Tenerife All Inclusive Holidays

Constancia Mullen

Hotel is dated, the air con was not working it was 36 degrees outside can you imagine inside. Beds are two singles pushed together, not good when you are hubby and wife, can't come together as you fall through the middle. The food is repetitive everyday (no taste). Drinks are good value £1 to £2 euros. Everything is walking distance which is good. Next time different hotel.

Mairead Evans

Location is fab. Staff are nice.... No fridge had to ask for one. No kettle as we are bed and breakfast. Room out dated. Beds are 2 single pushed together that comes apart at night !! No fresh snacks throughout the day like other all-inclusive hotels. Hotel is definitely not a 4 everyone we have spoken too are saying the same 2 star. The hotel replies the negative comments and has not done anything we can see of. Won't be returning and should say 4 star but reviews given it a 2

Mickey Jo

Just stayed here for 4 nights. Yes it's a little bit dated but my room was spotless and very comfortable. Staff were lovely and helpful. Close to Charco which is ideal for me. Liked it enough that we have now cancelled our hotel in October for Puerto and booked here instead. Only complaint is because it has an all inclusive option the pool area was very busy and I couldn't get a sunbed in 4 days. But seems to be wasted space where the mini golf area is...maybe change that and put sunbeds instead

Wimon Sade

After reading all the reviews we thought we were in for a week of hell but wow we were pleasantly surprised. On arrival the receptionist was so friendly and polite, told us where we could find all the bars and restaurants as we arrived at 10pm. The room is slightly dated but we were expecting this as it’s an old hotel, we’ve been to many 3 stars and wasn’t expecting it to be a palace for the money. Our room 2322 was clean and spacious, had a small fridge, large balcony and aircon. The aircon does work but it’s not the best, it takes the room temperature down a few degrees and moved the air around at least. The room was cleaned every day, had fresh towels and beds made. The food at the hotel was a lot better than we expected, there was plenty of choice and lots of it. Some days were similar but we didn’t mind as we do like to eat out and support the local restaurants too. The drinks were in proper glasses and the barman gave good measures, you got full pints which is unlike most places we’ve stayed. The pool bar drinks were served in small plastics cups which personally I thought were too small and I had to keep getting up to get more. The coffee at the bar and pool bar is great if you’re into your coffee. The pool area is big enough and we could always find a couple of loungers to sun bathe on. Sunbathing on the roof was great, the views are spectacular! The location is perfect, just up the hill 5 minutes walk away from the town. The staff are all very friendly and go out there way to help you with your needs, wether it’s a special drink or dietary request. Overall HC Magec exceeded our expectations and I would recommend it to anyone that is familiar with this sort of budget 3/4 star holidaying. Thanks to all the staff who made my visit memorable.

Just Testing

Good price/quality ration. There was one small cockroach in the room but thats not too bad. Nice pool, views and gym on the roof. Friendly staff

E L

Food was very good for all inclusive. The staff were extremely friendly throughout the hotel. The pools were good, lots of fun pool activities throughout the day. Rooms- unfortunately found bed bugs day 1 of staying there which was very disgusting and is the only reason why the low rating as everything else was great which is such a shame. Was moved once reported but was expected to wait till the next check in time even though we paid for the room for that day. Rooms are very outdated and in need of an upgrade but they were spacious. Really disappointed with finding the bugs as the rest of the holiday was great. Location is very good and facilities are good. Hope they sort that issue out as it’s a shame.

Anna Wazna

This hotel has 3 hotels in total, 2 restaurants and 3 pools. We only went to 2 of them and the food was the same in both. The room was really big with 3 single beds and the toilet was nice and both were clean when we arrived. You do get a strange smell when you come to the room as they have carpets. Bar and servers were really nice and helpful. Entertainment was amazing they did a lot of stuff for kids and adults, and it was the best part of the holiday. It was busy, and a lot of kids and adults were getting involved. There were not enough spaces outside for everyone to have a seat. Some people sat on their towels or sunbeds. If u wanted a good spot on the sunbed, you had to be there very early to claim the spot, so we placed our towels at night to reserve them. The food was okay. I did eat, but there were days when I was still hungry. Some food was repetitive. It does get busy as they only have 2 restaurants, but guests from 3 hotels. I would come back to this hotel.

Sinead O'Connor

We stayed recently in the BlueSea Resort as a family of 6 in 2 triple rooms. Now from some reviews we were not expecting this property to be as great as it was. Yes the rooms look dated but this adds to the charm of northern Tenerife. The rooms are cleaned daily and are spotless. The views are beautiful. Staff are super friendly and very helpful. We were all inclusive and food something tasty to suit all our age ranges with a beautiful salad bar. The pools on the property are very well maintained and we enjoyed all 3 and we were always able to find Sun loungers easily. The €1 for a cup whilst all inclusive is a great idea as there is no dirty cups around the pool from tourists. I think over all we all had a great time and will most certainly return in the near future. Thank you for a great stay 😊

Stiliqna Taneva

The hotel rooms are in a deplorable condition. The carpet and beds were terribly dirty. In a 10 day stay they only vacuumed the carpet once and changed the sheets only once, I don't even know why the maids come into the room. It's full of bed bugs, which is unacceptable. Our friends spent 4 days changing rooms instead of enjoying their stay on this paradise island. The coffee was terrible to have a good coffee from the bar you have to pay to get your free drink from the bar you have to pay 1€ for a plastic cup it's nice if you return it you get a refund but this is not good policy. They emphasize cleaning in the wrong direction. The hotel has its positive aspects, but regarding the hygiene of the rooms and the WOODEN HOUSES, everything else loses its meaning.

Lee P

The best thing about this resort is the location and views from the rooms. We stayed here recently for 7 nights on the beautiful island of Tenerife and really enjoyed our holiday. The resort. We feel that the food isn't great but also isn't poor, if you're British and fancy a proper sausage and a nice bit of bacon then this place isn't the place for you. The only bacon and sausage they serve is Frankfurter type with what appears to be grilled ham to replace bacon. As said before, the rooms are extremely spacious but the beds arent great. Personally I didn't sleep much with an average of 3hr a night because the springs were poking me in the back and making me very uncomfortable. I even got some extra pillows and blankets from reception but this didn't really cure the issue. Televisions are in the rooms but from memory there are only two English speaking channels. Channel 49 is one and the other I can't remember, it may be 16. Enough of the negatives though. The staff are very friendly and helpful, the pool is lovely. I've seen other people moan about the water temperature but for us it was perfect, this is not a spa retreat so the water does not need to be hot. Generally, the hotel is very clean and smells nice. You'll find employees deep cleaning the ground floor level every single day including the pool and lounges area. Drinks are always cold off the pool bar too. I feel this is an ideal resort for those on a budget but if you can afford to splash out then it would be worth it to do so. It is worth attempting to speak the local language, even if it's very basic. This will generally get you a better response from those who live there. Google translate is your friend when abroad!

lucie christmas

Overall nice stay, if food was better and more selection would give this place 5 star. We went all incl and had to spend over 200€ on food as couldn’t live off pasta and potato’s for much longer! Rooms nice and big with large balcony/ terrace. Drinks nice with large selection. Nice stay

Kirstie Jones

Many good points many bad points. Nice big room, had pool & sea view. Large resort 3 pools. Nice and clean...tatty in places though. Many many steps on a hill so be prepared. Food not great, only here 4 4 days so didn't really bother us but would have struggled any longer. Staff nice. Good value for our short stay.

