5 Star Tenerife Holidays

Poonam Doshi

Staying at the Hard Rock Hotel Tenerife has been a great experience—but what truly made it unforgettable is one person: Chef Romano. As a vegan traveler, food can be hit or miss. But from day one, Chef Romano went out of his way to make sure every meal was a hit. He stepped in personally with warmth, enthusiasm, and genuine care, turning dining into a highlight of my trip. Every restaurant on-site offers vegan options if you ask, and the Beach Club’s vegan club sandwich—with vegan chicken, bacon, and cheese—was one of the best I’ve ever had. The buffet also features a dedicated vegan corner and plenty of clearly labeled plant-based dishes. But the real star is Chef Romano. He’s been incredibly thoughtful, checking in with me daily, creating custom dishes, and ensuring everything was 100% vegan. His creativity, attention to detail, and kindness are unmatched. Nothing was ever too much trouble—he consistently went above and beyond with a smile. Chef Romano isn’t just a great chef—he’s the reason this trip has felt so special. His passion, generosity, and dedication turned a standard hotel stay into something truly personal and memorable. I honestly can’t thank him enough. I will be back thanks to Chef Romano!

Patrick Eppenberger

- We had an unforgettable stay at the Hard Rock Hotel Tenerife. The first thing that stole our hearts was the jaw-dropping view of the Atlantic straight from our room—waking up to that horizon felt like a private postcard every morning. - Value for money is phenomenal. The generous breakfast and evening buffets easily rank among the best we’ve tried in any resort—especially the pastries, which look (and taste) like of a Michelin-star patisserie. - Staff deserve a special mention. Everyone we met struck the perfect balance between warm friendliness and unobtrusive service—always there when you need them, never hovering. Anita, who ran the pool-fitness classes and organized the pool-games, was fantastic—our son still talks about pool-volleyball! Isabel in the Rock Shop was a star: helpful, kind, and genuinely passionate about what she does. - Evenings in the lobby are a real highlight thanks to the live music sets. We loved the single-performer spots before the main show—Paolo’s set in particular was a very impressive. - If I had to note one small concern, it’s that the team seemed under noticeable pressure to secure positive reviews. While their enthusiasm never wavered, I hope the hotel’s management ensures that this drive remains healthy and sustainable for the long run. - Overall, though, Hard Rock Hotel Tenerife hit every high note for us, and we can’t wait to return. 🎸🌅

Yulia Temyashova

I recently had the pleasure of staying at Hard Rock Hotel Tenerife, and I have to say it was an incredible experience from start to finish. The atmosphere is electric, the amenities are world-class, and the attention to detail is unmatched. I want to give a special shout-out to Cynthia, one of the waitresses who truly went above and beyond to make our stay unforgettable. She was warm, attentive, and made sure we felt welcome and taken care of. And of course animator Vicky that made an amazing make up for my daughter even if it was the last day of our stay, her professionalism and friendly demeanor added a personal touch that made the whole experience even more memorable. Thank you to the entire team at Hard Rock Hotel Tenerife, I can’t wait to return!

Louise Power

We stayed here for our honeymoon and were not disappointed would even like to extend our trip at present. Breakfast is the best meal of the day and servers like Chyntia smiling and interacting is what it’s all about. The food at the splash pool was also always fresh and delicious and you can never complain about the drinks. The workers are constantly working but always have a smile on their faces. They even work in all areas so the person serving at the pool may also serve you at the bar later on an may even remember your order. Overall very good experience, beds are comfortable and cleaners in everyday. Would 100% be back.

Joanna Jenkins

We had an absolutely fantastic time at Hard Rock Tenerief. The service was first class and nothing was too much trouble. Plenty for kids to do and it's big enough for adults to be able to enjoy themselves too. All of the bar staff were amazing, Jessica was so lovely, she really took care of us. Brilliant holiday from start to finish.

Ladislav Zimanyi

Certainly over promising and under delivering. Not a 5 star standard for sure. All feels cramped in - especially with other 2 hotels in the resort. Breakfast had its highlights but again more in a 4 star level. Not sure I would come back as it’s no value for money either. Most rooms have a view of the car park. Location is good, especially because of the proximity to the beach. Beach is small though.

Andry

I’ll start by saying the hotel is gorgeous—very spacious, and everything looks luxurious and brand new. The service was very good, although the receptionist was a bit rude when we arrived. Our room wasn’t ready at 3 p.m., and we had to push a little to get a different one. They really shouldn’t promise a room will be ready at a certain time if it won’t be. The pool is huge and very beautiful. The rooms are super comfortable, and the bed was spacious. We paid for breakfast, and it was a 10 out of 10. And it’s beachfront. We’ll definitely be coming back to this hotel!

Anonym Fmos

Amazing hotel, but at what cost.. Generally the hotel appeared to me very well. Vast pool, bar, gym, other incredible amenities. I thought it was all great. Until I found out there's an extra charge for pretty much anything. To use the gym there's a 6 euro fee every time or a 20 euro weekly one. A week at this hotel costs 2000 euros, why am I paying even more Not to mention we were put in a room with people smoking on the balconies, despite us clearly stating in the booking for a non-smoking room. somehow that was also the only part of the hotel where people were allowed to smoke. Generally service was quite unresponsive and didn't help much, reception can't help with basic stuff and info desk closes early. Other than that location was very nice and the beach was amazing.

lesley WILCOX

Just home from 11 days at the Mediterranean Palace & it was fabulous, having watched the refurbishment over the past few years we decided to give it a go. Very impressed with the new design, rooms are immaculate & very well furnished, the pool are is fabulous with plenty of sunbeds/parasols no need to get up at 6am! We loved the Terrace bar in the evenings with live music/dancing & a great bar, suitable for all ages & much nicer than cramming into the bars over the road. The staff were so friendly nothing was too much trouble very professional & a credit to the Hotel. I do agree with a few reviews that breakfast can be a confusing in the layout but the options &quality is very good. Enjoyed it so much we booked for next year before we left! Can I also recommend a night at Scandals in Fanabe, a night of Burlesque & dinner that was the best show we have seen in Tenerife.

Alexandra Meret

I am currently staying at this hotel and after only 2 days I wish I could go home! I came to rest and at least in the evening/night to have some peace and quiet, but this is not possible in this hotel! The rooms have very thin walls, so you basically can hear everything from the neighboring rooms and from the hallway. Also, it is quite a chaos with the entertainment program which is offered every evening until 11:00 pm! You can hear the super loud music, like if there is a party in your own room. I can’t complain about the services too much, however this is NOT a 5 star hotel!

Nikita Khudyashev

This was our first time staying at a Ritz-Carlton, so we can’t compare it to other properties in the chain. However, we have stayed at several Melia hotels on this island, and Ritz is on a completely different level — much better in terms of service, comfort, and atmosphere. Highlights of the stay: • Exceptional service • Stunning views and elegant, spacious rooms • Beautiful pools and a clean, peaceful beach • Great location — just 5 minutes by car to a well-stocked supermarket where you can buy anything you need • On-site restaurants are high quality, though quite pricey What could be improved: • Breakfast variety: we stayed for 4 nights, and the selection was exactly the same each day. A bit more diversity would make mornings more enjoyable. Overall impression: The best hotel we’ve experienced on the island so far. Despite some small areas for improvement, we would definitely come back again.

