5 Star Algarve Holidays

Lust for Life

We were here mid-May. We had booked an apartment. The view was beautiful, the apartment spacious and complete. Nice finish, very spacious balcony, good beds. The location is great. And altho the hotel is near the Strip, it was a very quiet location. Right on the beach and shops also close by. The indoor pool was nice and quiet. Unfortunately we didn't use the spa, because the steam sauna was broken. So no need to go there. What i didn't like was that you can't take a decent shower anywhere after checking out (we specifically asked for it and they insured us that it was possible, but after checking out they said you can't!). So..it isn't a five star hotel, but overall it was a very pleasant stay and I would definitely come back. The only thing that could be better is the cleaning of the rooms during the stay (like the floor was not wiped even once in a week).

Simon Davies

Definitely not a 5 star more like a poor 3 star, we have just come back from a week here. The first night we stayed the noise was unbearable as the room was right next to the end of the strip. The lovely ladies on reception moved us the following day. The room was much quieter but felt it was a downgrade. Did not want to push it anymore as didn’t want another noisy room. We payed for a deluxe sea or pool view and the first room didn’t have a sea or pool view. The second you could only just see a bit of the sea. The room also had hundreds of flies on the windows and doors. The shower would burn you if someone flushed the chain in the next room and very dangerous if it was a child. They had work being done all through waking us up just after 7 in the room above or what it sounded like. We didn’t mind as we like to be up early anyway but you could see how it would annoy some people. The food was poor and the specialist restaurants were always booked up with no room. We did have the Mexican one night but the waiter didn’t explain to us how it worked and we thought you had to order off the menu not that’s what you get meaning everything so in the confusion we had to eat out after. We ate out every night after that apart from one night when we had the Indian which was pretty nice really. Not good when you have paid for all inclusive. The staff where brilliant but let down by the hotel. We loved the beach but hotel took the shine off what would of been a amazing holiday

Ivaylo Yordanov

Location of the hotel is very good,we could see the ocean and the distance is 3 mins walk. The food was good especially Portuguese cuisine nights. The staff is very polite and helpful. The bartenders Luan and Malek very nice guys, all the time of my stay in the bar they make sure I had a big glass of cold beer. Thank you guys. I highly recommend the hotel and Luan and Malek are the best.

Kim Farnes

Had such a wonderful girls trip here! The rooms were absolutely stunning! We were lucky to get an upgraded premium room… We were speechless to say the least! The hotel staff were second to none, so welcoming and lovely! Can’t wait to visit again with family next time

Ciara O'mahony

Hello, we arrived today, a family of four 2 adults 2 kids aged 3 and 6 years. Reception was an absolute disgrace. The tall thin grey guy does not want to be here at all, not smiled once. No interaction whatsoever, after travelling with very excited kids you would think a smile at least wouldn't go far. The bar had none of the cocktails on the menu and all wine was hotels which was simply red or white ( do NOT recommend the white). It had said there are 14 restaurants there is only 1. Also only one bar when online said there were many more. This hotel/apartments said it was kid friendly where the tall grey guy said it is NOT a kid friendly hotel, I asked could we change hotels but pay for our first night he said sorry it's non refundable! It also offers many outdoor pools there is only 1. We felt really stuck so had to walk into town. Don't be fooled by what they try and sell it's my second time been fooled by MGM hotels. They say because its not peak season this is fair. Feel like we let the kids down, all they wanted were other kids and kids entertainment. None of which are supplied don't make the mistake we did as they are non refundable..

ROWAN PRIEST

NOT a 5 star hotel. Staff are lovely and try hard, but rooms are very scruffy, safe had no lock, cables were VERY worn on kettle, all inclusive isn't what it says and daytime snacks are a joke. Drinks during all I elusive time are served in nasty old plastic beakers! Perfectly placed if you just want to party at the strip, but NOT for families who want a peaceful night! No entertainment either, was a joke! Like I say, staff are amazing, but that's it, alm fur coat and no knickers!

Daniel Pearce

Came here for sisters hen do. Room was in bad state of repair. Bath and sink enamel chipped. Kitchen sink tap was full of scum. Dead cockroach been above door for some time. Noise from everywhere outside room, rooms next door both sides. Hotel has a quiet time between 11pm and 7am which wasn’t upheld. Staff at times were very rude and the older receptionist very argumentative with guests. Several times she was near shouting at guests. Overall, not the best and won’t be coming back to this part of Portugal but then it is the party central which isn’t my scene anyway.

Davina Yeatman

Just returned after a week away at this hotel. The staff were lovely, I was a bit worried after reading the reviews. However it was a lovely surprise that it wasn’t bad compared to the reviews. We stopped on the 4th floor, the room layout was very spacious, big bedroom (2 single beds that were big), good size bathroom with a shower in the bath. The living room was open with the kitchen and the 2 sofas pull out as small beds. TV in the living room, there was a hairdryer in the bathroom. The cleaners come every other day, they were also lovely! So every other day was clean towels and sheets. However we did have spare towels and toilet rolls in the closet along with pillows which is a great touch. The staff always were lovely. The location is perfect, 10 min walk to the strip and the beach. Shop just next door and a few sports Bars a minute walk away. The food was okay, there was pizza and chips every day with a mix of other foods (this is the buffet one in this hotel). It was never cold as reviews would say not in our experience anyway there was one day were the pizza was going cold but still warm. The other restaurants you can book at the reception. You can also go to the other hotels with in this chain and use the all inclusive at certain bars. We went to the one with the ocean bar and just asked if we could use the all inclusive at that bar and they said yes so if you’re unsure just ask. The entertainment was questionable from a young persons point of view (20s) there was Darts which was ace, at around half 11/12ish but not every day, there was water polo but later in the day around 3/4is and aqua-robics but again not every day, there was salsa lessons. The evening entertainment was, Opra, live singers, bingo ect around 9ish. The bar was open 11am-10pm. There was an all inclusive club thing open 10pm till midnight at the Gardens a 2/3 min walk that you can use your all inclusive in. There were snacks in the afternoon. As for 5 star hotel I’d say it was a 3 star, at a push a 4 star. The pool was quite big and there was plenty of sunbeds and tables / chairs. There wasn’t anything like pool tables or air hockey though. But over all for the price it was an alright holiday! The balcony was very big also with a table and 2 chairs on. Forgot to take photos of the bathroom and bedroom! We did have a broken toilet seat but we let the reception staff know and they sorted it the next day! Can’t fault the service!

Glenn Glenn

Firstly, our room's split-level design, incorporating small, tiled steps, presents a significant safety hazard, particularly when wet. Posing a considerable risk to guests with mobility issues, young children, and those who may have consumed alcohol. A flawed architectural design that would not meet UK building regulations for similar facilities. Furthermore, the room's overall quality was substandard, exhibiting poor décor and inadequate sanitary ware. The pull-out bed and chairs require reupholstering or thorough cleaning. In summary, if the remaining rooms mirror the condition of ours, immediate and extensive refurbishment is an imperative. While the location is aesthetically appealing, substantial improvements to the rooms are urgently needed to make it the five-star facility it purports to be. A perfect stag and hen location than a 5 star 🌟 holiday location.

Jazmin Hender

food was VERY basic and poor quality. rooms are very outdated or not cleaned properly. beds were fine but mainly the rooms themselves were not clean. only good thing was location to strip and beach and should only be used for group/friend holidays

Bill S

This hotel is a gem in the Vilamoura area. Easy beach access, great pool area. Food is available poolside or inside/outside. Great selection of foods for every taste. Only complaint is that this restaurant asks for tips for every meal service where no other restaurant in Vilamoura does this. It is a customer put off. Spa downstairs is really nice.

jjrowe1234

The hotel was fantastic and very modern, one of the best hotels in the area. The rooms were perfect and very clean, the included breakfast was a nice touch too. For the price it was very worthwhile and I’m glad I stayed here! The hotel also had a lovely aroma when you walked in and was very pleasant to spend time in. The spa was perfect with a spacious steam room, sauna and peaceful pools. One thing I felt could’ve been improved slightly was the service, it wasn’t bad by any means but it wasn’t something I found to be outstanding like many 5* hotels, however the majority of staff were very pleasant and accommodating. Also the lobby music wasn’t for me personally, I feel as though classic hotel lobby music such as jazz would've been that extra touch to make the full experience feel premium. Overall I think this Crowne Plaza is great and I would definitely recommend it to anyone wanting to stay in Vilamoura!

Ali Shinn

Such a lovely hotel. I would definitely recommend this beautiful hotel. The staff were lovely and friendly. We had the breakfast every morning. Everything was fresh and so tasty. They brought me out a birthday cake on my birthday. I'm guessing they seen it on my passport as we didn't tell them! Lovely cake too. I felt so special thank you xx We went out of season at the beginning of March, so it was quite but it did pick up as we left.

noni goertzen

This place was mostly disappointing. It’s a classic old Crowne Plaza on the beach, but within walking distance from very little. We enjoyed beautiful walks on the beach, the pool was lovely, and there were a few shops nearby, but otherwise we had to drive. The hotel itself is old, but has been updated nicely. The part we didn’t like was the service- and it wasn’t that the staff wasn’t friendly or helpful. When booking, I chose a room with a partial ocean view and to add the breakfast buffet to our room option and then ended up using some IHG loyalty points to lower the cost a bit (it was still costly). Usually as loyalty customers we are given a bit of an upgraded room upon checkin, even just a couple of floors up, but we were given a room on the 1st floor, with barely a partial ocean view overlooking a sad patio of stored outdoor furniture. It was fine, but even with points, this was an expensive room and it was disappointing. Even more frustrating, it turned out, and we only discovered this upon checking, that by using points, we were not eligible for the buffet to be included in the cost (which meant that we paid the same room price as using no points without breakfast- what a waste). We agreed to still have the buffet because we had heard it was amazing only to discover it was 40 euros each !!! We decided to do something a little more a la carte, and were told that only buffet customers were allowed in the restaurant. So we walked down the hall to the other service areas and there was nothing else open or available for breakfast or even a coffee. May is shoulder season, but there needs to be more than one option for guests for breakfast. We ended up walking 15 minutes nearby to a little coffee shop. The whole experience and our time there felt like the hotel was living on a legend of being a grand hotel, but yet we were overwhelmed by overcharging and under providing, right down to the cost of the coffee pod in the rooms. Super disappointing, but maybe it’s all amazing during peak season?