Damian Boland

Budget friendly holiday complex with everything you need for a relaxing holiday. Bear in mind that the all inclusive is basic food and you will always find something to eat. Staff are generally friendly. Great views across the Atlantic from some rooms. There is entertainment a few nights a week and music playing in the bar area. Some good restaurants nearby if you want a change. Update. This is the second time we have visited in the last 2 months. It really is a lovely place to be.

Łukasz Czechowski

Not great, not terrible. Breakfasts are poor, dinners are acceptable. Rooms are huge, but without air conditioners. I suppose that in hot days it would be difficult to cope with temperatures. Bathrooms are quite clean, but they should be renovated in the near future. Staffs are helpfull - no complaints.

Ebony De Smet

The hotel rooms were very spacious and comfortable. They were always so clean. The location was perfect because it was only a short walk down to the beach and to the local shops which were very affordable. There was a bus stop down the road from the hotel which had access to different parts of the island for very cheap. The hotel staff went above and beyond for me and my family, they were so polite and respectful all the time and it is clear that they work extremely hard. The serving staff were so amazing. Thank you to all the staff for making our stay here so great. The views from the hotel were amazing especially because your surrounded by mountains and get a sea view. The food was very nice and had many different selections to choose from. I would definitely recommend this hotel to everyone wanting to visit here and would love to visit again.

Kev Robb

Nice, busy place with plenty activities to do during the day/night. The staff are friendly and the weather is superb. My apartment was large with a small cooker and decent sized fridge. The room had 2 single beds. I was alone but couple who wanted to stay in a similar room could easily put the beds together. The food was okay but it always depends on your taste buds. Plenty choice at the buffet but there are takeaways and restaurants in town if you'd like a change. I'd definitely go back....but I'd definitely wear sun cream this time.

abbi droz

All in all a nice hotel. Old fashioned but fully stayable. When we arrived we only had half hour before lunch finished and the man at reception held our bags and sorted our rooms while we ate. Exactly what we needed. Food is varied and plentiful. I'm a picky vegetarian and found more than enough to eat. Only downside is no air conditioning but we just opened the windows and left the balcony open at night for a breeze...there's plenty of wind

Janet Ayre

It is a small complex albeit a little tired. Pleasant swimming pool, plenty of activities for young or old. Very handy for shops and restaurants, convenient bus stop towards main towns. As it is a small place, not a large dining room, so not as much choice, however there was choice. Some members of staff were wonderful but others were extremely rude.

GB UK

First impressions not good. Now in second week of our fortnight stay. Hotel is dated, needs refurb but..., otherwise, can't fault it. Food good, entertainment good, housekeeping good, price paid also good. This is not an expensive holiday, we feel we have got exactly what we paid for and we are enjoying our stay.

Daniel Way

Just spent a week here and had a great time which was nearly all positive with a couple of very minor negatives. The food was varied and suitable for meat eaters and vegetarians alike and included all sorts of fish and meat. The pool was clean and really deep and had plenty of room. There were plenty of sunbeds too although lots of towel-saving which was a little annoying but very expected. The hotel was very convenient to get to town and had buses that stopped right outside so were incredibly easy to use. The bar served all the types of spirits I can think of, wine and beer till 10:30. The only minor gripes I had came in the form of the room: the rooms were too hot to sleep in and there was no fan in the bedroom, you have to pay €25 for the safe (you get €10 back), you had to pay to use the pool towels and there was no shower gel or shampoo provided. Overall, a great holiday and would recommend to all

Amber Watts

This hotel was fine for a week's stay, but the four stars is a bit misleading if you're from the UK - it wouldn't get that here as it's just very dated and basic. Positives: Reception were helpful and staff lovely. Everything very clean, including the rooms. Food was nice, and meal times very flexible. Lovely little library where you could swap books, gift shop with postcards and stamps (and a post box), excursions booking desk, pool tables, decent priced cocktails. Spa on site, again with lovely staff. Cons: Terrible entertainment - we didn't go for that but it was very noisy and obtrusive would have preferred none. Noisy in general, sometimes kept awake till the small hours by other guests or by clanking crockery in the kitchen which we must have been near. Repetitive food - couldn't have done more than a week, especially as a vegetarian. Spa wasn't overly warm and there was a lot of mould on the ceiling. Lots of people leaving their stuff on sun loungers all day but barely using them. I enjoyed my stay, I'm not that fussy about where I rest my head as planned to spend most of the time out exploring anyway, but next time I would try somewhere else.

Anita Briggs

This hotel is a good place to stay, great for families and couples but not so much for a single person, which I was. I had a very nice time, spent 7 nights, all inclusive. The rooms are old but the cleaning team always did a great job whenever they cleaned which was every morning. The reception desk is quite helpful, some of them are, and even though language was a barrier some of them spoke English, and I always had google translate ready! The food was incredible, I don’t know why people were complaining about the food. The food was good and very tasty and I really enjoyed it, most people who are complaining about the food were probably eating the same dish every day, there are loads of other things you can try. And I noticed the restaurant always supply the foods that get finished faster. Pay no mind to any badmouthing of the food, it was great. The only problem I had was there was no much entertainment for singles like me and the entertainment were tailored for children below 10 years. I didn’t visit the pool as I didn’t want to. I can’t say much about the bar as I don’t drink. The hotel was about 15-20 mins walk into town but there are buses from the hotel that takes you into town at various times. There’s also an information desk downstairs which was always ready to answer any question. I had the much needed rest I desired which was why I came for a vacation, and I would love to come back to this hotel sometime in future, however my next visit to Tenerife would be to the South were there are more options of places that a single girl can hang out and have a nice time. 😊 I’m giving it a 4* because there were no activities tailored to singles. In all I had a very good experience!

Zara O'reilly

Highly recommend to couples and family. The room was huge, we had a balcony with a beautiful view. Our rooms were cleaned daily. Staff were so friendly and chatty. We went all inclusive and we got access to many different drink options. The food was good, evening’s were the best. My partner has a nut allergy and they were super helpful with that. They have allergy information on everything, so highly recommend if that’s something you’re worried about. We weren’t to bothered about the entertainment but found our selves getting involved most evenings. Really great for all ages, had an incredible acrobatic group on the Friday. There is a free coach available which takes you in and out of the town/beach front, which we took advantage of basically every day. There is a desk downstairs providing information on activities and day tours so you don’t have to worry about out sourcing before you arrive. There is a shop on site which u can get essentials from. About a 10 minute walk away, there is a small strip of bars/restaurants and shops.

