Tameishae Williams

This was my first time traveling to Punta Cana. I took a birthday trip from 7/12-7/15. The resort Is marketed as a five star, but that couldn’t be furthest from the truth. I will say the staff was amazing. Miguel at guest services was awesome and Anna at the front desk was also helpful. There was one bartender who is stationed in the lobby, he kept making inappropriate sexual jokes toward my friend and I. He even came around the bar and started to massage us without our consent. I was very uncomfortable. The room was horrible. There was NO AIR! Even after complaining to the front desk. The sheets had blood on them, the room wasn’t cleaned. The shower had mold in it. It was a poorly ventilated room with no car and concern for it. The phone didn’t work. The resort property was clean. But the food wasn’t that great. We tried to eat at the seafood restaurant on Sunday night. We got there around 8pm and they refused to sit us, lying saying they were about to close when they didn’t close till 10pm. The spa was amazing! I highly recommend it. Overall I’ll give it 2.5 stars. The resort is also pretty far from everything.

Carole Theriault

I arrived at the resort 2 days ago alone. I recommend this place for everyone. I have here for 2 days and I can’t say enough good things about the entertainment crew! They went above and beyond to engage all guests of different ages. Always professional, fun, and full of fun with a variety of activities for everyone. They made my trip so much more enjoyable—thank you for all the fun memories!

Shaphin Poirier

Rooms were big enough but air conditioning needs to be updated. Room did not get under 76 degrees 😢Food was not great. Was surprised because of the reviews I've read. Best place was La Petite Fondue.Been to a few resorts in the DR and this was the most disappointing one. Will not be returning

Nykema Alexander

Mileny and the entertainment crew was awesome. Felix is the best bartender in the resort. When we had room issues Miguel handled them with no questions asked. Alexander helped us book the best tour with Jerry!! Wait staff at the buffet took care of out every need.

Monica Perez

2 stars because we've met some super friendly staff. But perhaps too old of a building? The AC isn't working in our room and only blows out warm air (won't go below 28°C) The jets in the jacuzzi aren't working either and the room smells of mold masked by clorox. We were looking to cool off and relax for our last 2 days in the country to celebrate an early anniversary and I guess this is not the place for that 😢 We asked for a new room with a working AC but were told it's apparently an issue happening throughout the complex and that there were NO rooms available. So we're spending our night in the lobby just to "cool" off. 😔 UPDATE: Long story short, we were moved to a different room with a "working" AC (it won't cool below 24°C) but 24 is better than 28 🤷🏻‍♀️ The staff member who showed us to our new room was clearly upset and took off practically running with our bags and told us to follow him. We didn't mean to complain or be a source of annoyance, just wanted to enjoy our 2-day mini anniversary trip in a little bit of comfort.

Nessa

I was in contact with the property prior to the travel date due to some negative reviews. I have to say we were impressed. The room we stayed in was large and nicely decorated for our anniversary. Aside from the sewage odor in the area of the Platnum member, the resort is absolutely beautiful. The staff were very warm and welcoming. Our first all inclusive, it was very pleasant and worth the trip. We stayed away from the salad bar, drank bottled water, beer and wine only. The food were delicious. The pool and beach were close together and that is just wonderful. A shout out to one of the managers, Manny thanks for helping us arranging our transportation to the airport when we had no cell service. And yes Greisy, one of the staff at the buffet...was very attentive, loving and fun! We would definitely return.

Dolores Diosdado

This place is majestic. The greenery is amazing, the beach access and the rooms are spacious. However, the service has been disappointing. A vast majority of the food service employees seemed bothered by our presence. Simple requests like more bread, water or silverware would make employees unhappy. Room service was also hit or miss. Overall, I would not stay here again. Yes, I sent an email and discussed my concerns with the concierge. These are my personal observations.

Jen Hazard

Schneider has been amazing! He helped us get the most out of every day! For my birthday, he sang, had my room decorated and made sure dinner reservations were set! The hotel staff and bartenders are all so friendly! As a travel agent, I can’t wait to share my experience with others and recommend the resort!

Taelor Harmon

This resort was beautiful however the service was absolutely terrible. 1. We constantly had to call the front desk for towels and blankets. Our room only had a thin sheet and it took them 3 days to provide a blanket. We had to call a million times just to get towels. However our friends next door only received new towels once during 2. The restaurants are only available for dinner reservations so your lunch and breakfast options are extremely limited. And of course it’s extremely hard to get reservations 3. The sushi at the Japanese restaurant was terrible. My friend got food poisoning and spent an entire 24 hours recovering. We only ate a couple of pieces of sushi before we quickly realized that it tasted very odd 4. During the day of checkout we requested help with our luggage 3 times and they never came to pick up. Whenever we called they would say “coming right now” but they never showed up. We had to tote our luggage to the front ourselves or risk missing our shuttle to the airport. When we checked out, I mentioned this issue to front desk staff and their response was “oh” 5. They need some sort of lawn service because the chiggers are extremely bad. You can’t step outside without getting bit. 6. The lines would disconnect or the front desk staff would hang up whenever you called them. Overall…I wouldn’t recommend this resort. It has so much potential but the customer service sucks.

