5 Star Tenerife Holidays

Yulia Temyashova

I recently had the pleasure of staying at Hard Rock Hotel Tenerife, and I have to say it was an incredible experience from start to finish. The atmosphere is electric, the amenities are world-class, and the attention to detail is unmatched. I want to give a special shout-out to Cynthia, one of the waitresses who truly went above and beyond to make our stay unforgettable. She was warm, attentive, and made sure we felt welcome and taken care of. And of course animator Vicky that made an amazing make up for my daughter even if it was the last day of our stay, her professionalism and friendly demeanor added a personal touch that made the whole experience even more memorable. Thank you to the entire team at Hard Rock Hotel Tenerife, I can’t wait to return!

Patrick Eppenberger

- We had an unforgettable stay at the Hard Rock Hotel Tenerife. The first thing that stole our hearts was the jaw-dropping view of the Atlantic straight from our room—waking up to that horizon felt like a private postcard every morning. - Value for money is phenomenal. The generous breakfast and evening buffets easily rank among the best we’ve tried in any resort—especially the pastries, which look (and taste) like of a Michelin-star patisserie. - Staff deserve a special mention. Everyone we met struck the perfect balance between warm friendliness and unobtrusive service—always there when you need them, never hovering. Anita, who ran the pool-fitness classes and organized the pool-games, was fantastic—our son still talks about pool-volleyball! Isabel in the Rock Shop was a star: helpful, kind, and genuinely passionate about what she does. - Evenings in the lobby are a real highlight thanks to the live music sets. We loved the single-performer spots before the main show—Paolo’s set in particular was a very impressive. - If I had to note one small concern, it’s that the team seemed under noticeable pressure to secure positive reviews. While their enthusiasm never wavered, I hope the hotel’s management ensures that this drive remains healthy and sustainable for the long run. - Overall, though, Hard Rock Hotel Tenerife hit every high note for us, and we can’t wait to return. 🎸🌅

Colin Rohan Aidoo

During our recent visit to the Hard Rock Cafe, we had the pleasure of meeting Anita, a truly exceptional member of the staff. She was overseeing a friendly table tennis match between my son and me, and from the moment we stepped up to play, she brought an energy and warmth that elevated the entire experience. Anita was kind, approachable, and genuinely enthusiastic. She engaged with us in a way that felt sincere and personal, especially making my son feel welcomed and included. Her encouragement and friendly banter turned a simple game into a memorable moment for both of us. It’s not every day you come across someone who manages to balance professionalism with such genuine care and friendliness, but Anita did just that. Her presence made a real difference in our visit, and it was clear that she takes pride in creating a positive experience for all guests. People like Anita are what make venues like the Hard Rock Cafe stand out—not just for the food or the atmosphere, but for the people who bring it all to life. We’re grateful for the time we spent there, and even more grateful to have met Anita.

Maiia Kuras

Overall, we had a positive experience during our stay. The location is conveniently accessible from the South Airport—we got there by bus with one transfer, which took about 1.5 hours. We arrived before the 3:00 PM check-in time, but had no problem leaving our luggage in storage. We had booked a standard room, but through Booking.com we were upgraded to a spacious superior room and received two free drinks at the bar, which made us very happy. The room was truly great—on the 12th floor, with an ocean view, panoramic windows, and a terrace. About the room: The room had many useful amenities: bathrobes and slippers, an iron, shower gels, a regular fridge and a separate drinks fridge, a wine opener, and an ice bucket (you can get fresh ice near the elevator). They forgot to give us the TV remote at first, but brought it quickly afterward. There’s a speaker for playing your favorite music. We loved the in-room Jacuzzi bathtub. The bed was huge and very comfortable. There was also a pull-out sofa, which we didn’t really use. About the food: Breakfast was included in our stay. It’s hard to imagine a more varied breakfast! So many options for both kids and adults—everyone will find something they like, from hot dishes to desserts. The food is constantly replenished, everything is very fresh. Plenty of coffee machines, no queues, and seating is available both indoors and outdoors by the pool—amazing! There are several restaurants on the property, though we didn’t try them. We did visit the bar on the 16th floor—it’s a great place to watch the sunset, highly recommended! For regular drinks, we went to a small supermarket right across from the hotel, open daily until 10:00 PM. About entertainment: There’s live music every evening! We really enjoyed it—different performers and bands each night, including rock and more! The pools are wonderful, with warm water. You can get and return towels using your hotel card. My child didn’t want to get out of the water. There are lots of sun loungers, always a spot to lie down. There are also safes near the pool area. Aqua aerobics was fun! Every day, we also went out to the coast and had dinner at restaurants there. You can get there by bus 471—the stop is right across from the hotel. The nearest large beaches are 20–40 minutes away. Buses run until about 10:00 PM, every half hour, but make sure to signal the driver or the bus won’t stop. About the staff: The staff were polite and helpful, speaking Spanish and English. When we checked in, we were helped by Ingrid, who spoke German—she was great! The male aqua aerobics instructor with long hair was awesome and so cheerful (I forgot his name, it starts with “I”). We also bought souvenirs at the hotel shop and were assisted by a lovely woman named Isabel.

Marvin Teixeira

Excellent restaurant service by Karina During our stay at the Hard Rock Hotel Tenerife, my partner and I had the pleasure of being looked after by Karina, and we couldn't be more impressed with her service. She was incredibly friendly, warm, and genuinely attentive throughout. Her kind attitude and attention to detail really stood out and made our dining experience all the more enjoyable. It’s rare to come across someone who combines professionalism with such a natural, caring approach. Thank you, Karina, for making our time so special—we truly appreciated it!

Andry

I’ll start by saying the hotel is gorgeous—very spacious, and everything looks luxurious and brand new. The service was very good, although the receptionist was a bit rude when we arrived. Our room wasn’t ready at 3 p.m., and we had to push a little to get a different one. They really shouldn’t promise a room will be ready at a certain time if it won’t be. The pool is huge and very beautiful. The rooms are super comfortable, and the bed was spacious. We paid for breakfast, and it was a 10 out of 10. And it’s beachfront. We’ll definitely be coming back to this hotel!

Anonym Fmos

Amazing hotel, but at what cost.. Generally the hotel appeared to me very well. Vast pool, bar, gym, other incredible amenities. I thought it was all great. Until I found out there's an extra charge for pretty much anything. To use the gym there's a 6 euro fee every time or a 20 euro weekly one. A week at this hotel costs 2000 euros, why am I paying even more Not to mention we were put in a room with people smoking on the balconies, despite us clearly stating in the booking for a non-smoking room. somehow that was also the only part of the hotel where people were allowed to smoke. Generally service was quite unresponsive and didn't help much, reception can't help with basic stuff and info desk closes early. Other than that location was very nice and the beach was amazing.

lesley WILCOX

Just home from 11 days at the Mediterranean Palace & it was fabulous, having watched the refurbishment over the past few years we decided to give it a go. Very impressed with the new design, rooms are immaculate & very well furnished, the pool are is fabulous with plenty of sunbeds/parasols no need to get up at 6am! We loved the Terrace bar in the evenings with live music/dancing & a great bar, suitable for all ages & much nicer than cramming into the bars over the road. The staff were so friendly nothing was too much trouble very professional & a credit to the Hotel. I do agree with a few reviews that breakfast can be a confusing in the layout but the options &quality is very good. Enjoyed it so much we booked for next year before we left! Can I also recommend a night at Scandals in Fanabe, a night of Burlesque & dinner that was the best show we have seen in Tenerife.

Stephen Fitzpatrick

Gorgeous hotel after the refurbishment. We stayed for 5 nights in the suite as we needed the extra space for our young baby. When we arrived after a long day of travel, the room was already set up with the cot and extra little things like a teddy for our baby. They also have a fantastic splash pool for the young kids and babies. Drinks at the bar are very reasonably priced and the food was nice too. The location will not be beaten. We changed our flights to stay an extra day but we had to move rooms as they were booked out of suites. The double room was also really nice but we were a little short for space but only because we had a child. If we travelled as a couple, the size was good. We will be back

Gianluca Figini

We spent a few days at this hotel with our 7-month-old baby and had an amazing time! The rooms are clean, the beds are super comfortable, and we slept wonderfully. Breakfast is excellent, with plenty of options and freshly prepared dishes, and dinner is just as good—everything was delicious! The direct access to the beach is incredibly convenient, a real plus. If we had to point out a small detail, we would have preferred the pool water to be a bit warmer, but that’s just a personal preference. If we come back to this area, this will definitely be our go-to place!

