Malia

Keith Logan

10 day holiday staying here. Rooms clean and pleasant. Good bar and eating areas next to the 2 pools. Very well placed for the old town Main town about 10 minutes walk and beach we used about a 15 minute walk. Chris the owner has a contact for a car hire company at reasonable rates including all insurance. Overall a very good place for the price.

Roisin Woods

Authentic family owned hotel. We are a family of 4 and stayed at the hotel for 7 days. The rooms are basic but have everything you need. A priority for us was the rooms were clean, the hotel certainly didn’t disappoint - our rooms were spotless. We stayed half board and the food was delicious and healthy. The staff are excellent. All in all we had a great week and I would have no hesitation in recommending.

Sophie Belshaw

The best hotel I have ever stayed in. My best friend and I knew from our first day at Happy days that we would be back as soon as possible. The hotel is high quality, with beautiful rooms that have everything you need. However, what makes Happy days stand out is the people. The family who run it make you feel welcome from the moment you walk in and are always happy to help. The whole atmosphere is friendly and I’ve never had a more social holiday, with people of all ages chatting all day long. We loved it so much we even got a tattoo!! Lots of love, Sophie and Grace❤️

Clionagh McConville

My friends and I stayed in Happy Days for 7 nights. The staff were absolutely incredible, so friendly and made you feel just at home! Faye was very helpful when we needed anything. It’s in a nice quiet location, around 10 min walk to the strip. The food served here was also 10/10. Thanks to John & Thanos for providing the entertainment!!!

Nattie Winder

My trip to Malia, staying in the happy days hotel was amazing! The hotel was lovely, and the staff were amazing and so friendly! As my first solo trip I felt very safe and enjoyed every minute! I would definitely stay again!x

Raphael

Lovely Place! We were here as a couple on a 7-night holiday. The apartments are spacious and clean. Fresh towels and sheets twice a week. The staff is really nice and waited for us even though we arrived well past midnight due to a flight delay. The pool is mixed salt and fresh water. Not big but there is a deep end and it is clean. We were surprised how quiet it is here at night given that Malia is quite the party place. Thank you Maliatim staff for a really nice vacation.

JJ Thompson

Michalis and Kris were wonderful hosts. The breakfast was a great start to the day. The location of the hotel is off the strip in a quite neighborhood, though just a few minutes from shopping, numerous bars and dining establishments. I would also recommend trying out the hotels dinner options as they are all prepared fresh, and by a local cook. Well done

Manos Lidakis

Very nice and quiet place located in the beautiful old town of Malia close to airport and the crowdy Herakleion city People and service are excellent!

Minunea Lumii

Located on the street that clogs up, between some semi-demolished buildings, haunted by cats and with an unbearable smell, the location appears as a beautiful oasis, but totally unmarked. even the neighbors with other hotels in the surroundings do not know how to guide you The man at the reception of the hotel rated as having 3 stars does not overflow with kindness. The lady (grandmother) is kinder because even though she doesn't know a word in English, she at least smiles. The kitchen, if you want to prepare food, is very poorly equipped. 3 glasses/ 3 coffee cups/ a huge colander and 4 plates. No bowl/bowl to even make cereal with milk or a salad. And as cooking utensils, a pot and a pan, both without a lid. I liked the linen and towels which were immaculate white and made of cotton. The pool in which the water is changed often. There is no private parking. I found the car scratched on a wing one morning, luckily I had full insurance. There are no mosquito nets on any window and air conditioning is available for a fee of 9 euros per day. With a minimum of investment in some insect nets and kitchen equipment, it could become an option to be considered, but that's how I would recover... No one was paying attention to the loudest children at the pool, not to scream at least during swimming hours. (14-17). I noticed the scratched mint on the wing...parking is on a narrow street.

Espoir Rl

Quiet location, behind the Malia church, in a very quiet street. Close to shops, restaurants, the main street of Malia where you can find a SPAR for doing some shopping. The rooms are spacious, large terrace but the view of the electrical poles is not great. The only problem too, in the bathroom, too many little midges which bit me

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

R. Dallie

For buffet style the food was very good. Minimal three meat and on fish choice every day. The tables outside though are not up to par, quite wobbly. Friendly staff and great pool facilities. Looking for nothing fancy but rather very good, this is the place.