Dan Smith

Highlights of the stay: - Amazing room & bathroom - Amazing food - best breakfast ever wow and although restaurants are pricey, food is pucker - Exceptional service - Clean everything - Stunning views - Beautiful pools - Separate adult and family areas - Amazing facilities including gym, spa and golf What could be improved: - Cost of soft drinks at bars and restaurants (water is free by pool and in rooms but 6€ in restaurants and sodas are 5€ when beer is 6€ (weird)). - Paint the bottom of the swimming pools (for such a high quality resort it stands out). Overall impression: One of if not the best hotels I have ever experienced and I will definitely seek to return.

James

Had a wonderful time here. The building architecture is stunning, and the staff is very friendly and helpful. Lots of pools to choose from to relax, and golf and spa were very fantastic. Multiple restaurants to choose from and some are expensive, but very good food. Would recommend to friends and hope to come back again soon.

Angela Aponte

This is a five star hotel with a service of one star hotel. My name is Angela Hill and I came to this hotel to stay for twelve days. To begin with, the day I arrived and checked in, I notified that the door lock wasn't properly working and calling them everyday to remind them that I couldn't secured my room from inside didn't create a sense of urgency at all. I'm leaving tomorrow and they never fixed it. Secondly, the people at the front desk don't have a clue about customer service. Several occasions, I had to call and asked them for boxes of tissues and they never bring them. Tonight, I had called them three times and I'm still waiting for my boxes of tissues. Third, when I checked in on June 1st, I requested for a late check out on June 12th. I just called the front desk to make sure that I'm getting my late check out and Marco, the person in charge of the front desk tonight, who happens to be one of the rudest person I ever spoke with, just told me that he wasn't given me a late check out tomorrow. I just told him that I have a late flight tomorrow and that I was going to be out the room by 1:30 pm and he told me a flat "No". Marco talks to me like he was doing a favor to me by answering the phone. This place locks a sense of a good manager managing their people. No sense of hospitality business. They don't care about their guests needs at all.

Alexandra Lebrecht

Great location. Great service. But there was an Indian wedding on the day we were staying at the hotel. There was only one available restaurant and we had to have dinner at a very inconvenient time. I love the island and everything about Tenerife the people and everything. But my stay was seriously disturbed by this dumb wedding. They made us leave the pool at 3PM and dislocated us to a different pool. Also they didn’t accommodate us in any shape or form as I am used to with Ritz Carlton. They should have informed us about this and we would have left a day early from the island I swear!

Abbie-Elizabeth Slater

Perfect get away for a few days ! The hotel is definitely not a 5 star by UK standards however the food was lovely and the facilities were brilliant. We enjoyed a massage in the spa and a sunbathe by the pool. Rooms were spacious however dated but for the price I couldn’t complain. There was a cockroach in the bathroom and we spoke to reception who had a Maintinence worker at our room within 5 minutes who thoroughly took care of the bugs and even returned a few hours later to see if we’d had any more issues! Upon leaving our taxi to the airport didn’t show up so security called us a taxi and waited with us for it as he didn’t want us being outside by ourselves in the middle of the night as two young females. The care & service of the staff at the hotel was brilliant !!

Martina Granelli

We had a pleasant holiday overall. I think this place is great value for money, but avoid it if you are expecting a 5 star treatment. The rooms are spacious, although a bit dated. The cleaning service is fine although the blankets in the room had a bit of a strange smell. In general, the whole structure could use some modernization, it looks like it has been like this since the 80’s. One downside is the strict adherence to check-in at 3 PM and check-out at 12 PM, even with the all-inclusive package. On the day of arrival, we got there at 9 AM but had to wait until 3 PM to access the buffet. On the day of departure, our wristbands were cut at noon which us something I’ve never experienced in other all-inclusive resorts. The food was very good with great selection(and we’re Italian so believe us!!), and the all-inclusive offer was acceptable. The show cooking chef was so kind to us we really enjoyed the small talk!! However, it was disappointing that you can’t enjoy any meals on the day of arrival or departure especially considering the large amount of food that goes to waste. Regarding its location, the hotel is very close to the airport, so frequent flights pass overhead, it didn’t bother me personally. It’s also conveniently located near Los Cristianos and Costa Adeje, both easy to reach by car. However, getting to the north side of the island takes over 40 minutes on the highway. There isn’t much to do in the immediate area around the hotel, so in the evening, it’s better to head to Los Cristianos. However, you can reach sandy beaches like playa tejitas or playa de las vistas within 10/20 min by car, just keep in mind that in some parts of the day (3PM and 6PM) the streets are congested.

Jason Burke

We had what is called a "Day Pass " to enjoy the spa and lunch at the hotel. The spa was good, but we did expect better at a 5* hotel . More therapeutic jets around the pool, please. A couple of things we didn't like were the fact that the tiles are quite slippy and it looked like people had glasses of water from the free dispenser, I hope that they were plastic cups that are much safer around a swimming pool. The buffet was enjoyable, and we felt that there was a very good variety of food to choose from. We actually had a good laugh at some of the other diners, especially the man being fed by his partner because he was too busy with his phone and the woman who was filling her pool bag with extras for her time by the main swimming pool.

Яна Божко

This is not a five-star hotel, and honestly, I’m not quite sure what rating to give it. I’d say it’s a solid three stars. We stayed here for just one night, mainly because the hotel has a pool — that was our main reason for choosing it. Yes, there are pools, but in reality, only the kids’ pool and one of the general pools are open. The largest and deepest pool is under maintenance — and that’s during the start of the season, which seems like a very odd decision. Especially considering that we were here two months ago, in winter, and everything was working perfectly back then. Now, with only one small general pool available, it gets overcrowded quickly. The atmosphere is not exactly pleasant — it feels cramped and far from relaxing. As for the food — it’s a mixed experience. The snacks are very basic and limited, nothing special. However, dinner and breakfast were actually good: full meals, decent variety, and tasty. One more issue worth mentioning — there were no towels available at the pool. We checked in at 3:30 PM, and by the time we arrived at the pool around 5:40 PM, there were no towels left. It’s a small thing, but it really affects the overall impression. In summary, this hotel might be okay for a short stay if you’re not too demanding and don’t mind some inconveniences. But if you’re looking for comfort and proper service — you might want to consider other options.

wear 150bpm

Spacious rooms, great service, and excellent food We had a lovely stay! The rooms are huge, the staff is very friendly, and the food was absolutely delicious. There were plenty of gluten-free and lactose-free options, and both vegans and vegetarians will definitely find something suitable. The beds were very comfortable. The building could use some renovation, but everything is well maintained and clean. The suites are very well equipped — the kitchen area had everything we could possibly need. All in all, a very comfortable and enjoyable experience.

Andy Bone

Rooms are a decent size, modern and cleaned regularly - sometimes the cleaning is attempted quite early! The location is good as it is outside the busy area of los Christianos, however, is up a steep hill. The pool area is quiet and we went at Easter, when it was full and never had a difficulty getting a sunbed, even if we had been out for the day. The road is busy nearby, but you need to remember that although a resort, it is still a functioning urban area. Staff were excellent and the bar area was reasonably priced the food decent. I would go back again to the appartments

J H

This place is Fantastic, staff always super friendly and helpful, cannot do enough for you. Someone is always available if you need anything. Even ring you a taxi that arrived in less that 2 mins every time WE wanted one. Great location as well, just enough away from the noise so not disturbed at night, yet only a short walk to more lively area, or short taxi ride to busy night life area if you choose. Cannot say enough good things about here. Will DEFINITELY be returning. AWESOME.

Lisa Oeseburg

Come here! Its sooo nice, quiet, sweet, clean, beautiful with huge rooms and apartments. Not for the overweight people(would have dreaded those stairs when I was very overweight 4 yrs ago) and for people with walking disabilities. Owner/manager and all the staff are super kind.