Nikita Khudyashev

This was our first time staying at a Ritz-Carlton, so we can’t compare it to other properties in the chain. However, we have stayed at several Melia hotels on this island, and Ritz is on a completely different level — much better in terms of service, comfort, and atmosphere. Highlights of the stay: • Exceptional service • Stunning views and elegant, spacious rooms • Beautiful pools and a clean, peaceful beach • Great location — just 5 minutes by car to a well-stocked supermarket where you can buy anything you need • On-site restaurants are high quality, though quite pricey What could be improved: • Breakfast variety: we stayed for 4 nights, and the selection was exactly the same each day. A bit more diversity would make mornings more enjoyable. Overall impression: The best hotel we’ve experienced on the island so far. Despite some small areas for improvement, we would definitely come back again.

Dan Smith

Highlights of the stay: - Amazing room & bathroom - Amazing food - best breakfast ever wow and although restaurants are pricey, food is pucker - Exceptional service - Clean everything - Stunning views - Beautiful pools - Separate adult and family areas - Amazing facilities including gym, spa and golf What could be improved: - Cost of soft drinks at bars and restaurants (water is free by pool and in rooms but 6€ in restaurants and sodas are 5€ when beer is 6€ (weird)). - Paint the bottom of the swimming pools (for such a high quality resort it stands out). Overall impression: One of if not the best hotels I have ever experienced and I will definitely seek to return.

Eszter Szücs

Everything about our stay was a 10/10. We enjoyed it a lot. We booked a suite for 3 people and we got what we expected. Room service was nice, and the food at the restaurants was also great. The pools were heated, so it was very relaxing to take a dip, wasn't cold at all. Our expectations were high and they met them!

James

Had a wonderful time here. The building architecture is stunning, and the staff is very friendly and helpful. Lots of pools to choose from to relax, and golf and spa were very fantastic. Multiple restaurants to choose from and some are expensive, but very good food. Would recommend to friends and hope to come back again soon.

Rose4

The Ritz-Carlton Tenerife 5* hotel is constructed with African/Moroccan themes throughout in terracotta & all one could imagine; from welcoming & courteous staff, to great food/beverages & luxurious rooms, for which lifts are available to each floor. The hotel boasts captivating sea-views & nearby beach is simply paradise. Every member of staff at the Ritz-Carlton work extremely hard to ensure guests are truly pampered, thank you ❤💞.

Andy Bone

Rooms are a decent size, modern and cleaned regularly - sometimes the cleaning is attempted quite early! The location is good as it is outside the busy area of los Christianos, however, is up a steep hill. The pool area is quiet and we went at Easter, when it was full and never had a difficulty getting a sunbed, even if we had been out for the day. The road is busy nearby, but you need to remember that although a resort, it is still a functioning urban area. Staff were excellent and the bar area was reasonably priced the food decent. I would go back again to the appartments

J H

This place is Fantastic, staff always super friendly and helpful, cannot do enough for you. Someone is always available if you need anything. Even ring you a taxi that arrived in less that 2 mins every time WE wanted one. Great location as well, just enough away from the noise so not disturbed at night, yet only a short walk to more lively area, or short taxi ride to busy night life area if you choose. Cannot say enough good things about here. Will DEFINITELY be returning. AWESOME.

Charlie Richardson

Absolutely brilliant, My Requests were answered immediately, also given FREE breakfast which is really good value considering the price, The comfortability and overall feel of the room was immaculate, definitely staying again

Ryan Fuller

Rooms are lovely and have everything that is needed from a small kitchen fridge freeze sofa bed and 2 normal beds. Breakfast is good but is the same after a couple of days (earlier the better as there is more selection) Drinks from the bar are lovely and taste good. Staff and management are very nice and understanding always will to go the extra mile to help if needed. Only issue is the location due to it being on a large hill (it is a bit of a killer in the heat and the rooms do not have Aircon unless paid for but do have celling fans which we didn't turn off.

Richard Camilleri

Great hotel in a good location. They delivered a free bottle of cava to our room for my Birthday without requesting it.

Joanne Yousaf

Excellent hotel, arrived late evening, reception staff couldn’t be any more helpful. The hotel is kept to a high standard of cleanliness, well done the hospitality staff. My room was lovely, lots of personal touches, robe & slippers, coffee machine, free mini bar, snacks, even an iron that you didn’t have to pay for. Spotlessly clean and well turned out daily. I’ve had the best nights sleep, mattress and pillows are lovely! Dinning room, the food is excellent, lots of choice for all, well presented, the staff are friendly and can’t do enough for you. Overall the dinning room experience was calm and a pleasant atmosphere, well managed, well done to the chef's and their team for all their hard work. Pool area is well managed and maintained, the cleanliness is to a high standard, the staff work hard to keep it pristine. The life guards do a fantastic job, very friendly and helpful, no job too small. Sun-bed reservations are the way forward, this is a brilliant idea, the lovely Carmella was on hand to assist you and couldn’t do enough to make sure you were happy. Entertainment team, what a bunch of energetic, friendly characters they are, you will be entertained, you will laugh and have fun! Overall, 5 stars given to this hotel from me, the staff are here to make sure you have a lovely holiday and you will be met with a friendly smile. Location is great, right near the beech and bars!

Irina Calugareanu

This was the best hotel I ever stayed at!! Everything was exceptional, from the facilities and services to the staff. The staff, including the animation team, is absolutely amazing. I never felt so welcomed. They did everything to make sure my stay was perfect. The food was always of best quality and of great variety. I never had a dull moment at this hotel and I will for sure come back. Thank you Iberostar Selection Sabila for your amazing hospitality and services!

kane Mabberley

Absolutely beautiful place and the hotel itself is wonderful. Carmela from the staffing team is very helpful and efficient when it comes to booking your sunbeds. Santiago is also very helpful too. Tommaso from the photo team is also very personable and helpful. We also made our own glass necklaces through one of the workshops here at the hotel, which is completely free by the way and Rosie who instructed the glass is amazing also! Definitely going to return without a doubt

Cheryl Moloney

This is a fantastic hotel. Great service, great food, clean and very friendly and helpful staff. I love and I mean love their sun bed reservation system. You can book up to 2 days in advance and it prevents all the sunned hoggers placing their towels on the beds and not using them. I wish more hotels did this! Thank you Carmela for looking after us!

David Collins

We stayed for the first time in October last year and enjoyed it so much we booked again for May this year. Great location, 2-min walk to the beach, 5* food, drinks and hotel facilities and this year you can book your sun beds, so much more relaxing in the mornings. The service and staff are 5* too. At the pool Carmela & Santiago, and in the bar Frederico and the team, provide a first class, friendly and personal experience. We will definitely be booking here again

Laim Kohnen

We were here and it was Perfect. The Rooms were clean, modern, comfortable and well maintained. We had 3 Bedrooms with each bedroom having its own Bathroom which was great. The garden was big and we had our very own Whirlpool. The Breakfast was very good. It was a very big Buffet and a little Menu which was a great addition to the Buffet. And besides the rooms was everything clean and also well maintained. However the restaurants in the Resort are good but very very expensive. You have a free shuttle that drives you everywhere in the Resort.

Nathan Zwarts

Served us the wrong food every time. Cleaning stole my very expensive swimsuit never going back. Nice rooms and view but, the service is really bad. Thieves

Agnieszka Urbańska

Our stay at this hotel was truly unforgettable! The breathtaking views, surrounded by stunning flowers and palm trees, made every moment feel like paradise. The food was delicious, with a wide variety of options that pleased our palates every day. The golf course was the most beautiful we’ve ever seen, adding to the overall magic of the place. The staff were incredibly friendly and attentive, making us feel welcomed and cared for. It was an amazing experience to stay at such a remarkable destination! Without a doubt, a place worth visiting.

Nicolas Svetkow

Unfortunately, this establishment proved to be another example of Tenerife’s 5-star façade: 4-star accommodations, 3-star service, and 5-star prices. From the moment we arrived, the experience was nothing short of appalling. At check-in, we were met by an astonishingly rude and dismissive staff member, Sr. Felipe, who, despite our presentation of a prepaid reservation via Hotels.com, insisted that we were at the wrong hotel and that our suite was fully booked. Rather than assisting us further, he proceeded to serve guests behind us, leaving us shocked at his unprofessionalism and utter lack of decorum. It took a call to Hotels.com—and, thankfully, the intervention of a more competent staff member—to locate our booking. Astonishingly, the suite we had reserved was, in fact, available. However, it took two hours to resolve this entirely avoidable issue. The suite itself was unremarkable: a standard apartment showing visible wear and tear, accompanied by a pervasive smell of mold. To make matters worse, the air conditioning in the bedroom did not work properly, resulting in poor air quality that forced us to leave the windows open. On the positive side, the rest of the staff members we encountered, particularly in the clubhouse and nearby spa, were kind and helpful. Their professionalism and attentiveness provided a glimpse of the level of service one might expect from a hotel of this supposed rating. This hotel has a long road to travel before it can justify its five-star rating. A complete overhaul of the check-in experience is desperately needed, paired with added training for the reception staff, along with a stronger focus on facility maintenance to ensure the accommodations meet the expected standards.

