Libby Callicott
Hotel aqua Deloix
Over all a good experience but there is a few things I wish I knew before booking. First of all the air conditioning wasn’t working for the first two nights and the first night I went down and complained they said it would be fixed and no one came to our room so I went down again and it was later fixed. The room itself was clean upon arrival however wasn’t cleaned throughout the week. The bedding wasn’t changed daily since a mark was on my bedding from the first night and was there till the end. We also brought in sand from the beach and it was suspected anyway the floors weren’t cleaned but confirmed when we’d have to dust off our feet before getting into bed or putting on socks since our feet were covered in sand, dust and dirt. This was also shown when water was spilled on the floor and I used a hand towel to wipe it up and the towel came up black.water was also dripping into our sink from the ceiling.upon reading the book of the facility’s provided from the hotel it mentioned a kettle with tea and coffee should be in every room and we didn’t have one.
The food itself was a good variety for all dietary needs and not too busy with it being well stocked up however the snack bar was a little more difficult since there was never any pizza available the whole time there and the burgers sometimes came out undercooked. However very big proportions and great chicken wings.
Checking out we were charged €3 for a drink and reception couldn’t specify what from since you pay as you go and being all inclusive we woulnt need to pay for extras? And nothing was taken from the fridge?
If you don’t want noise stay upstairs in the adults only pool and the staff were good keeping young loud teens out however there is never a lifeguard and when there was a lifeguard by the kids pool they weren’t paying attention or telling kids off for running and doing dangerous things which kept me on edge.
Other facilities were fantastic such as taxi ordering, staff only bar, evening entertainment and the staff always had a smile on their face however the cleaning was horrific and I dreaded getting into bed and walking barefoot.
Amanda Fanning
We were really impressed with this hotel. Very clean and well maintained rooms. Positioned in a quiet part of town, around 35 min walk from all the action and beach. No sun bed wars, plenty to go around the two pools, one roof top for adults only. Food is hit and miss but you can't please everyone. The hotel is designed well and only three stories high. Would stay again in a heartbeat
LowieLass
A beautifully designed hotel with spacious areas all around and lovely big rooms and balconies. Fantastic pool and seating area and a brilliantly designed children's play area and splash park slightly at the side away from the main pool. Stayed for 7 days but, Unfortunately, we only had half a day without the three loud, foul mouthed, juvenile, drunken, high Welsh lads who never left the place (they were all inclusive so why would they?). Their language, shouting and leering at any passing female was absolutely awful and I know many guests avoided the area and the pool cafe certainly lost business. This is not the hotel for this type of Benidorm clientele so I was surprised that they were tolerated by the staff (who were aware of their behaviour). So glad we didn't have our children with us.
Harvey
The hotel overall was amazing.great entertainment was also very good.staff however were a little grumpygreat food for kids and very spacious rooms with great balcony.i strongly recommend.
Dawn Robertson
Great hotel. Family oriented. For us personally we would have preferred a choice of restaurant with menu and more adult focused.
My Booking