Niamh Haslam

Starting off with when we walked into the hotel, we were told that our room would be ready within 10 minutes. We gave them half an hour as we were looking around the place and when we went back they still weren’t ready. The receptionist stated that it ‘was not her problem’. This should’ve really told us what the tone was going to be for the rest of the holiday. By the time we did get our room (an hour later than initially promised) we walked into what can only be described as a breading ground for bacteria. There was hair all over the chairs and in the sheets on the beds, stains in the toilet, lampshades covered with dust and grimy fingerprints, and blood on the pillows that didn’t even have pillowcases on them. As we were 3 people staying in one room, I was sleeping on a camping bed which was best described as a glorified sun bed. When we made our complaints known, we were told we could have a new room the next day. By the end of the holiday (5 nights) we were still in the same room. The food was some of the most lacklustre food I have ever set eyes on and we made the decision by the third day to cut out losses and eat out for lunch and dinner. There is a bus that takes you to the town for free which did make escaping the hotel everyday much easier but you do have to ask about the bus as the staff are not very forthcoming with the amenities the hotel has. The basic drinks are reasonable however you cannot order cocktails unless you want to pay €6 a time to get one or a premium spirit but the basic spirits are alright. The gym area was decent as it was clean but it is a very small room and I couldn’t comment on the spa as I already felt ripped off so didn’t want to have to pay for that too. Overall this hotel is one I wouldn’t return to, I still managed to have fun but only when I went to the town and wasn’t stuck within the confines of this 2 star at best hotel.

hanna Lindley

Very disappointed, food option is awful Pigeon poo all over the restaurant floor, Rooms very outdated, drink options most limited of any all inclusive I have been too. They gave us a twin room on arrival although we had booked a double room, but staff were very helpful in resolving this issue, there is one staff member Monica who had a smile but all other staff were miserable. Its a 30 min walk downhill to the beach or a shuttle bus is offered. There, there is lots of lovely shops and a few bars. Much nicer places to go in tenerife, shocks me there are good reviews on this hotel.

Elizabeth Chapman

I'm very surprised by some of the bad reviews here - I'm not sure what people expect, maybe they thought they had booked a 5 star luxury celeb experience. Food was absolutely fine, something for everyone (that's why they cook a 'mismatch' of choices) - not a bad thing! We loved the selection available. Loads of different meats every day, shout out to the grilled chicken, sausages and the meatballs and that red sauce...yum!!! Breakfast was full of delish meat, cheese, very nicely fried eggs, I absolutely love eggs and cooking them for loads of people in a hurry isn't easy. Every egg I had was runny yolked but no snotty white: perfect. Staff were lovely even though we can be on the cheeky side! They accommodated everything we needed and were friendly and funny. We did all inclusive and the bar staff were great! Thanks for the tequilas guys! We loved them (all 100 of them hehe). Yes there isn't a bar on the roof but no-one ever said there was so I wouldn't complain about it! The beach is right around the corner, better to go there and enjoy the beautiful views of this enchanting area. We had an amazing holiday, would def recommend.

Halli k

Very nice staff, they adapted the room to a small child who had his own cot and baby chairs available in the canteen. Very good food. The room has a wonderful view of Teide. Great location, beach around the corner.

John Bridges

Mainly a Spanish hotel, really needs some money spending on it as it's getting a bit tired. The pool on the roof is ok but could be bigger and on the terraced bit just below the pool could have a small bar so you don't have to keep going all the way down to the reception to get a drink. The staff is what makes this hotel, they are hard working and polite and the rooms are cleaned Monday to Saturday.The food was average but if they could extend the service area I feel the chefs could make better use of their talents. The staff deserve a better hotel as they are the backbone and made the experience well with it.

martin cross

The rooms are big enough, but the furniture is dated. The service from 'all' members of staff was exceptional. The location is good, but is let down by the indoor sports facility next door which looks like a multistorey carpark and sounds like one as the sound is amplified. Obviously this isn't any fault of the Hotel but it spoils sitting out on the terrace and even can be heard when the terrace window is closed.

Deez Nuts

In my 32 years of living I have never been to a hotel so bad. There are bugs all over the room even though we never left out any food. the air conditioning was broken in one room and when we tried asking about it we didn’t get an answer. The workers were very friendly though and tried to make sure we were always satisfied. However the food was very bad for my picky kids. They only ate chips the whole time because they didn’t have a bigger range in food.

STEVO

Definitely no 4 star hotel, however, Let me start with the positives. Hotel is extremely clean and tidy and spacious room, pool was clean and the the hotel interior was clean and the outside area with the pool is great for sun lounging. Negatives ~ Food is awful and pretty much the same everyday, there is no diversity and usually the same things for lunch and dinner apart from one piece of meat but it felt like we were eating the same things everyday as there wasn’t much to choose from. We went all inclusive which should mean ALL (everything) is included, however we had to pay 2.70 for ice creams which should usually be included and cocktails you had to pay for which I don’t understand? We paid for all inclusive, why isn’t everything included? Entertainment was pretty confusing sometimes there was nothing going on in the hotel and it’s next door so we had to keep swapping hotels to see good entertainment and out of 7 days we only saw 2 days worth of good entertainment, it was poor all round. However altogether it was a good experience although we ate out a lot on the final few days but we booked some great excursions from the hotel and had a pretty good holiday.

karen160462

Although the hotel was lovely and clean with nice staff, there is a night club opposite so no hope of sleep til after 2 in the morning. All meals in the restaurant were cold so had to warm food in the microwave provided. Also not much choice really, fish, chicken or pork.

Dan

Worst hotel I've ever stayed in. Had our wallets with money and watches stolen on the first day here, from our drawer in the room. Bedroom beed ransacked and items taken. The hotel staff were no help what's so ever, told us come back and speak with the manager in the morning but surprisingly he was in a meeting all day when we asked to speak to him, we've got to spend the remaining time here with no cash, the food is a absolutely disgusting, the sausages were like cardboard. The little jobs worth working at the pool side bar would not give us a cup unless we gave him a euro deposit for a cup.. obviously we couldn't as we've been robbed, so spending the next 4 days not able to use the bar what we have paid for . No iron no kettle in the room, bedroom haven't been cleaned since we've been here. Would not recommend to anyone.

Amelia Bronger

Not a 4 star hotel considering the spa and gym where both in the opposite hotel and you had to book to go to that gym. The food was absolutely the worst I’ve ever seen, and if you have a dietary requirement then absolutely forget it! I was given disgusting crusty bedsheets which where only replaced when I complained the second time. Around the pool during the day the music was great but the hotel manager EVERY DAY would come down and turn it either down or off but it would be so low that no one could hear it. The entertainment teams idea of entertainment was a game of “guess my age” where 2 of them would go around and you guessed how old they where… needless to say that we didn’t spend a lot of time in the hotel because it was absolutely shocking. I definitely wouldn’t stay again even if it was for free.

Dinu Ali

My girlfriend and I were staying at this hotel for 8 nights. We had a good time. The hotel is not bad at all from the beginning when you enter a pleasant smell of perfume greets you. The food is delicious, a bit repetitive, and not many options for people who want to eat healthy or vegan. The first night when I arrived, the room was impeccably clean, but after the cleaners didn't bother to maintain it. It wasn't bad, but they didn't change the sheets, and they cleaned only on the surface.

Colm Kelly

You get what you pay for. Can't complain about anything except the hill up the middle of the complex and the hills to get down to town. Would recommend to anyone one looking a cheap get away. Food was excellent every day and the view from our room was amazing. Would honestly say it could be a start up in rating

E R

Terrible hotel, if it were possible I would give 0 stars! The hotel parking lot is very small and there is nowhere to park the car as there is always no space. If you want to watch TV in the room, you need to pay a €10 deposit, an iron and fan can also be rented if you pay a €20 deposit. There is no Internet in the rooms! The staff at the reception smiles, but at the same time they call a tow truck to send your car to a fine parking lot which will cost €95 per hour (the car was parked next to the hotel to pick up the child from the room and go to the beach), of course they will call you a taxi to the fine parking lot . The rooms look outdated, there are no hygiene products in the rooms (soap, shampoo, etc.). The rooms are cleaned once every 3 days and then they only make the bed, give new towels and take out the garbage from the trash bins, the rest of the garbage will remain unless you throw it out yourself. They do not sweep or wash floors. There are huge cockroaches running around in the rooms and there are always ants everywhere running around on dishes and tables. The elevators between the pool and the kitchen periodically do not work, so if you are disabled or a mother with a stroller, then the chances are very small that you will get to the pool or the kitchen. The food is simply disgusting, for the 10 days that we were there the food was the same every day, everything had no taste, the soup was always too salty, there was no food for the children because it wasn’t tasty and they didn’t want to eat it. Coffee and tea only in the morning! There are almost no fruits and vegetables. Sour omelette and paella almost every day. The dishes are poorly washed, there is always an unpleasant smell from the kitchen where they cook. Alcoholic drinks taste disgusting. The pool is dirty, the water is salty (it would be better if it had chlorine). The sun loungers are dirty, there are few umbrellas. In the bar in the evenings the music is the same every day, the entertainment and competitions are the same every day, the bar staff are rude. The hotel also accommodates dogs that run and bark around the complex without a leash or muzzle. Everywhere in the hotel they smoke not only tobacco but also other drugs, there are always drunk people who vomit all over the streets on the way to their rooms.

