times. This was disappointing, especially considering the price we paid for our stay.
Breakfast Buffet:
A highlight was the breakfast buffet, which could be added for a modest additional fee. The selection was very good, and there was a different variety of dishes every day. The only comment here is that the number of coffee machines was limited, leading to occasional waiting times.
Swimming Pools:
The hotel's swimming pools were generally good, especially the children's pool, which was fun and suitable for little ones. They were also well-maintained. However, the poolside loungers were in need of replacement, as some were in poor condition.
Location:
The hotel boasts an excellent location, right next to the beach, which was very convenient for our family. The proximity to the beach was certainly a plus.
Overall Impression:
Overall, the Rosamar & Spa Hotel is a nice property but clearly requires investment in updates and modernization. The price we paid did not entirely match what we received, particularly considering the outdated rooms and noise issues. With some improvements, this hotel could better fulfill its potential and offer guests an even more enjoyable stay.
A R
Initially we had a little problem with the room. We booked the room 6 months earlier and we did not had a double bad allocated as we requested.
The day after the reception manager I believe, solved our problem and we received a double bad.
The food and the bar drinks are amazing. We did not appreciate the service at the restaurant.
The guy at the reception was very rude with my husband.
This made us very uncomfortable every time we had to get in the restaurant during the entire stay.
But at the end of the day the hotel was what we needed to get relaxed with all inclusive service.
The hotel is located 15 mins walk from the center but very close to the castle. Next year we wNt to be back at in Lloret de mar. Not sure if the same hotel
COLIN WATSON and LAURENCE HORN
Service is great front of house, restaurant and cleaners. Food is not the greatest but good selection. Nice idea by giving us water or wine for dinner as we enter the restaurant. Very close to the beach which is excellent.
Our main gripe is paying for all inclusive, the room is far too small, ok for one person not for 2. The balcony is facing the opposite way to the beach and sun. Very small and not a very nice view.
The lifts say max 8 persons, maybe 8 children but adults perhaps 3 to 4 at a push.
Very slow and rickety aswell. Excuse to use the stairs.
Marjan Vukadin
We come to Rosamar & Spa Hotel from Germany, and I can tell you it is very nice hotel with perfect location. Children animation was great, especially kids disco at evening, my daughter loved going there. Big greeting for animators.
Pools are ok. Food is very good, especially local cooked dishes and traditional tomato sauce I was eating it with baked garlic bread.
But they should work on communication or maybe this is Hotel politic, I am not sure. I call them to informed that we will be late because of traffic jam in France, we were in a line on the highway for several hours and I just want to inform them about delay since few days earlier we confirmed our arrival between 14-16h. At beginning lady on the phone was very nice but when I asked for indoor parking which we have reserved, I was informed that they have problem, and they cannot give us indoor parking and she offered us only outdoor (free of charge - money is not always solution), without any explanation why we cannot get what we reserved. In a very rude way, she insisted that I confirm by phone that I accept the new parking offer. It was a take it or leave it offer. Since I was on wheels for over 14 hours with a small child, I had no other option but to accept. When we arrived, I was also rude and insist on explanation, form the other lady from reception I received complete explanation what happened but with completely different approach and I calmed down.
Thank you for great vacation.
Dal Kaur
Great Location, beach across the road,hotel nice,staff friendly.
Would be nice if they had water in room for guests,also i felt all inclusive customers were slightly penalised with drinks as we were given machine made cocktails.