Joanna Landais

Fairly poor experience for all inclusive holiday for family of four. £2,500 per week with not great food, luckily children run on pasta most days. Room was spacious with large private pool which made our holiday. Not very clean, no toiletries, not even a bottle of water in the room, slides are open to the public what is very well concealed by the advertising. Ton of bee nests absolutely everywhere. No kids club or entertainment available. Last two nights without warm water to shower. Will not be coming back.

Nina Gareis

This is gonna be a sophisticated review. At our arrivel we had to find out that there were no electricity plugs next to the beds and the bathtub did not contain of a showercurtain, so that the bathroom would be flooded at all times. The A/C was charged an extra 9€ a day!! Tho the service staff was very kind. Altogether the buffet was good, but hot beverages (Cappuccino etc) can only be consumed at breakfast. Drinks would only be served until 11pm. Do not, i repeat, do not eat the chicken nuggets. (Below you will find a reference picture of our expierence with those) they definetely do not contain any chicken! The chocolate icecream i really recommend tho. Vegetarian/vegan options were represented very poorly. The free zumba lessons were especially fun and the pools are great too, the waterslides are super fun. The sunbeds at the beach have to be paid an extra 10€ a day.

Katarina Husakova

Me, my husband and our 2 kids had spent in Meropi 10 days and came back home 2 days ago. We were accomodated in older room, but it was sufficient and clean. A/C was charged separately, but we knew about it before and this information was also given by check-in... I know more families with small kids, which prefer to be without A/C, so I find it as a policy of hotel to give guests posibility to decide, if they want to use it and pay for it... And why not... Food was fine, plenty of choices and tasty...(chicken, pork, fish, lamb, seafood, pasta, burger, salads, vegetable, fruit, desserts, ice cream...) The only thing to improve was post-mix with soft drinks. Water and Coke was fine, but lemonades tasted really strange... Special credit to staff: We came at midnight and we found 8 sandwiches and 4 bottles of water in our fridge. During our stay there was electricity blackout in Malia, which caused problems with A/C in our room. Staff was helpful and gave us possibility to change our room. Animators in kids club were really very friendly too, our kids loved them. So was the staff in restaurant, especially nice young guy, who helped us to look for our lost badminton shuttlecock.... He made our day! :) We were satisfied and will come again next year.

Simon Eden

Great all inclusive family hotel away from the noisy main strip nestled next to some fields. But a short walk to the beach and the old town for some shopping. 2 fantastic pools , always sunbeds and parasols very clean everywhere. Great food and drink different stuff for the fussy and adventurous. You can eat all day if you want as food is always available. Unlimited quality ice cream for the little ones. Restaurant staff constantly cleaning your plates and tables and bar staff very quick and all are very friendly. Great Greek nights and managers love to get involved. Rooms were spotless and cleaned daily with air con in the bedroom and lounge. Will definitely use it as a base if visiting Crete again. We could not fault this place. Everything you need when on holiday to relax

Zoe Graham (Zoe Wernikowski)

Have just spent 9 days at the Solimar Ruby with a couple of friends and would happily recommend it to anyone visiting Malia! We were a little put off initially by some of the poorer reviews however the good ones far outweighed the bad and for very good reason. The hotel was immaculate, housekeeping were in everyday to clean the room and provided fresh bottled water. All the staff were very friendly and helpful, in particular the bar staff at the pool bar were excellent! There was a few days where it was a little on the noisy side with people heading out to the strip but it certainly wasn't enough to disturb us and to be fair was kind of expected staying in a hotel so close to the strip - it's about a 15 minute walk. There are 2 pools at the hotel but just to be aware that one of the pools is reserved for the upgraded/premium rooms, if you can I'd recommend the upgrade! We definitely felt it worth it, the second pool just has a more chilled out vibe. We had a really late and very delayed flight in and arrived to the hotel to find 3 plates if sandwiches and cakes made up in the mini fridge as well as bottled water, such a great touch especially after travelling for so long and thinking we were stuck till breakfast. Really handy location for going out on the strip and only a 15 minute walk to the beach.