Charlie Richardson

Absolutely brilliant, My Requests were answered immediately, also given FREE breakfast which is really good value considering the price, The comfortability and overall feel of the room was immaculate, definitely staying again

Ryan Fuller

Rooms are lovely and have everything that is needed from a small kitchen fridge freeze sofa bed and 2 normal beds. Breakfast is good but is the same after a couple of days (earlier the better as there is more selection) Drinks from the bar are lovely and taste good. Staff and management are very nice and understanding always will to go the extra mile to help if needed. Only issue is the location due to it being on a large hill (it is a bit of a killer in the heat and the rooms do not have Aircon unless paid for but do have celling fans which we didn't turn off.

Mhairi Smith

Stunning hotel. Fantastic location, very central. Loved that you could book your sunbeds a couple of days in advance, so there were no sunbed wars at 7am, and you could choose where you wanted your sunbeds. Although you do have to book quickly as soon as the booking system opens each day to make sure you get the sunbeds in the area that you want. Staff were all really friendly and helpful. My only criticism, and it's only a very small one, is that none of the ice machines were working throughout the hotel. But you could get ice from the hotel bar. We had an amazing break here, and will definitely return again.

David Gladwyn

What a fantastic adults only hotel. Strongly suggest booking star prestige rooms due to all extras you get such as rooftop infinity pool with free bar area and food. We stayed half board due to the availability of snacks at lunchtime. Entertainment team were very good and provided exercise classes, craft sessions, and arranged good evening entertainment. Andrew the entertainment leader was the key to it's success. Plus special mention to Jesus in Star Prestige separate dining area who always was amazingly attentive.

Joanne Yousaf

Excellent hotel, arrived late evening, reception staff couldn’t be any more helpful. The hotel is kept to a high standard of cleanliness, well done the hospitality staff. My room was lovely, lots of personal touches, robe & slippers, coffee machine, free mini bar, snacks, even an iron that you didn’t have to pay for. Spotlessly clean and well turned out daily. I’ve had the best nights sleep, mattress and pillows are lovely! Dinning room, the food is excellent, lots of choice for all, well presented, the staff are friendly and can’t do enough for you. Overall the dinning room experience was calm and a pleasant atmosphere, well managed, well done to the chef's and their team for all their hard work. Pool area is well managed and maintained, the cleanliness is to a high standard, the staff work hard to keep it pristine. The life guards do a fantastic job, very friendly and helpful, no job too small. Sun-bed reservations are the way forward, this is a brilliant idea, the lovely Carmella was on hand to assist you and couldn’t do enough to make sure you were happy. Entertainment team, what a bunch of energetic, friendly characters they are, you will be entertained, you will laugh and have fun! Overall, 5 stars given to this hotel from me, the staff are here to make sure you have a lovely holiday and you will be met with a friendly smile. Location is great, right near the beech and bars!

david hughes

Recently returned from a 2 week AI stay. Both my wife and I agreed it was the most relaxing stress free holiday we have had in over 40 years together. Beautiful and clean place. Excellent food. Staff always smiling and happy to help. We challenged each other to find someone grumpy, and failed. I could list endless names of them who were always excellent, but would give special praise to Elizabeth and Conchita always extra friendly when serving. A special mention must go to Santiago, you could not wish to meet a more helpful and kind pool attendant. Nothing was too much trouble for him to help everyone and anyone. A really "top bloke" is how I would describe him. Will certainly return, it is just a matter of when. Only thing I can suggest to improve things is to reconsider having entertainment outside the gourmet market as opposed to inside. The seat layout sometimes is not the best for viewing. Also on the night of the flamenco dancing, the entertainment across the road drowned out the classical Spanish guitar. Which was a shame, the guy could really play, however, could not compete with "Is this the way to Amarillo" being blasted over the night air.

Chris Taylor

Wow what an incredible hotel. I loved the beautiful breakfasts , place is spotless. Service amazing. The pool staff are really helpful and friendly too. Special shout out to Carmela and Santiago - great people!!! You even get to book your sunbed so no issues with folk putting towels down at random 🤠

Laim Kohnen

We were here and it was Perfect. The Rooms were clean, modern, comfortable and well maintained. We had 3 Bedrooms with each bedroom having its own Bathroom which was great. The garden was big and we had our very own Whirlpool. The Breakfast was very good. It was a very big Buffet and a little Menu which was a great addition to the Buffet. And besides the rooms was everything clean and also well maintained. However the restaurants in the Resort are good but very very expensive. You have a free shuttle that drives you everywhere in the Resort.

Miles Davies

Las Terrazas de Abama Suites is a beautiful hotel, with lovely views of the golf course, sea and La Gomera island. The apartments are comfortable, spacious and well-appointed. We self-catered for a week and found the apartment’s kitchen facilities to be everything we needed. They even gave us a free upgrade to a two-bed apartment, which was fantastic. Location-wise it’s not within walking distance of much, so you’ll either need your own transport or to rely on taxis, tours and transfers (the latter is what we did). There is a small shop on-site, which fills the gaps but you couldn’t do a full week’s food shop there. We stayed there the first week of March 2025, and had mixed weather, but two of the three pools are heated so we were able to swim every day and the pools weren’t at all crowded. The indoor gym is well-equipped, with amazing views over the sea, and also wasn’t busy at all when I used it. There’s also a free shuttle down to the local beach, which is a great perk. Finally, the food - this section is more specific to vegan travellers. My partner and I are both vegan, and we chose to stay here because of the opportunity to self-cater in a comfortable hotel environment, and it fulfilled that completely. We didn’t use the on-site restaurants for lunch or dinner (which are really your only options if you don’t have a car or self-cater), so I can’t comment on those but they didn’t have many enticing vegan options on their published menus. We went for the room rate which includes breakfast, but if you’re self-catering I’d probably say you could provide the same things for yourself. The breakfast spread is great for people without dietary requirements/preferences, and if you eat dairy and eggs then you also have good options, but for vegans it’s quite limited. There weren’t any vegan options on the a la carte menu, and in the buffet the options are fruit, salad, bread, cereal, and non-dairy milks. On request, in lieu of the menu items they provided grilled vegetables, baked beans and avocado, to go with the buffet options. The staff were helpful and always provided an option, but compared to some more vegan-friendly hotels I’ve stayed at the options here were more limited. In summary, I’d definitely recommend staying in this beautiful hotel. I’d be very happy to stay again, but as a vegan (fully appreciate that’s my own choice!) I’d probably 100% self-cater next time.

Nathan Zwarts

Served us the wrong food every time. Cleaning stole my very expensive swimsuit never going back. Nice rooms and view but, the service is really bad. Thieves

Agnieszka Urbańska

Our stay at this hotel was truly unforgettable! The breathtaking views, surrounded by stunning flowers and palm trees, made every moment feel like paradise. The food was delicious, with a wide variety of options that pleased our palates every day. The golf course was the most beautiful we’ve ever seen, adding to the overall magic of the place. The staff were incredibly friendly and attentive, making us feel welcomed and cared for. It was an amazing experience to stay at such a remarkable destination! Without a doubt, a place worth visiting.