Sue Goldthorpe

Our first time visiting Portugal/The Algarve and we certainly made the right choice in booking the Crowne Plaza. Unfortunately we were there for 2 weeks during the storms, meaning we spent more time in the hotel room than we normally would - the heating in the room certainly came in handy - there were numerous occasions when we couldn't open the balcony doors without being blown off our feet - but the bedroom was super-cosy! Everything about the large bedroom was faultless - massive bed with oh-so comfy mattress and pillows, so much wardrobe and drawer space for clothes/luggage storage, large dressing table and ample seating area. The bathroom was superb (still don't quite understand the floor to ceiling glass partition between the bedroom and bathroom 🤣) and massive walk-in shower area. The balcony was a good size with 2 large chairs and a table, and still plenty of room to walk around. (We had a 6th floor room on the Vilamoura side, with side sea view.) The buffet breakfast was amazing - so much choice - just about anything you could want (including a glass of Prosecco if you were so inclined!). One slight 'niggle' - the hot food wasn't always as hot as it could have been, but that's a minor issue. All the staff members were helpful, friendly and professional - Claudia on Reception was brilliant. All areas of the hotel were spotlessly clean - members of the cleaning staff definitely having their work cut out when the rains came! Another 'niggle' was the charge of €2.50 per coffee capsule once the 4 free ones had been used - petty for a 5* hotel! Not a problem coming from Yorkshire - we bought boxes of 10 capsules from the Supermarkets for €2.60🙃). The only other fault was with the Restaurant. On the 1st evening our main course was brought to the table before we'd finished our starter. It was returned to the kitchen and presumably kept warm because when my 'rare' steak was served it had become 'medium' (not good enough for a 5*). Thinking this had been a 'one off' we gave them a 2nd chance. Disaster! This time the main course was brought THREE times before our starter was finished. Apparently the Restaurant policy is for the main course to be served 10 minutes after the starter! Do yourselves a favour - book B&B and eat out, there are loads of great eating places near the hotel serving superb food at great prices. The hotel only lost the 1* for service due to the issue with the Restaurant. We had a fabulous holiday despite the weather - loads of walking and cycling - we hired bikes for 3 days at the end of our 2 weeks once the weather picked up.

Amy

I stayed at this hotel recently and while there were a few highlights, the overall experience didn’t quite live up to the 5-star label or the price point. The best part of the stay was definitely the location—central and convenient for getting around. The pool area was also a standout: spacious, relaxing, and perfect for sunbathing. However, the service and overall upkeep of the hotel were disappointing. Breakfast, in particular, was a letdown. It’s not that there weren’t options, but the cooked food was dry and practically inedible. There were no fresh choices (besides eggs), and surprisingly for a 5-star hotel, not even a fresh coffee was available—just basic machine coffee or coffee which was sent around the room so inevitably sitting in the jug for long periods making it undrinkable. Housekeeping was another major issue. Toiletries weren’t replenished, dirty cups were left behind, towels were taken but not replaced, and requests to change the bedsheets were ignored. It really didn’t feel like any care or attention was put into the daily room cleaning. On top of that, the rooms themselves are showing their age and would really benefit from a refresh. All in all, while there were enjoyable elements to the stay and the hotel was still lovely, the poor service and lack of basic standards made it feel far from the luxury experience it promised. Not worth the premium price in my opinion.

Serg D'Vale

Thought I would update my review as I've stayed here a few times since my last review many years ago. This is my go-to place when I come down to Vilamoura. It's central to the main strip of restaurants around the marina and backs onto the beach club. Everywhere is walkable from here, so you won't need your car, which can be parked securely during your stay. The entrance is quite nice, with lots of different entry/exit points to help you get in and out conveniently for a stroll. The pool area is vast with heaps of sun loungers, so you don't have to run to secure your spot, unless you want to be directly in front of the pool. The pool bar is well-stocked but definitely on the pricey side for both food and drinks. I guess it's the price you pay for convenience at such a nice location. The pool restaurant has some great options, but the buffet breakfast is kind of ordinary, to be honest. Expectations were higher for the price you pay. Overall, the rooms are great, clean, and somewhat spacious, although with so much to do, it’s really just a bed to sleep in most of the time.

Alisha Bhavsar

I wanted to leave a review for Vanessa from Tivoli Spa in Tivoli Marina Vilamoura. She had provided an incredibly relaxing treatment of an head massage and foot reflexology. Her, providing a genuine service and way of making me feel comfortable throughout the spa was extremely warm. She was friendly, accommodating to the level of pressure I felt comfortable with knowing I suffer from Chronic Migraines and enjoyable to talk to. She gave an above and beyond service. Definitely recommend the Tivoli Spa and Vanessa especially from my very own experience. Grateful for the relaxing experience in the Spa during my stay in Portugal :)

Chris Bryant

The hotel staff everywhere were helpful and informative, and the hotel was a great experience. Except as others have said, expensive beach even for hotel residents.The following are not complaints just observations , the pool is inaccessible to people with walking and mobility problems and I'm afraid the constant cacophony of background music became very annoying to people who wanted a quiet corner in the sun to read a book or just chat quietly, something which could easily be turned down today in order for us to enjoy the rest of our stay. Less volume please 🙏 😢

Peter Beresford

Great location nice hotel breakfast is I little late at 7.30 being a golf destination sometimes a bit of rush if playing early. We had a room for three the spare bed was poor we did ask to change it but unfortunately never did, But great holiday !!

Tee

Hotel location is fab, easy to get to all the attractions of Albufeira. About 15 mins walk to old town, 25 to 30 mins walk (15 mins car ride - €4 Uber) to Albufeira Marina and 10 mins to "the strip". Bus stops just outside hotel. Staff are polite and professional. I was in a one bed apartment - very spacious and fully equipped. Sadly, sofa has had very good use and can do with a replacement. I took the all inclusive option, as a foodie, no regrets. In short, a great hotel. It's rated 5 star but I don't think you should compare it to other 5 stars elsewhere in the world. I had a great stay.

Ralph Marchant

Stayed at the Forte do Vale for the first time during February and March this year. We were welcomed by a friendly team at the reception desk and our room was really nice. Having stayed in many hotels in this area over a period of 25 years, this was definitely the best. Our room was looked after by Maria and Carlos and his team were helpful with any questions or queries that we had throughout. The bar is spacious and entertainment was provided every night, with a weekly programme available in advance. The outside area was clean and well maintained, with a nice pool and a refreshments bar too. We have already booked for 2026 and look forward to returning. Our thanks to all of the staff team who made our stay so enjoyable!

Teagan Jones

We stayed here for my boyfriend’s birthday and had the best stay! Really friendly staff. Had nice breakfast here and the facilities like the gym, sauna and steam room was really good. The location of this hotel is great too right between the old town and the strip. Our room was lovely and had amazing views of the pool and the sea.

MJ F

February 2025. Having read the rants from the illiterate about it not being 5 star, it comes down to definitions. It's really a 5 star apartment complex, that offers a 3 star all-inclusive option. Really great bulding.... If you look at rooms, service and location I give them all 5 stars. But food? The food is variable good/bad so OKish. Don't expect portuguese though. The company is Indian apparently, so some staff come from the sub continent. Therefore the curries are good, but somethings - the pasta was truly abysmal 50% of the time, for example. One night it got my award as the worst pasta in my 70 years of life. Must have been in boiling water for 45 minutes. Fish was usually very good. Small range of courses in the buffet (to be expected due to capacity and so few all-inclusives staying). The Italian restaurant was closed, off season, but we were offered a shuttle to their Chinese. It apparently was a marquee and cold there; and the menu very limited, a guest or two told us, so we skipped it. Entertainment was like the food, variable - if happened it was good. Bar was totally acceptable. No issues with us. Staff were great. NO DECENT COFFEE, minus 5 stars. Yuk.... Good coffee to the right of the ground floor entrance in the supermarket. Bottom line? The hotel has a marketing problem. It's really is a great apartment block. But their 5 stars headline and a 3 stars bolt on all-inclusive options will lead to guests being negative in reviews. Would I go again? Only for the apartment option, pity they don't offer just alcohol inclusive with it. Oh and I've had better all-inclusive value for money elsewhere.

Stephen Maguire

Akesh at reception was every profession and polite. Dave on the bar was brilliant a real credit to your establishment. Would not hesitate to stay here again. Clean room, great food and brilliant quality!

Marco J

Grande Real Santa Eulália Resort & Hotel Spa offers a fantastic location and a high level of comfort. Our room was spacious, clean, and provided plenty of space to relax. A highlight was the direct access to the beach – there's a private gate that opens with your room key, which was very convenient. The breakfast buffet was fresh and of good quality, but after a few days, it became repetitive – more variety would be expected from a 5-star hotel. The coffee was also quite average. Another point to note: the fitness room, according to the in-room tablet, costs €12 per use. For a hotel in this category, we believe gym access should be included. The location is excellent: Santa Eulália is about a 10-minute walk, and Albufeira is roughly 4 km away, easily reachable on foot or by taxi. Overall, we had a pleasant stay with good service, comfortable rooms, and a great setting. However, compared to other 5-star hotels we've stayed at, the overall experience lacked some of the special touches and inclusivity we’ve come to expect – hence our 4 out of 5 rating.

Jolie Beaini

I recently stayed at the Grande Real Santa Eulália Resort in Albufeira and had a fantastic experience. The resort is beautifully located right by the beach, offering stunning ocean views and direct access to the sand. The rooms were spacious, clean, and well-maintained, with all the amenities you’d expect from a high-end resort. The staff were consistently friendly and helpful, always ready to assist with any requests. The resort features several pools, great for both families and adults looking for a quieter space. There are also plenty of dining options on-site. It’s a perfect spot for a relaxing getaway, whether you’re traveling as a couple or with family. Highly recommended for anyone looking to enjoy the Algarve in comfort and style.