User CA

I do not recommend this hotel! The doors must be slammed shut! It's a huge noise! Internet costs 12 euros per room. The TV has 6 TV channels that work very badly! Water must be bought from the store and it's all inclusive! It's 2 stars, not 4! The beach is a 20-25 min walk away, it's not close and it's expensive, etc. In such heat you need a taxi! Better is a hotel close to the beach and with a private beach! There are no mosquito nets! They are everywhere and in the room.

Cheryl Jackson

Absolutely loved this place. On arrival, we found out we were the 1st guests this year, so basically we had the full hotel and staff for 4 people. The hotel still provided full all-inclusive, and it was amazing. The staff here are so welcoming and friendly they all went that extra mile to make sure you were happy. I couldn't recommend this hotel enough and we are definitely looking forward to coming back

Anthony Durkin

The two star review is mainly due to this hotel being advertised as 4*. It’s nowhere near the standard of a 4* hotel. It’s clean but that’s as good as it gets. I am not a fussy eater, but the choices are really bad. 3-4 evenings in a 7 day holiday there was literally nothing that I wanted. The food was always luke warm, never hot even if you arrived for food as the restaurant opened. My girlfriend tripped up a step from the restaurant and had a nasty cut to her foot which required stitches the following morning, when I asked the staff on reception for a first aid kit I was given some cotton wool and some betadine, they were also quite unhelpful. This place should be nothing more than a B&B unless you’re happy eating tasteless food that isn’t even hot. My tip would be to book somewhere else and just go Bed and Breakfast because the restaurants in the old town are far better than eating at the hotel.

ROY CAKE

Just got back from spending two weeks all inclusive at this Hotel. We had a fantastic time. All the staff and management made us feel very welcome and the service was brilliant. The two pools and Hotel grounds were kept immaculate, cleaned every day. We stayed in a superior bungalow which was fab. Meal times were great with a good choice on offer every day and a pool bar open early till late!. A special mention to Nasos and Ioanna, they were brilliant. Location is great to, just a short walk to the beach. Highly recommended.

Sofija Aksjutina

The best hotel we ever stayed at, all staff is very friendly. Wanted to say a big thank you to the team working in a Kids Club Nikoleta and Kostas, we came with a child and she wanted to stay in a kids club all holiday because the team and the entertainment was excellent, well done guys we miss you already. Everybody in the hotel welcomed us and made us feel like home. Super helpful people and very friendly. Very clean rooms and the bed was magical. Super comfortable. The food was amazing. I could eat in a restaurant all day if I had a chance. Big well done to all the chefs!!

שמיר בראל

I would like to express my huge gratitude to the hotel. We arrived with my whole family including the children from Israel. There are no words that can describe our wonderful feeling from staying here. The food is wonderful, the rooms are excellent and clean every day. The facilities are of a very high standard. Definitely a special hotel. And most importantly, the hotel staff is so kind and helpful like no other. Our big thanks to a very special person like none other than Mr. Manolis who welcomed us - thanks to people like him the feeling can be filled with a smile... As someone who stays in hotels all over the world, I highly recommend staying at this hotel. And I'm sure I'll come back to it again. Thank you for everything!!!

Mariusz Hoszko

I'd like to share my thoughts on our recent stay at Kyknos Hotel, outlining both the good and not-so-good aspects of our experience. Starting with the positive, I must commend the hotel staff for their dedicated and friendly service. They truly made an effort to ensure our comfort. The hotel's location was also convenient, making it easy for us to explore the area. T However, I have to address the disappointments we encountered during our stay. We had booked a standard bungalow for two adults and two children, expecting a comfortable stay. Unfortunately, our initial room fell short of expectations. It was situated beneath the noisy bar, which led to sleep disturbances due to the loud music and chair movement. The room's lighting and ventilation were inadequate, creating an uncomfortable atmosphere. The room's condition was concerning, especially considering the hotel's four-star rating. Stains on the mattresses and loose electrical outlets raised hygiene and safety concerns. The worn-out door frames, cracked cupboard doors, and lack of cleanliness were disappointing. Our request for a room change was met with delays, and the manager's unhelpful attitude didn't improve matters. The behavior of the general manager was completely unacceptable, and we have never encountered such an arrogant individual before. Witnessing him berate staff and show disregard for guest concerns was unprofessional. Also he invited his friends for heavy drinking session that disturb other guests!!! Additionally, the subsequent room we were given, while better, still fell short of four-star standards. Mold in the bathroom, an uncomfortable folding bed, stained bed linens, and the presence of insects were concerning. It was evident that the hotel management prioritized certain guests over others, which negatively impacted our experience. This unfair treatment cast a shadow over what should have been a pleasant family vacation. In summary, while the staff's efforts and the hotel's location were positive, the room quality, the manager's attitude, and overall experience were disappointing. I hope sharing this feedback encourages the hotel to address these issues and provide a better experience for all guests.