Kamil

Our experience at this hotel was truly exceptional! The serene and well-maintained pools provided a perfect, private escape for relaxation, contributing to the overall luxury of the stay. Surrounded by lush palm trees and vibrant flowers, the views were breathtaking, making every moment feel like paradise. The dining options were diverse and delicious, offering something new to enjoy each day. While the golf course added to the scenic beauty of the property, the well-equipped tennis and padel courts made it easy to stay active. The staff were welcoming and attentive, ensuring we felt looked after throughout our stay. It’s definitely a destination worth returning to!

Kate Wilkerson

We had a great 7 night stay here in May, all-inclusive. We were welcomed warmly by reception staff who made checking in easy. Initially we found navigating the hotel a bit difficult, a map/more signage might have been helpful. However, we got our bearings quickly and this was no longer a concern. Staff were friendly and attentive, even ensured that I had everything I needed when falling ill at the end of our stay. Our room was comfortable, clean and spacious. We loved our sea view balcony. We were extremely grateful for the variety of food options at the buffet that covered many dietary requirements. Vegan food was clearly labelled and very delicious! If you weren't sure about anything, staff were happy to check ingredients with the chef which was kind. More afternoon snack options would be our only suggestion for improvement. The location meant that the nearby beaches, which provided some great snorkeling opportunities, were easy to access. Overall, we had a lovely stay at Roca Nivaria and would recommend to others! Thank you Roca!!

Martin Wilkey

We spent a family vacation here for one week and it was enjoyed by all. The rooms are great with both ocean view and pool view. We stayed at an all inclusive package. The food was excellent for all three meals a day. They made eggs to order each morning or choose from the full buffet with lots of selections. Lunches had everything from the simple hamburgers and hot dogs to the full fledged buffet with lots of choices. The dinners also served steaks, pork, fish and beef cooked to order or the large selection of the buffet or both like I enjoyed. A wide array of desserts were provided for each meal and multiple salads complimented each meal. The pools were all nicely maintained and towels available for your use. There are plenty of choices for kids from ordinary pools to the play area with multiple water slides and water park. They also have multiple play rooms for children that are both supervised and unsupervised. If you need to drop off the kids for private time, no problem. Overall I rate this resort with 5 Stars.

Chris Prosser

We have just returned from a week's holiday and had a great time at the hotel. We had a medical issue with our daughter and the hotel staff were very responsive and helpful in organising a doctor and also checking in on us afterwards. The rooms were really nice and clean, plenty of space and very large beds. All of the staff were brilliant and the animation team great with our children. We are at the buffet all week and found it had lots of choice and was good quality. Overall the hotel was great, very clean and we found plenty to do to keep the kids entertained. We will definitely return.

Stefano Cristancig

The Roca Nivaria hotel is a very good option in the area and would not hesitate to recommend it. We travelled with two under 2s and it was perfect for young families with many activities planned for children and a mini club. At the same time there are areas designated for adults only both by the pool and restaurant. Very well thought out design (when you get your head around it as it’s rather large and may seem confusing at first). Room clean and very spacious. Ocean view recommended. Restaurant buffet very good too, with a different theme every evening. Breakfast excellent. Cannot fault this hotel really.

Anna Tyhranian

This hotel is just amazing. Staff is very friendly, helpful and polite. Food is delicious, and every day they have some themes for the dinner. Cocktails were all tasty. Pools are always clean, and there's always enough space for all

Simone Dooley

Luxurious hotel. Staff were so friendly and helpful especially towards our child. Kids club were fantastic. Buffet was outstanding, best food I've had ever in a hotel. Rooms are a little dated but still very nice. Spa was wonderful, Andrea and Christina were so professional and excellent at their jobs. Would love to return. Excellent for families, children of all ages. Couples were there too. A little far for taxi rides but it's a lovely quiet location. Entertainment in evening the best I've seen. Not a bit tacky or cruise ship like! Excellent for a dip in the sea if you like swimming in natural pools, outside the hotel.

Mara Hänisch

We enjoyed our 7 nights all inclusive. They served a big variety of food. The staff was very friendly and welcoming. At the restaurants they ensured you got your meal as requested. There were a few flies here and there and a few areas had a sewer smell but it wasn’t that bad overall. The pool is great but some of the jacuzzi/bubbles aren’t working unfortunately. Our room was very clean and drinks were restocked daily free of charge. Someone might try to sell you the circle membership but if you don’t want it they won’t bug you any further. Different entertainment every day, very kid friendly.

Malgorzata Lapies Placzek

A Beautiful Place Made Truly Special by Its People The Gran Meliá Palacio de Isora is a stunning place—its architecture, gardens, and views are breathtaking. However, it does feel at times that the infrastructure (restaurants, poolside space) hasn’t quite kept pace with the number of guests the hotel accommodates. But what truly makes the experience unforgettable is the staff. The hotel would not be the same without their warmth and professionalism. A special mention goes to the bar service team for their genuinely warm and welcoming presence, and consistently exceptional service. Particular compliments to Fran, not only for his skill and professionalism, but a remarkable way of making guests feel truly valued. His personal touch adds a lot to the guest experience. Additionally, the workshops run in collaboration with local family businesses were a real highlight—authentic, engaging, and a beautiful way to connect with the island’s culture. Recommended—not just for the setting, but for the heart behind it all.

Chris Bloomberg

Spent four days at the Melia. Had a fantastic time. Went with my partner and her 4 year old grandson. Everything was brilliant. We upgraded to Red Level and it was well worth it. Our room was beautifully presented and had a great view of the sea with a large balcony. We ate in the Market restaurant most nights as the buffet suited the little one. Great selection for breakfast and dinner. Lunch time we ate in the Mexican restaurant by the pool, this was my favourite, great food, very relaxed. The Red Level team could not do enough for us, on hand whenever we needed anything. Would definitely recommend the hotel and particularly the Red Level experience. Thanks so much to Rosana and the team.

Olivia Burnham

I have seen many people complaining about various things such as: The service, the food, bugs, and much more. However, I found at my stay that the staff were very nice and welcoming, the buffet was exceptional, one of the biggest I’ve ever been to in my life. Although there was a line for the buffet, I found that it moved very quickly and was never quite that long. During my stay, I came across a few flies here and there, but they were never really a problem and it’s also not something that the staff could control. It was very clean and had an amazing view. The wide variety of plants and flowers really made it feel like paradise. The rooms were very nice and there was a cat that was always near the bridge on our way to the pool in the morning, who was very cute. Overall, I think that the people with negative reviews had one-off experiences because this was the best resort I’ve ever stayed in and will definitely be coming back.

Meli Lukowitsch

We had a wonderful time at this hotel. The staff were incredibly friendly and always helpful. The villa we stayed in was absolutely stunning. The buffet was exquisite, but above all, the dedication of the staff to ensuring our comfort made the experience truly special. We would like to extend our heartfelt thanks to Luz at the reception, as well as Massy, Toni, Riki, Cristina, Manuel, Alexandra, Moesis, John Kennedy, Juan, Laura, and Sara. Unfortunately, we couldn’t remember all the names, but our gratitude extends to everyone on their team. While all the staff were incredibly polite and professional, the individuals mentioned above truly stood out with their exceptional dedication and service. Just as the ocean holds precious pearls, their hotel’s greatest treasures are their incredible staff. Thank you for the unforgettable time—we will certainly be back!**

Renada Gocaj

This week has been absolutely spectacular during our stay at Vincci La Plantación — truly beyond expectations! Everything was perfect — whatever you could think of, it was already there, ready and waiting. The food was amazing — every night offered something different and delicious, with great variety and quality. A huge shout-out to the hardworking and kind staff, always available and incredibly polite at every moment. Highly recommended — we’ll definitely be coming back! With love Family Kola 🇦🇱

Ryan Jordan

Reviewing before we even leave. This place is phenomenal. As far as service goes, flawless. The breakfast is amazing. As fine as the details as the coffee machines. 5 pools and huge rooms, bathrooms and balcony. Love it here!

Tazmina Hannan

A lovely hotel with a great buffet restuarant available. The staff went above and beyond and were very welcoming. The pools were great and not too busy. Definitely recommend this hotel if you want a beach close by and a chilled out stay.

dorine thienpont

It was a pleasant hotel, though a bit outdated. The rooms were dated. Everyone was very friendly. The breakfast was perfect, couldn’t be better. The dinner varied—some evenings were better than others. Allergies were well indicated. A big thanks for the welcome gift. Felt very welcomed.