Mrs G

We went in October half term 2023. Fab budget apartments, however, the hotels write-up is very misleading. Firstly the staff are all fabulous! There is no air conditioning throughout the whole property that we could find, this made escaping the heat and sleeping impossible (28 degrees). There is a ceiling fan in the bedroom but you wouldn’t be able to sleep with the horrendous noise it makes. They also rent fans out which cost around €15 for 3 days (plus a deposit) and are also extremely noisy. We killed around 25 cockroaches in our apartment while we were there which was unpleasant (cock roaches to be expected in subtropical climate but this was excessive). Without air con it would just be too uncomfortable to cook in your apartment, there are also very basic facilities to do so. The All Inclusive restaurant is very basic. Not a huge selection of food but we managed to find something at every meal that we could eat. If you have a picky eater don’t bother. If you get there bang on restaurant opening the food will most likely be still quite cold, so aim for an hour after it opens. Pool area is great, always clean and tidy and the water is great to cool off in. The hotel claims to have an entertainment program which is a huge exaggeration. You may be able to have a game of cards/shuffle board/table tennis but that’s about it. You’ll have to make your own entertainment. The “kids disco”, in my opinion is on far too late at 2030, so we never made it with a 4 year old. There’s no kids clubs or games for this age group at all so we spent most of our days finding stuff to do outside of the complex as my son was just too bored of the pool all day every day. We did enjoy our holiday but feel that the hotels description of itself is misleading. I would not go back simply due to no air conditioning in rooms. I would like to reiterate how lovely all the staff were! It would be cooler at Christmas time so May be able to cope without air con then!

House Of Fusion - Dance & Community Arts

I honestly don't know how this complex is only a 2-Star. It at least deserves a 3*. The hotel is situated amongst quite a few hills but it is worth it for the stunning views you get and you can scooter up to the hotel for very few euros. I wouldn't recommend this venue for anyone needing disabled access as it is very hilly. The rooms aren't perfect as in the finishes but are very clean and comfortable. I'd highly recommend the sea view room with a balcony. Yes there are cockroaches, I was surprised by a few whilst there but made sure food etc was put away though I wasn't a fan of this at all but they soon disappeared. The staff are so prompt and helpful and really accommodated us. Didn't eat at the hotel as I prefer to eat out so can't comment on the food. Would stay here again, had a lovely time here!

Gabriela Ion

I just came back from Tenerife This place has the most beautiful view from every corner, the food is not extraordinary but I never left without eating ,even my partner that's very picky was happy with the food.The staff was very nice and helpful , This hotel is on a hill so loads of stairs from the restaurant to the rooms and bar . Will definitely go back with pleasure,

Chetana Patil

First time in Tenerife. Nice place, comfortable rooms and lovely staff however food was not great. Hardly any vegetarian dish and same menu most days. When we mentioned that most of us were vegetarians in our group, they accommodated and made some veg dishes for us each day. Only one entertainer Coco who was good and tried his best to keep everyone engaged however there was no entertainment for two days as it was his day off. Staff were friendly and professional however more needs to be done from the management to improve food and entertainment.

Tom Ellis

4 nights all inclusive. Hotel was in a good location. Rooms were good. Staff very friendly, especially Ana working on the bar and restaurant, she needs a pay rise! Food wasn’t all that, very much the same everyday. Breakfast was okay though! (you get what you pay for). Restaurants near by so ended up eating out 3 nights. Pool was decent size for a dip to cool off.

Tommy Woolman

Myself and friends just got back from 7 nights at this hotel. After reading negative reviews we thought we would give this hotel a try considering the price and location. The rooms are absolute amazing, so much space and having a fridge and air con in rooms is a bonus. View were stunning from the room we had. The staff were great, polite and spoke some English. The drinks didn't seem watered down, plenty of choice on all inclusive. The only down side is the food, it's very basic, most food was cold a times and very carbs oriented. Was mostly same thing every day, we eat out a few nights, nice bar down the road did a 3 course meal for 10.95 euro. —- Further to there reply, freshness food? Must be kidding. Food not fresh used all day and some times the next day if not eaten.

Umesh Basavaraju

Decent hotel for the price. Our first All inclusive in Tenerife. Staff were very helpful and friendly. Very limited options for vegetarians, after requesting they provided some vegetarian food which we appreciated. Good couple of black sand beaches nearby. 30 minutes journey to most attractions. Nice outdoor park outside hotel for kids. Would recommend the hotel.

Ross Rosewarne

Just got back from here, Went with an open mind after reading some of the bad reviews. The hotel is in a great location , staff are really great & work hard. Its worth while going all inclusive just for the drinks. However be warned the food is disgusting , basic , bare minimum that thy can get away with doing. We found ourselves eating out most evenings, There are some great restaurants within a short walk from the hotel. All in all an excellent holiday , Just really really bad food .

Jewels Travels

Generally a very good hotel for friends. It's not so good for couples as they only have single beds in the rooms. Great location, very close to restaurants and to a nice promenade. Also it's only about 5min walk to the bus stop for the airport bus. Cleaning staff in the hotel ignore "do not disturb sign" on your door and walk into the room after a quick knock to check if you want any cleaning done. It takes a bit of patience to learn how work the lock-cards for the door of the room. The bar at the pool is not expensive.

Paulina Marlega

I was a bit worried about the hotel looking at the reviews but me and my friend had the best time ever , the staff are very nice , rooms have everything you need , big balcony a fridge microwave just there’s a few hidden extra charges for wifi and A/C but for the heat the rooms are cool didn’t need it. The food is alright not amazing but not bad either Quite a few different options. The location is amazing so close to the strip about 3 min walk , loads of bars and restaurants really close by , same with the beach .There’s a lot of negativity about the loudness at night time , it was very quiet when we went , but of course that just depends from what guests are staying at the time . We really enjoyed our stay and would definitely recommend

Daniel Pacey

The reviews are true all of them the worst hotel ever I only thing I can't comment on it the food because I haven't eaten in the hotel. People parting in there rooms very very loud music. Kids (ment to be adults) running and screaming around the hotel all night and when you tell the hotel staff they aren't even bothered. To be honest I think it's the young adults (kids) keeping the hotel open because of you are in the right mindset you wouldn't bring your family hear it's not a family hotel at all . The hotel it's self hasn't been updated since been new the photos in the brochure does not show how the hotel really looks it's falling apart from the top to the bottom. My daughter even made a game up in the pool collecting the pool tiles. All there people who say it's not that bad they haven't stayed in a proper hotel. So in conclusion don't waste your money in this pig sty unless this is what you are looking for.

judith fletcher king

Great pools, bar etc. Our room was spacious but right on the front, so loud music from Veronica area, plus lots of young folk partying from adjacent rooms. Had a basic studio so had a microwave, hob, fridge and kettle. With cutlery and crockery for 2. No Aircon or built in fan, so heat was unbearable. If left patio door open, noise from party zone was too intense. No fans were available as all hired out. Maid service made beds and changed towels daily. Unfortunately the outside street area was littered with rubbish, plus watch out for undesirable folk lurching on Veronica strip, our friend was robbed Staff at hotel were helpful and friendly.

