Holidays to Costa del Silencio

Merris Williamson

I really wish I could give this place more stars, the staff were very good, however the resort is in need of TLC. Our room was clean, but there was a couple of drawer fronts not on properly, the wood of the doors looked like it was rotten at the bottom and the balcony sliding door did not want to stay on the rail. That said the room was a generous size with a separate sleeping area, all the bedding was clean and comfortable. The facilities in the room was bare minimum however it was an all-inclusive holiday so I did not even attempt to use them. The food in the restaurant was nothing fancy, but there was plenty of it and something for everyone. There was a chicken paella dish that was particularly tasty and tempted me for seconds. Nothing wrong at all for the main pool area however I did overhear someone say the kids pool was horrific, I was not tempted to go and see for myself. There was entertainment every day and evening, I was just gutted that I missed the bingo on the Monday, not the fault of the resort, the entertainment host was very good at getting people involved in the events. When I booked this resort it was the cheapest all-inclusive deal at the time, for the price I paid it was what I was expecting, it was advertised as a 3 star, and overall this is probably an accurate reflection.

Chris Williams

My partner and I stayed here for a week in the middle of April. Overall I'd say the hotel was okay for the money we paid. Our room was rather sparse and definitely needed a refresh. No Aircon and the ceiling fan in the living room/kitchen area had a hole in the ceiling behind it so we were reluctant to turn it on out of fear it would fly off and decapitate one of us. There were also only two electrical sockets in the entire apartment, neither of which were in the bedroom. We had heard lots of reports of guests rooms being broken into during their stay. Luckily that didn't happen to us but it did put us on our guard, especially after finding out the hotel was also home to full time residents, not strictly hotel guests. Staff were helpful and friendly, and the food was tasty. My only criticism about the food was that it was a little repetitive, especially breakfast and there wasn't a huge range to choose from. During peak times food was eaten quickly and not replenished at the same rate so you'd often have to wait. While I can't say I'd recommend the hotel, it wasn't an awful experience for us personally, but I certainly wouldn't be in a rush to go back.

Chloe Gillan

Rooms are nothing like the photos. The shower head must never get cleaned. The food in the restaurant was tolerable. Sometimes the service was very good from the staff and bar staff but other times it felt like you just were not wanted. The guy who did the entertainment throughout the day and at night was amazing he is the only thing about the place that was good.

Tj Taylor

Rooms outdated, fan was held in by a screw which looked like a poor botch job, it would make a terrible sound and couldn't use it properly. Front door was rotting away and shower had no power. Food was average but nice variety. Receptionist was helpful, staff often looked miserable and quite rude. Pool guy was a jobsworth. The entertainment team were spot on especially Alvin. Overall good holiday but the hotel needs a lick of paint and some fixes

Cherry

This was my first holiday in 2.5 years. I've been coming to this hotel for almost 10 years. And I can safely say it has massively gone downhill since I first stayed. Anna on reception isn't welcoming at all when you check in. No smiles, no kindness or warmness about her. How she still works there is beyond me. However there was a gentleman who worked on reception who was lovely. So friendly and chatty if you were just passing through or needed any help/info. The rooms are very old and in serious need of updating. We had a room to sleep 3, which was just a third bed placed in the living room. The drawers were broken and barely usable. The light above the mirror in the bedroom was flickering, but credit where it's due when we mentioned this to reception it was fixed promptly. The WiFi isn't free and you have to pay for it, which baffles me in this day & age when so many places it's free. So I just used my own phone data but signal wasn't always great. You also had to pay extra for the use of a safe. Which I do recommend as I've heard of many people having things taken from their room. The tap in the bath didn't run properly. To have a bath you had to fill it up using the shower which isn't ideal and obviously time consuming. The sunbeds in the pool area have a lot that need replacing. Food is pretty decent with different choices each lunch and dinner time. Often a great salad selection and choices for both meat eaters and vegetarians. At breakfast time one of the hot drinks machines kept breaking, which meant most mornings there was a large queue for hot drinks. Desserts were much the same most nights, the cakes don't really taste of much so I always opted for a bowl of ice cream or some kiwi fruit. Restaurant staff were always very hard working and friendly. As were the bar staff! Credit to them for their hard work and politeness. A credit to the hotel. The entertainment team....im used to there being between 3-5 of them. However this time there was only 2, which is perhaps very hard work for them, and only 4/5 activities on offer per day when usually there's a lot more. Lauren was very friendly and encouraged people to join in, but was never pushy. The other guy (never got his name) was very much trying to make sure attention was always on him. And not in a cheeky chappy kind of way. I feel sorry for the entertainment team because the resources they have to use are years old and in desperate need of replacement. Entertainment at night was only 9.15 while 10 most nights. People used to be able to watch the entertainment then get up and have a dance all together and enjoy the night. It almost seemed pointless getting ready for an evening of entertainment for a mere 45minutes. The location of the hotel is good. Walking to Las Galletas is easy, with a lovely harbour and ice cream shop. Now the Ten Bel place has been updated and has a supermarket in it this is a it more of a pleasant walk than it used to be. There's also a lovely walk along the sea near by that is popular with dog walkers and joggers, as well as a gentle walk on Yellow Mountain. The bus to las Americas comes near by the hotel and costs €1.50 each way and takes about 35mins ish. As I've seen a huge decline in this hotel I can't say it'll be at the top of my list for a while, which is very sad to say as I've had some lovely holidays and memories at this hotel. However general consensus around the pool with other regular visitors is that the hotel has massively declined.