Vicky Gray

We had a really fantastic holiday as a family of 4. The hotel is absolutely immaculate and the rooms are large. Housekeeping was faultless and the rooms were cleaned and minibar replenished everyday with water. We soon got use to the booking system for the restaurants and I think it worked well. I would perhaps say that reception could do the first booking with you on check in to make sure you know what you're doing and you have a plan for the first meal in the hotel. You could book the a la carte restaurants easily and frequently which we loved. The food and drink was great and the coffee shop with fantastic cakes was so good!!! A fantastic all inclusive experience. I would perhaps suggest that the pool bar could do with x 2 staff members serving behind the bar in the afternoon (3-6pm) as you did wait a while for drinks then with one one member of staff. Overall, a great holiday, fantastic hotel and we'd love to return.

Taehee Kim

My kids and I had a blast at H10 Atlantic Sunset. The hotel was very well kept, the rooms spacious and clean, the staff attentive and friendly, most of all the hotel was located in a quiet and peaceful area of the island. We really enjoyed the Privilege service we got with our room. The lounge was nice to visit through out the day and their breakfast and dinner service was top notch. I recommend getting the Privilege room, just for this added service. The infinity pool for Privilege guests was also really relaxing and wonderful to rest.

Birch Birch

I have stayed at this hotel many times over the years. Always had a great time, But this time, our visit was a different story. First of all, after a long and late flight, we checked into our room, which turned out to be 2 single beds, despite us booking and paying for a double room with a double bed. When we contacted reception, they stated that the hotel was full and we would have to wait until other guests checked out the following day (after 2pm, once the room had been cleaned). When we finally checked into our correct room, we tried to open the balcony door, so our surprise, the sliding door was jammed shut. Again, we contacted reception, who stated that they would send up a maintainence person. This person never showed up. The following day, despite us putting the sign on the door for our room to be cleaned, we got back and the room had not been touched. We then had to contact reception again, who send cleaners up while we waited outside on the balcony. 2 days later, we returned to our room again, to find that the cleaners had removed our old towels and failed to replace them. Again, reception was contacted. We also noticed that our mini bar had not been restocked. We are aware that the hotel staff were under increased pressure, due to the 2 day strike, however, all of the above issues occurred before the strikes had even started. From the moment we got there, the low moral of staff was evident, which progressively worsened during our stay. This was reflected in the cleanliness of the restaurant and the service of some of the staff around the hotel. Despite continuous re-booking of this same hotel, it brings us great sadness that we will not be returning to this hotel ☹️

Zelpha Chapman

No denying this is a beautiful hotel and the food hall was very good but I have never met reception staff that are so rude or unhelpful in a 5 star hotel as I did in this hotel. Really impacted negatively on our holiday. I would not return. Our friends have an apartment nearby so we were celebrating two of their birthdays but were unable to get them a day pass and they weren’t allowed to come into our hotel at all. I would go so far as to describe some of the reception staff and security as hostile and intimidating. Really spoilt what could have been a superb break. Furthermore one day we were sunbathing around the pool and we noticed my husband’s sugar level is low as he is diabetic. I went to the pool bar to order some food. I was asked if I’d made a reservation (which I didn’t think would be necessary as there was about 15 tables available). So I said no but I’d like to reserve one. The waitress asked me to use the app to make a reservation. I couldn’t remember my apple password so couldn’t download it so she actually refused to serve me any food!!! This is supposed to be a relaxing holiday. The owners really need to address this. We would have spent a lot more money in the hotel using the facilities but instead we used our money outside of the hotel to dine and socialise with our friends as it was so unwelcoming. Such a shame as the view from our room was stunning and the facilities excellent.

Rebekah Feldman

Lovely hotel. Get the privilege level because the adult rooftop infinity pool is an amazing view. Food is good for an all inclusive. Gorgeous views. I sat on my balcony watching the sea for ages. It’s a bit of a drive from the airport so rent a car or prepare to uber. Service was wonderful and a big thank you to all the waiters at the buffet and privilege restaurant and lounge for treating me so well. The rooms are gorgeous and have a separate seating area and private balcony.

Cat Pro1

We had a fantastic stay at Baobab Suites! The room with a private pool was absolutely amazing – a perfect place to relax and unwind. The suite itself was spacious, modern, and had everything we needed for a comfortable stay. The staff were incredibly helpful and always friendly, making us feel welcome from the moment we arrived. Taxis arrived quickly whenever we needed them, which made getting around super convenient. Breakfast was a real highlight – plenty of delicious options to choose from, with something for everyone. The gym was also impressive – modern, well-equipped, and perfect for keeping up with our workouts. The location is up on a hill, but we enjoy walking, so it wasn’t an issue for us – in fact, it made for some great views! We’d love to go back soon. Highly recommend for anyone looking for a relaxing and high-quality stay!

Dan R

Beautiful hotel, staff friendly and location is good. We had 2 bedroom apartment with pool, very spacious throughout with nice seas views. We would definitely visit again.

Marina McCullagh

Isolated at the top of a hill, at the top of Adeje, the location is dreadful. There is no minimart or even a lollipop to be bought anywhere near, and considering we were in a self catering apartment, the lack of groceries near by other than a 15min walk down a giant hill (which you have to walk back up with said groceries) is bizarre, especially where the food options are limited. The hotel is also designed without health & safety in mind, with multiple tripping hazards where ramps are immediately alongside steps & stepped walkways are concealed by sand pits. We were also without hot showers for 4 days before the problem was resolved. On the plus side, The Buffet breakfast is fab and the cleaning staff & Camilla in reception are exemplary at their job.

Kirstine Farrer

Just back following a superb stay - it was by far our best holiday in Tenerife.All the staff helpful especially Corina and Marisa. Our Suite had spectacular view over the bay for the New Year fireworks display.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Francesca White

This is, by far, the best holiday we’ve ever had. Everyone at the hotel is so welcoming and friendly, the rooms are huge and the food is incredible. There’s a lot of lovely activities for adults and children alike. We did the wine tasting, sangria-making class, aqua gym, beach volleyball (we pretty much did everything). The animation team is so much fun - they make sure everyone’s having a good time. We don’t normally participate in resort activities, but the animation team was just exceptional. Bingo is really fun. HUGE shoutout to Luca, Samuel and Eugenia! I still can’t get over how good the food is at this resort. We did royal level specifically for the a la carte experience and it did not disappoint. Every single dinner was a culinary experience. (Bravo to the chefs!) all the hosts and servers at the hotel are top notch. They keep everything immaculate, they check on drinks, clear plates. This was our first time at a Barceló hotel, and we will definitely be back.

AM K

my 3rd visit and this time with my mum and we had 2 separate rooms, little disappointed that we were allocated rooms above kitchens which made for a for some interrupted sleep, as a my barcelo member i do wonder what the benefits are with room allocation/upgrades, as to date i have never received an upgrade no matter what hotel i have been at and there have been many. i was moved swiftly after raising the noise issue but would suggest these rooms should not be used until sound proofing rectified - but this was a disappointing start with a few nights of bad sleep. overall though we had a lovely stay, the staff are super helpful wherever you are, it was my mums first visit and she thoroughly enjoyed herself. will definitely return if i can be guaranteed i wouldn’t be allocated same room! Our second stay and even better this time, our first stay was before their official opening a year ago and was great, but this time, small improvements and it really was the perfect winter sun break, if you are happy with a peaceful hotel that never feels busy even though it was fully booked, good food and drinks with costal walks, I would thoroughly recommend, every member of staff was amazing, particularly Keny at royal level pool an absolute superstar, Samantha and Daniel too, every member of staff was so welcoming and helpful, I love how customer service is number one priority at this hotel. We will return I am sure.

Elisabet Santana

The hotel's location was perfect, with stunning views of the ocean and easy access to the beach. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. The food was delicious and varied, and I especially loved the themed dinners. I would highly recommend the Barceló Tenerife to anyone looking for a relaxing and luxurious vacation

ggmail 110

Having a wonderful stay at Royal Hideaway, excellent breakfast, and food all around has been great, a nice Italian restaurant, and another buffet one on the other side of hotel, staff are all super friendly and helpful and a special mention to Justina, always friendly and welcoming. Highly recommend as a whole.

Annika W.

Awesome crew / staff. Everyone is super friendly. Especially Victoria with her positive attitude is trying everything to make your stay as pleasant as possible. Lovely to sit at the waterfront for breakfast and dinner. What I found strange is that there is not even one free soft drink / water with the dinner, if you are not all inclusive. If you booked a sea view room, make sure to stay at a show or bar late, because otherwise you will anyway hear everything of the parties going on in the Plaza area. The animation team of active is also incredible. Can only recommend to attend the one or other workshop.

Skip

Was there a few years ago it's a great hotel for adults no kids when we were there so peaceful overlooking the golf course a discount on course plus hote provided free golf carts to anyone who wanted them. Would recommend to any golfers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Cormac Lynch

Always a great welcome. Spotless clean and top class service.