Nicolas Svetkow

Unfortunately, this establishment proved to be another example of Tenerife’s 5-star façade: 4-star accommodations, 3-star service, and 5-star prices. From the moment we arrived, the experience was nothing short of appalling. At check-in, we were met by an astonishingly rude and dismissive staff member, Sr. Felipe, who, despite our presentation of a prepaid reservation via Hotels.com, insisted that we were at the wrong hotel and that our suite was fully booked. Rather than assisting us further, he proceeded to serve guests behind us, leaving us shocked at his unprofessionalism and utter lack of decorum. It took a call to Hotels.com—and, thankfully, the intervention of a more competent staff member—to locate our booking. Astonishingly, the suite we had reserved was, in fact, available. However, it took two hours to resolve this entirely avoidable issue. The suite itself was unremarkable: a standard apartment showing visible wear and tear, accompanied by a pervasive smell of mold. To make matters worse, the air conditioning in the bedroom did not work properly, resulting in poor air quality that forced us to leave the windows open. On the positive side, the rest of the staff members we encountered, particularly in the clubhouse and nearby spa, were kind and helpful. Their professionalism and attentiveness provided a glimpse of the level of service one might expect from a hotel of this supposed rating. This hotel has a long road to travel before it can justify its five-star rating. A complete overhaul of the check-in experience is desperately needed, paired with added training for the reception staff, along with a stronger focus on facility maintenance to ensure the accommodations meet the expected standards.

Martin Wilkey

We spent a family vacation here for one week and it was enjoyed by all. The rooms are great with both ocean view and pool view. We stayed at an all inclusive package. The food was excellent for all three meals a day. They made eggs to order each morning or choose from the full buffet with lots of selections. Lunches had everything from the simple hamburgers and hot dogs to the full fledged buffet with lots of choices. The dinners also served steaks, pork, fish and beef cooked to order or the large selection of the buffet or both like I enjoyed. A wide array of desserts were provided for each meal and multiple salads complimented each meal. The pools were all nicely maintained and towels available for your use. There are plenty of choices for kids from ordinary pools to the play area with multiple water slides and water park. They also have multiple play rooms for children that are both supervised and unsupervised. If you need to drop off the kids for private time, no problem. Overall I rate this resort with 5 Stars.

Cristian Crisan

Roca Nivaria Gran Hotel is a wonderful place to spend your time on a holiday with children. The location is excellent. We really liked that the hotel facilitated access to a beach. From the food, children's facilities, entertainment, everything makes this hotel the ideal place to go on a holiday with children. You can also go as a couple to relax at the bars, but it's not the same if you go with children. The outdoor area is incredible, it looks impeccable. The interior of the rooms should be renovated. If the details make you have the perfect holiday, you may be disappointed. I can't give the maximum score because in the room you could always hear the electrical panel, and in the bathroom the tank was making noise. Also the bathroom needs painting. As for cleanliness, I can't say anything, impeccable. Also for a 5 star hotel I expect that although comfortable, the bed is not a metal frame with hospital-type mattresses on top. Also another minus is the cumbersome process by which you always have to scan your card when you drink and you are always given a receipt. The first few days after settling in, this made us very uncomfortable as we didn't understand the process. That is, you take the food at your leisure, and when you drink you are controlled. It's a little embarrassing. Another solution needs to be found. The staff is generally friendly, but we also had less pleasant experiences with people who cleared the tables. We went to give the child food for lunch and because there were practically 2 minutes left until the restaurant opened, we were scolded in an unfriendly tone, we were shown the door and the clock. By the time the person in question finished scolding us, other people were already coming in as it was already meal time. Overall, we felt good, the little guy liked it a lot and we recommend the hotel for those who know how to make themselves feel good and don't sit around analyzing and complaining about every little detail

Kate Wilkerson

We had a great 7 night stay here in May, all-inclusive. We were welcomed warmly by reception staff who made checking in easy. Initially we found navigating the hotel a bit difficult, a map/more signage might have been helpful. However, we got our bearings quickly and this was no longer a concern. Staff were friendly and attentive, even ensured that I had everything I needed when falling ill at the end of our stay. Our room was comfortable, clean and spacious. We loved our sea view balcony. We were extremely grateful for the variety of food options at the buffet that covered many dietary requirements. Vegan food was clearly labelled and very delicious! If you weren't sure about anything, staff were happy to check ingredients with the chef which was kind. More afternoon snack options would be our only suggestion for improvement. The location meant that the nearby beaches, which provided some great snorkeling opportunities, were easy to access. Overall, we had a lovely stay at Roca Nivaria and would recommend to others! Thank you Roca!!

Chris Prosser

We have just returned from a week's holiday and had a great time at the hotel. We had a medical issue with our daughter and the hotel staff were very responsive and helpful in organising a doctor and also checking in on us afterwards. The rooms were really nice and clean, plenty of space and very large beds. All of the staff were brilliant and the animation team great with our children. We are at the buffet all week and found it had lots of choice and was good quality. Overall the hotel was great, very clean and we found plenty to do to keep the kids entertained. We will definitely return.

Stefano Cristancig

The Roca Nivaria hotel is a very good option in the area and would not hesitate to recommend it. We travelled with two under 2s and it was perfect for young families with many activities planned for children and a mini club. At the same time there are areas designated for adults only both by the pool and restaurant. Very well thought out design (when you get your head around it as it’s rather large and may seem confusing at first). Room clean and very spacious. Ocean view recommended. Restaurant buffet very good too, with a different theme every evening. Breakfast excellent. Cannot fault this hotel really.

Kathy Moore

My stay at the Palacio de Isora Hotel was simply exceptional. From the very beginning, the service made all the difference, and I would especially like to highlight Bea and Erika, who provided warm, professional, and attentive service at every moment. Their kindness and dedication truly enhanced our experience. The food was another highlight of our stay. The Agave restaurant pleasantly surprised us with delicious, beautifully presented dishes. The entire restaurant team was friendly and efficient, making every meal a real pleasure. The combination of flavors, the quality of the ingredients, and the cozy atmosphere made each dinner a memorable one. Without a doubt, we will return. Thank you to the hotel team, especially Bea, Erika, and the Agave staff, for making our holiday so special.

Tyrone Williams

We had an amazing experience at this beautiful Grand Melia Resort! From the moment we arrived, the staff were welcoming, attentive, and genuinely dedicated to making our stay memorable. The grounds are immaculate, the rooms are spacious and tastefully decorated, and the views were absolutely breathtaking. The amenities were top-notch, from the sparkling pool and serene spa to the delicious on-site restaurants that offered a variety of fresh, flavorful options every night. We especially loved the breakfast buffet, which had an impressive spread to suit every taste. What truly sets this resort apart, though, is the staff. Every team member we encountered was friendly, helpful, and went above and beyond to ensure we felt comfortable and cared for throughout our stay. It felt like a true “home away from home” in a luxurious setting. Whether you’re seeking a relaxing escape or an adventure-filled vacation, this resort delivers the perfect balance. We left feeling refreshed, pampered, and already planning our next visit. Highly recommend!

Chris Bloomberg

Spent four days at the Melia. Had a fantastic time. Went with my partner and her 4 year old grandson. Everything was brilliant. We upgraded to Red Level and it was well worth it. Our room was beautifully presented and had a great view of the sea with a large balcony. We ate in the Market restaurant most nights as the buffet suited the little one. Great selection for breakfast and dinner. Lunch time we ate in the Mexican restaurant by the pool, this was my favourite, great food, very relaxed. The Red Level team could not do enough for us, on hand whenever we needed anything. Would definitely recommend the hotel and particularly the Red Level experience. Thanks so much to Rosana and the team.