Luke Barker

I stayed at Ona Alborada in Las Galletas for 8 nights as a solo traveller, and overall I was really impressed. The room felt freshly decorated and was comfortable throughout my stay. The hotel itself is in a fantastic location – right by the sea and only a short walk to a small, quiet, traditional town with some amazing restaurants nearby. Honestly, I don’t understand how this hotel only has 3 stars. One small frustration was with towels. I was only provided with one bath towel for the whole 8 nights. Housekeeping did give me a fresh one when they cleaned on Monday, but otherwise I only had the single towel, unless I wanted to go to reception and pay a €10 deposit for another. The pool area and surroundings are lovely, and the staff were friendly whenever I needed anything. Overall, great value for money and a place I’d be happy to return to.

Viktor

Ona Alborada is one of the nicer hotels in the Las Galletas area. The hotel is currently undergoing renovations, so expect some construction noise during the day. While the rooms are comfortable and recently renovated, the exterior of the hotel looks rather shabby. The hotel staff are very kind and helpful. It’s clear that many of the issues are due to infrastructure problems, which are beyond their control. One such issue was the presence of cockroaches. On our second evening, we discovered a large cockroach on the kitchen counter. Moments later, when we lifted the toaster, six more—two large and four medium-sized—scurried out from underneath. We managed to kill one and immediately reported the incident to the receptionist. His initial response—laughter, a reference to the song "La Cucaracha," a shrug, and a can of bug spray—was disappointing, as no room change or real assistance was offered at the time. However, the following morning, we requested a room change again and were thankfully given a new room. As a kind gesture, we also received a bottle of wine, which we really appreciated. Fortunately, aside from one cockroach in the bathroom, the rest of our stay was peaceful. We bought cockroach killing bait in order to be safe. We were bitten by bedbugs a couple nights, so keep that in mind. It’s worth noting that cockroaches are a common insect on the island, so occasional sightings may be unavoidable. The rooms are clean and modern, though the bathroom’s air-drying system doesn’t work—leaving the door open helps prevent mold. The pool area is cozy and a good place to relax. However, the water was quite dirty despite the staff’s ongoing efforts to clean it. Many locals seem to use the pool as well, making it feel more like a public facility than a private amenity for hotel guests. The pool is only open from 10:00 to 18:00. We were told this is not a hotel-specific rule but rather an island-wide regulation, which seems to be standard practice in this region. The spa area next to the pool is currently a large construction site, which affects the overall atmosphere. Additionally, there is no free luggage storage available—you must pay if you want to leave your bags after checkout. Cleaning service is only offered once per week, and not at all if your stay is shorter than seven days. You can only check in at 16:00 and must leave before 10. All in all, it wasn’t a bad stay. 5/10.

Katarina Todosijević

Alborada exceeded our expectations! Super friendly staff, spacious and well equipped rooms along with the salt water pool made our stay very pleasant. I loved the open hallway concept. The only downside would be having to pay for additional towels. Reading up on the hotel history along with the forseen renovations, we're looking forward to visiting again :)

Mark H

Don’t judge a book by its cover First impressions can be deceiving. As we disembarked from the bus, my initial thought was, "I hope that's not our hotel." There's an English saying, "fur coat and no knickers," but this hotel was more like a duffel coat and Marks and Spencer undies. While the exterior may look unassuming, the interior tells a different story. The hotel has recently been renovated, featuring new kitchenettes, bathrooms, and furniture in the rooms. It's a classic case of not judging a book by its cover. One of the highlights was the massive saltwater swimming pool. Although the water was cool, it was perfect for swimming enthusiasts. To give you an idea of its size, five circuits of the pool amount to approximately 1 km. there is some building work ongoing near the pool due to the refurbishment and the numatic drill can be noisy but as the saying goes you can’t make an omelette without breaking a few eggs. We had an enjoyable stay here and used it as a base to explore the area. We ventured into Los Cristianos, and to be honest, we couldn’t get back to the hotel quickly enough. Once the refurbishment has been completed I would give it 4 stars.

Natalja Batarevica

Amazing hotel! The cleanliness of both the rooms and the hotel grounds is maintained at a high level. The staff is friendly, especially the receptionist Carlos. The mattress and pillows are of excellent quality. It was very important that after check-out, we could stay on the hotel and use the facilities. While waiting for check-in at another place, I left my belongings in a locker and relaxed by the pool, where the Wi-Fi was excellent. I only wish I had been able to book this hotel for my entire vacation. Location is good if you get a car. Town is small, quiet and a little bit abandoned. I would definitely recommend staying here to my friends!