Nick Cullen

Everything about this place was spot on for the price. Warm welcome and quick check in, also happy to answer any questions you may have. Rooms were very clean and tidy, and all facilities were great. Access to 3 different pools until 6-7pm, cleaned regularly and plenty of sunbeds. All inclusive food was fine, and local beer is very drinkable. People mention the smell of weed, but this is not the case. The corridors always smelt fresh. Like with anywhere, people go out on their balcony to smoke so it's really a non issue. Was nice to have security about at night with the state of some people. They soon nip any trouble in the bud. Very good location 5 minutes from Veronica's and the beach. Really couldn't ask for more! Already looking to book again for September 👌

Sharon Modeste

The hotel is pleasing to the eye and busy even though it was winter. The hotel is very near to a black sand beach which is GOURGEOUS! Also, near local amenities and shopping. Rooms are big, bright, and airy. Housekeeping is every day, but I had my room cleaned every other day. One thing was that my sheets were not changed once during my 7 day stay, but I just slept in the other single bed, lol. The gym was well equipped, and there was a jacuzzi and inside pool. The sauna was inside the changing room. I paid for a 7-day gym pass for 23 euro. However, the gym does not open on Sunday, which I think is a bit cheeky. I had breakfast and a dinner package. Dinner was always a varied menu, which I enjoyed. They have a strange voucher system in regard to drinks at dinner - they are not free - house wine was not good at all. The staff were not as welcoming as I imagined. The guy in the gym looked pained to even say good morning (the older guy, not the younger one who did aqua aerobics). Maggie, Suzanna, and the lady who did the evening entertainment were happy to stop and have a quick chat, but no one else, really. I know I don't speak Spanish, but a smile is universally known. Many of the guests appeared to be from Europe, particularly Germany and France. What made me uncomfortable was the constant staring from guests (and some staff). I hate to say it was down to being black, but it was just that. I felt at times that I was a circus act. Strangely, the locals OUTSIDE of the hotel were friendly and pleasant. I initially wanted to return with my grandson, but I won't put him through that. It's 2023, for goodness sake. Overall, OK experience, wonderful location, but I don't think I'll be back to this hotel, but i will visit Tenerife again.

Наталья Новоженюк

arrived at the hotel with my family at 14:00, the rooms were not ready yet, we faced an hour to check in, when we entered our room, the bed was too dirty and there was long hair on the pillow, my family also had a dirty bed, and the bathroom the door to the room does not close at all. I called the reception to change it, the housekeeper came with a dissatisfied face and changed the bed. We paid for "all inclusive", but there was no drinking water in the room at all, in order to eat you always need to carry a paper card with you, even if we had bracelets, there were no bathrobes or slippers in the room. I wanted to inflate a circle near the pool to swim - it was also not possible. There is no Internet at all, you need to pay a deposit of 20 euros for pool towels, this is the first time I have heard this. I do not recommend visiting this hotel with own experience!!!!! Look for something better, Tenerife is an extraordinary island!!!

Fidel el loco Xd

Very good and high quality rooms, almost no place for improvement. Good services in many ways such as breakfast buffets, cleaning services, and client attendance. Only concern here is the schedule they follow, it’s a bit early and not confortable for some, mainly pool schedule closes early. And the hotel location is pretty good since it’s near the beach and some good restaurants, though is a bit far away from the city itself but overall 4 stars since it’s the level of the hotel, so well deserved, of course there is always time and place for improvement

Ирина M.

I absolutely loved the time spent at this hotel. It left nothing to be desired. The price/quality ratio is outstanding. The check-in was smooth and quick, the room was wonderful with a big balcony. The staff is nice and helpful, the cleaning took place every day, very thoughtful. We only had breakfast, they tend to be rather repetitive but the selection ist quite big, so it is quite good. The hotel ist freshly refurbished, looks great, a short walk to the best beaches and just 20 minutes walk away from The Loro Park. Thank you to all the staff for the wonderful holiday!

Summer Spittle

Wow, had the best first holiday. 10 days all inclusive. The location is superb. Food was great, a lot of selection. The rooms were lovely and clean and were cleaned as soon as requested. The staff were SO friendly and welcoming. I can’t really find anything bad to say about it. If you’re thinking about booking then do it! Can’t wait to return next year 😊

Maria Kirpa

Great hotel for the amount of money you pay. The staff is very nice, helpful and friendly at the reception. They do an amazing job at the restaurant and around the hotel: everything is clean, tables at the restaurant are cleaned immediately, so you don’t need to wait for the table. The food is great, they even have a lot of options for picky children! Animation is good and not annoying. Starts and ends at perfect time if you are with kids. If you want more fun, you can always find it outside the facility. Rooms are basic but really comfy and clean. The hotel is located 7 minutes of walk from the beach. Thought there are stares on the way, you are entertained by the great amount of shops on the way. The one thing I missed there is the playground for kids, where they could hang out at the evening, but they are successfully using the swimming pool for that. All in all, great place to spend holidays!

Chris

Short haired receptionist was the rudest women I've ever met... But other than that the stay was brilliant. All other staff were polite and friendly Christina and Jonathan on entertainment were the best. Friendly relaxing environment. Shame the bar shut at 10.30 and not a lot for kids but other than that would highly recommend.

Robert Slegers

It is a good hotel and all the staff are certainly nice and everything is neat and clean. The maintenance of the buildings is not perfect, here and there a paint job and it would be great.. (they are working hard on that one). The menu during the day is good enough.. many choices!! All in all just had a good stay. Special thanks to Jonathan from the animation team who, with his enthusiasm, gets many people to participate in the activities!

Julia S

We stayed in the hotel in November 2022. They have a lovely concepts, there are villas and the swimming pools go around them. The accommodation has a lounge-kitchen, bedroom, bathroom and hallway. It was s bit dated. Our big balcony- terrace was facing a swimming pool. The rooms were clean and beach towels can be changed as many times you want. It had great entertainment, the staff was friendly and not restrictive. The hotel is located in one of the best parts of Adeje, with long beaches. Plenty of water sports on offer in that part. Along the promenade plenty of restaurants, bars and cafes. We spent great time in Tenerife.

Claire Askar

I stayed here from 24.08-02.09, and I had the best time with my daughter. The location is amazing, 10-15 min walk to the beach and shops are right outside the hotel. There are 3pools each with sunloungers, now there is the early morning treck to put a towel down, and some folks do leave them all day but-you can sit down and you can get a bed. The restaurant was fab, I have stayed in many hotels and travelled extensively however the staff and food including variety was extremely good, and again ample seating. I stayed in a suite with a sun lounger terrace- it apartment was huge with Aircon and fresh towels and linen. The staff are so friendly and try and accommodate where possible. Yeah a few bits could do with updating but on the whole a fabulous holiday and great place to stay. We are returning next year as a family.