Mara Hänisch

We enjoyed our 7 nights all inclusive. They served a big variety of food. The staff was very friendly and welcoming. At the restaurants they ensured you got your meal as requested. There were a few flies here and there and a few areas had a sewer smell but it wasn’t that bad overall. The pool is great but some of the jacuzzi/bubbles aren’t working unfortunately. Our room was very clean and drinks were restocked daily free of charge. Someone might try to sell you the circle membership but if you don’t want it they won’t bug you any further. Different entertainment every day, very kid friendly.

Ken Dacre

We stayed at the Gran Meliá Palacio de Isora and had a wonderful experience, especially at the Agave restaurant. We want to highlight the excellent service from Bea and Erika, who truly made our visit even more enjoyable. They were kind, attentive, and always had a smile on their faces. They helped us choose our dishes and made sure everything was perfect throughout the dinner. The food was delicious and the atmosphere very pleasant. Thank you so much for making it so special!

Megan “Meg” Everett

There’s so much I could say about this hotel. From the moment you arrive, everything feels welcoming and well thought-out. The bedrooms are incredibly spacious, modern, and spotlessly clean, it’s clear that a lot of care goes into keeping the place in top condition. The staff are honestly one of the best parts of the experience. They’re so attentive, friendly, and approachable always happy to help with anything you need, and they really make you feel at home. The location is ideal. Tucked away just enough to offer peace and quiet, but still close to everything you might want to see or do. Plus, the views are absolutely stunning. Overall, both of our stays here have been nothing short of amazing. We’ve made some lovely memories and will definitely keep coming back. Can’t recommend it highly enough! And to top it all off, they gave us a beautiful little gift to take home, such a thoughtful gesture that truly shows how much they care about their guests.

Conor Curran

Fantastic stay at Vincci Seleccion for our Honeymoon. Everything was five star from the moment we arrived to check out time, our room was great, hot tub is brilliant, really comfortable bed, had a leak from our Air Conditioning on our third day that was promptly repaired by the staff. We really enjoyed the Italian restaurant on numerous occasions, really tasty food, would recommend it over the buffet. Some entertainment at the evening bar for longer hours would be a nice touch as often sitting quietly enjoying cocktails, live music past dinner time would be great. Davide at the evening bar is a credit to the hotel & makes really good cocktails! Enjoyed the pool bar for lunch, nice cocktails & great menu to enjoy. We visited the spa on one occasion and paid for the full circuit, which was really enjoyable, private pool, followed by the plunge pool and the outdoor spa pool which is lovely and quiet, staff were excellent. Really enjoyed our two weeks and didn't want to leave! Will hopefully be back in the future!

Renada Gocaj

This week has been absolutely spectacular during our stay at Vincci La Plantación — truly beyond expectations! Everything was perfect — whatever you could think of, it was already there, ready and waiting. The food was amazing — every night offered something different and delicious, with great variety and quality. A huge shout-out to the hardworking and kind staff, always available and incredibly polite at every moment. Highly recommended — we’ll definitely be coming back! With love Family Kola 🇦🇱

dafydd evans

What a fabulous experience. Room upgraded on arrival so we had a villa with its own private terrace and whirlpool with an excellent view across the Adeje bay. Vincci hotels are high quality stays with exceptional standards. We booked via Jet2 Indulgent Escapes and can very much recommend this to all.

Jure Halik

We’ve been going to this hotel for a few years now and it never disappoints. The atmosphere is really pleasant and the service is excellent. It’s not too big so it feels cozy.

Adam Treloar

⭐️⭐️⭐️⭐️⭐️ An exceptional stay at H10 Atlantic Sunset. The hotel is beautifully designed with immaculate rooms, stylish interiors, and breathtaking sea views. Every space felt spotless and well-maintained, from the pool areas to the restaurants. The food was excellent throughout — varied, high quality, and beautifully presented. What truly stood out was the staff: consistently friendly, professional, and attentive, creating a warm and welcoming atmosphere from the moment we arrived. Everything ran smoothly, and we left feeling relaxed and very well looked after. We wouldn’t hesitate to return and highly recommend it for anyone looking for a luxurious and peaceful getaway.

Andy Creevy

We have just finished our stay at H10 Atlantic sunset and we really enjoyed our two weeks. The hotel is very clean. The rooms are spacious and of a high quality. Our 7 year old daughter went to kids club from 11 to 13:00 everyday and loved it there. She made friends with other kids on holidays and the staff there were very nice especially Janika. Marcos the waiter was also very entertaining during meals. 5 stars all round. Something for everyone. Kids pools and adults infinity pool which is quiet and nice to chill.

Flora Kovacs

Absolutely loved our stay at the Atlantic Sunset! This hotel truly delivers what it promises—modern, spacious, stunning views and warm service. From the beautifully designed rooms to the relaxing pools, and assortment of the dining options everything felt thoughtfully curated for a perfect palmy getaway. We had a blast from start to finish! Special thanks to Barbara (Guest Relations) who went the extra mile in welcoming us and making us feel extra pampered! :) It was difficult to leave but we left fully recharged! (PS. The natural pool and cozy area in front of the hotel by the rocks were a plus for us)

Rebekah Feldman

Lovely hotel. Get the privilege level because the adult rooftop infinity pool is an amazing view. Food is good for an all inclusive. Gorgeous views. I sat on my balcony watching the sea for ages. It’s a bit of a drive from the airport so rent a car or prepare to uber. Service was wonderful and a big thank you to all the waiters at the buffet and privilege restaurant and lounge for treating me so well. The rooms are gorgeous and have a separate seating area and private balcony.

Sachin S. Thakrar

Our third visit in 3 years - the hotel is beautiful and very well maintained/cleaned. The staff are wonderfully polite and could not do enough to help (noting we travelled with our 4yr old and 1yr old baby). Perfect for young children who love a daily mini disco! My only negative was the choice and quality of the food at the buffet - it has gone significantly downhill since our last two visits. The themed nights do not have much variety / offering, and often the same items are recycled day after day, with varying degrees of quality. Children’s buffet choices were also strange (including jalapeño cheese bites!). However, the hotel couldn’t do enough to make sure my 1yr old had food on demand, and my wife’s nut and sesame allergies were catered for - very grateful for this. Would return but only knowing the food had improved.

Cat Pro1

We had a fantastic stay at Baobab Suites! The room with a private pool was absolutely amazing – a perfect place to relax and unwind. The suite itself was spacious, modern, and had everything we needed for a comfortable stay. The staff were incredibly helpful and always friendly, making us feel welcome from the moment we arrived. Taxis arrived quickly whenever we needed them, which made getting around super convenient. Breakfast was a real highlight – plenty of delicious options to choose from, with something for everyone. The gym was also impressive – modern, well-equipped, and perfect for keeping up with our workouts. The location is up on a hill, but we enjoy walking, so it wasn’t an issue for us – in fact, it made for some great views! We’d love to go back soon. Highly recommend for anyone looking for a relaxing and high-quality stay!

Bea

My family and I were chilling by the pool when suddenly we heard people shouting and making noise outside the hotel so I went out to see what was it about and turns out it was a protest against the corporation of this hotel. They handed me the brochure that I’ve attached and it’s pretty self explanatory. We won’t stay here ever again because we don’t want to support such destructive and unfair project. It’s heartbreaking to see how greedy business owners are destroying this beautiful island because they care more about profit than preservation. I hope they ban this project and get a huge fine for the damage that they have done. Shame on you.

Dan R

Beautiful hotel, staff friendly and location is good. We had 2 bedroom apartment with pool, very spacious throughout with nice seas views. We would definitely visit again.