M T

Overall a magnificent hotel for children. There was so much activities for kids and very well run. The shows were incredible and well worth going to see. The food was really good, the drinks were great but a little annoying that the spirits and better drinks were near the infinity pool at the end of the resort. So sometimes a trek to go there. One massive annoyance is the sunbeds, people up at 6am to put towels down and then not show up either for hours or at all. As there are so many pools, I think people reserved beds and didn't bother to use them. I think the hotel needs to address this because if you come with a big family, you'll never be able to sit together. One other thing, the restaurants on site said you must dress smart, but no one did. We dressed in evening wear, nice dresses, boys wore trousers and shirts, other people looked like they were going down the pub. So either enforce it or don't bother saying it. We stayed in a different hotel in Tenerife and they sent people away to change.

Stephen Ramage

Fantastic family all inclusive resort. Ive never been to a all inclusive resort before and wasn't sure I'd like it, but i really do. Lots to do. Great pools, water slides, shows. The kids (4 & 18 months) loved it. Friendly attentive staff. Clean facilities. I. So glad my partner talked me into it. Worth every penny if you can afford it.

Julie Ormiston

Stayed here for a week, although the rooms are lovely & the staff are great, the whole experience was not great. The place is so noisy, why can’t the animation team turn the music down when they are on, then they scream down the microphones. The adult only pool unfortunately even though a lovely pool, it’s chilly, & in the afternoon the wind picks up & soaks all the beds. Never mind trying to find a bed or umbrella up round any of the other pools. DO not let your eyes away from your young children for a minute in this place, instead stay in a hotel that has 1 pool & take the kids to a water park for a day, a lot safer!

Niamh O

This hotel is absolutely amazing! It is spotless! Food is amazing so much choice!it is varied so much daily! The shows are unbelievable for a hotel! So much work is put into the kids. The staff are so friendly! I cannot fault this hotel! Only downside which is no fault of the hotel’s but the wind can pick up at times and be breezy. This breeze is nice to keep the hot sun off too! A fantastic amazing holiday!

Evija Velpa

Only now got to review this hotel. My family went there mid April. It's honestly great to send the extra for the 5 star experience. The rooms are large and clean with massive beds. What we loved were things like. The daily refilled mini bar with beer and soft drinks. That the room keys are attached to the wrist bands.( No having to worry of miss placing it) That you can request a jug of coffee at breakfast table. Proper pastries and wide options of food on everything. Eggs done 5 different ways, seperate kid options. Also at dinner they had a option of a proper cake instead of just the lil sponge square type. Honestly the best carrot cake I ever had. The pools have a lot of seating. And a lot of activities happening. Down by the pool is a burger place, for a quick lunch along with salads and fruits. And alcoholic slushies by the adult section. Loved that towels weren't a hassle. Easy to pickup and and swap and give back. In the evening highly, highly recommend going to the shows. Actually very cool and impressive! The sport bar and lobby bar were great! Another big plus was that All inclusive they will make you essential any cocktail at the bar from scratch! You get couple of free restaurant visits at the hotel. Make sure to book that ASAP. The staff was great. From lobby to pool and bars and room service. Thank you for having us!

Gaetano Lanza

Gran Hotel Bahia del Duque Resort is a very nice hotel. The room we had was very nice, the bed was comfortable. In the room there was a coffee station with a nespresso machine, a safe, a minibar etc. I informed the receptionist that the day after we checked in was my partner birthday so we got a very nice surprise in the room . The breakfast was super, with a great selection of food and drinks. They have few swimming pools and restaurant to choose from. Most of the staff was friendly and polite. This is a great resort, however, if there was a better attention to the detail it would be even greater. The box with coffee and sugar was messy, not tidy up or cleaned from the previous guest. The day when we checked out we were very annoyed by the housekeeping: they come in the room while we were having breakfast (nothing wrong with that) they started to clear up the room, after the breakfast we went at the pool area and when we came back we noticed that they went in the room again... while in the room they try to come in again. it was not yet time to check out but the housekeeping tried hard to make us to go away, it was our check out day so they should just left us in peace since we did not overstay. (Visited January 2025)

Josh Eckart

Gran Hotel Bahia del Duque Resort was an amazing experience for my wife and I and our two young children. It was definitely a 5 star experience, and worth every penny. The grounds were immaculate, the staff was extremely friendly, the service was second to none, the rooms were very clean, the pools were beautiful and a huge success for entertaining our children, and the views from our room of the ocean and hotel grounds were gorgeous. The day we left we started planning our return trip and plan to stay at this resort every time we visit the island. It was a fantastic experience and we can’t wait to return.

William Richards

We just got back from a week at the Bahia del Duque with a 2 and a 4 year old, and it was great. We were a little skeptical heading into week and delighted to say the hotel was fantastic. Staff were amazing, I wish I could remember more names to complement, but everyone was really friendly and helpful. The rooms are slightly dated compared to more modern design-led hotels, but they're comfortable, spotlessly clean, and still very nice. We were in a junior suite so all four of us could fit in one room and it was great - spacious, comfy, and a lovely balcony which was really handy with the kids. Pools were awesome, and the public beach below the hotel was really nice and the access from the hotel really convenient and easy. Good sand for building sandcastles, nice entry to the sea for paddling with little ones when the waves weren't too rough, pleasant level of busy - felt lively without being overcrowded. We would definitely come back for a similar holiday of relaxed pool and beach with little ones, but the hotel also looked very nice for a more adult break, with great pools and bars with lovely views. We had two concerns before the holiday based on reading other reviews, which both turned out to be total nonsense. (1) that even the heated pools might be cold, but that turned out to be nonsense. The heated pools were perfect temperature, and even the unheated pools were pleasant. The pools were lovely and a big selling point of the hotel in my view. (2) restaurants. Some reviews said the food was overpriced and inconsistent. I'd say the overall standard was very good, and maybe you can get better value for money outside the hotel but it wasn't silly prices in the hotel - certainly very reasonable compared to the UK still. We had great meals at the Brasserie, Beach Club (twice!) and Alisio's. We then had a second meal at Alisio's which was mediocre. Would say the Trattoria was totally fine - strong pizzas but relatively bland other dishes. Sua (basque food) was absolutely delicious, but our service was a bit shoddy. Overall I was very satisfied by the quality of food (including the more informal lunch meals at pool restaurants), and while we had disappointing service at 2 dinners, I think to have slightly disappointing service at 2 out of 20 or so meals we ate in the hotel is pretty good going. And to be clear the poor service was a result of staff being run off their feet rather than not being good/pleasant staff.

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

William Blower

A lovely Canarian style resort hotel situated right by the beach in Adeje. 4 pools. 2 not heated 2 heated. Rooms were nice. The breakfast was great - Buffet style, tremendous choice. Breakfast Staff were great especially young Javier. We ate in the Italian restaurant. It got busy very quickly and staff seemed harassed and short staffed. We were sat by a doorway and kept getting brushed past when the staff were going past because there wasn’t much room there. The food was ok but nowhere near Michelin star quality.

Emma

Absolute paradise. Staff are so lovely and welcoming. Such a clean and fresh hotel. Perfect entertainment for the kids and the pools.. Well, if I could give more than 5* I would!! Just the kids water park alone is perfect. You don't even need to leave the hotel!! Perfect view either side.. The mountain or the ocean. I honestly didn't want to leave this place!! :) oh and the buffet... Amazing and so much selection of fresh foods and drinks! Also there was always plenty of sun loungers spare in good spots too!!

