Ryan Williams
Sceptical after reading the reviews, but it is what it is, it's a budget all inclusive hotel, so people writing reviews because it wasn't 5 star quality, for minimal money...
We couldn't fault the place, yes rooms are a bit dated, but again, you get what you pay for. The room was large, bedroom, balcony, separate lounge area with sofa, kitchenette with a fridge/freezer that was ideal for keeping cold drinks, and separate bathroom. It did what we expected of it for the price we paid.
Food, standard all inclusive mass cooked, designed to feed a few hundred in a short space of time. Again, people expecting Michelin star quality food, for minimal money should look elsewhere. It was edible, it tasted ok, we never went and found there was anything we didn't like. Just your standard all inclusive buffet food. It did for us what we expected at the price.
The staff were brilliant, all friendly, the bar staff were great, the animacion we didn't really get involved as we were out, but from what we saw, they were doing a great job of getting people involved and having fun.
Location, there isn't much to do around, but the staff kindly pointed us to the bus stop around the corner, €1.50 for a half hour ride into Los christianos with its nice sandy beach. And they're regular.
Overall we cannot fault this place, the price we paid, we got exactly what we expected, so there is no complaints at all. We would definitely stay here again.
Lianne Gray
Please read the reviews on this place it is in your favour to do so.
Went for an all inclusive 7 night holiday and regretted it!
On arrival the receptionist was moody and there was no welcome. Basically here is a map find your room yourself!
On entering the room I thought I had gone back in time. All the pictures you see must be very old as all the rooms are so outdated. NO KETTLE!! asked at reception for one and they said they had to put me on a waiting list...unbelievable. There was no pan in the kitchen, no cups, no glasses apart from the ones you get in the bathroom. 1 tiny bin also in the bathroom. Bedroom has 2 single beds which have springs sticking out. I ended up sleeping on the couch in the living area. No extra pillows.
There is a TV in the living room that fell out the 90's but no remote as you have to pay extra for this. There were cobwebs that had been there quite a while, considering the maid comes every day, the cleaning was not great.
The restaurant is very badly set up, it reminded me of school dinners with the layout and you end up having strangers basically sit with you. They were laid out too close to the food so there were people stepping over each other and people pushing in as there was no system in place. The food was okay on some nights and generally bad on others. The staff all act like they don't want to be there and are quick to rush you out of the dining room.
We escaped the hotel quite a few times and ended up eating out most days. There are some lovely bars and restaurants in Costa de Silencio and I really liked the area.
Please avoid West haven bay tea room they do not like english people and were very rude to myself and my partner so we left.
There are activities at the hotel for example table tennis, pool and a dart board but they will not let you have the darts as they are a security issue. This hotel has suffered from a lot of fighting and problems in the past which I was told by someone who regularly goes. They stop serving at 10:30pm and everything shuts.
This hotel needs money spending on it. It is run down, needs a good paint job and staff training wouldn't go a miss. Personally I would say its a 2 star not 3.
If you still book after reading this more fool you!
Abby Duncan
We had a lovely holiday here! Wouldn’t recommend all inclusive as the food wasn’t always the nicest but apart from that absolutely no faults! Reception and the entertainment especially were absolutely amazing! Never a struggle for sunbeds, lovely wee apartments.
Loren B
We have been at this hotel only a few hours and already we have seen 3 cockroaches in our room. Stay tuned for more!
Edit: 6 cockroaches in total in the space of 3 nights. The cleanliness of the hotel is unacceptable over all. Facilites are very outdated, and the animation and service staff are carrying this hotel on their shoulders.
The location is also very bad, not close to anything notable except for a fun salsa bar in an old precinct.
It has to be said that my friends and I have shared many laughs here at this hotel, because it has been an experience staying here, but a note for anyone that has stayed in all inclusive hotels before; don't stay here.
Final edit: 7 cockroaches over the course of the 4 days. An experience that could be compared to bushtucker trials.
José Márçio Góis Martins
This is a nice Hotel but it's bit old and needs a lot of TLC, need a Paint Job and some new things and it will be better but still amazing hotel, the Activities are outstanding and amazing and lots of fun to they do they best to remember your names when you doing activities, the restaurant it's nice the food was really good and Delicious I have to say, but sometimes th3 food was not hot as the hotplate where they keep they food dose not have water Underneath the food to keep it hot it should have water and be hot so it's keep it hot from Underneath and the Heating lamp will keep it out from the top, the cleaning Service it's been hit and miss with us some days nice and clean 05/06/24 & 07/06/2024 was the two best days out room was cleaned 503 there Other times you can see the floor was not cleaned properly at all, yes I would come back here again, I would like to see the Fans in the room working better or Air conditioning in the room's as are room was so hot, when we did have problems it got all most sorted Straight away but they did everything they should so I'm happy with that hope the bed could be more Comfortable