Marina McCullagh

Isolated at the top of a hill, at the top of Adeje, the location is dreadful. There is no minimart or even a lollipop to be bought anywhere near, and considering we were in a self catering apartment, the lack of groceries near by other than a 15min walk down a giant hill (which you have to walk back up with said groceries) is bizarre, especially where the food options are limited. The hotel is also designed without health & safety in mind, with multiple tripping hazards where ramps are immediately alongside steps & stepped walkways are concealed by sand pits. We were also without hot showers for 4 days before the problem was resolved. On the plus side, The Buffet breakfast is fab and the cleaning staff & Camilla in reception are exemplary at their job.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Francesca White

This is, by far, the best holiday we’ve ever had. Everyone at the hotel is so welcoming and friendly, the rooms are huge and the food is incredible. There’s a lot of lovely activities for adults and children alike. We did the wine tasting, sangria-making class, aqua gym, beach volleyball (we pretty much did everything). The animation team is so much fun - they make sure everyone’s having a good time. We don’t normally participate in resort activities, but the animation team was just exceptional. Bingo is really fun. HUGE shoutout to Luca, Samuel and Eugenia! I still can’t get over how good the food is at this resort. We did royal level specifically for the a la carte experience and it did not disappoint. Every single dinner was a culinary experience. (Bravo to the chefs!) all the hosts and servers at the hotel are top notch. They keep everything immaculate, they check on drinks, clear plates. This was our first time at a Barceló hotel, and we will definitely be back.

AM K

my 3rd visit and this time with my mum and we had 2 separate rooms, little disappointed that we were allocated rooms above kitchens which made for a for some interrupted sleep, as a my barcelo member i do wonder what the benefits are with room allocation/upgrades, as to date i have never received an upgrade no matter what hotel i have been at and there have been many. i was moved swiftly after raising the noise issue but would suggest these rooms should not be used until sound proofing rectified - but this was a disappointing start with a few nights of bad sleep. overall though we had a lovely stay, the staff are super helpful wherever you are, it was my mums first visit and she thoroughly enjoyed herself. will definitely return if i can be guaranteed i wouldn’t be allocated same room! Our second stay and even better this time, our first stay was before their official opening a year ago and was great, but this time, small improvements and it really was the perfect winter sun break, if you are happy with a peaceful hotel that never feels busy even though it was fully booked, good food and drinks with costal walks, I would thoroughly recommend, every member of staff was amazing, particularly Keny at royal level pool an absolute superstar, Samantha and Daniel too, every member of staff was so welcoming and helpful, I love how customer service is number one priority at this hotel. We will return I am sure.

Elisabet Santana

The hotel's location was perfect, with stunning views of the ocean and easy access to the beach. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. The food was delicious and varied, and I especially loved the themed dinners. I would highly recommend the Barceló Tenerife to anyone looking for a relaxing and luxurious vacation

ggmail 110

Having a wonderful stay at Royal Hideaway, excellent breakfast, and food all around has been great, a nice Italian restaurant, and another buffet one on the other side of hotel, staff are all super friendly and helpful and a special mention to Justina, always friendly and welcoming. Highly recommend as a whole.

Annika W.

Awesome crew / staff. Everyone is super friendly. Especially Victoria with her positive attitude is trying everything to make your stay as pleasant as possible. Lovely to sit at the waterfront for breakfast and dinner. What I found strange is that there is not even one free soft drink / water with the dinner, if you are not all inclusive. If you booked a sea view room, make sure to stay at a show or bar late, because otherwise you will anyway hear everything of the parties going on in the Plaza area. The animation team of active is also incredible. Can only recommend to attend the one or other workshop.

Stephen Ramage

Fantastic family all inclusive resort. Ive never been to a all inclusive resort before and wasn't sure I'd like it, but i really do. Lots to do. Great pools, water slides, shows. The kids (4 & 18 months) loved it. Friendly attentive staff. Clean facilities. I. So glad my partner talked me into it. Worth every penny if you can afford it.

M T

Overall a magnificent hotel for children. There was so much activities for kids and very well run. The shows were incredible and well worth going to see. The food was really good, the drinks were great but a little annoying that the spirits and better drinks were near the infinity pool at the end of the resort. So sometimes a trek to go there. One massive annoyance is the sunbeds, people up at 6am to put towels down and then not show up either for hours or at all. As there are so many pools, I think people reserved beds and didn't bother to use them. I think the hotel needs to address this because if you come with a big family, you'll never be able to sit together. One other thing, the restaurants on site said you must dress smart, but no one did. We dressed in evening wear, nice dresses, boys wore trousers and shirts, other people looked like they were going down the pub. So either enforce it or don't bother saying it. We stayed in a different hotel in Tenerife and they sent people away to change.

Mark McMULLEN

Fantastic holiday at an amazing resort. Spotlessly clean, good quality food with excellent choice every day and very good facilities for kids and adults of any age. The best thing about this place, however, is the staff. Every single member of the team we encountered was friendly and helpful and helped create a positive, happy environment for the duration of our stay. Will definitely be back

Mitul Desai

Great hotel, with large rooms. It's not a complete all inclusive as there are some products (some ice creams and premium brand alcohol) which needs to be paid for! However generally speaking a very good hotel, lots to do for kids. The kids club staff were fantastic with my daughter and she loved her time at the hotel. The evening shows were amazing and I would recommend watching as many of them as you can! Definitely a hotel centred around kids and kids entertainment but also has some quieter areas for adults with adults only sections in the buffet dining room as well as around the pool. The food was OK but for a European all inclusive - some decent choice. 4.5 stars is what I would have given it simply for the food but there are no options for that and it's definitely better than 4 stars! Will definitely book again soon!

Grace Young

Absolutely wonderful stay with our family. Our 2 year old loved it so much! I really enjoyed the daily yoga and Pilates classes with Francesca, the incredibly kind and friendly staff, and the enormous bed! Never done an all inclusive but this was really special and ideal for a tired pregnant toddler mum!

Gaetano Lanza

Gran Hotel Bahia del Duque Resort is a very nice hotel. The room we had was very nice, the bed was comfortable. In the room there was a coffee station with a nespresso machine, a safe, a minibar etc. I informed the receptionist that the day after we checked in was my partner birthday so we got a very nice surprise in the room . The breakfast was super, with a great selection of food and drinks. They have few swimming pools and restaurant to choose from. Most of the staff was friendly and polite. This is a great resort, however, if there was a better attention to the detail it would be even greater. The box with coffee and sugar was messy, not tidy up or cleaned from the previous guest. The day when we checked out we were very annoyed by the housekeeping: they come in the room while we were having breakfast (nothing wrong with that) they started to clear up the room, after the breakfast we went at the pool area and when we came back we noticed that they went in the room again... while in the room they try to come in again. it was not yet time to check out but the housekeeping tried hard to make us to go away, it was our check out day so they should just left us in peace since we did not overstay. (Visited January 2025)

Kurt Douthwaite

We stayed here for a week in a casa ducalas junior suite. The resort is very nice, the food is gorgeous, the service was exemplary, the staff were accommodating, friendly and professional. Idyllic setting with fabulous pools and gardens, lavishly appointed throughout with magnificent architecture. Thank you so much from Richard and kurt

Josh Eckart

Gran Hotel Bahia del Duque Resort was an amazing experience for my wife and I and our two young children. It was definitely a 5 star experience, and worth every penny. The grounds were immaculate, the staff was extremely friendly, the service was second to none, the rooms were very clean, the pools were beautiful and a huge success for entertaining our children, and the views from our room of the ocean and hotel grounds were gorgeous. The day we left we started planning our return trip and plan to stay at this resort every time we visit the island. It was a fantastic experience and we can’t wait to return.