Holtzz 96

Just enjoyed a week staying at the hotel. Honestly, I could not fault anything at all. The staff and attendants were all so cheery and willing to chat and laugh, the room was so clean when we arrived and it was plenty spacious for myself and my wife. The food in the kitchen downstairs was always plentiful and delicious and the bar and pool area were kept clean, they were amazing. Everything was amazing. Only wish we could stay longer. Cannot recommend enough if you're staying in the area

Linda Bradley

Not had the best time at this hotel. Very noisy, slow at the reception, are room was a shady side all day. My partner & I both had a sickness virus & I mentioned to the maid not to clean the room that day & she understood but the day after I mentioned to the reception “ Samuel” to have my room clean & didn’t happen. Friday two maids entered my room, made beds, gave clean towels, replaced bin liner as I had already disposed of rubbish. Meal times, I struggled with the food, finding a cup, paper cup, glass etc on the first day . Will not be back

Linda Wells

First time in this hotel. Very friendly service, the staff were perfect. Cared for my needs. We asked to hire a mobility scooter. You can if you have a blue badge. If you use an outside company, they tell you Columbus will not allow charging in their hotel. The food was perfect ,something for everyone.

Fee Walsh

Went all inclusive with my 15 year old daughter. Hotel was clean, staff were lovely so so nice from reception to accommodation staff to pool staff and especially the bar staff. The management should be fired. They allowed 2 bar staff on to serve everyone in the hotel by day around the pool PLUS serving food. This should have been at least doubled. Everyone spend 20 to 30 minutes waiting for a drink or snacks every single day and this was for June July August and the September time we were there for. The location is fantastic the hotel is clean and safe and the staff are all 10/10 but the management and whoever else is in charge of letting 2 bar staff alone cater for all the residents. Shame on ye! I wouldn't go all inclusive for this reason

Olly Reynolds

We stayed here 27/11/23 to 03/11/23, hotel is extremely clean and staff are friendly, the food is very good for a 3 star hotel with lots of different choices every day, one of the only criticisms is the hotel is VERY noisy especially at night, due to it being central to all the bars etc the hotel turns into a youth hostel at night, people running up and down the hall ways and shouting. Other than that our stay was good.

Jemimah Daly

Definitely not a 4* hotel but nice enough. Can't check in until 3pm. We dropped off our things and wandered around for a couple of hours, then collected our key. Walked in to the room and it hasn't been cleaned, still dirty sheets and towels from the last people so we had to get the cleaners then go back downstairs and wait. The housekeeping team was great though. Location is really nice for beach, restaurants and bus stop as well

L. Prokesova

Clean rooms, great staff. The food is good and plenty to choose from. Location is perfect - beach is just few minutes down the street, bus station is around the corner. Unfortunately, the bed is really uncomfortable and there is no mirror in the bedroom, only in the bathroom. I enjoyed the stay and would recommend this hotel!

Gld Wrs

It definitely does not deserve 4 stars, maybe 2 or 3 at most. The whole hotel is very neglected. It looks like it is still stuck in the year 2005. The breakfast and lunch are buffet style, the choice is large, but everything tastes the same, especially the cakes. The fruits and vegetables are not often replaced with fresh ones. The air conditioning is very weak, often it is better to open the balcony (even despite 35 degrees Celsius outside). The hotel staff is rude to foreigners. A lot of things are extra paid, for example, with all inclusive you have to pay for drinks after 11 pm. The pool is open until 6 pm. If you are at the pool after 9 am and want to use a sunbed, you will not be able to. The pool side is too small for such a large hotel and so many people, so the hotel guests take up the sunbeds, leaving their towels or other small things there. Dont waste your time and money for this hotel.

David

So the hotel staff are great! The rooms are nice simple rooms with very good Aircon, mattress can be hit and miss. The location is walking distance to the town and beaches (left at the end for sandy and straight at the bottom for rocky) The only thing that lets it down is the food, sometimes amazing food! Then the other times it can be overcooked and bland - maybe im picky... But if you're looking for a quiet all inclusive absolutely come here and chill out. Average age is 65+ of most the clientele (early October 2023)

Rita

I booked a vacation for four people, my parents and cousins. Having stayed at the hotel for 11 days, today they are returning home and I can safely give this hotel 5/5. If you are coming for luxury, of course this hotel is not for you, however, if you are flying to relax in the city center (15 minutes walk to it), spend time on the beach (3 minutes walk to the beach), walk a lot and enjoy - this hotel for you. The price/quality ratio is really good. 1. Food - meat, fish, vegetables, fruits, herbs - you won’t leave hungry, that’s for sure, good and tasty food. 2. The staff is excellent, especially my mother praised the bartender by the pool, a very nice man :) 3. The location is of course excellent, it’s a 10-minute walk to Loro Parque, the beach is close (By the way! Check other beaches nearby, there is also a beach where there are no stones). 4. The rooms are normal, of course the renovation could be improved, but there are no critical problems. Again, this is an opinion from people who spent quite a bit of time in the room. 5. Yes, the majority of vacationers in the hotel are people over 45 years old, but this is not a family-type hotel, there will be no discos until 3 in the morning and children’s animations 6. Alcohol and cocktails are tasty, not diluted to the point of transparency. 7. Auntie’s birthday happened to coincide with her stay at the hotel, they brought her a cake and congratulated her, it was very sweet and pleasant, thank you very much. The elevators need to be slightly repaired so that people don’t get stuck in them; it’s quite hot inside. In general, from 4 people I heard a rating of a solid 5. Thank you very much for a great time! :)

David Millo

I been for a weekend with my partner. Check in was quick and friendly. During the weekend they organised events, on Saturday show with dancers and Sunday with Bingo. The staff was cordial and professional. The breakfast been amazing with lot of variety meal between salty and sweet stuff. The place is nice and the pool is enough big for swimmer. The vibe and the clima do the rest. Not to expensive… Good for couple, group of friends or families. Not good for single but good for business people.

Simon Hulley

My girlfriend and I booked this hotel and had the ‘my favourite club’ option. We just had the best week ever at this hotel together. From first arriving Laura was amazing, nothing was too much trouble. The staff work so hard and are always polite. Just nothing bad to say about anything at all. The hill you walk down into town was nothing as it was a welcome walk after all the food we ate. The drinks are generous too, local spirits but very nice. Would definitely return to this great hotel. 5💫

Heiki Tulk

The hotel is within walking distance of the ocean and the old town. It should be taken into account that the hotel is located higher up and the climb is long and steep, but it offers a beautiful view of the ocean from the window. The hotel rooms were very large and spacious. The breakfast selection was rich. The hotel's pool is big enough and there are enough sunbeds, so I didn't bother going to the beach by the ocean every day.

Tintti L

Room is beautiful but missing some essentials like water glasses. Reception was not really friendly and welcoming during check in. Service not really in focus of the hotel staff. We requested amenities (glasses and a sewig kit) in the hotel app, but 6 hous later the requests were still open... Looks like that as travellers visiting Puerto de la Cruz just for one night and booking only room & breakfast, we were not really high in the valued customer list...

EnJoey

After 10 days of stay at this hotel, we were all disappointed by the food and activities. Regarding the food, it does not have flavour in general. Meals were basically rich in saturated fats. We didn't see seafood at all during our stay. The only time it was a question of "seafood" announced by the kitchen was a soup with some fish - dramatic. Concerning activities, it was simply "an non activity 4 star hotel", except during some evenings live music. After all, it is difficult to rate this hotel as a 4 star hotel. Regards.