James McKillop

A fantastic family hotel. It offers everything, plenty of variety, a lovely double bedroom suite, swimming pools for different ages, a nice range of food… and the staff - they are lovely to a person. All friendly, helpful and very accommodating! It’s also a short walk down to a great beach and some yummy restaurants. Cannot fault it really

Jen Smith

Before anyone says ignore the bad reviews. Here are the facts. The good stuff- fantastic rooms, facilities are brilliant. Food was good lots of choice. Pools lovely option for kids brilliant, lower pool quieter. Excellent. Location is brilliant for us anyway as near loads of our favourite dining. Easy to get a taxi and valet service for when we had a car was perfect. Always plenty of towels available and always sunbeds available. I also loved the fact the pool doesn’t open until 9.30. No rush! The bad stuff - staff looked miserable. We were when they striked and who can blame them! They quite obviously need paying more and look unhappy. Service was lacking in most areas. At breakfast it was chaos most days and most days we struggled to get a coffee. We mentioned this to management and they said thanks for advising. Nothing changed. Housekeeping again wasn’t great, our room was never really cleaned and on 2 days our beds weren’t changed. Lunch round the pool was hit and miss. When we left we had to get our own luggage, nobody offered to help. I was asked how our stay was and I said mixed. The answer I got back was we are full? For a 5 star I expect better. I come to Tenerife loads and have stayed at the Tivoli twice in the last 18 months which is far superior. I got a survey through and it didn’t even work. Overall facilities are brilliant for kids. Service is not! Would I return no

Abigail Robinson

We've visited this place for the last 6 years, sometimes twice a year. This year has made a once exceptional hotel a mediocre hotel. To start, when checking in they mixed all four rooms up putting wrong family members into rooms with other family members. This made using the app almost impossible, yet we were met with "use the app" when asking for help. Breakfast is chaos. We have had hot drinks twice so far in our week stay. Whilst eating our breakfast yesterday we had a cleaner sweeping up under our legs. We have yet to be able to get a bowl for cereal. The pool, where do I start with this. We have never in the 6 for me (11 for my parents) times of being here had the fights with sunbeds, people are taking towels back to the room and lining up at 9am and sprinting to get beds, some of which are not laid on until gone afternoon. Yesterday we witnessed people taking other people's belonging off sun loungers because "they had small children" so expected to be at the front of the pool. There is little to no staff on during the day round the pool. The tablets don't work. We are signing for ordered before getting the items, to then have items missing and being made to sign again. (No doubt being charged twice for the one item) when trying to liase with staff around the pool to tell them we have items missing, they have very limited English. Previous stays we had no problem with ordering round the pool, now we are lucky to get two orders the full day, and that is with fighting to get a waiter to come over. The animation team need more training on how children don't always fit their "normal" first day there was a lovely lady in maxi club, who understood my son (8) will join in for so long then when over simulated with take himself off and do an alone activity. The other days the animation team said he cannot sit on the table and stack cups as all the other children are playing together. Other children would love to be here joining in and he doesn't. To the point where she has said he cannot come anymore, unless one of his parents come to sit with him. Not listening to me that he does, want to be there, just sometimes wants to play a quiet game. Lots of new ideas when it comes to entertainment but badly executed. No where near enough seating at both the -1 and the hall where the western night took place. As we have stayed so many times we have the silver amigos, parents gold amigos which one of the benefits is late check out when going to reception to very what room we could have, we were meet with do it on the app, when stated the app isn't working and we have the silver/gold amigos the reception staff member replied "so". Unhelpful and still not sure whether we can have a late check out tomorrow. I used to recommend this hotel to everyone, but would seriously think twice about ever coming back.

Eilish Neally

Great facilities, service and food. Special mention to the animation team, especially Mika. She was amazing with our 18 month old in baby club and to our 7 year old in kids club. They had great fun on the water slides. All & all, a great holiday and a fabulous return visit to the GF Victoria. We will be back again.

D. S.

Avoid at All Costs – A Nightmare Disguised as Luxury Rating: ★☆☆☆☆ (1/5) We spent two weeks at Red Level Gran Meliá Palacio de Isora, expecting a premium, adults-only luxury escape. What we received was the complete opposite – a holiday filled with disappointment, frustration, and stress. Here is a full breakdown of what went wrong: ⸻ 🪰 1. Fly Infestation & Poor Hygiene The entire resort is overrun with horseflies and biting insects. They’re on sunbeds, in restaurants, even in food trays. The smell of sewage near some areas and the presence of bird droppings on furniture add to the disgust. You cannot sit or lie down anywhere for more than a few minutes without being attacked by insects. Hygiene standards are simply unacceptable. ⸻ 🧒 2. “Adults Only” Is Misleading – Children Everywhere This hotel is sold as Red Level Adults Only, but that’s only true for breakfast. For lunch and dinner, guests are sent to the main hotel with families and screaming children. This is not the exclusive, adults-only experience we were promised. In fact, it is a clear case of false advertising. ⸻ 💸 3. Hidden Costs Despite Luxury Upgrade Despite paying for the highest all-inclusive luxury package, we encountered: • Bali beds costing €200/day, even though they were included at other Meliá Red Level resorts. • Drinks chargeable in restaurants, even though they were free at the bar. • A “snack bar” for lunch offering only apples and cake. It’s shocking how much was excluded or restricted, even with the highest tier package. ⸻ 😠 4. Disrespectful Staff After Complaints After we voiced our concerns, we were treated coldly and ignored. Worse still, some waiters made derogatory remarks about guests in Spanish, assuming we didn’t understand. This is unprofessional, disrespectful, and absolutely unacceptable in any hotel – let alone a supposed 5-star luxury resort. ⸻ ⏳ 5. Chaos and Lack of Organization Long queues of up to 30 minutes at breakfast, unfriendly waiters, chaotic restaurants full of noise, and no real Red Level structure during the day. It felt like a budget resort at full capacity, not a premium 5-star experience. ⸻ 🧾 6. No Real Compensation We received an upgrade of our room, which we did not ask for – and which did not solve any of the actual issues. The room was fine. What we needed was peace, service, and the luxury we were sold. Instead, we received empty gestures, such as being offered a Bali bed for one day as if it were a gift, even though this should have been included. ⸻ 📉 7. Our Feedback Was Not Taken Seriously Despite multiple polite attempts to explain the issues, we were met with copy-paste responses and generic apologies. It became clear that honest feedback is not welcome here – it is ignored, downplayed, or blamed on third parties. We even heard from others that this is a known pattern. ⸻ Final word: We paid over €10,000 for what turned out to be a stressful, degrading experience. We spent most of our time in our room, just trying to avoid flies, chaos, and disappointment. This is not a luxury escape – it’s a highly overpriced trap. If Meliá does not address these issues soon, their brand reputation will collapse – and this hotel will be the reason. 🔴 Avoid at all costs. You will regret it.

Raymond Hill

The standards at this hotel are very high. It is one of the best hotels we have ever stayed at (includes Hawaii and Bali). I like the segregation of "adults only" and families. It enabled a peaceful, relaxing stay. (Note : Master Suites are located in the families area) Some pools are heated. We found the service excellent, attentive but not invasive (we were all inclusive) Looking forward to our next stay.

Liutauras Ceprackas

BE AWARE: If you have any respiratory issues, this hotel may not be suitable for you! The air conditioning system is plagued with black mold, and the smell is unbearable. Rather than addressing the source of the problem, they’ve opted to mask the odor with artificial fragrances, which essentially means they’re just poisoning their guests. (Check out the video I posted for proof.) Sea View?: Don’t expect the promised sea view—it’s more like a view of a concrete wall. If you want to see the sea, you’ll have to stand on a chair. Additionally, there’s no clear boundary or control over who can enter the "Red Level" area, which takes away any sense of exclusivity. Noise and Pool: To top it off, there was a party right outside our balcony, which made it impossible to relax. Also, the pool at the Red Level is at least 2 degrees colder than the adult pool at Gran Melia, although the service at the pool was decent. Overall, this hotel is definitely not what it seems, and I wouldn't recommend it based on my experience

suki bassi

Staff , facilities and location absolutely wonderful ! We were half board and had access to many a la carte restaurants which saved us the experience of over eating in the huge buffet ! Walks along the promenade were always a delight and loved the different classes during the day . The red level bubble is special and serine . Only issue were constant flies and birds in the food area . There needs to be an indoor space option on the ground floor where breakfast etc is served .

Thomas Schönefeld

The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal. Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable. As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this. The prices for wellness services are significantly above average, even for a 5-star resort. In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.

Jakob Reeve

We stayed at this hotel for a week on the adults-only side and absolutely loved it. The hotel is of the highest standard, from the incredible breakfast — one of the best we’ve ever had anywhere — to the beautiful pool area and amazing rooms overlooking the sea and the small town. Every part of our stay exceeded our expectations, and we genuinely have no faults to mention. A special shout out to Olga, the yoga teacher, who we saw every morning at 8:30 by the pool — starting the day with her classes was a real highlight. She also kindly adapted the sessions for my pregnant wife, which made her feel very comfortable and happy. We also really enjoyed the massages and afternoons spent relaxing in the spa, as well as making use of the gym. This hotel truly has everything you could need, and all of the staff were so friendly and welcoming throughout our stay. We will definitely be returning in the future.