William Richards

We just got back from a week at the Bahia del Duque with a 2 and a 4 year old, and it was great. We were a little skeptical heading into week and delighted to say the hotel was fantastic. Staff were amazing, I wish I could remember more names to complement, but everyone was really friendly and helpful. The rooms are slightly dated compared to more modern design-led hotels, but they're comfortable, spotlessly clean, and still very nice. We were in a junior suite so all four of us could fit in one room and it was great - spacious, comfy, and a lovely balcony which was really handy with the kids. Pools were awesome, and the public beach below the hotel was really nice and the access from the hotel really convenient and easy. Good sand for building sandcastles, nice entry to the sea for paddling with little ones when the waves weren't too rough, pleasant level of busy - felt lively without being overcrowded. We would definitely come back for a similar holiday of relaxed pool and beach with little ones, but the hotel also looked very nice for a more adult break, with great pools and bars with lovely views. We had two concerns before the holiday based on reading other reviews, which both turned out to be total nonsense. (1) that even the heated pools might be cold, but that turned out to be nonsense. The heated pools were perfect temperature, and even the unheated pools were pleasant. The pools were lovely and a big selling point of the hotel in my view. (2) restaurants. Some reviews said the food was overpriced and inconsistent. I'd say the overall standard was very good, and maybe you can get better value for money outside the hotel but it wasn't silly prices in the hotel - certainly very reasonable compared to the UK still. We had great meals at the Brasserie, Beach Club (twice!) and Alisio's. We then had a second meal at Alisio's which was mediocre. Would say the Trattoria was totally fine - strong pizzas but relatively bland other dishes. Sua (basque food) was absolutely delicious, but our service was a bit shoddy. Overall I was very satisfied by the quality of food (including the more informal lunch meals at pool restaurants), and while we had disappointing service at 2 dinners, I think to have slightly disappointing service at 2 out of 20 or so meals we ate in the hotel is pretty good going. And to be clear the poor service was a result of staff being run off their feet rather than not being good/pleasant staff.

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

Skip

Was there a few years ago it's a great hotel for adults no kids when we were there so peaceful overlooking the golf course a discount on course plus hote provided free golf carts to anyone who wanted them. Would recommend to any golfers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Cormac Lynch

Always a great welcome. Spotless clean and top class service.

Ellen C

GF Victoria Hotel made our very first trip abroad with our 7-month-old baby absolutely unforgettable. From the moment we arrived, the staff treated us with genuine care and attention. Every single day at 6 p.m., they delivered freshly prepared baby food to our room — just vegetables and chicken, exactly how we asked for it — always on time, always perfect. It made such a difference in helping us keep her routine while actually enjoying our holiday. The hotel facilities are stunning. Everything is spotless, beautifully maintained, and designed with comfort in mind. Our room was spacious and comfortable, and we felt completely at ease. A special thanks as well for helping me plan a birthday surprise for my husband — everything went smoothly and added such a personal touch to our stay. The food throughout the hotel was outstanding. The buffet offered an incredible variety, and the Amaina restaurant was equally impressive — delicious dishes, great service, and a relaxing atmosphere. We feel incredibly lucky to have chosen GF Victoria for our first international family holiday. Everything was so well organized and welcoming — we wouldn’t think twice about going back.

Cezary Wojnarowski

Amazing!!! I'm here as I write this. I have had the pleasure of staying in many lovely family hotels all over the world, this is one of the best I've stayed in. Staff - Friendly and helpful Amenities - First Class Location - First Class Food - First Class Rooms - First Class Cleanliness - First Class Swimming Pools - First Class Samuel, Stella, Goncalo, Olga, Angela it's only a few of the names who deserve a word of appreciation because they do a great job!!! The whole kids club staff is lovely, helpful and great people. My son Oscar is really delighted. The kids entertainment is good and there's plenty to keep you and your family entertained for a week or 2. I would highly recommend it and we definitely come back 💯

Ste English

I'm here as I write this. I have had the pleasure of staying in many lovely family hotels all over the world, this is one of the best I've stayed in. Staff - Friendly and helpful Amenities - First Class Location - First Class Food - First Class Rooms - First Class Cleanliness - First Class Swimming Pools - First Class The kids entertainment is good and there's plenty to keep you and your family entertained for a week or 2. I'm surprised to read some of the negative reviews, what more do people want?! Unfortunately, you can't please all of the people all of the time. A superb hotel, I would highly recommend it.

Tom W

First time staying at the hotel and it was fantastic. The staff were all very friendly and helpful and exceptionally great with our 3 year old daughter. There were plenty of activities to keep her entertained. The food was outstanding! We will definitely be returning in the future.

Andrew Murray

Really enjoyed our stay here. It's an impressive building. Quality all around; the staff, the rooms, the food. We did bed and breakfast and the breakfast buffet catered to lots of tastes and queues for eggs etc weren't too bad. Would go back again but prices are looking quite expensive for next year.

D. S.

Avoid at All Costs – A Nightmare Disguised as Luxury Rating: ★☆☆☆☆ (1/5) We spent two weeks at Red Level Gran Meliá Palacio de Isora, expecting a premium, adults-only luxury escape. What we received was the complete opposite – a holiday filled with disappointment, frustration, and stress. Here is a full breakdown of what went wrong: ⸻ 🪰 1. Fly Infestation & Poor Hygiene The entire resort is overrun with horseflies and biting insects. They’re on sunbeds, in restaurants, even in food trays. The smell of sewage near some areas and the presence of bird droppings on furniture add to the disgust. You cannot sit or lie down anywhere for more than a few minutes without being attacked by insects. Hygiene standards are simply unacceptable. ⸻ 🧒 2. “Adults Only” Is Misleading – Children Everywhere This hotel is sold as Red Level Adults Only, but that’s only true for breakfast. For lunch and dinner, guests are sent to the main hotel with families and screaming children. This is not the exclusive, adults-only experience we were promised. In fact, it is a clear case of false advertising. ⸻ 💸 3. Hidden Costs Despite Luxury Upgrade Despite paying for the highest all-inclusive luxury package, we encountered: • Bali beds costing €200/day, even though they were included at other Meliá Red Level resorts. • Drinks chargeable in restaurants, even though they were free at the bar. • A “snack bar” for lunch offering only apples and cake. It’s shocking how much was excluded or restricted, even with the highest tier package. ⸻ 😠 4. Disrespectful Staff After Complaints After we voiced our concerns, we were treated coldly and ignored. Worse still, some waiters made derogatory remarks about guests in Spanish, assuming we didn’t understand. This is unprofessional, disrespectful, and absolutely unacceptable in any hotel – let alone a supposed 5-star luxury resort. ⸻ ⏳ 5. Chaos and Lack of Organization Long queues of up to 30 minutes at breakfast, unfriendly waiters, chaotic restaurants full of noise, and no real Red Level structure during the day. It felt like a budget resort at full capacity, not a premium 5-star experience. ⸻ 🧾 6. No Real Compensation We received an upgrade of our room, which we did not ask for – and which did not solve any of the actual issues. The room was fine. What we needed was peace, service, and the luxury we were sold. Instead, we received empty gestures, such as being offered a Bali bed for one day as if it were a gift, even though this should have been included. ⸻ 📉 7. Our Feedback Was Not Taken Seriously Despite multiple polite attempts to explain the issues, we were met with copy-paste responses and generic apologies. It became clear that honest feedback is not welcome here – it is ignored, downplayed, or blamed on third parties. We even heard from others that this is a known pattern. ⸻ Final word: We paid over €10,000 for what turned out to be a stressful, degrading experience. We spent most of our time in our room, just trying to avoid flies, chaos, and disappointment. This is not a luxury escape – it’s a highly overpriced trap. If Meliá does not address these issues soon, their brand reputation will collapse – and this hotel will be the reason. 🔴 Avoid at all costs. You will regret it.