Ayus Sam

Great experience in the hotel. Our stay was amazing. Our kids loved the kids club run by Nikoleta and Kostas. Our son refused every other activity and was always looking forward to this amazing charming carers. Nasos, the headwaiter is full of energy and deserves a medal. To all the team members, Stella, Alexandra, Louly, Ioanna, Dimmitri etc and apologies to the names I can’t remember at the moment. You guys rock. I hope to see Kostas and Nicoleta when next we visit the hotel. Thank you all for the hospitality.

Luca Ferrante

Great option for holidays. The staff is super professional and nice and the resort is clean and very comfortable. The food is delicious and the chef extremely nice and professional. The location is wonderful, if you want to have a quiet holidays with a lot of daily and some nights spectacular show, it’s your place! The resort is literally on the beach. Plan to go again next here. Totally advice everyone to enjoy quality holidays at Malia Bay

Michelle Andrew

Far enough away from the bright lights of Malia we spent 5 nights at this hotel and loved our stay. The hotel was spotlessly clean as were the grounds - we couldn’t fault it. We arrived very late and was treated to a baguette in the fridge in the room and a welcome drink which was greatly appreciated! Bedrooms are fairly basic but have everything you need - after all you only sleep there and the rooms were made up everyday and fresh towels provided. The breakfast buffet was plentiful and lots of choices, as was lunch - lots of fresh fruit and salads and various meats/vegetarian options. The hotel is on the beach, it’s a tad rocky but if you walk up to Potamas beach that is perfect for swimming and not too busy. We visited Malia once, approximately 30 minutes walk and we are so glad we were in the quiet area.

Maria Sopasi

The hotel was clean. The staff was very friendly and happy to serve us. Room was modern and very close to the pools and the beach! There was always warm water to shower. Wifi signal was very strong. This is rare to find at hotels. Very good location close to Malia Center and super markets etc. I recommend it and definitely I will visit you again!

Olga Germanova

I could recommend to visit this hotel. Good location, service, food. Clean rooms and helpful staff. Nice beach but there are some stones in the sea. Pleasant atmosphere. You can enjoy your vacation here. Except one situation when drunk tourists tried to make scandal in bar. The bar manager was too patient and polite, he didn't react to their awful behaviour and tried to calm them down, even when they allowed themselves to use too bad expressions according to him. So dear tourists, look at yourselves before writing negative comments.

Tess Cordey

I recently stayed at the beautiful hotel in Malia and I have to say, it was an amazing experience. The hotel is situated in a great location, with stunning views of the sea and easy access to the beach. The rooms were spacious and clean, with comfortable beds and all the amenities we needed for our stay. The staff were incredibly friendly and welcoming, always ready to help with any questions or concerns we had. They went above and beyond to make our stay enjoyable, offering great recommendations for things to do in the area and making sure we had everything we needed. The hotel facilities were fantastic as well, with a beautiful pool area and a great restaurant serving delicious food. We especially enjoyed the breakfast buffet, which had a wide variety of options to choose from. Overall, I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay in Malia. The combination of beautiful scenery, comfortable accommodations, and friendly staff made our vacation truly unforgettable. We can't wait to come back and stay at this wonderful hotel again!

