Jennifer Lizbeth
Excellent service and clean environment. It is a adults only resort with open bars throughout the resort. They have dining options as well as different themes each day. The staff is very friendly and happy to help guests. They also provide excursion information if you would like to try them. We will definitely be returning in the future.
Kristina Thiessen
Writing this review for my parents bc they don’t know how to use technology. They loved their trip! This is their 2nd year at this resort and will continue to come again and again. What a perfect getaway!
Alexander at the front desk lobby was so amazing and helpful! Nelson at the bar was phenomenal.
Mileny and the animation crew was so great to watch.
My mom has some health issues and my dad said that they were treated exceptionally every year they went. The restaurants and a la carts were top notch. An amazing vacation for them!
Gustaf Douglas Hegelund
We stayed at Punta Cana Princess Adults Only from February 12–16, and unfortunately it was a very disappointing experience from start to finish.
When we arrived, the check-in process took over 30 minutes before we were even able to reach the desk. After finally checking in, we entered a room that was clearly not cleaned at all. There was hair throughout the entrance and wardrobes, hair in the bed, wine stains on the sheets, makeup stains on the bedding, and toothpaste splatter on the mirror. The room was simply unhygienic.
We reported this immediately to the front desk and asked for another room, but were told no other rooms were available and that no housekeeping staff were on duty. That meant we had no choice but to sleep in a dirty room, which was extremely unpleasant.
The following morning I again went to the reception to request cleaning. We were told to go to breakfast and the room would be cleaned while we were away. When we returned, the room had still not been cleaned, and it required another complaint before anything happened. Considering our stay was short, a large part of our time was spent dealing with this issue.
We also had repeated problems with the key cards not working, which meant multiple trips back to reception just to get into our room.
Another major disappointment happened when I tried to arrange breakfast in bed for my wife’s birthday (February 14). I went to the reception the day before and very clearly arranged for breakfast to be delivered to the room at 7:30 AM.
The next morning no one arrived at 7:30. By 7:45 I had to walk back to reception myself to ask where it was, after which the staff suddenly started organizing it. By the time it finally arrived, the surprise and the moment were completely ruined.
To make matters worse, this trip was meant to be part of our honeymoon, as we had gotten married earlier this year. Instead of being a memorable experience, it turned into a very frustrating stay.
The food was mediocre and the staff generally unhelpful, and by the time we left we were honestly just relieved to leave the hotel.
Overall, this was one of the worst hotel experiences we’ve had, and unfortunately we cannot recommend this property.
Lisa McAllen
I just spent a week at Punta Cana Princess with my work family. We had a fantastic time! The rooms were clean, the beach was beautiful and the option of eating at the sister resort provided a variety of food options for everyone. I especially enjoyed the animation team! Erica and Mileny worked exceptionally hard to create a fun environment for all vacationers!
Megan Weston
I stayed here with a friend for five nights, and the experience was “almost good” but disappointing.
The food was fine but very bland and repetitive. Pro tip: find the coffee espresso machines early and walk down the beach to the sister resort because their buffet has more selection. 3/10 for food.
The pool and beach chair situation is frustrating. Guests wake up around 6am to reserve chairs for the entire day, so if you don’t go early, you’re out of luck. There simply aren’t enough chairs, which defeats the purpose of a resort. On top of that, towels were often unavailable, we waited up to an hour for clean ones, which shouldn’t be an issue at all.
On the beach, you’re constantly approached by vendors (including some affiliated with the resort), which gets tiring when you’re just trying to relax.
The alcohol packages are interesting. With the basic package, you’re served well-grade alcohol. Upgrading helps, but even after several drinks, it was surprisingly hard to feel much of anything.
Overall, the resort is decent for the price point but if your budget allows, I’d recommend paying more for a better experience.