Matthew Swales

1BR (460) apartment 9 nights B&B. Overall delighted and would return. Check in easy, room spacious for 2 adults 1 toddler. Shower powerful, lots of storage. Breakfast fantastic value, wide variety for everyone. Bit manic at times but to be expected. Atlantico restaurant good quality but pricier than other options near by, which we preferred such as RM, Portobello and BouganVilla, latter being great for children as play area colocated. Service 90% great, bar service a bit hit and miss but no major issues. Pool area was good, 'heated' pool better than fresh water and beach access was as good as you can get! Spa was really useful with proper heated pool. 3 things I would change: - Softer matresses, ours was quite firm - QR code ordering option for bars etc - Mops in room for clearing rain form balcony But absolutely a 5 star hotel, not a ritz but immaculate and the peacocks were a great surprise. Hope to return for longer soon

nikki mohlmann

I highly recommend this hotel! The staff were truly exceptional, going above and beyond to make our stay unforgettable. The location is perfect, with easy access to the Old Town via the hotel's shuttle or a leisurely walk to nearby shops. The hotel offers all the necessary amenities, although we did miss having tea in our room—a local custom we soon discovered. However, the staff kindly provided a kettle, and we were able to pick up tea bags from a nearby shop. Overall, it was a wonderful experience!

Dongjian Lyu

Everything is great and perfect, especially guest experience manager. She is very kind and pay attention to our experience in hotel. I do really appreciate her kindness. The hotel is very nice and beautiful sea view, the staff are very friendly and nice. Hope I could get her contact information so I could say thank you to her.

Lucy Floyd

Beautiful hotel with amazing service! Every staff member we encountered was very friendly and polite and understanding of the language barrier. The rooms were fantastic with beautiful views, breakfast was amazing! Will definitely be back

S E

Very relaxing stay with gorgeous views on the main floor and hotel room balcony. Rooms were spacious and had lovely tile floors. The pool was not open, but looked nice, we had lots of rain, so not ideal time to visit. Breakfast was delicious and service was great.

Снежана Цветик

5 points on all counts. The rooms are large, with a terrace and a beautiful view of the ocean. Sleeping and listening to the sound of the ocean is just amazing. Cleaning of rooms is a separate item. Cleanliness at the highest level. Change of towels and addition of all toiletries. Thanks. The room has a paid minibar. Guests are offered a complimentary bottle of water in their room upon arrival. There is a kettle and tea bags with sugar in the room. Free Wi-Fi. We lived on the fourth floor, the hotel has three elevators. Delicious breakfasts are served in the mornings. (Variety of fruits, smoothies, freshly squeezed juices and champagne).🥰😋 On some evenings the pianist plays the piano😍 The hotel is filled with calm and positive vibes. The beach is well-kept and clean. The sand is golden. The service at the hotel is top notch. We enjoyed our stay🥰. Thank you!

Coppa

Unimpressed. This place tries to advertise itself as five stars, but it's 2 at best. The place is reasonably clean, and the Wi-Fi was adequate, I'll give it that, However, the air conditioning doesn't work. The staff are indifferent at best or rude at worst. There is no ice machine. No conditioner in the bathroom. One of my friends stayed here as well and got bitten up by something. A lot of little things that made this place somewhere I would not stay again.

angie palmer

Great location, amazing beach front!! Staff is professional and friendly, hotel restaurant was great and bar areas have exceptional views of the Atlantic 💕💯🙌

Claire Bailey

A Wonderful Stay Made Even More Memorable by Exceptional Care This was our third visit to Carvoeiro and our second time staying at Monte Santo Resort – and once again, it reminded us exactly why we love coming back. The resort is beautiful, the location is perfect, and the team truly goes above and beyond to make every stay special. During this visit, our daughter unfortunately injured her foot and required stitches – not the kind of holiday moment any parent wants to deal with. But the way the staff at Monte Santo responded was absolutely outstanding and turned a difficult situation into something positive. A heartfelt thank you goes to Mariana, who was incredibly kind, attentive, and genuinely caring throughout our stay. Her support made a big difference and truly stood out. We were also deeply touched by the thoughtfulness of the wider team. Everyone from the reception staff to housekeeping asked after our daughter and offered help in every way they could. Despite the unexpected twist to our holiday, Monte Santo helped make it a memorable and positive experience. We’re so grateful for the care and professionalism shown, and we’ll absolutely be returning again. Highly recommended – not just for the beautiful setting and facilities, but for the incredible people who make it truly special.

Millie Hartviksen

We are here with a group from Canada for a month long stay vacation. So far, our first impressions have been very favourable. It’s a beautiful resort the staff we have encountered speak English and are very friendly and helpful. If there is an issue with your room, there is very prompt service. The rooms are showing some signs of wear and tear as there are gouges or scratches on the backs of closet doors where doors have bumped against each other. Instructions are provided for use of the various appliances but are still tricky to follow. Reception could make it a point to tell guests where to find these instructions. We were missing ice cube trays which would have been nice to have. I’m not keen on buying any and then packing them in my suitcase. I feel these should have been included. There is a restaurant on site that serves delicious food but we found the prices to be too high. A cafe type menu would have been appreciated. Overall, it looks like we will have a wonderful experience exploring the area and enjoying our vacation.

Matthew Maylin

Excellent experience. The resort was clean, well maintained, the staff were very welcoming. The spa was well equipped with gym,, swimming pool, hot tub, Turkish bath and dry sauna. Massages and other treatments available on request. Children's play club on Tuesday to Saturday with scheduled activities. Apartment had two bedrooms, two bathrooms large living room, balcony, and kitchen area. Everything required for family holiday.

Louise Phelan

This was our second trip to Monte Santo, we thought we had found somewhere to return regularly but sadly, our second visit hasn’t lived up to the first. This time around we stayed in a townhouse, it lacked basic necessities which we enjoyed the last time we stayed - chopping board, bowls and a clothes horse. While it’s great they have a book with instructions on how to use appliances - our townhouse had different appliances which we had to google instructions for. House keeping is haphazard, they sometimes don’t show up and when they do all they do is make the beds. Biggest issue for us was the giant stone staircase in our townhouse, we have a hyperactive 3 year old and we were nervous he would fall down - esp as we don’t have stairs at home and his bedroom opened on to them. We requested a stair gate but they only gave us one for the bottom of the stairs and ignored 2 subsequent requests for one at the top. This meant the only way we could sleep was to bunk in with him which was fine but not ideal. Biggest disappointment was the change of coffee supplier. We first visited 2 years ago and have had several conversations about how good the coffee was at Monte Santo, such an important thing to us, not only have they changed supplier so it’s just not very good now but the room didn’t even have a complimentary supply of coffee for our first night. Breakfast was mediocre at best, very very basic. Overall I get the impression this hotel has cut a lot of costs which is noticeable to repeat visitors. Staff are very friendly but under resourced so you might be a while waiting for someone to be free

Dominykas Rokas

My question is, how did they get 5 stars? I mean - it's a good hotel, don't get me wrong, but the room service is sub-par (not leaving new towels, not cleaning the room when we ask, bringing a robe A DAY later). The rooms are nice, but the WiFi doesn't work in some of them. And the breakfast options are VERY limited, food is not very good. To summarize - don't really recommend.

Isuvetha Balendra

Amazing and luxurious. The staff were super friendly and always available. There's no convenience store nearby so that's a shame. But the place is filled with so much to do. Like pool table, indoor pool, outdoor pool, jacuzzi and even a sauna.

Nicola McDowell

This was our third stay in 3 years and we've already booked for next year! Have to say some things have even improved since our stay last year. Firstly we arrived after 11pm (there is no food service after 11pm) due to a late flight, but in line with our pre-arrival request, they had managed to plate 4 meals for us so that we could all eat before going to our room - amazing service! We had perfect, spacious rooms overlooking the turtle pools at the front end of the hotel...housekeeping was friendly, prompt and thorough each day. If food if what you love then this hotel is for you - especially evening buffet with different themes each night and an array of different dishes, offering variety with 5-star ingredients and flavours, and not bulked out with cheap filers like many hotels. Awesome breakfast buffet too. The golf driving range has also improved this year....that was one of the most expensive things for us in previous years but now you do at least get 48 balls for your 7 euros, which for us is comparable to what we would pay at a hotel locally in England. Course played well this year and we had three rounds which we thoroughly enjoyed. In the middle of our stay the "electricity blackout" happened, but the hotel didn't miss a beat, coming up with a self-constructed BBQ to cook dinner meat options - the rest of dinner was still perfect. The team did an awesome job - couldn't have asked for more from the catering team to the guest relations team - Nicole came in on her day off to ensure guests were kept informed and our experience honestly couldn't have been better in the circumstances. The only thing which is slightly disappointing is that now (hadnt been the case in any other year we've stayed here) the hotel is also used by groups of rowdy, disrespectful, young men (mostly if not all, "Brits abroad") who seemed intent on being loud and obnoxious, starting at breakfast time where they helped themselves to handfuls of food on their way out of the breakfast buffet, talking with their phones on speaker, and then congregating from early evening in the Prime Bar watching football on TV, without shirts on, vaping and generally being noisy and disruptive - made me feel a little unsafe at times because things can kick off so fast in that situation. I hope this is managed closely because it would be a shame if this little gem is ruined for regular guests because of the behaviour of groups of rowdy drunks. Aside from this - brilliant stay!

prakash desai

Firstly this is not a 5 star resort/hotel. Have stayed in many 5 star hotels in my life, this was not one that can be given that rating. 5 star has a grand entrance normally. This did not. Reception was so small and over crowded with check in. There is only 2 lifts in the building. Villa are decent but not 5 start quality..only shower with a bath tub no shower cubicle. Very dark rooms even with curtains drawn back. Very dated decore. Hot/cold taps didn't work well. Infact i had a leak in the bathroom( flooded bathroom and hallway )when I returned after my golf. Called Reception, could not fix it as they didn't have parts for leaking tap. Got eventually fixed after 5 hrs almost requested to move into another room. Restaurant had a nice feel to it. Food was lovely. Lack of English speaking waiters was a challenge task ordering food or drink. But the worst part of the trip was the golf Reception incident that happened to us. We needed to hire golf Buggy. They either do 18 hole full day or 9 hole half day. We needed 3 days of full day hire. We arranged with Reception before hand that we will play 9 in the morning have lunch then 9 hole in the afternoon after lunch. ALL AGREED AND ON THEIR SYSTEM.On first day, everything went smoothly. Second day did morning session. Went for lunch and about to start afternoon session and we could not find our Buggy where we left it last. Asked at reception to help us locate it, rather than helping us do that, asked why we had lunch in-between sessions. Told them we had agreed before hand and did exactly same day before without any issue. Guy at the reception then insisted we will need to pay again for the afternoon session as we had stopped. I insisted that was not going to happen as we have already paid for full day of hire. Heated argument followed after that between us. There was no customer service manager to speak to as the guy at reception said I make decisions here. Very bad customer service. Totally disappointed. What was suppose to be a good golfing trip to Portugal, turned into a nightmare. Won't be going there again and hope people read this review and make up their mind after.