Ellie Wilsdon

The service in this hotel is appalling, majority of the men are creepy towards women. I’d say 2/3 times a day both me and my sister experienced a male member of staff being inappropriate towards us, licking lips, whistling, starring etc.. We found that the resturant staff would get rude at dinner if you didn’t want to buy a bottle of wine In the buffets tables are never laid, takes forever to get a drink and there is birds flying around everywhere walking all over the tables and eating the food. Our room was so out dated, had mould in the bathroom, mosquitos everywhere and the smell of the drains from the taps was sickening 🤢 The air con smelt of wee when it was turnt on and gave myself and my partner a horrendous cold where it obviously needs cleaning. 3 of our party got food poisoning from the fish restaurant as the fish was raw, we questioned the waiter on this and he said it was fine to eat and insisted that that was what red snapper looked like. This cost us 4 days of our holiday and are still being treated for bad stomachs now we are home. The pool is awful and filthy, they go around with a net that has holes in it - meaning it stays filthy. Hair, eyelashes etc were floating around in it for days. As well as the water going stagnant in the parts that went off from the main pool. The only good part about this hotel is the wasabi restaurant! The staff in there were amazing and the food was excellent. The poor guinepigs too.. look at their water! There is definitely better hotels in the Dominican, we have been before and we’re due to stay in that hotel again but had to move due to building works and it’s a shame that we were put in the grand Bavaro princess.

диана мотрий

I recently stayed at this hotel and had an amazing experience from start to finish. The staff were incredibly welcoming and helpful, always ready to assist with a smile. The room was spotless, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. Breakfast was delicious and offered a wide variety of options, both hot and cold. I especially appreciated the attention to detail and the overall atmosphere, which made me feel right at home. I would definitely stay here again and recommend this hotel to anyone looking for quality service and comfort. Thank you for a wonderful stay! antaiteamen hot chocolate

Maria D'Arco

My experience here was amazing! The hotel was beautiful, the pools were so fun and the beach was amazing! The entertainment Hot Chocolate was absolutely wonderful! By far the greatest part of this trip was Javier our Butler. He is so kind, funny and has always been so helpful.

Nia E

My boyfriend and I had the most amazing time at Majestic Colonial! Our stay started off by being greeted by our butler, Israel. He was super friendly, attentive, and showed us around the property before bringing us to our room! Our room was gorgeous! It was extremely spacious, the AC was perfect, and the bed was very comfortable. We also had a very nice outdoor patio with a bath and tanning beds. There were a ton of options for meals as well! We went to their Mexican, Japanese, and French restaurants as well as the buffets and steakhouse. The food was so much better than expected, and definitely great quality! We never went hungry here! The drinks were also great and were poured strong! The property itself is very clean and beautiful. The staff were extremely friendly and always answered with “my pleasure.” The beach and pools also had cabanas to relax in which were so comfortable and felt luxurious! We also took part in a ton of fun resort events such as their foam pool party, bingo, necklace making, and more! For the price and great amenities/staff, Majestic Colonial can’t be beat! Will definitely be staying here again our next time in the Dominican Republic🌞🩷

J B

Service was exceptional. Our butler, Marcelo, was very attentive and met all our needs. From check in to check out we were treated wonderfully by the staff. The restaurants had a variety of delicious foods and drinks. The room was a bit dated but we didn't spend too much time in it so it was fine for us. The property is clean and maintained very nicely. Tropical music playing throughout the walkways really adds to the joy this location exuded. There are beautiful gardens and statues throughout. The beach and beach bar were really fun to be at. There's also a friendly cat on the grounds!

Cristopher Pérez

My stay with my family was incredible. I loved going to Majestic. The service from the mini club girls was excellent. Except for one of them, who was the boss, she is very unfriendly. Apart from that, she was very rude to my children. She scared them a lot with the way she expressed herself because she thought I didn't speak Spanish. It looks very ugly that she picks up the towels from the picnic and puts them out to dry and doesn't give them away even though I paid a lot of money for these vacations to use wet towels because of that lady.He speaks very badly to the children in Spanish, thinking that they only speak English. Besides that, he fired one of the best and friendliest girls and spoke to her very badly, and I was sitting there. Listening to everything, I don't understand how this hotel hires people who have no education, let alone professionalism. I felt very sorry when I went to look for the girl and she was no longer there because of people who don't deserve that position. I will not return while that woman is there and all my relatives had the same complaint about the only way I would return was for the girls who are excellent.