Paul Cohoon
We're halfway through our stay at the Beloved and it has been a wonderful time. We're already trying to plan our next trip to return! The service at the beach has been excellent thanks to Claudia and Fernando! The concierge and guest experience manager, Cristian, have made sure we are taken care of and have taken extra steps to make our stay feel special. And we can't recommend the spa enough, we booked the Mayan Ritual and it is the best spa experience I have ever had at any of the Excellence Resorts. Our masseuses, Alicia and Griselda, were magicians! Also, do yourself a favor and get a sushi appetizer and cocktail with the evening entertainment! (Don't miss Claudia T or the Reggae group!) I can't recommend the Beloved enough and we cannot wait to come back.
mrm801
Our recent stay at Beloved Resort was truly elevated by the exceptional service provided by Claudia, the beach host. From the moment we arrived, Claudia's warm smile and genuine friendliness made us feel right at home. Her dedication to ensuring our comfort and enjoyment of the beach was evident every day of our stay.
Claudia's professionalism and attention to detail were remarkable. She consistently went above and beyond to accommodate our needs, whether it was setting up beach chairs and towels or drawing sentimental sand art. Her enthusiasm for her work was infectious, and her positive attitude brightened our days.
It's clear that Claudia is not just fulfilling a job role but genuinely cares about the guests' experiences. Her interactions were always sincere, and she took the time to engage with each guest, making everyone feel valued and appreciated.
In fact, we were so impressed by Claudia's exceptional service that we believe her manager should consider promoting her above her peers. Her dedication and genuine personality set her apart, and any business would be fortunate to have her as part of their team.
We can confidently say that our decision to return to Beloved Resort in the future will be largely influenced by our desire to reconnect with Claudia. She made our beach experience truly memorable, and we look forward to seeing her again. Claudia's hospitality exemplifies the epitome of excellent customer service, and we wholeheartedly recommend her to anyone visiting Beloved Resort.
Julius Martinez
Come for Guadalupe’s Tacos, Stay for the resort. 🤣. Just kidding just kidding but seriously, beloved hotels PM is a quiet gem. From the time of arrival till departure the staff was attentive every day. Every interaction with the staff was great and they always tried to go above and beyond. The rooms are gorgeous and would recommend the swim up room. A pool entrance right outside your porch !
The food was great but some places were better than others. (Must try Guadalupe’s tacos, its passion behind the food he prepares. Literally, ask him to “surprise you” and you won’t be disappointed.
I will say I wish they had more activities. We came from Friday - Sunday and there wasn’t too much activity. It seems that they plan more of their activities during the week.
You are also just a few steps away from the beach which is nice and they also have water equipment rentals for free if feeling adventurous.
Overall a pleasant stay and would recommend others to give it a try.
Michael Diamond
Had a great time staying here. Everything I talk about in this review is included, and the staff are really kind and attentive. From little sweet treats left in our room to the fully stocked minibar replenished every day (including some nice liquor!), the stay was really lovely.
They also have some fun activities throughout the week. We did the sushi making with Jesus and Montse and it was really fun (and tasty)!
One note: if you want to eat at one of their restaurants, go between 6-7:30. Later at night, there is less staff and longer waits. Room service on the other hand seems very quick, so it's a good option for late night eats.
One final thing: the hotel is small and isolated which is just what we were looking for, but if you're planning to take a lot of day trips outside the hotel and you don't book through the hotel's trip service, be prepared for 3rd parties to charge more for pickups and for your travel time to be a bit higher.
Olaide Musa
I usually never have time to write reviews but I had to do this. My husband and I had an amazing experience at beloved. Magic started right when you go in the doors. The staff friendly, super amazing and had smiles on their faces all the time. The food delicious, every single restaurant. The taco truck I visited every day during my stay. Room service was fast .The room always clean. I used the spa and it was the most amazing experience I have had.the views are stunning too.i could go on and on. It was my first time in Mexico and I’m definitely coming back with the experience from beloved.