Andrew Baines

Perfect for a golfer who doesn't want to go elsewhere. 5 minute walk from hotel room to clubhouse and 1st, 10th and 19th tees. Staff can't be more helpful. It's my 3rd visit and never had a problem.

Sean Eligon

A very nice resort with its own golf course, which was also very nice. Rooms are a bit dated. We were two golfers sharing a room, and I would have expected a double twin room, but we got one room with a massive double, and a small single in the sitting room. So, not ideal. But still, a pretty awesome stay. Breakfast was superb, the bar was great and it has all the amenities like outdoor and indoor pool, gym, etc. But best of all, was the staff – really helpful, kind, warm and with a sense of humour.

CLIVIGER

You arrive to a beautiful entrance and grounds, immaculately maintained. Excellent helpful and friendly staff on reception. We had booked a one bedroom apartment in the Serecena block which was well placed to catch the sun on the patio from morning to evening. The apartment was well furnished and had good quality comfortable furniture and the lounge, dining and patio areas can comfortably sit 6 persons. The TV has the main UK channels and a JBL soundbar that you can connect to via Bluetooth to play music from your phone. The bed mattress is firm, which won’t suit all, but I found it comfortable. The kitchen was extremely well equipped with large fridge/freezer, microwave, oven, dishwasher, washing machine and everything you might need for cooking. Even a blender, juicing machine and Nespresso. There was hot/cold air conditioning units in the lounge and bedroom. The resort offer an excellent water and energy reducing option to opt out of daily cleaning, towel and bed linen changes. For each day you opt out you are given a €5 voucher to spend in the bar or restaurant (beer vouchers!). We used the gym and indoor pool, which were both good, but one of the running machines was out of order for all 10 days of our stay. The ladder to exit the pool was also wrapped in hazard tape, which detracted from the overall impression. You can walk to the nearest supermarket at a nearby golf resort in 20 mins but realistically you need a hire car if you stay here self catering or to explore the area. There were a few minor issues with the apartment that detracted from an overall excellent experience. The chairs on the patio were frayed, the dishwasher trays rusting, and rust also on the heated towel radiator. We found the gardening and maintenance staff took a shortcut past our patio, across the pedestrian walkway and through the car parking spaces, rather than using the service road, which did detracted from sitting out. Overall we found the resort excellent and it is highly recommended.

charn S

Rooms are out of date. There are no outlets around the bed to charge devices which we thought was absolutely ridiculous in todays day. There is also no access to streaming services on the TVs. The room we had had a toilet that would squeak when you sit on it and the bed was also very squeaky. There is no body wash or conditioner provided in the showers (only shampoo). The outdoor pools close at 6pm which we thought was very early. And in order to use the indoor pool on the resort you have to purchase hair caps from the resort!!?? (Absolutely ridiculous) There is only one restaurant for dinner and it has a set menu and they charge additional in order to make any changes to it. The breakfast buffet is also very basic. Also the location of the resort is not ideal. It's very far from everything so if you're looking to go out for dinner because you don't like anything on the only restaurants set menu, it's about 20 euros one way in an uber. Also very far from the beaches. Also it seems that there is never a supervisor on site to bring up concerns with. We were disappointed in this resort and it is definitely not worthy of being categorized as 5 star. Would not recommend staying here.

Kinan Rostom

Vale d'Oliveiras Quinta Resort & Spa is an excellent choice for a relaxing family vacation. There’s plenty to do, and the indoor pool is a huge plus during the colder months. The apartments are spacious, well-equipped, and comfortable, making them ideal for families. The landscapes are beautifully maintained, creating a peaceful and inviting atmosphere. The staff are genuinely friendly, attentive, and always ready to assist. Breakfast is a highlight, with delicious options and enough variety to keep things interesting throughout the stay. A great place to relax and enjoy quality time with the family. Highly recommended!

sumeet verma

This resort has answered back to my wife’s review, Charnvir. They lied about everything, first, there was only one Bottle for shampoo in the washroom Secondly, Nobody came to address the toilet situation (my previous Review says someone barged in my room in the morning maybe that’s what they’re referring to, but the person spoke no English.. so not sure, They’re lying about us declining the service when we didn’t understand The language ) In my previous review, it states that the person who knocked on our door and barged into our room, did not speak English. The pool was explicitly told to us that it closes at 6 and their reply says it’s for 7pm, So another blatant lie. The indoor pool they replied back saying shower cap will be provided by the hotel but that’s a lie as well because they said we have to purchase it. We don’t usually post reviews that are bad, but this hotel has taken this to another level. When we checked out, we were given every assurance that they would compensate us, but they’ve just replied back to my wife’s post in a big lie. Is this the compensation they were promising us?

Sumeet Verma

Where do I start, the toilets creek (never faced that before) the beds creek, there are no outlets to plug our devices. Their shampoo and body wash is 1 bottle, you get mixed messages from the staff about that. Some say we’re bringing body wash and other said it’s the same, so which one is it. This morning we’re sleeping and someone knocks our door so I wake up to open the door and this person just barges into the room with his master key card. When I opened the door he was like oh sorry sorry, speaks not a speck of english and doesn’t know how to explain himself. What if my wife was indecent? Why are you barging in. The dinner is a set menu and if you want to change something on the menu, they charge you €10 just to change out for example potatoes for salad. I found that crazy. Because we didn’t like their set menu we had to go off resort and where this resort is everything is at least 15 to 20 minutes out so the Uber rides were at least €10. All in all very bad experience.

The Tax Professionals

Wow! Great facility tucked away in a residential area/golf course. The guys at the front desk are just brilliant. They checked us in after we had our problems with our reservation at the Crowne Plaza. I give IHG at least 50 nights per week and their shabby treatment of a Platinum Elite member inadvertently led me to this gem. Good riddance to Crowne Plaza and hello to The Residences.

Paulo Eduardo da Silva

Excellent place to spend some days at leisure. Well appointed apartments with everything you may need. Optimal location in the Algarve. The reception guys are very friendly (good job Victor).. the garage door is funny and whoever designed it, wanted to prank the dwellers as it is slow and impractical both in terms of safety and functionality. They need to change the shower heads in the unit as one is broke.. still, we will come back here many times .

Derek Munro

We have been holidaying at The Residences for ten years now, returning every October. On each visit, we have found it such a delight to return and receive such a wonderful, friendly welcome from all the staff here. The staff at The Piazza Restaurant are always so happy, friendly and welcoming where nothing is ever too much trouble. They work incredibly hard. The rooms are spacious, bright and beautifully laid out and the daily cleaning service is amazing. I think it is very unfair of the negative comments I have read. If you want entertainment then please go and stay at a hotel, the idea of a self catering establishment is just that, you entertain yourself! The majority of people wander to the marina or anywhere else to have dinner and drinks. This is a wonderful holiday complex to visit.

Diogo Barbosa

Fantastic place. The apartment was very good, with all the commodities that we needed. Nice balcony to our meals and a full equipped kitchen. The only thing that was less good, was the lack of supervision in the pool. Although there were signs, people still brought their inflatables, games, balls, drinks in a glass an so on. Sometimes you had 3/4 families playing games in the pool from on side to the other. But, overall, it is a fantastic place.

Lynne Hudson

Perfect get away place. Great customer service and the rooms are lively and comfortable. With parking under cover it's ideal.

Bartek W

From the moment we arrived at The Hilton Vilamoura for the Easter break, we were blown away by the exceptional level of service and hospitality. Every single member of the staff—from the reception to the restaurant, bar, and housekeeping—was warm, professional, and truly went above and beyond to make our stay perfect. The hotel itself is stunning, with elegant interiors that reflect the charm of the Algarve. But what truly sets this property apart is the care and attention given to guests. We were greeted with genuine smiles and helpful recommendations at every turn. Whether it was helping with the transport to the Marina, or simply ensuring our comfort, the team anticipated our needs before we even had to ask.

Andre Gordon

Such an awesome experience! Very professional staff who’s always happy to help no matter what. The food is of top quality and not to mention the spa which really is top quality. I’m so happy to have found this Hilton hotel, you too will love it!

Giovana Froelich

We had an amazing experience at Hilton, especially thanks to the F&B team. We were very well attended to at the poolside restaurant by very friendly Brazilian staff, including one team member who was about to go on paternity leave. We dined twice at Cilantro, where Maria and Rui provided us with five-star service, attentive and exceptionally warm. Arthur, responsible for the cocktails, also surprised us with amazing drinks and a creative menu. If you’re looking for high-standard service, exceptional food, and outstanding drinks, you must go there. It’s flawless from start to finish. Highly recommend!