Meike de Vries

Truly flawless hotel stay – would return without hesitation From the moment I arrived, this hotel exceeded all expectations. I was welcomed with champagne and macarons in my room—a lovely detail that set the tone. The room was spotless, quiet, and beautifully designed. I slept incredibly well—the bed was so comfortable. Despite some reviews mentioning traffic noise, I experienced complete calm. I could hear only the breeze and distant waves, which made the whole stay feel incredibly serene. The staff were exceptional: warm, professional, and always available. Housekeeping came twice a day, so everything stayed perfect—and you can easily get extra water or anything else. The gym was clean, well-equipped, and offered complimentary water and towels. I also booked a sports massage at the spa, which was absolutely top-tier. They asked all the right questions and delivered a professional, caring treatment. A special thank-you to the massage expert—Grace (I think?)—she was excellent. Breakfast was generous and of high quality. This was one of the most peaceful and well-managed hotel stays I’ve had in years. Great value, outstanding service—I would come back anytime.

tilly mitchison

Overall the hotel is really great. Everything is amazing the service, the rooms are really comfortable and the beds are massive. We sat at the pool every day and the service was great especially from Yosniel. They make the beds up for you and bring drinks/food to your table. The only improvement we would make is to the evening buffet as the food is a bit basic and you have to stand waiting for your food as it is cooked fresh which can mean your waiting for longer periods of time. I think if we came again we would probably only do breakfast included and go out for dinner as there are many nice restaurants nearby. Otherwise the hotel is great.

Kay Hodge

Lovely hotel! The food is healthy and beautifully presented. Breakfast was exceptional and extensive, with a variety of sourdough bread and jugs of a choice of freshly made smoothies. The beds are huge and soft, the showers are large and powerful. Yoga and aqua classes by Olga and Paola were a great addition.

Jackie Gant

Possibly our 10th visit to Royal Hideaway Corales & as always a superb experience. The suites are well designed, luxurious as well as practical. All aspects of service are exceptional, I have never encountered anyone without a smile. The daily exercise classes are a highlight for us as the water is kind to older joints. Olga is a wonderful instructor who teaches with great music & a joyful attitude. There’s a schedule every day with something to suit all abilities. Virtually everyone we talk to has been here before which says a great deal about the quality of the hotel.

K F

I have stayed at this beautiful hotel before, but this was the first time on my own. I was a bit nervous about coming alone but I needn't have worried. Everyone really looked after me and made me feel very special. I couldn't possibly mention everyone who gave me such special attention - the list would be endless. I fell in love with Tiziana as everyone does. She is Wonder Woman! Despite her many managerial duties, she treats every guest as special and nothing is ever too much trouble. I also have to give my warmest thanks to Victoria, who went out of her way to accommodate my every wish with such kindness. After that everyone in the restaurants, house keeping, reception and poolside. On top of all that, the hotel is just stunning, set in a fabulous location with beautiful gardens. And NO Sunbed Wars. If you've stayed here before, then you know what I mean. If you've never stayed here, then Go! You will love it!

Rita Nogueira

This was our third time visiting Tenerife, but our first stay at Mirador - and it absolutely did not disappoint. From the moment we arrived, we were welcomed by an incredibly friendly and professional team. The food, views, and service were nothing short of exceptional, making it a truly unforgettable trip. Although we usually avoid hotel buffets and had initially chosen the breakfast only option, we quickly changed our minds after experiencing the quality of the cuisine. We ended up dining at Mirador every evening - it was that exceptional. A special mention to Carlos, who was not only wonderfully professional but also added a thoughtful touch by remembering our favorite wine each night. Huge thanks to Taziana for going above and beyond to make our stay extra special. Her warmth and attentiveness made our experience feel personal and unique - prestige service through and through. Taziana and Alexandre in particular, deserves a heartfelt thank you for helping my partner plan our engagement, which was the cherry on top of an already perfect stay. The hotel itself is stunning, with beautifully maintained pools overlooking the sea, a great central location just minutes from the beach, and fantastic evening entertainment. Every detail is thoughtfully considered, creating a luxurious and welcoming atmosphere. This hotel will always hold a special place in our hearts. Thank you again, and we can’t wait to return next year!

Margaret Benning

My husband and myself have been to the El Mirador hotel 6 times now and have already booked again for next year. The hotel itself is wonderful and the staff are very friendly and so helpful. They even remember their returning guests each year. Special thanks to Orlando and Tiziana plus all the staff who make our stay so cared for and relaxing.

Elli S

I just enjoyed the wonderful services offered by this hotel and, of course, all staff in charge with excellence in services. The hospitality of this place gives you a great feeling as soon as you enter and look around. Beautiful indeed!

Donald Craig Manuel

This is my third time staying at this hotel, and it’s truly one of the best hotels I’ve ever stayed in. The service is impeccable! Everyone is so friendly! The rooms and the views are amazing! It is the only place I stay at in Tenerife, and I can’t wait to return! Special thanks to Tiziana for always making our stay magical. Also, Leticia and Jose Manuel are always the kindest. Thank you so much for everything!

Stephen T

What a find 😀👍 A beautiful boutique hotel with the most fantastic attentive staff and perfect location. Gorgeous room overlooking the very attractive pool and outdoors area with viewes to the beach and sea beyond. Our gorgeous room with upper mezzanine floor with plunge pool and cabana. The giant sumptuous bed large bathroom with walk in shower and bath fluffy towels and twin basins. However the friendly highly professional attentive staff who just made the stay even more perfect. Nothing was ever too much trouble. A special call out for the breakfast team and Emil who always gave us a fun start to the day. Pool area is gorgeous and perfect place to relax.Next door sister hotel has an easy access gym too and location beside seafront boardwalk and short walk to centre is super convenient !! Our 1st visit and will definitely be more when we return Thank you team 👌😀

Sohail Inayatullah

Well Deserving of five star status. 1 quiet warm pool with a helpful life guard. 2 right next to a stunning beach. 3 Amir at breakfast was brilliant and others too. 4 Reception staff outstanding. 5 Gym is at the hotel next door. 6 Next to restaurants. Truly a great place to stay. Highly recommend.

Martin Wildman

A luxurious and relaxing week at this very special place. Great service and attention starting with meet and greet from Florence at check-in, in the restaurants and round the pool till check out with Valentina at the end of our stay. Faultless

Catherine Ruff

The most beautiful hotel with the best customer service and care on the island. Trust me I’ve tried many! From the moment you walk through the door you’re treated like family/royalty your every wish wherever possible is granted. Check in is smooth and seem less, your bags are whisked away to your room while you relax with a glass of champagne and check in. The rooms are spacious and beautifully decorated. We chose to stay in a suite. We had the luxury of a spacious lounge and dining area. A small bathroom with a toilet and sink is supplementary to the main bathroom. Comfortable sofa and chair and large flatscreen smart tv. A fridge and storage space are great extra features in this room. Access to the terrace from the lounge via sliding door. The bedroom is large and comfortable the bed is huge!! It is possible to close the door and separate the two rooms. Also the most comfortable bed I’ve ever slept in. Another large flatscreen smart tv. Tea and coffee making facilities and fridge also a free safe and lots of storage space. Again there is access to the terrace via a sliding door. The bathroom is again very large with separate shower and bath and separate toilet. Luxury toiletries are provided and a good quality hairdryer. The rooms are kept immaculately clean with a daily clean and towel change an evening turn down service will also refresh any towels you need. The hotel is kept immaculately clean and smells amazing! The breakfast has a wide selection of continental and the cooked selection is to order. You can eat lunch and dinner and we did on a few occasions always a pleasure especially the Canarian soul night with a locally sourced menu from Tenerife and the surrounding islands. Accompanied by a duo providing great music! Just one last thing to mention, the wonderful staff and management who always have a smile on their faces. Are keen to make your stay hassle and worry free. There when you need them but discrete and not overbearing. The hotel is an oasis of calm while outside are the most wonderful restaurants shops and beaches so for me the best of both worlds!

Grandma Lindo

We have just had the greatest pleasure of vacationing at this hotel, it was expensive but our daughter and son in law treated us to this holiday. We had the most wonderful time , the hotel was spotless, rooms a great size , breakfast was superb and plenty of choice, the staff were second to none attentive but not intrusive polite and genuine “thank you all for your 1st class service” and the bonus, we were with our daughter and son in law who flew in from the states to spend time with us “we came from United Kingdom” We most definitely would love to stay there again and would highly recommend to other potential guests.

Svetlana Pocajt

We often come to this hotel as a family because there are activities and amenities that appeal to each of us. For our youngest daughter, it’s the kids club—she practically never leaves it. My husband and I enjoy the sports activities available both inside and outside the hotel. Each of us finds something we really like. We’re always happy to see familiar staff members who are still working at the hotel. For example, Kristina is someone everyone remembers fondly, as she has been warmly welcoming guests at the breakfast restaurant for years. In short, this is a place where you can truly relax and "recharge your batteries" for everything that comes next. I wish them continued success in their great work. Every time we come—the hotel is full.