Mick Dulku

The hotel is in a great location and has great rooms and facilities for the guests. Everywhere is exceptionally clean and well attended. All of the above make this an excellent hotel to visit and stay but the one overriding factor that makes this hotel.....special!! Is the superb customer service that is provided by all of the extremely hard working and committed team of staff members in every area & department. The quality and variety of both the food and drinks served was excellent. We have already recommended this excellent hotel to many friends and have no hesitation in returning for another totally chilled, relaxed and thoroughly enjoyable holiday. Many thanks to all the team members at I-Resort Stalis

Matthew

People come on holidays and expect all-inclusive and stay only in hotels. This hotel may look less attractive than big resorts with tennis courts, but has other positives. The bus stop is five minutes away if you don’t feel like driving, hope in pay cash and go Agios Nicolas or Ierapetra or Sitia and stay over. Why to complain about lack of sunbeds? Have a walk on the beach and stay at a bar pay the ten euro or use your beautiful towel and swim in the beach anyway u will be back to hotel for lunch … 10 euro pd. Walk further towards Hersonissos and you can dip dive or pay for the nearby aqua park. If you go left from the hotel, walk down the road for an ice cream or pizza, rent a scooter or car or buy out a trip for Santorini or Bali. This hotel is perfect for couples, for explorers and sunbathers, if you have plenty of children a resort all-inclusive is better but if you have one or two kids older than it’s a great spot. Or an infant. Go karts nearby , MC Donald's disco night-life in Malia, Greek taverns etc etc :-) if you take the bus there is archeological site after Malia and nice beach and restaurant. Buses prices vary from a couple of euros to 10 or 20 depending on where you go, use the airline site for a discount if there is flight and go exploring. Stables nearby parachuting scuba.. Happy holidays . Interior is modern wheelchair friendly and a great view with sun shifting from 10.30 until sunset. Besides, Stalis is quite romantic, so couples would like it. Leave the less able in the premises.. :-)

Maryam Chowdhury

What started as a lovely holiday turned into being sexually harassed by the barman, with the hotel bar manager doing NOTHING about it and blaming me after we had left via email. We would advise women to think cautiously before booking a stay at this hotel. We stayed at i resort for 6 nights, overall a pleasant experience, attentive staff and really great all inclusive option. The hotel room on the west side (newly renovated) was lovely. I don’t think they’ve thought appropriately about the storage of the room however, as there was barely anywhere to store/hang our belongings. In the bathroom, there is no where to put toiletries. Overall, the stay was great. However the situation with the barman really tainted our experience. It would take me a while to write out the full story. But in short, the bar man called me a ‘dirty girl’ twice when I ordered a drink (the only time I ordered a drink with him without my partner there). He made several other sexual comments during that interaction, all of which I ignored. We complained straight away, and the staff seemed to take it really seriously which we were very impressed by. I was obviously shaken up and upset, so myself and my partner were relieved. Only to find that when we left the hotel and asked for an update on action taken against the barman, I was completely blamed for this and they said I had made the barman uncomfortable (I barely spoke during this interaction with him) and that it was merely a ‘language barrier’. Anyone can tell you that calling a young woman a ‘dirty girl’ has sexual connotations. He told me this in response to a drink I had ordered. So in short, if you’re looking for a great all inclusive but might be sexually harassed by the staff and blamed for it - definitely book here!

Jim

I had an absolutely fantastic vacation at I resort hotel! The staff were exceptional in making my stay great. The highlight was the breathtaking view from the pool area. It was truly amazing. Having a private beach right outside the hotel was amazing, you finish your breakfast and you are at the beach. 2 nice bars near the pool and the beach. To top it off, I was pleasantly surprised when I was upgraded to a better room for free, thank you! The hotel's location was nice, with a great street for walking at the evening ,with souvenir shops and more. Thank you for a great holiday.

Mateusz Kachko

“The icing on the cake” - our stay was one of the most incredible during our trip! We have spent 6 days there and I totally can say that this was the most beautiful hotel I have been yet. Thanks to the beautiful view from our room, it seems we were flying above the sea. The swimming pool is amazing connected in one line with the sea. The restaurant was full of different type of food and it was delicious. The staff was always kind and professional! Every day few activities beginning from aqua gym ending on beer pong… every night different topic of “party”… I would like to send many thanks for all the team. My stay was a pleasure. Thank you!

Valentin Dubach

We stayed dozen times at Ikaros for 15 years. We got married there. It has always been perfect. One of the most welcoming hotel we knew. Really. Adults only : worst error ever. Ikaros has started loosing its soul the day it has been bought by S Resorts group a few years ago. Everything began to be expensive and less local. Big shame for the best hotel it used to be ! Last years decisions are really poor management, and please don’t answer to this comment telling me you have other hotels for children. So sad 😩 and I hope it reverse someday.