Danielle

Just returned from a fabulous stay at the Hilton Vilamoura. We are Hilton Diamond members and we have stayed in various Hilton hotels all over the world. This particular hotel is now one of our favourite hotels. First of all, the staff are wonderful, very friendly & helpful. The place is spotlessly clean. Housekeeping phenomenal. There are several pools, all sparkling clean and well kept. Our favourite was the red pool, which was adults only, it was so peaceful and quiet. The real highlight for us was the incredible spa, which is included for Gold and Diamond members (it's 25 euros otherwise). This spa was absolutely fabulous and way better than any Champneys spa I've been to. Do not miss out on this if you're here! There's also a beautiful golf course but that's quite expensive. We booked a family suite & we were lucky to be upgraded to a 2 bedroom apartment which was wonderful. Food wise, the breakfast here was very good. Plenty of foods for all tastes and diets. Plenty of dairy free alternatives and an egg station with choices of omelettes, poached or fried eggs. Breakfast finished at 11am, which for us is a huge bonus as we like to sleep late on holiday. We hired a car, which I highly recommend merely for flexibility. Parking here is free and it's underground so the car isn't boiling hot when you get in. Win win! This hotel is not near the beach however they do provide a free shuttle down to the beach and to the marina. Ubers are available too and cost around 5 euros to the marina. At the beach, the hotel provides sunbeds and wicker umbrellas. Please beware that the sea is cold and quite rough with regular rip tides so be careful, especially with children! We have been coming to Portugal regularly since 2004 and this was our first time staying here at this hotel. It certainly won't be the last. We are already planning on returning later this year!

Caroline Toledo

I had an amazing experience at Hilton Vilamoura. Staff were helpful and spoke good English. Hotel was huge. Free parking. We loved our room, we had a shower and bathtub. We felt very comfortable. Also water bottles were provided. We didn’t have breakfast included in our booking so I can’t speak for that. Be aware that the main pools were in maintenance so we weren’t able to use it, and it was a bit noisy with all the work being done. I guess they will open it for summer 2025. But there are other pools available for swimming instead. There was a bar and restaurant available also. Hotel is located in front of a golf club which is nice, also there’s a spa. They also offered free shuttle to downtown. Overall we felt like we could relax for a few days in this hotel. Awesome

Julia Cross

Amazing location, overlooking the sea and a short stroll into town. Staff were friendly and helpful throughout the hotel. The food was superb in all areas. Great choice of breakfast (thank you Carlos for your welcome each morning), good food options at the pool bar restaurant and the main hotel bar. I chose to upgrade to a sea view room which had wonderful views. Plenty of sun loungers around the pool in various stunning areas of the gardens/pool area. Slight issue with my room on check in as it was under the hotel bar and I could hear furniture being moved above me but the lovely lady in guest relations showed me an alternative room which I moved to and where I slept very well. I appreciated the option to skip room service in exchange for a drinks voucher, a lovely touch. Overall a wonderful stay and I’ll definitely be booking again in the future.

Sammy Lee

I was on the 6/F, room is tight as an upscale resort, I can hardly find place to put my second baggage. The checked in was slower than other hotels, and the corridor was barely decorated. I have to compliment that the view as excellent and the outside is spacious and not crowded. We did half board, it was acceptable but the beef my friend was eating was tough and our sea bass was good. The cod was tough and on average, I would not highly recommend the restaurant there.

Sheila Kornhauser

Having stayed at this location several times, I can only say wonderful things about this hotel. The morning buffets were always spectacular--beginning with warm and friendly greetings from Yolanda the hostess, gorgeous patio views of the coast and delicious breakfasts! I always seem to have an enjoyable stay here, thank you Yolanda!

Janine Young

Fantastic location-the ocean view room was amazing!! Loved that you could wake up and see the ocean. Also amazingly comfy beds-it was like sleeping on a cloud. Loved that if you didn’t want housekeeping each day, they gave you a drink voucher. That was a wonderful way to end each evening. It was also great to be able to walk out onto the cliffs, either left or right, and have a wonderful hike whenever you want-no driving required.

Allison Banks

We had the best stay! Lovely and quiet deck/pool with the best cliff views. Nice being able to pop up to the sky bar for a drink whenever we wanted to watch the sun set. Everyone working was so friendly and helpful. Worth it to get an ocean-view room and to include breakfast. The bar food was good enough given how convenient it all was. Would stay again!!

E clarkey

The staff on the front desk: 1 star. ( Not welcoming and never said hello or made eye contact with us throughout our stay) The staff in the breakfast hall: 5 stars Neuza and her team could give the check in staff a lesson on customer care. She also gave us more info on tourist attractions than the staff on the front desk. Breakfast: 4 stars Not everything was available every day but there was always a good choice. Cleanliness: 5 stars Pool area: 5 stars On the whole we had a good experience but there are areas that could be improved. We ordered room service on the first night which wasn't very good, and the tray it was delivered on was still in the corridor outside of our room until the following evening. I would stay here again as our stay was good overall.

Tegan Philp

We got married at the Vida Mar last week and it was incredible from the second we woke up until the last dance on the dance floor. Ana and her team were amazing with the day running so smoothly and it was purely faultless. Anyone thinking of getting married in the Algarve this is the place to do it with its palm trees, coastal views and impeccable staff we wish we could do it all over again!

Danielle Moran

We are just home from having our wedding here ! It's just amazing! The staff are so good, Ana our wedding co-ordinator was phenomenal. She went above and beyond for us . We ended up with a rain storm but she still pulled it out of the bag with last minute changes. She also helped us plan the wedding , I didn't need a wedding planner !! The food was unreal , we had the bbq buffet and it was so chill and tasty! The bar staff were so attentive . As soon as they see your drink is gone they're over with another . Nothing was a problem at reception. We stayed in the room the night before , room service staff were amazing. Bell boys amazing too . A very friendly hotel all round

Rafaella Ramalho

We recently celebrated our wedding at VidaMar, and we couldn't be happier! From the very first planning stages to the big day itself, the team provided incredible support and made everything seamless. Ângela, the wedding coordinator, was both exceptionally friendly and highly professional, ensuring we could simply enjoy our day without a single worry. Even when unexpected rain threatened to disrupt our celebration, the crew worked at lightning speed to move everything indoors, ensuring the party continued without any interruptions. Their quick thinking and dedication truly saved the day! To the entire VidaMar team, we extend our heartfelt thanks—you made our wedding truly unforgettable! If you're searching for the perfect venue to host an event in the Algarve, look no further than VidaMar. You won't regret it! Our stay was just as amazing—the room was fantastic, the food was absolutely delicious, and the venue itself is simply stunning!

david mort

Excellent staff and service. Spacious rooms. Good breakfast buffet. Nespresso café great for lunch. Dinner buffet ok, but maybe too many fish options Room service very efficient. Spa extremely expensive for casual one-off visits (€15) but I bought a four-week pass for €80 which proved to be a good decision. Only one criticism: I had a haircut and beard trim: €40. I went back the following day to get my beard trimmed a bit more and was charged a further €10. A female guest was similarly unimpressed with the price she was charged. That apart, I enjoyed my six-week stay at the Vidamar and hope to return one day.

Bhavina Mistry

I recently enjoyed a fantastic five-day stay at this beautifully refurbished hotel with my three sisters. We booked two double rooms, but upon arrival, we were delighted to be upgraded. Even better, the rooms were connected by an internal door, making sharing belongings incredibly convenient. The hotel's modern decor and high-quality services created a luxurious atmosphere. The staff were consistently friendly, welcoming, and helpful throughout our stay. We took full advantage of both the indoor and outdoor pools, which were excellent. I wholeheartedly recommend this hotel and would gladly return. I'd also like to commend the hotel for their exceptional handling of a country-wide power outage during our visit. Thanks to their generator, we retained power, and they were even able to serve us dinner, unlike many other hotels in the area. The hotel is conveniently located about 10 minutes from the old town. We used Bolt for transport, which cost just €3-5 each way. Split between the four of us, this worked out to around £1 per person, making it a very affordable option.

hadjer medjadi

We had an amazing stay at Kimpton Atlántico Algarve to celebrate my birthday. The hotel is excellent – our room was beautiful, spotless, and had a stunning beach view. The decor is elegant, the place is peaceful, and the healthy breakfast was delicious. The staff were lovely and attentive, and they surprised me with an early birthday treat and a beautiful letter from the manager – such a thoughtful gesture! We’re extremely satisfied and would definitely come back.

Jennifer Bos

Ended our time in Portugal with a stay at the Kimpton Atlantico. We booked last minute so we had not done a lot of research about the hotel- but were thrilled that it had just opened 5 weeks or so ago. Everything was brand new, spotless, and in great condition! We were upgraded to a garden view room with a slight ocean view. (Room 264). This side of the hotel was absolutely peaceful & silent…. Highly recommend! Rooms were well laid out and comfortable. Patio door Screens would be an amazing addition as the bugs can be a little crazy if you want your door open for fresh air. The service from the front desk crew, concierge & managers was excellent. On arrival, we were gifted a beautifully presented dessert that was like a piece of art! Lucas was most helpful on multiple occasions showing us around and helping with luggage. When I asked the concierge if there was anything I could do for my husbands birthday, she was incredible and took care of it. Sent a beautiful cake and some bubbles for us to celebrate! It was so kind and delicious!! My only constructive, and I say this gently- As a brand new property- it feels like some kinks are still being worked out, especially in the food and beverage (service) & housekeeping area of things. Also seemed to be a little bit of chaos with mini bar daytime /evening turn down staff entering the room at random, etc. The hotel hadn’t received “do not disturb” signage as of yet so you’d get a knock and they’re entering quickly. This wasn’t the end of the world for us and we approached everyone with patience and kindness- understanding they’re all brand new staff. I’m sure as the weeks go on, things will only improve. Just seemed like many service staff seemed like “deer in the headlights” and weren’t quite sure what to do. Evening turn down service staff didn’t easily understand requests for extra towels etc. but we eventually got there with hand gestures and fingers up to indicate quantities 😜. Thank you to the amazing concierge and front desk staff for helping halt some of the random room entries for us…. I was sick with bronchitis and not always up to having people in the room at random. Food quality was excellent! We enjoyed our breakfasts each morning. Coffee and freshly squeezed orange juice both fantastic! Pool area- lots of seating and umbrellas. Never had an issue finding a great place to relax. Beach nearby…. Beautiful and peaceful especially at sunrise! Check it out! Overall, we’d happily return to this property. Thanks for a great stay!

iioioii

Good food with good location, near the beach and sea, however the service is a doubt. Only few people can provide a good service and rest of them are either standing or walk around, even we are already waiting for the food or drink for 15mins. Or even provide a wrong food or a wrong bill for us to pay… The waiters need to be trained badly

Maza Vaku

Very nice hotel. Everything is super new fresh. Amazing staff. Housekeeping doing an excellent job. Lucas a wonderful member of the staff. Helped us with the luggage and car parking. On the day of my husband we received a small cake and a delicious bottle of bubbles. We were with 2 babies of 1 and 6 months. They had a children pool. Breakfast was lovely. Only sometimes service is very slow. Take some time before someone comes to your table to take order for the coffee and tea. Majority of the staff speaks english but a few of them only Portugese. Overall very good stay neat trendy luxurious. We had 2 times dinner at the Mares restaurant they can a bit improve the menu more Portugese local dishes like piripiri chicken and bacalhau.