T. S.

This has been the third time we visited Royal Hideaway Corales Suites with our family. Every time it has been a great pleasure staying here. Location wise it is close to the airport (20 min drive) with lots of restaurants close by. Especially in La Caleta you can find plenty of different places to eat during the evening. Breakfast is a must at the hotel; superb quality of many different food choices and great coffee ;-). Hosted by Justyna who is very friendly and gives you a warm welcome every morning! Also, the rest of the staff at the restaurant is always there to ensure you have a great start of the day. Also, due to the distinction between the hotel for adults only (next to Royal Hideaway Corales Suites) you can comfortably enjoy your food with the family as it is a kids friendly setting. Pools are great, never too busy, but lots of seating around it. Fair prices for food when sitting at the pool (Starfish) with professional service. Rooms are spacious and well maintained, not feeling outdated at all. Every room has a large balcony where you can watch the sunset in the evening. Gym facilities are good and not too busy. Would highly recommend the hotel and we’ll definitely return for another holiday next year!

Ed Freeman

Amazing place with amazing service. The staff are so friendly nothing is to much trouble. Breakfast is an extravagant display. ( Go find a video on YouTube and you will see ) The hotel has character and style the reception to the suite side is like a bond villain lair . We where a party of adults but stayed on the family side as it's so much more friendly and still has style and luxury.

Sam Adams

The food was incredible and the staff were friendly and helpful, they made us feel very welcome. The location is beautiful and very convenient, as it is close to the airport. The pool is lovely for kids to play in (and the pool is heated!) . It is also very close to Siam Park which is a very popular water park attraction.

Brid McMahon

Absolute perfection! I agree with the praise for the brilliant staff throughout the hotel. Welcoming, friendly, efficient, genuine. From the hotel architecture and spacious rooms to the immaculate restaurants, pools, and surroundings, everything is maintained to the highest standard while respecting the beautiful natural landscape. Excellent location for kids too. There is something for everyone here. Can't wait to come back.

Jonny Aston

The most incredible 5 days. We chose the royal river for our baby moon and could not have asked for a more perfect place to spend it. The villa itself was spacious and stunning, a private pool joining the river pool was a unique feature that gave you the sense you were swimming in the middle of a rainforest. The staff across all functions at the resort were incredible friendly and always on hand for any requests - adding to the feel of the resort. The food and facilities of the resort were 5*, we ate different meals each evening, all of which were of the highest quality. The pools are perfect, both in look and temperature and the resort is as clean as it is stunning, with rooms being cleaned twice a day! I would wholeheartedly recommend staying here and we are already looking forward to our next visit.

Victoria Braithwaite

Our stay at Royal River Luxury Hotel was absolutely exceptional. From the moment we arrived, the staff made us feel incredibly welcome. They’re attentive, and genuinely kind. The entire experience felt like we had been transported out of Tenerife and into a tropical paradise, reminiscent of Bali. The villas are stunning and beautifully designed, luxurious, and unbelievably comfortable. The beds were a dream, ensuring a perfect night’s sleep after enjoying one too many sangrias. One of our favourite features was the pool villa connected to the river, it’s such a unique and tranquil touch, though we wished the water had been just a little warmer. Breakfast was a highlight every morning, with a wide variety of delicious options to suit every taste. Every meal we had at the hotel was top-notch. I visited for a girls trip, and it was the perfect setting — relaxing, fun, and elegant. That said, it’s also the ideal place for couples looking for a romantic getaway. Thank you to the entire Royal River team for making our stay so special. We’ll definitely be back!

Freya Taylor

It’s like heaven. Staff are so attentive and genuinely lovely. The breakfast staff in particular couldn’t be more helpful. They’ve thought of everything. The food is fabulous and the hotel is just beautiful. Such a perfect retreat. From the spa to the swim up room pools

Grace Thomas

Absolutely outstanding from start to finish! Could not recommend this hotel highly enough. All the staff were brilliant, so friendly and accommodating. Special shout to Jenny who was so welcoming and attentive. Also, the staff were fantastic with dietary requirements. The breakfast and dinner at the top were so delicious. Our villa was incredible. Honestly, everything was superb!! Gracias Royal River!

Tracy Barker

This is the most perfect place we have ever stayed, it’s so peaceful The villa is so spacious and beautifully furnished. The grounds are immaculate. Staff can’t do enough for you. Breakfast buffet is great quality. Walking down to Caleta is a 25 min walk down hill and 7 euro taxi back. We will definitely return.

Graeme Bell

This is a wonderful hotel with good facilities and excellent staff. See below for greater detail. An excellent selling point is the adults only. The kids are restricted to the main hotel, so no inflatables clagging up the pool. Hooray! The pool area is pleasant with more than enough sunbeds for every one. A superbly clean area. One of the days there were guys in wet suits cleaning out the whirlpool pool. Highly recommended.

Janet Houlding

Just back from a lovely stay at the hotel. Cannot fault anything. The staff are all amazing and go above and beyond to ensure a great experience.This is our 7th stay in 3 years and we look forward to our next stay. Keep up the good work.😊

Gemma Critchley (GemStGem)

From the moment we arrived at Joia Salome in Tenerife, we were swept into a world of effortless luxury and calm. Tucked along the coastline with breathtaking sea views, this hotel is an oasis of serenity—elegant, warm, and wonderfully welcoming. Our suite was exquisite: spacious, beautifully designed, and complete with a private balcony that opened to the sound of the waves and the soft golden light of the Atlantic. A special thank you to the team for the chilled bottle of champagne awaiting us in the room—it was the perfect start to our stay. The service throughout was faultless, and I have to give particular thanks to Daniel and Francesco, who went above and beyond to ensure every detail was perfect. They were genuine, attentive, and added a personal touch that made the experience all the more memorable. The spa is not to be missed. I spent an afternoon melting into their thermal circuit and indulging in a divine massage—it was pure bliss. The amenities are thoughtful and luxurious without being fussy, striking the perfect balance between comfort and sophistication. Hair dryer and straighteners in the room was a good touch. The food is great too, breakfast is a la carte. Towels are provided at the pool. They really have thought of everything! Joia Salome is a rare gem. I left feeling completely restored—and already planning my return.

Michelle Bell

Perfect! The first thing that greets you as you enter The Anthelia Hotel (the main hotel) is the opulence, the cleanliness, the gorgeous fresh smell, and the many smiling staff, eager to help. Our greeting at the main desk was welcoming, and the lady there immediately connected us with a Salome staff member, Joffer, who whisked us off to the Joia Salome part of the hotel. As the glass doors parted, we entered an entirely different world, and immediately felt like (even greater) valued guests, despite the luxury and friendliness that we had just left up the stairs. A glass of chilled champagne was in our hands within seconds, and the check-in process completed swiftly and efficiently by staff member, Daniel. The manager of the hotel (sorry, I didn’t catch the lady’s name), also welcomed us with genuine enthusiasm and congeniality. Daniel then took us to our rooms, despite it being several hours earlier than the official check-in time. He showed us around our accommodation, and explained the hotel’s amenities. There was a lot to remember, but he also gave us a phone number to get in touch at any time, if we needed any assistance with anything. At this point, I can confirm that each time we did phone for information or additional items, the matter was dealt with immediately. Menus brought to the room etc. so that we could choose which restaurants to book, if required. Scales for the case that we were worried may be “on the edge”. Additional (and unexpected) gestures also made, which made us feel higher valued than anywhere that we have ever stayed before - and we have enjoyed many fine holidays over the years. The grounds of the Anthelia are vast and beautiful. We loved the ornate pond surrounding the Zeus restaurant, and enjoyed watching the little fish – with the best habitat ever! Credit to the staff who maintain the grounds, because everywhere was lovely. We didn’t try the upper pool at the Anthelia, though it looked very inviting. The main pool was huge, though I personally loved the expansive pool behind it, which was unheated – fabulous for a mid-afternoon dip, and I usually had it to myself, presumably because it was quite cold! Our pre-breakfast swims at the Salome heated pool, however, were the absolute best way to start the day. The poolside area in general at the Salome, was beautiful – and felt very exclusive, and totally relaxing in the absence of babies and children (which the Anthelia did seem to attract a lot of). Just the gentle sound of the crashing ocean and birdsong. Efficient staff, regularly bringing around impromptu snacks and drinks, and always being so cheerful and eager to serve, were very much appreciated. Nothing was ever too much trouble. In summary, we had 6 days of being spilt rotten – and it was bliss! The packet of the key card read, “Your key to paradise” – and it certainly was. I would recommend this hotel unreservedly, and we will return in time, like so many other people do. I think that says it all.

Trudy Wilk

Iberostar Anthelia in Costa Adeje , Tenerife, is a very special hotel. Great location, great hotel and above all else wonderful staff. The staff in Zeus buffet restaurant are absolutely incredible. Most of this last week we have been looked after by Margarita and she is so understanding and competent and always with a happy smile and cheery outlook. She epitomises the whole thing about Iberostar staff and their commitment to tourism. Well done everyone and thanks for the warm welcome we always receive on our visits to the Anthelia hotel in Tenerife.