Jack Peters

After spending 6 nights in another 5-star hotel in the area and getting transferred to Ikaros Beach Resort for our final night the difference is astronomical. This is what 5-stars is and should always be. It's a shame that we only got a chance to be here for a single night, not enough time to experience everything that Ikaros had to offer, however this is definitely going to be my pick in future.

Rob P.

Great Greece. Beautiful Crete. Nice hotel. Fantastic seaside. Excellent food. Highly recommended. Robertas V.P. CEO, BANQUEINVEST*com

Jan Breznar

The hotel is very clean, modern yet charming. It has a “small old rural village” feel, so you can just stroll around in the evening. Very romantic and atmospheric and calming. The service was okay overall, some staff was very kind (especially housekeeping, the PR staff that greets you in the restaurant, spa), some staff not so much (only certain individuals in the restaurant). I would recommend the hotel, but with just a few small touches, the experience could be even more elevated.

Kristina

We stayed at your hotel from 3 to 14 of June, we really enjoyed our stay a lot, everything was perfect, very nice and caring employees. A big + to the SPA, fantastic treatments ! But I was disappointed when I asked if next time we could book a specific bungalow, as we saw one that we liked a lot, the answer was no, We can only book categories not a specific bungalow. I found it quit bad in a 5 star luxury hotel as yours, not to be able to book the bungalow we want! I think in that case we will not come back again, it’s really a pity !

Emelie Lundberg

My husband and I hoped for a sunny and comfortable vacation at a pleasant get-away, and that is exactly what we got. Room: The room was lovely, meticulously cleaned every day, and offered a lovely view of the cretan mountains above the city. Service: The staff is amazing. The service, their effort to make our stay comfortable, and their kindness certainly played a huge part in making this vacation perfect. The regular entertainment the hotel provided filled the evenings with pleasant music. We always felt that everyone went the extra mile for their guests. Location: The location by the beach and the closeness to the main streets of Malia let us enjoy both the ocean and the city. Despite the busy beachfront, the hotel and surrounding areas never felt crowded, and there was opportunities both to socialize and enjoy solitude. Summary: We strongly recommend High Beach White and High Beach Resort for anyone wanting to enjoy Crete with great hospitality and comfort. Whether you travel solo, with family, or as a couple, this hotel strives to make every guests stay a good one.

Tereza Melicharkova

High Beach White for adults only is absolutely amazing place. Malia as a city is not really nice. However, the hotel on its own takes you away from the busy streets. Therefore, you do not care what is behind the hotel if you do not go there. The room was beautiful, always clean, with stunning view of the sea. The private pool was amazing as nobody else than those who lived in the High Beach White villas could use it. At the beach we had deckchairs and parasol reserved for the whole vacation, therefore, we never worried if we could lay down by the sea. Marianna and Giorgos at the Sunset bar made our evening always so much more enjoyable. Mario at the beach and pool was just our guy! The absolute best as he always made sure we had a drink in our hand. Emanuel at the Elia Restaurant also always took a great care of us. All the stuff and managers are friendly and helpful whenever you need something. We will definitely come back here! Thank you guys!

verena diehl

Malia as such is not a nice place to stay.. One place right next to the other, cheap restaurants and bars and probably heaven if you are looking for lots if people and party. We didn't do good research here obviously but the pictures of the hotel and its description where also misleading: the place is new maybe but it is tiny and surrounded by lots of other facilities like a pleasure beach bar and the sister properties of the same owner. That means you do breakfast with the bigger place and it's awful. Fake juice, no one wore a mask or cared about distance.. Also the food in the evening was very very low quality wise. Sorry it def not worth the money and it's cheating the customer. We left after 1 night. What was amazing was the hospitality sense if the staff we met. The lady from front office was understanding and helpful in all means and tried a lot to make us happy. Also the restaurant chef was super nice and a real host. These two in any other place would be a delight.

Corne de Wit

The stay was more than perfect! The facilities were even better then on the pictures of the web-site and the hospitality of the personnel was very kind and always with a smile 😊 !!!