Joe Kelly

We stayed here for a week as all inclusive guests and thought that the hotel was fantastic. The staff were excellent, everyone was friendly and helpful and did everything they could to ensure that we had a good holiday. The food in the buffet was generally excellent, they had a good range of food at each meal. We especially enjoyed the wide range of seafood and cheeses and the grilled to order meats and fish. Once again all staff are super attentive to ensure you have a great meal! One of our party had a gluten intolerance and she was able to have a good selection at each meal. Most dishes have the allergens clearlh marked by each dish but it would be good if these were against each dish. The hotel is very modern and clean. Its situated to have fantastic views over the ocean and their are multiple bars to take advantage of this which include a good range of drinks. We enjoyed the short walk down to the beach where a boardwalk takes you all the way info Lagos! Finally, the hotel was great in supporting us with additional accessibility requirements including an acessible wetroom and helping us source a wheelchair to rent. The hotel is very easy to get around in a chair or with a stick and staff are all generous in providing any possible extra support

Bee

This is a nice hotel with lovely views, lots of space and decent food, but definitely not a five star experience. The service was subpar. We arrived for a 3pm check in and our room wasn’t ready for another hour. Reception staff weren’t particularly welcoming. The rooms are clean but tired. The lock on our door broke and I had to wait in the room for 30 mins for someone to fix it. Cleaning each day doesn’t seem to happen until after 4pm. We paid 46 euro for the buffet dinner, where water wasn’t included in the price! At lunch, I wanted to swap out chips for a side salad, and was charged extra (the salad was leaves, tomato, cucumber and some onion, so I struggled to see how it was an additional charge). At another lunch, I waited over 40 minutes for a fish cakes starter! The waiter was apologetic and offered a free drink. Additional charge to use the spa facilities, which I’ve never encountered at other five star hotels. Disappointing as I think we paid a premium as this was over the bank holiday. Appreciate a lot of other people seemed to have enjoyed their stay, so perhaps I’m an outlier and the gripes I have are small, but it doesn’t hold up when compared to other five stars and it becomes hard to justify the price.

Capri Marz

We had the most incredible experience at Iberostar Selection Lagos Algarve! From the moment we arrived, the staff were so warm, friendly, and welcoming. They offered us a drink while sorting out our rooms, which was such a thoughtful gesture after a long journey. They even went out of their way to arrange our rooms right next door to our friends, which made the trip even more special. It was my cousin’s birthday during our stay, and the staff truly went above and beyond. They surprised us with a beautiful birthday cake and champagne delivered straight to our room – such a thoughtful touch that made the day unforgettable. The hotel is spotless and beautifully maintained. The food was incredible, with so many delicious options, and we loved enjoying our meals while taking in the stunning beach views – it made every meal feel special. Our fridge was also kept fully stocked with drinks, sweets, and snacks, which was a lovely extra touch. Both the indoor pool and spa area are amazing – so relaxing and perfect for unwinding. The outdoor pool area is just as beautiful, with plenty of space to soak up the sun and enjoy the views. Honestly, we couldn’t fault a single thing. The service, the atmosphere, the food, and the little thoughtful touches made this trip unforgettable. If you’re visiting Lagos, Portugal, this is the place to stay – 1000% recommend, and we can’t wait to come back!

Alexandra Witmer

Unfortunately this hotel did not come close to meeting my expectations for its 5 star rating. The food was quite poor, the service was very inconsistent, and the spa was mediocre. Also, I was surprised that their all inclusive options were so limited.

Reena Minsasria

We enjoyed our stay! We book junior suite with sea facing and had were spacious room. Balcony and the bathrooms were the highlight! the staff were welcoming and friendly! My kid loved the indoor pool and we also attended their yoga and stretching activities as well as kids activities. both dinner and breakfast buffet were amazing!

John Mellon

The Food in the Restaurant is ok, there is very little variation and a lot of standard low budget stodge ! Chips , Pizza, Nuggets ect. The salad selection however is excellent. The pool bar food is basically Stodge, pizza , Burgers chips. There is a lot of inconsistency with the staff at the pool bar, some will only give you two drinks at a time others make no concessions. They take a security returnable payment of 250 euro to cover any damages ! We were given a basement room with a broken shower, blocked drain and horrendous smell. Unfortunately this was not apparent until late at night when we had already unpacked.The next morning we then discovered the Cockroaches !!!!. After some harsh words they agreed to give us another room. I asked at reception for a manager to contact us and discuss our inconvenience of packing and moving. Surprise surprise no one contacted us. Music is played loudly in the restaurant Breakfast , lunch and dinner it is unnecessary ! The Hotel is tired and in need of a refurbishment, it is never 5 star at best 2.5. I have photographs / videos of the Cockroaches but will not share at this time but will if There is no response from the Hotel management. Other negatives are, the electronic bracelets for room entry are useless ! So frustrating getting to your room only to find that the tag doesn't work and you need to go back to reception ! Happened almost Daily. Fruit flies in the Restaurant on the food and in your drinks ! The only TV in a public area is in the non inclusive bar , where drinks are excessively over priced, so if you want to watch football or any other event you are better to go out.They also have a golf simulator which is never used as it is also excessively over priced.

Helda Hogabriyan

my family and I enjoyed our this hotel so so much,we would recommend it so everyone the entertainers especially Eva and Bárbara are the most sweet and kind girls! All the staff were so kind and so attentive. It’s so close to the beach and old town and the drinks are incredible!

Wee Jin Ng

Feels like a 4 star hotel by European standards. Pros: 10 minutes from the beach by foot, buffet options are slightly different each day, rooms are fairly spacious and have their own balconies. Cons: the all-inclusive does not include access to the spa and pool; you'll have to pay separately for that. The indoor pool is pretty crowded most of the time.

TimmyTwoWheels

Definitely not a 5* hotel, I've stayed in other hotels with lower star rating but more deserving. Never had to queue to enter the restaurant before for starters. There is a €15 charge to enter the indoor pool. All inclusive options on drinks were severely restricted and the rooms were basic at best. House keeping staff didn't bother to replace the soap which I left in plain view to show it was empty. A lot of the staff come across as grumpy, albeit the waiters/waitresses in the restaurant were pleasant. Not really a bad experience all in all, but wouldn't say it's somewhere I'd feel FOMO for

Matt Brown

We were put in a lower ground floor room with signs of damp and limited facilities. No working air-conditioning and damp clothes the next morning were not ideal. The staff were amazing and worked hard to ensure we were looked after. Food was outstanding and location great. Room standards let it down.

Lau Ey

We had a wonderful stay at the hotel in late April. A big thank you to the fantastic staff—everyone was so kind and helpful. We especially enjoyed the lovely conversations with Maria Sylvester during our lunches and dinners—such a warm and delightful presence. The (kids)animation team and shows were also excellent—special thanks to Camilla and her team for making our evenings so enjoyable. Overall, practically everything was great. We truly loved our holiday at Jupiter. Thank you to the entire crew!

among us 125

Love this location and hotel. The service is fantastic, the staff are amazing especially the staff in the entertainment club. There is a kids club but they also run activities for older children and adults. The team make such a connection and are extremely enthusiastic, energetic and inclusive. Can't recommend them high enough. Would give them 11 stars. The hotel goes above and beyond and even packed us a picnic to take with us when we go out on day trips. They also provide a shuttle to and from old town. They do all of this with a smile.

Jen Monteith

Perfect hotel for a holiday with a young family. Staff were absolutely amazing , especially with our toddler, Cameron! Hotel is so clean. Food is lovely. We especially enjoyed surf’n’turf. Evening entertainment for the kids was great , the energy from the kids club/ entertainment team was infectious! We were back at our room before the later entertainment started but I’m sure it was just as great! Cameron enjoyed the slides , the kids pool and the ice cream! We’ll be back. Location is great. The jet2 rep , Cristiano was unbelievably helpful , giving us tailored information for our unique likes and dislikes. He showed us where to get the tourist train so we were able to visit the old town and marina with a push chair. And details of local restaurants we’d enjoy. Thank you all!

Claire Hewitt

Just came back from a week stay here and already looking to book again! The hotel was brilliant, clean, great selection of food, staff were friendly and helpful! The only draw back was the pool being a little cold but that could be down to the weather we had! Hotel was very family friendly and made our stay with our little one very easy. Would recommend!