Gareth Morris

We stayed in this hotel 2 weeks ago and we had the best time. The whole hotel was lovely and clean, the food was delicious with a good selection. The evening entertainment was great, as was the poolside entertainment. Our room was spacious and clean. It was located in a great area with plenty of amenities in walking distance. My only negative would be the need to be up early if you want a sun lounger. Could do with more sun loungers or make the second pool exclusive to hotel guests and an all inclusive bar.

Ben Thomas

Fantastic hotel! Very nice interior, always very clean, super friendly and efficient staff, great choice of food and drinks, the food especially, with plenty of variety and changing daily. Great pool, nice and secluded with palm trees, greenery and a mini waterfall all creating the perfect setting, not to mention the bar serving cocktails, beers, wines etc plus food. Good location, with the majority of things within walking distance, and taxis are really cheap if required. Special mention to Julio on the front desk who was quite the entertainer and couldn't do enough for us, as we found with all other staff. Most definitely recommend, and thank you for a great stay! x

Catriona Murphy

Arrived at Fergus yesterday and had an amazing time so far. Have been able to take part in all activities like a pool tournament, bingo and pool Zumba. Our all inclusive stay has been amazing - the food is of amazing quality and the drinks are fab as well! Animation team have been running the activities. In particular, Rui & Ida have been amazing and super enthusiastic and upbeat.

Chris Linton

Thoroughly enjoyed our stay here. A very professionally run hotel with great staff and decent food. Probably the best hotel we’ve been to in the Canaries in more than 20 years of visiting the islands.

ellie james-porter

Stayed at this hotel for a week in October and everything was lovely. Rooms were spacious and clean and all have a balcony. Situated on a steep hill and local town is about 15 minutes walk. Pool area is nice and bar is close by, entertainment Rui was great! Would definitely stay here again and recommend.

janet pattison

Very enjoyable holiday here. Room spacious. Cleaning service excellent. Pool and spa facilities.. we had relaxing massage and an hour in the thermal pool included with this. 'Beach' not for me as too rocky but great Lido in the town. Food was varied and tasty. Waiting staff faultless. Look forward to our next visit here.

Adam T

This is my third time staying, but it will probably be my last. The hotel has a great location but really is in need of renovations. Lots of cracks in the plaster and worn furniture and carpets. While the breakfast is fine, the dinners are pretty awful. Save the money and don’t do half-board. They nickel and dime you for everything here. Tap water isn’t even provided at dinner without a charge unless you’re on the all-inclusive plan. To use the in-room safe costs 3€ per day. The parking spaces are so small that cars barely fit, so expect to gain some dings on your rental car. Staff were friendly so that’s a plus. The air conditioning barely works. Not a problem if the nights are cool, but would be very uncomfortable on hot days. The clientele there is mostly a geriatric crowd of German pensioners. In previous stays, I was on a high floor and enjoyed the views. This time there were no junior suites available on a high floor, so I was placed on the 3rd floor. Views were still good. With the packed, very slow elevators at meal times, we were happy to have the option of taking the stairs. If you come expecting a run-down 2.5 star hotel and the price is right, go for it. Otherwise, if you’re expecting a nice hotel or paying a premium room rate….you’ll be disappointed

Zoe Chater

The entertainment guides are what brings the rating up so high- Caesar and Victoria are so lovely, full of life and want to make sure everyone is included. Big shout out to them for making our trip so much fun. The entertainment in itself was hit and miss- some nights were hilarious and fun with quizzes and acrobat routines and some nights were not the best with an amateur magic act and slightly rogue performances. Some of the waiting staff at the bar were also not very friendly- we found they would tend to serve the Spanish locals before us and looked down on us as we were obviously English, even though we did try and speak Spanish as best as we could. Some were lovely though, so it was purely dependent on who was on the bar. The entertainment staff are why I still rate the service highly and the rooms are lovely, cleaned everyday and with no complaints at all. It is also easy to reach town from the hotel and jump on transfer to places such as Siam Park. All in all, we had the most fun trip, were happy with the range of all inclusive food and would definitely come back again. Also DEFINITELY do the cocktail workshops- hilarious.

Rebecca Mitchell

Fantastic holiday, hotel has everything there is to offer. Staff are very welcoming. Great options for food. Cesar brings so much joy and energy to the hotel. Especially when he carries you up on stage and steals your drinks (you get it back). Love 🏴󠁧󠁢󠁳󠁣󠁴󠁿

THI SANG Huynh

Everything is perfect here, the room, the pool, the activities, Ana is a very good entertainer. Cesar also is an excellent animator, he speak fluently 5 languages in which French is easy for me to understand. I absolutely recommend this hotel. Thank you

Wiktor

Our stay at this hotel was overall wonderful. The rooms were comfortable, the staff polite, and the breakfast delicious. However, one minor drawback was the lack of parking spaces, which posed some difficulties for us when it came to parking our car. Overall the entire experience was very positive, but we will certainly consider staying at a different hotel on the southern part of the island next time.

Daniella Gubás

We were in this hotel in April and we enjoyed it a lot. Javier greeted us at the reception on our first day. He was very friendly and helpful like the other co-workers. We had a sea view room on the 3rd floor and we loved the view of the ocean from our room. The room was clean and simple but elegant. In the bathroom are bath gel/shampoo and hair dryer available. On the tv are German and Spanish channel available. We had a mini fridge and WiFi free of charge. We had only breakfast but it was very delicious and there were lots of fruits, vegetables, cheese, salami, sweets etc. I loved it. There is a room cleaning service everyday. The cleaners made also a good job. In the evenings we went to the bar and there was a live music almost every day. We drank the best cocktails made by Federico. Overall we had a really good time at Hotel Atlantic El Tope, we enjoyed it a lot. I recommend all of you to come here. 🤗

Filip Bozhinovski

This is great hotel to pick for exploring the north of Tenerife. It is located in walking distance from the city centre, about 10min walk downhill. There is a mall nearby once you walk down the stairs and different type of bars. The rooms are great, we stayed in Seaview room and the view was magnificent especially during sunset. We also got 2 sun-beds on the balcony so it was big plus for us. The breakfast option is also great and it offers different flavors for everyone, ranging from fruits, yogurts, ham, bread, cheese, eggs… you name it. One small remark is that there is limited parking space (about 20 spots or so ) so you might not always find parking space in front of hotel. Final note: Keep in mind that the hotel is also located on a hill and there is about 7 min uphill stairs walking coming from the city center (a bit of cardio 😃), so not recommended for people with knee problem.

Meta Viper1995

Stayed here with friends from the 13/07/23 to the 16/07/23, the room was nice but the aircon wasn't that great. wifi was spotty in certain areas of the room too, the Service was great, one person in particular his name was Ivan, was amazing, always friendly and happy to help out, checking on myself and the people I was with. and the location of the hotel its self brought some of the most amazing views you could think of.

