gloria mezdic
Given that the hotel is aesthetically very beautiful and the prices are extremely high, everything is expected to be exceptionally professional as well. However, when we arrived in the room, it was full of ants that we simply couldn't get rid of, and although housekeeping came to "clean," the ants were still there. Despite several requests to have the towels in the bathroom changed, no one came or replaced them. The leftover food we had ordered to the room was not cleaned up until we left a note next to it asking for it to be taken away. For a hotel of this quality, this should not be happening!
werka bartosz
We were given a room on the -1 (room 2106) floor where the children’s bed smelled strongly of cat urine, and the odor was noticeable throughout the entire room. We reported it, and someone was supposed to come and refresh the room, but that person claimed there was no smell and did nothing about it. At 7 AM, we were woken up by a garbage truck right outside the window. The view was unfortunately terrible, but of course, if you want a better room, you have to pay extra—Ieven though the prices are already quite high. The outdoor heated pool looked cloudy and didn’t seem clean. The hotel itself looks decent at first glance, but it’s so big that you quickly notice a lot of flaws that need improvement. It’s easy to get lost—lots of elevators and rooms. The only real highlight was the restaurant where we had pizza—it was lovely, and they served really good coffee.
I would like to edit the review I previously posted, as it clearly brought positive results. The hotel staff responded very nicely, and we quickly received a new room — much larger and, most importantly, free of the unpleasant smell, which was crucial for us as we were traveling with small children.
I’m deducting one star due to the location — unfortunately, the street noise and the view from the window do not allow for a higher rating. That said, a big plus for the buses stopping right by the hotel, as well as the availability of restaurants, shops, and cafés nearby.
Thank you for the positive changes and the quick response ♥️
Chloe Locke
We thoroughly enjoyed our stay at this hotel - the view from the top is amazing, lots of pools to enjoy, staff are lovely and a really nice breakfast too that offers anything you can possibly think of! It also has several different restaurants - our favourite was definitely top deck and I highly recommend their stir fried duck noodles, never tasted something so good! Location is good next to local bus stops, lots of restaurants, some nice sights to see very close by but I will say it's up a very steep hill 🙈
Valter
The room was mediocre at best. Towel hangers and the toilet paper holder were loosely attached to the wall. Furthermore, the room didn't really feel clean. I got a towel with a blood stain on it... The AC controller didn't work either.
The staff were really friendly, can't complain.
Location wise, it's not great. It's next to a busy main street with a lot of noise. During our stay they held construction work at 6 am.
Wouldn't recommend.
Danilo Mitrovic
I’ve been to Malta a few times, and I can confidently say this is the best hotel I’ve stayed in so far. The rooms are spotlessly clean, the staff is incredibly friendly and always ready to help, and the food is absolutely delicious – every meal felt like a treat. The location is perfect, close to everything you might need, yet still peaceful and relaxing. Everything about my stay exceeded expectations. Highly recommended – I’ll definitely be coming back!