Giorgio Amigos

Very well managed Hotel We recently stayed at Hotel Jupiter [6 nights], and I couldn't be more pleased with my experience. The staff were incredibly welcoming and went out of their way to ensure my stay was comfortable. The room was spotless, well-maintained, and had all the amenities I needed. The bed was particularly comfortable, providing a great night's sleep. The location is perfect, with easy access to [nearby attractions/restaurants I also enjoyed the [breakfast/restaurant/bar]—the food was delicious, and the service was top-notch. I highly recommend Jupiter Hotel for anyone looking for a relaxing and hassle-free stay. Rating: 5/5

Audrey Marriott

Hotel resort is lovely, very big and well look d after. The staff in the buffet restaurant work extremely hard and are kept busy all the time. The buffet food was good mostly but some evenings I struggled as a lot of lamb and beef which I don’t eat. They do have a couple of fish dishes but limited for chicken dishes twice, can’t really complain about that it’s just an observation. Beach/ pool area is very good and again staff are very helpful and ask if you would like anything to eat or drink by the pool. Pedro was especially good, chatty and helpful. Big thank you to the maid on 3rd floor she was brilliant and again worked extremely hard. One negative is that one of the bar staff females was not pleasant at all and should possibly be a bit friendlier.

Lukasz Domanski

We spent 5 nights at Domes Lake in mid Dec 2024 with our family. It was an incredible experience from start to finish. It was low season, so we couldn’t make full use of their outdoor facilities, however the fact that the hotel has a heated indoor pool and lovely spa facilities, as well as a nice size gym, we still made the most of it. Each day we started with a delicious breakfast at the hotel. The choices are huge and the quality is truly 5star. We really enjoyed it, especially as the staff was always helpful and made sure we had our morning coffees (which were really good). The rooms are really spacious and comfortable. The fact that the toilet and the shower-room were separated made it extremely practical when getting ready at the same time. Lastly, the hotel grounds are simply amazing. Each day we spent some tome walking around, enjoying the sun and some fresh air while walking around the lake. I really feel this is one of the best Hotels in the Algarve. We would definitely stay there again.

Mehmet Nayir

We stayed for five nights as a family. It is a very beautiful hotel and is peaceful. Better than presented at website and pictures. The staff are kind, and the kids' club is very well organized.

Lara Pecaras

We love this place and visited twice last year. The service and friendliness of the staff are outstandig, and the location is right at the wonderful beach and cliffs of Falésia. The rooms are nice but not totally renovated, so they don't look as fresh in reality as they do on the fotos. However, nothing is missing in the rooms, and we were very happy with ours. The only downside is the buffet restaurant. We loved the food and the choice and presentation, but finding a quiet table is nearly impossible. As you cannot make reservations it is quite stressful every night, and we found ourselves sitting in the middle of a loud crowd more than once. Other than that, all was perfect.

Oliver Badham

I love domes lake lake come every year! But there are a few thing that could be better! 1. Astro it’s a great space but you go and play book it and everything and the tennis net is up and they put the screw in that it’s impossible to take down Even when we ask them they can’t do it them selves! 2. There is a great hot pool and a freezing pool which makes sense because it’s Portugal! But I think it would be better if they could make it a hot pool! 3. I love the Idea for an all inclusive bar but most of the time they run out of food or the drinks machine is broken which is a shame because We paid ALOT for that! Other than that Great! 👍👍👍

Samantha Nanayakkara

A Lovely Stay, Though Slightly Below Usual Anantara Standards We recently stayed at this hotel and overall had a lovely experience. The property is beautifully maintained, and our suite was spacious, clean, and comfortable. As suite guests, we had complimentary access to the indoor pool, which was a great addition. However, it’s worth noting that for guests not staying in suites, use of the indoor pool comes at an extra charge of €25 per person, per visit — something that felt a little surprising for a 5-star resort, particularly when compared to other Anantara properties we’ve stayed at in the past. The hotel has a calm and professional atmosphere, though the overall ambiance felt more business-oriented than leisure-focused. Breakfast was nicely presented and of good quality, though the selection remained the same each morning. The location is peaceful, but do keep in mind it’s about a 10-minute drive from the marina if you’re looking for a wider variety of restaurants and evening options. Free parking is available at the hotel, and I would highly recommend hiring a car for flexibility and convenience during your stay. While the hotel itself is lovely, we found it lacked just a little of the warmth and charm we’ve come to expect from the Anantara brand. For that reason, I wouldn’t quite rate it a 5 — but it’s a solid and very good 4.5-star experience.

Adebusola Olabiran

The ONLY hotel worth staying in when in villamoura. I was worried before my arrival as they have recently changed ownership and I wondered how this would affect the quality but my worries were baseless. I’ve had a 10/10 experience here and can’t wait to come back. The entire property is 5* condition. Right from entering you are welcomed warmly by kind and knowledgeable staff. The rooms and suites and spacious and beautifully designed with regular cleaning (twice a day!) the breakfast buffet is one of the most impressive I’ve ever had. You must try their fresh juice too. Their spa facilities are really great and they have a full menu of treatments, massages and procedures. I have to compliment their staff once again, the art of customer service is being lost across service industries but this is one place that has got it spot on. I cannot recommend the Anantara enough.

Linas Svabauskas

During my recent stay at the Anantara Vilamoura Algarve Resort, I found the experience to be a mix of positives and areas needing improvement. Rooms: The accommodations were spacious and well-appointed, providing a comfortable retreat after a day of exploration. Breakfast: The breakfast offerings were satisfactory, though I anticipated a broader selection befitting a five-star establishment. Spa Experience: A notable concern arose with the spa services. The advertised rate was €15 per person per hour; however, I was charged €25. This discrepancy posed challenges, especially when using prepaid travel cards, leading to unexpected expenses and potential currency conversion fees. Upon addressing this at checkout, the staff acknowledged the issue but could not process a refund, offering instead complimentary spa access shortly before my departure—a solution that was impractical given the timing. While an apology was extended, a more accommodating gesture, such as a complimentary drink during my wait, would have been appreciated. Overall Impression: While the resort boasts commendable amenities and a serene ambiance, attention to detail in guest relations and clarity in service charges are areas for enhancement. Future guests, particularly those utilizing travel cards, should remain vigilant about potential discrepancies and seek confirmation on service pricing to avoid unforeseen charges.

John Ditchfield

This is a nice, well run and comfortable hotel with good rooms. Although we were “upgraded” so I can only comment on the more expensive bedrooms. Despite a rather bland lobby and hallway design the actual bedrooms are comfortable and well designed. I found the service here also to be overall very good and helpful. The gym has some decent kit and there are a number of good pools. My visit was during low season (December) so it might well be a different story during high-season but my experience was certainly favourable. They do a good breakfast!

Sarah Mandel

This resort is stunning. The rooms are beautiful and comfy and the service is amazing. It’s a little far from Lagos and faro at about an hour each but it was perfect for my trip.

Zaeema Ahmed

A wonderful and memorable stay at the residences. We stayed a total of 5 days at this beautiful large resort. Everything was so clean and well maintained. Gorgeous views all over the resort, especially during the evenings sipping a cuppa tea and overlooking the golf course. We thoroughly enjoyed the adventure park and serenity spa. Would love to come back again.

Michael Sirois

Booked 3 nights here and it was incredible! Staff was so friendly and inviting. Especially a man named Hugo who welcomed us and helped us to our room. The room was beautiful and housekeeping staff very helpful and friendly. On site restaurants were excellent, food was fresh and delicious. We were there during the blackout on 4/28 and the staff was very informative and made sure we were all taken care of with food and water and security. I will be back again.

Faraaz Ali

Everything was spectacular. The rooms were luxurious and gorgeous. Every single member of the staff was kind, welcoming and patient. A great place to bring your kids. View of the ocean and the beach was amazing. Every pool was pristine and well maintained. Would come here again and again.

Jodie Reynolds

Overall I wouldn’t recommend this resort, if you’re after being ripped off for a mediocre stay with negative, unhelpful staff and crap food then great but otherwise don’t bother. We are sadly leaving this trip feeling like we have been conned for a 5* price and way below 5* standard of holiday. This is not a 5 star resort. The staff are miserable and unhelpful. The rooms are full of ants, they won’t clean them properly when asked (we asked several times per day), in person the receptionist explained this is normal to have ants in the rooms (wild) ?!?! The restaurants throughout the entire resort are overpriced, serve tiny portions and the food is taste is average/not good. There are no heated/warm pools! All the sun loungers are standard average cheap ones, besides one pool which has quality cushioned loungers. No one at the resort seems to want to help you, no one is there to book activities through or even explain all the options of activities. Once you find the correct place to book each activity individually they’re very busy and booked up for most of your stay. All activities are at additional cost for example padel for an hour for 2 people came to €60. The resort is huge and it’s a 30 minute walk (without kids walking) from the residences to the hotel/beach lift as you have to go around the golf course in the middle. The gym is stuffy and a dated the way it’s all cramped into one room, I’d expect something more elevated from a 5* resort with things like bands supplied also. The spa, we had heard such amazing things about and really were keen to book in, again greeted by unhelpful, unfriendly people on the spa desk who when asked ‘do you have a treatment menu please?’ Just gave us an underwhelming and rude ‘NO’ then ‘go online here and look’. Things that didn’t need to be miserable and unhelpful at this hotel really do just come across awfully from staff. We had this through the check in experience also, they managed to get us an early check in and were actually quite efficient in that sense, but the way the gent on the front desk spun this was so negative and unfriendly, as if every ask was too much and every task was a nightmare that I was asking to check in and for some help with my bags.

Niclas Madsen

Overall it was a good stay but there are certain things that are not aligning with a 5 star experience. When we made our reservation for a junior suite, we told them we would be arriving earlier around 11 am and that we have a small baby. The official check in time is 3 pm. We were told that this was most likely not a problem but we of course would have to wait and see. What happened was that we didn’t get our room before 4 pm, so it was even later than the official time. That is unacceptable and not our problem that the hotel is busy and fully booked. The junior suite doesn’t really offer much other than perhaps being bigger than a normal room. We had a nice terrace with morning sun. We also got amenities for a baby, which was nice. The pools and gym were nice. Shuttle to take you around the resort was nice. Breakfast was good but I still think it lacks variation. There was many different things but I would expect more. Staff in general speaks very limited English, which tends to cause confusion. I would expect this to be different when all the clients are almost English speaking. Outside the resort, even in small cafes or supermarkets, they speak better English. Food quality is decent at best but is premium priced. Do yourself a favor and walk or take a taxi/uber to nearby restaurants, as the small fee is worth it for a better meal and experience.

