Izabela M.
Fantastic place for family weekend get away. Rooms towards golf course have stunning views.
Area is calm and quiet perfect to take rest from Dubai.
Staff are very friendly. Food is delicious.
Pool is amazing and another separate for adults as well.
Kids club available till 6pm.
Golf course just at your door step if you are playing.
Inas A Z
I went for dinner with friends who were staying at Waldorf with two young children under the age of 2. Still, we could enjoy a great dinner and have conversations while toddlers were playing around. The Waldorf was absolutely amazing! Dinner food buffet was beyond delicious! The variety in food options was incredible. Kids are entertained and looked after. The food was freshly prepared at the pasta booth plus dessert was mouthwatering. The staff was friendly, professional and helpful. Kept clearing the table and was very polite. I will definitely come again for a lunch and breakfast buffet, for sure!
Tesla Bussiness Center
Shocking Experience – Deeply Disrespectful and Unprofessional
We had an extremely upsetting experience during our stay. While dining at the hotel, we ordered a salad and were shocked to find a hard olive pit inside. This caused two of my husband’s teeth to break. When I asked the duty manager to help us find a doctor, instead of offering support or showing concern, she asked if we would pay for it ourselves.
What hurt even more was when the manager said, “We know you are just looking for money, that’s why you’re making up this story.” This comment broke my heart and deeply offended me. We were in real pain and distress, and to be accused of lying for money in a five-star hotel was shocking and humiliating. It was not only disrespectful, but a complete failure in customer care and basic human decency.
We have stayed in many five-star hotels around the world, and this is the first time we’ve experienced anything like this. Despite having paid for two nights, we decided to check out early. The hotel staff showed no empathy, no responsibility, and no effort to make things right.
We stayed in room 824, and I want to make it clear: we will never return to this hotel, and I strongly do not recommend it to anyone who cares about quality, safety, or respectful treatment.
Alex Kyriacou
Probably the best hotel I have ever stayed in. We had the 2 bed ocean view room which was ridiculously big. Each bedroom had its own mini living room and there was also a main living room, 3 bathrooms, 3 walk in wardrobes etc
The service was the best, it was all of the little things:
- Surprise birthday cake
- Around the pool - Ice cold face towels, rose water cool down spray, lollies for the kids
- Perfume gift from hotel on or final day
It was just outstanding service.
The only down side was there wasn't any entertainment at night and with 3 children this meant we had to head out.
Recommended for those who are looking for luxury in a quieter location.
We would likely return but probably split the trip between Dubai & RAK for the perfect blend
Andrew Barch
This hotel is just out of this world
Beautiful. And the price, compared to what you would pay for a beachside Waldorf in America, is an absolute bargain. They are building the world’s largest casino on an artificial island right in front of the hotel (only in UAE 😂), so it does detract from the view for sure. Additionally, they seem to be working on that site 24/7, so you will likely hear construction noise at night.
Nonetheless this place is an experience and I would recommend it to anyone.