IcWhy

Allot to point out, First and foremost the rooms are dated, and some lack hygiëne. Important to point out is that the staff is replacing furniture so they are trying to improve this, most hotels in this neighborhood are pretty dated anyway nonetheless this doesn't mather as you should strive to bring the best service possible we had broken light bulbs, lose toilet buttons, loud airco noises and an outside door that was difficult to open. Easy things to fix yet they weren't. The food was okay, it's different every single day but don't expect the excellent cuisine you can get in some of the restaurants around town. The breakfast was good, fresh fruit and products as it should be, the orange juice was tasteless. The pool was okay, clean and chlorine levels not to high, nothing to special I prefer a swim in the sea anyway. The extras like the pool table, sauna and gym where a nice addon but I didn't use them. One thing I noticed at the bar and this is A BIG NO NO was that all inclusive guests get alcoholic drinks from cheap premade bought bottle where as other guests get a freshly made cocktail. Why treat all inclusive guests lesser then other guests. Every customer is a customer!! Parking space is limited but this is the way it is, you can park in the nearby parking lot but you need to do allot of stairs to get to the hotel. Service is okay but most of the women staff here are very unfriendly and put up a fake smile, wether it's a low pay grade problem or the long working hours I don't know and I don't care it was noticeable and other guest will care. Also why single matrasses in rooms for two person rooms? I am going to finish it here. It's all okay but not great, not great enough to be a 4 star hotel, not great enough as they try to make it appear. However I understand the pressure and organisation it requires to keep a hotel like this running I want to point out that the staff is trying and doing the best they can but they shouldn't cut corners where it isn't needed.

Anna V

This month we were delighted with our stay at this hotel. It was our second visit to Tenerife, but our first stay in Puerto de La Cruz. On the day of arrival, we were warmly welcomed at the reception, and the service was top-notch. The hotel itself has a wonderful location, close to the city center and the beach. We had a modernly furnished room with a side view of the ocean and Teide. The room was meticulously cleaned every day, and we were provided with additional beach towels. Food: Delicious breakfasts, lunches, and dinners - lots of seafood, meat dishes, tasty desserts, fresh vegetables, fruits, and unlimited drinks. Every evening, the hotel invited us to interesting animations and dance nights. We are enchanted by the hospitality and now we encourage our children to visit this hotel later this year!

Terry Leadbetter

Okay not the most modern of hotels but clean, fair food, we came across a few couples who were complaining about this and that, my reply is you get what you pay for, we had enough to eat and drink, pool was cold but it was late in the season ...still had a swim.... weather was fantastic... What more can you ask for ....oh and all the staff polite and pleasant,, and they do have vegetarian and gluten free. They only lost a star because of the age of the hotel.

Rob Allen

We had 8 nights here. Firstly, a commendation for a great welcome on checking in. Our upgraded ocean and volcano view room wasn't exactly spacious and only had a view of a supermarket and a Burger King. It was on the 10th floor, and the handrail on the balcony was wobbly. The room, however, like the rest of the hotel, was very nicely cleaned. The location is absolutely superb. The big problem with this hotel is the food. The selection is poor, and it is not hot enough to be either pleasant or safe to eat. After giving it a couple of tries, we just ate out. There is lots of choice nearby. The hotel is nice enough if you are only going to sleep there. If you are looking for an all-inclusive that you will spend the bulk of your holiday at, look elsewhere.

Evelin Takova

The place was nice and had a great location. The menu was a bit the same every day and personally I was not impressed. I have been In similar hotels where the food was much more diverse. The only big minus for our stay this September was the air con, it was not blowing cold due to the rules and we struggled to sleep at night. But overall it was okay, i would give a 4.

Rybka622

the hotel is cool but they shouldn't call themselves a 4 star hotel. the only thing that saves this hotel is the multitude of meals to choose from and friendly service. Besides, they should work on strengthening the WIFI network (I didn't get a single line when I was in the room)

leeroy Nicholson

Absolutely awful, supposed to be a 3 star hotel, went all inclusive to make things better for us, yesterday and the day before and today drinks have been made completely different. First day we came we noticed bed mattress was full of blood they sorted that. But beds 2 single beds together! Mattresses uncomfortable and beds in awful condition, walking around you can see yourself in photos how bad it is, avoid this hotel is all I can say, spoke to a few different people about these issues and they've all been talking about us from what I can tell as the lady goes to me 'I prefer not to make you that drinks as you've been complaining all day' not atall happy and will be contacting the company I booked the holiday through

Lucy Hawthorne

Great location. Only a 15 min walk to main town. The rooms have no air con and the weather is hot, generally this is fine, but a fan in the room for some moving air would have been nice. The beds are extremely hard. Our room was next to the lift and you could here it going up and down half the night. We had to sleep with the balcony door open which meant we could here the staff arrive at 6am. Food is average, huge choice and it changes every day, better than school canteen, but not full restaurant quality. Service is good. Lovely staff. Grounds are huge and nice to walk round. There’s an outside gym and mini golf, pools are ok. Evening entertainment was great except on Saturday night which was awful.

Pearl Xia

Lovely hotel, with a lot of activities, free mini golf, 3 swimming pools which 2 of them are suitable for kids. There’s no airco or ventilator in the room, but normally it’s not necessary. The ventilators are available at the reception, only €20 deposit is needed. Breakfast was ok, room is cleaned every day, friendly staffs. You can see the sea view. Not far from the beach, but the hill is high, so it’s better to take the shuttle bus from the hotel. Shuttle bus can’t be reserved, limited seating, and no service available on Sunday. The rest are just fine.

Gerard Binder

Unfortunately, my experience at this hotel left much to be desired. The only positive aspect was the friendly attitude of the reception staff. The entire hotel seemed frozen in the past, around 30 years ago. Despite the initially decent appearance of the room, upon closer inspection, numerous shortcomings became apparent. Old and damaged furniture and equipment were visible at every turn. An old refrigerator, hastily painted white to barely conceal its condition, also had a malfunctioning freezer. Problems also arose in the bathroom, where the shower was leaking, and the water was only lukewarm. The cleaning service left much to be desired - their main activity seemed to be making the bed and closing the windows, creating a stuffy atmosphere in the room. One day, they even decided to use a strong shower cleaning agent, which resulted in an unpleasant odor throughout the apartment. When I decided to take a shower in the evening and sat in it still in my underwear, it turned out that the cleaning staff hadn't even rinsed the shower cleaning agent. This caused my underwear to discolor and be damaged, which was not only uncomfortable but also costly. At night, we couldn't sleep peacefully because at 1 in the morning, we heard noise related to garbage disposal or septic tank emptying - it's hard to understand who thought this was a good idea at that hour. Moreover, the hotel’s WiFi internet didn’t work at all, adding to the list of disappointments. Although pool water is not meant for drinking, during swimming or diving, occasionally, a small amount of water may enter one's mouth. However, when this happened with this pool, the taste of the water was so awful that it's hard to describe. It wasn't typical pool water but something much worse. This made me very concerned about the water quality and its potential impact on health. The hotel's kitchen also left much to be desired, with powdered scrambled eggs and low-quality products. The whole place seemed neglected, and the lack of air conditioning in the apartment made for an uncomfortable stay. Even attempting to get a fan from reception resulted in a cost of 20€. Additionally, homeless cats with parasites roamed the hotel grounds. As a result, we do not recommend this place. The only positive memory will be the view from the window overlooking the ocean, despite the surrounding unpleasant hotel buildings and the dried-up field across the street. The reception staff was also very friendly, which was the only consolation during our stay. However, this isn't enough to compensate for the overall lack of comfort and service quality at this hotel.

Alex Serg

Their description says that they have Wi-Fi, but in fact the signal in the room was so weak that you had to go down to the reception desk to use it. Also, the water pressure on the 5th floor was weak, I don’t know how it is on the others. Occasionally there was a smell of sewage in the room. What I liked was the presence of a kitchen in the room and breakfast. If I come here a second time, then definitely not choose this hotel.