Natalie

My partner, our daughter (8) and I are just back from our first ever family holiday at Tivoli Alvor. I could not recommend this place enough, from the staff, the beautiful grounds and all the resources available. From the second we arrived (at midnight) we were greeted with warm smiles, our bags taken care of and we were driven to our room on the grounds. We were also able to take advantage of the 24 hr buffet and get some food after hours of travelling which is a very well thought-out perk of this hotel! My partner used the gym facilities most days and I had a relaxing massage at the beautiful wellness centre. Our daughter absolutely loved the kids club and we felt very comfortable leaving her as the staff were just made to work with children. The adult only pool was clean, warm and peaceful with beautiful cabana-style furniture and lots of loungers. The family pools were great and very central to most rooms, and the kids pool with slides was great fun and enjoyed a lot by our daughter. Our room was bright and clean and had a fridge, TV, and plenty of space for hanging and storing clothes. All staff were truly amazing in every area of the hotel and I couldn’t find a bad thing to say about any of them- nothing was ever a hassle and we felt welcomed and taken care of. My partner is vegan and my daughter and I are vegetarian and the food options available for us were unbelievable. We ate like royalty every day in the buffet and also loved the Italian restaurant. Highly recommend for those with allergies or dietary restrictions/preferences as these are taken very seriously and everything is clearly labelled all throughout the buffet. We loved the live, family friendly entertainment in the Shore bar every night at 9pm, especially the magic show and the circus. Another fantastic thing is the private path from the hotel directly to the beach, which is about a 15 minute walk away. I could not recommend this hotel enough, so much so that we have already booked to come back next year even though we only got home yesterday. Thank you for a wonderful experience, Tivoli.

mitali patel

Lovely resort. Great to go with family and kids. We also had a option to choose free ticket entry to zoomarine,slide and splash or zoo logos. The staff was friend. J really liked the house keeping ,kids club and the pool area. Love that the beach is walking distance from the hotel and the hotel has private access pathway to go to the beach. Love the entiretainmaent in the evening. They even had a reptile company visit which gave experinec of encounter reptile such as snakes,scorpions,chameleon closely.

Abhay Goyal

We spent the weekend at the resort, which is lovely, although it's not near the beach, though they have a buggy service to the beach. It’s a fantastic option for families with kids, offering plenty of activities, including kid-friendly pools and play areas. Additionally, it’s easy to navigate the resort with strollers. However, the service left something to be desired. We had a confusing experience on our last day when we repeatedly called reception for an iron, but they didn't pick up. When we went to the reception in person, we discovered they were receiving our calls but not picking up! The same issue occurred just before checkout when we requested a buggy to help with our luggage. It was pretty strange; I wonder if others have also experienced this. Given the resort's price points, we expected better service. Despite this issue, we had an overall pleasant experience and would recommend the resort.

Thomas Berry

Just enjoyed our stay here from 11th April to 21st April with my family. We have thoroughly enjoyed our time here and a special mention goes to the cleaner, Rosario aka Rose. She was tremendous in cleaning our room 448 everyday and in such a friendly manner with always a smile on her face. She gave gifts to my 3yr old son and he particularly liked the Portuguese football that he recieved from her. My son celebrated his birthday here and again a special thank you to the staff at the Carosello restaurant for singing Happy Birthday and providing a cake for our son. We also recieved free tickets to go to the zoomarine park which was given to us from Lucas via Guest Relations. Overall the staff go above and beyond to accommodate customers and we will be looking to visit again in the near future. Thank you for a lovely holiday Tivoli Alvor. Kind Regards, Tom, Laura and Roman.

Tracey Lynch

First impression of the complex looked very good. However the receptionist wasn’t the most friendly which puts me on the back foot already. Room - the room was lovely and was very clean. The maids continually kept the rooms tidy. Bed that my son slept in everytime he moved you could hear the springs. Entertainment - Our 15 year old was very bored as too old for the children club and the animation team could have been more engaging with the children. Pool - it did say the pools were heated bit they were very cold. Food definitely not five star, food not very warm and options for vegetarians was not great, Food not great which seems to be a constant in the reviews. Not enough staff to cover the amount of people there and long queues to get into the main buffet. Breakfast buffet was much better. Only night with exception of Italian restaurant which gave me any choice was the spice night. There is only so much salad and pasta you can have. Italian restaurant really busy, options on the menu for the starter not there despite if not being late in the night. Would be helpful if matree told you how it worked ie help yourself to starter and dessert. Might help to put a time limit on each booking. Not impressed waited one hour and fifteen minutes for main and it was lukewarm Salty bar no hot food for vegetarians on two days which was not great. Drinks they queues are very long.

Negar Ghaffari

Amazing hotel. We extended our stay (regardless of price) because of how good everything was. Every single member of staff I interacted with was friendly, helpful and warm. Great location, meticulously clean and comfortable. The spa offers a range of treatments and massages and smells divine.

Arlette Uyttendaele

The W Hotel Algarve is a beautiful property with great views and stylish design. Unfortunately, the experience is completely let down by the staff and lack of professionalism. It feels like the hotel is run by a group of unsupervised teenagers. Basic etiquette, manners, and even common sense in service are clearly missing. The management should seriously consider bringing in experienced adults to train the team and establish some professional standards. This hotel has potential, but it’s being dragged down by poor leadership. A proper managerial overhaul could turn this place around. Until then, it’s not worth the price or the frustration.

Ben B

The most amazing 3 night stay here. The staff were very attentive and friendly. The food and drinks were fantastic too! Rooms are spacious and have some great features! Would absolutely return for another incredible stay. Thank you W team.

Devlin

This is our second visit at W hotel and will not return for third time We stayed 3 nights. We were upgraded to a wow suite But not soundproofing Second time hearing something disappointing from a staff member of restaurante. Some Portuguse staff are doing racism with indiãno staff. Can’t mention the name but management must look what’s going on with staff, from house keeping and restaurante as well. Otherwise the 5 star hotel will goes down. We like the food at paper noon restaurante and the buffet breakfast The manager so rude of paper noon 5 star hotel but zero value for staff that we hear from W hotel staff

Ayaan M

WOW. this property! Firstly I was compelled to write a review right away just from my check in experience alone, I still haven’t even checked out yet, but my experience so far has been nothing short of amazing. I was greeted by Diogo and the front desk reception Mariana and Jayson who were from the minute I walked in just so warm welcoming, electric energy and made the check in process so smooth and seamless, they were like GENUINELY friendly that is so rare these days! also they thoroughly explained all the hotel facilities, and shared suggestions on all things algarve. The welcome drink was a nice refreshing touch to a hot summer day. Upon checking in, I got to my room and honestly all i can say is BEAUTIFUL. the cleanliness, the balcony, the views the nice little touch with the welcome card + pastel de nata were SOOO GOOD👌 This hotel has a huge facility, with a spa/gym (haven’t had a chance to use this yet) but the fountain show and wet deck bar is nice! The hotel is close to a small little beach, just a short walk away and it was nice to catch the sunset. I had dinner at Paper moon, that I definitely recommend to go check out during sunset. the ocean views are incredible. I recommend getting the Gnochetti it was really good! After dinner we walked by the Lounge and there was a DJ playing, the hotel was quite quiet for a thursday night but I can imagine when the summer rush picks up it would be good vibes. Overall such a good experience and I totally recommend as a MUST stay when visiting in Algarve. From the Hotel, to the views, and the hotel staff that make it worth while!

Tome Stanic

We have been busting the place with a small baby. It has been outside the season, however the staff have been very friendly and supportive. The accommodation is well equipped for daily life and close to the beach (3 min). It’s a beautiful place, care taken and invites for a revisit. Nice hotel nearby with great buffet for breakfast or dinner if once you are lazy to use your own kitchen.

Andrew Morgan

I visited friends who were staying in a villa long term. While very spacious, the space was wasted. Only two bedrooms, it could have accommodated at least one more. Huge open areas with no apparent use, but a smallish kitchen. Includes a washing machine and dishwasher, but with no hot water to either of them. This was particularly a problem with the washing machine. My friends told me the staff were very helpful and pleasant. The very nearby beach was beautiful, but in February I can only tell you that the walk along it was wonderful. Far too cold to swim. There are a surprising number of good places to eat nearby, but many were closed in the offseason.

Afonso Pinheiro

I would advise anyone with 5 star expectations to run from this place. Good: spacious, great pool, good location, parking I’m still here and I regret this choice a lot: staff in not educated at all; coffee machine works with company pods, and you need to pay 1€ per pod; walls needing to be painted; mattress is hard; living room tv not working; kitchen missed some key elements They forgot to clean the villas (something I find ridiculous)

Amit Saini

Issues: 1. No service to assist with luggage 2. Phone system in room didn’t work 2. Rooms were cold. Heaters for the living area didn’t work. We complained a few times before action was taken. 3. Kitchen fridge was not cleaned. Smell of fish gone bad when opening the door. To their credit, they fixed #3 and attempted to fix #2. Will update review if staff move us to another room at the main hotel. Not a fan of the villas here.

Robert Hankins

In the first 24 hours here I’m very disappointed. We booked this family vacation 5 months ago and have been so excited. Yet a week before arriving we were told there was a renovation meaning half the restaurants are closed, as well as the gym, spa and heated pool. We were told rooms had all been renovated already. Yet Upon arrival our villa has not been renovated recently. It has several instances of water damage and ants inside. And The cleaning crew put our children’s swimsuits in the bidet today! When we asked about the complimentary gym due to their construction we were told we had to pay extra. I paid a lot of money for this week holiday and am really disappointed that when half the amenities are closed and our place hasn’t been clean, the manager couldn’t even comp the gym fee. I thought it was supposed to be 5 star service?