Erik Linder

Definitely one of the very best hotels in Crete. Very friendly staff and nice clean rooms. The beach is fantastic. Restaurants serve good food and you will love to spend the evening in Seaside bar.

Matt S

Shame about the gym :( The gym opens later than most gyms so you can't go before work. They also stop classes during the summer. I want to exercise every week, not just in the winter! Open early, add classes with instructor.

Copper Oak Carpentry LTD

Excellent view from the hotel especially for breakfast. Staff are super friendly and helpful, we had breakfast included and the selection was excellent. Everything was super clean and the staff couldn’t be more helpful with our requests. Would definitely recommend and come again!

Discovery Dock East

Always good but now even better. This was our fourth time back at the resort and we were glad to see that it's survived the pandemic with many of the existing staff, but they're making improvements! We had villa 408 which now has 40Mb wifi and very comfortable memory foam memory toppers. Of course, the food is still excellent - it's really nicely done authentic Greek food with superb service. If they don't have what you want, just ask and it will be there the next night. Very vegetarian friendly but you need to ask for the veggie moussaka which is excellent (I hope it's made it to the menu now). Breakfast is a great buffet with everything that you need - loads of variety. Grounds are still lovely. Receptionists are even better and more knowledgeable than ever!

Mark Schäfer

The Royal Heights Resort impresses with its spectacular view over Malia. The room seemed in good condition, though it was obvious that renovations are needed sooner than later. Staff was always attentive and very friendly, they were trying their best everyday.

Renee Dennis

We stayed for only one night, but service was gracious; one of the employees even invited us to her cousin's wedding reception being held at the resort, but we didn't attend. We had to cat h an early flight and we were not about to have breakfast, so another employee had sandwiches placed in our fridge after we got back from a night out in Malia.

Janka M.

We loved our stay at the hotel. The room was nice and we had everything we needed. The food was delicious and there was something new to taste every day. The staff was friendly and helpful and we would really like to come again.

Petra Hoffmannová

We were staying at the hotel last week of August with my husband,2 little kids and parents.Both families we had a nice pool view rooms. They looked quite newly renovated. Romms were clean every day. Not only rooms were nice and clean but also all hallways, bars and lobby. Gardeners were taking care of grass and trees every morning and everything looked nice. We also appreciate very good meals and wine. Water in pools was clean and warm. Sea is wonderful and at the end of August it was also nicely warm. What I (as a parent) consider as one of the biggest advantage of the hotel is that disco and other activities are situated side the hotel so there is any loud music which could disturb the sleep of kids. The hotel definitely deservs 4stars and we would go there again!

Luca Ecari

We were in the new ‘bungalow’ side of the complex: really nice and in good standing. The park in the property is amazing and very well tended to. Services are not top notch (especially in terms of friendliness) though if everything works you will probably only meet the waiters at the restaurant. Location is nice, at walking distance from Malia, with a catch regarding the sea: there is a private beach, that is unfortunately very often plagued by myriads of algae due to winds, currents and conformation of the shore which is almost completely covered by rocks. Water is nice when winds and current die down, but it’s usually better a 100 m further from there, with less currents, algae and rocks.

Jeffrey Franken

This is such a great place Everybody is working realy hard to let everyone enjoy their holidays. Friendly staff at the reception. Next to the reception are Neil and Phil who are very helpfull and are their for all of your questions. The animation team is the best, they are around and working hard for everyone, the evening shows are great!!! Neil is still dancing like hé is 25 wich hé obviously isnt ;) one of the highlights is dinner for one with Jeffrey and Neil The bar staff are so friendly. The food is top!!!!

Meo Voronovych

The hotel was good, the room was nice, had everything we needed (safe, hair dryer, nice view), food was very good, drinks - not so much, for all inclusive beer was ok, wine felt watered down and all the soft drinks felt like they were made of syrup. Keep in mind that you would need to buy water for the room, but there were stores outside and a nice supermarket within 20 min walk distance so we didn't mind. The town outside has clubs, restaurants and car rentals, but not much in terms of sightseeing. The beach was nice however there were a few stones in the water so swimming shoes came in handy. The staff was very nice and friendly. Overall we had a great time.