Raymond Hill

The standards at this hotel are very high. It is one of the best hotels we have ever stayed at (includes Hawaii and Bali). I like the segregation of "adults only" and families. It enabled a peaceful, relaxing stay. (Note : Master Suites are located in the families area) Some pools are heated. We found the service excellent, attentive but not invasive (we were all inclusive) Looking forward to our next stay.

Liutauras Ceprackas

BE AWARE: If you have any respiratory issues, this hotel may not be suitable for you! The air conditioning system is plagued with black mold, and the smell is unbearable. Rather than addressing the source of the problem, they’ve opted to mask the odor with artificial fragrances, which essentially means they’re just poisoning their guests. (Check out the video I posted for proof.) Sea View?: Don’t expect the promised sea view—it’s more like a view of a concrete wall. If you want to see the sea, you’ll have to stand on a chair. Additionally, there’s no clear boundary or control over who can enter the "Red Level" area, which takes away any sense of exclusivity. Noise and Pool: To top it off, there was a party right outside our balcony, which made it impossible to relax. Also, the pool at the Red Level is at least 2 degrees colder than the adult pool at Gran Melia, although the service at the pool was decent. Overall, this hotel is definitely not what it seems, and I wouldn't recommend it based on my experience

suki bassi

Staff , facilities and location absolutely wonderful ! We were half board and had access to many a la carte restaurants which saved us the experience of over eating in the huge buffet ! Walks along the promenade were always a delight and loved the different classes during the day . The red level bubble is special and serine . Only issue were constant flies and birds in the food area . There needs to be an indoor space option on the ground floor where breakfast etc is served .

Thomas Schönefeld

The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal. Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable. As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this. The prices for wellness services are significantly above average, even for a 5-star resort. In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.

Stephen T

What a find 😀👍 A beautiful boutique hotel with the most fantastic attentive staff and perfect location. Gorgeous room overlooking the very attractive pool and outdoors area with viewes to the beach and sea beyond. Our gorgeous room with upper mezzanine floor with plunge pool and cabana. The giant sumptuous bed large bathroom with walk in shower and bath fluffy towels and twin basins. However the friendly highly professional attentive staff who just made the stay even more perfect. Nothing was ever too much trouble. A special call out for the breakfast team and Emil who always gave us a fun start to the day. Pool area is gorgeous and perfect place to relax.Next door sister hotel has an easy access gym too and location beside seafront boardwalk and short walk to centre is super convenient !! Our 1st visit and will definitely be more when we return Thank you team 👌😀

Sohail Inayatullah

Well Deserving of five star status. 1 quiet warm pool with a helpful life guard. 2 right next to a stunning beach. 3 Amir at breakfast was brilliant and others too. 4 Reception staff outstanding. 5 Gym is at the hotel next door. 6 Next to restaurants. Truly a great place to stay. Highly recommend.

Martin Wildman

A luxurious and relaxing week at this very special place. Great service and attention starting with meet and greet from Florence at check-in, in the restaurants and round the pool till check out with Valentina at the end of our stay. Faultless

Catherine Ruff

The most beautiful hotel with the best customer service and care on the island. Trust me I’ve tried many! From the moment you walk through the door you’re treated like family/royalty your every wish wherever possible is granted. Check in is smooth and seem less, your bags are whisked away to your room while you relax with a glass of champagne and check in. The rooms are spacious and beautifully decorated. We chose to stay in a suite. We had the luxury of a spacious lounge and dining area. A small bathroom with a toilet and sink is supplementary to the main bathroom. Comfortable sofa and chair and large flatscreen smart tv. A fridge and storage space are great extra features in this room. Access to the terrace from the lounge via sliding door. The bedroom is large and comfortable the bed is huge!! It is possible to close the door and separate the two rooms. Also the most comfortable bed I’ve ever slept in. Another large flatscreen smart tv. Tea and coffee making facilities and fridge also a free safe and lots of storage space. Again there is access to the terrace via a sliding door. The bathroom is again very large with separate shower and bath and separate toilet. Luxury toiletries are provided and a good quality hairdryer. The rooms are kept immaculately clean with a daily clean and towel change an evening turn down service will also refresh any towels you need. The hotel is kept immaculately clean and smells amazing! The breakfast has a wide selection of continental and the cooked selection is to order. You can eat lunch and dinner and we did on a few occasions always a pleasure especially the Canarian soul night with a locally sourced menu from Tenerife and the surrounding islands. Accompanied by a duo providing great music! Just one last thing to mention, the wonderful staff and management who always have a smile on their faces. Are keen to make your stay hassle and worry free. There when you need them but discrete and not overbearing. The hotel is an oasis of calm while outside are the most wonderful restaurants shops and beaches so for me the best of both worlds!

Grandma Lindo

We have just had the greatest pleasure of vacationing at this hotel, it was expensive but our daughter and son in law treated us to this holiday. We had the most wonderful time , the hotel was spotless, rooms a great size , breakfast was superb and plenty of choice, the staff were second to none attentive but not intrusive polite and genuine “thank you all for your 1st class service” and the bonus, we were with our daughter and son in law who flew in from the states to spend time with us “we came from United Kingdom” We most definitely would love to stay there again and would highly recommend to other potential guests.

Tim Bartlett

Incredible hotel and staff. Will recommend to everyone. Rooms are well appointed and situated in a perfect location for walking around and a very impressive sunset. Staff was incredible and made our stay very special on our birthdays. The hotel food was delicious on every level, breakfast & small bites to Michelin star restaurants which will change your life! Wish we didn’t have to leave 🫩, thank you!

Jakob Reeve

We stayed at this hotel for a week on the adults-only side and absolutely loved it. The hotel is of the highest standard, from the incredible breakfast — one of the best we’ve ever had anywhere — to the beautiful pool area and amazing rooms overlooking the sea and the small town. Every part of our stay exceeded our expectations, and we genuinely have no faults to mention. A special shout out to Olga, the yoga teacher, who we saw every morning at 8:30 by the pool — starting the day with her classes was a real highlight. She also kindly adapted the sessions for my pregnant wife, which made her feel very comfortable and happy. We also really enjoyed the massages and afternoons spent relaxing in the spa, as well as making use of the gym. This hotel truly has everything you could need, and all of the staff were so friendly and welcoming throughout our stay. We will definitely be returning in the future.

tilly mitchison

Overall the hotel is really great. Everything is amazing the service, the rooms are really comfortable and the beds are massive. We sat at the pool every day and the service was great especially from Yosniel. They make the beds up for you and bring drinks/food to your table. The only improvement we would make is to the evening buffet as the food is a bit basic and you have to stand waiting for your food as it is cooked fresh which can mean your waiting for longer periods of time. I think if we came again we would probably only do breakfast included and go out for dinner as there are many nice restaurants nearby. Otherwise the hotel is great.

Meike de Vries

Truly flawless hotel stay – would return without hesitation From the moment I arrived, this hotel exceeded all expectations. I was welcomed with champagne and macarons in my room—a lovely detail that set the tone. The room was spotless, quiet, and beautifully designed. I slept incredibly well—the bed was so comfortable. Despite some reviews mentioning traffic noise, I experienced complete calm. I could hear only the breeze and distant waves, which made the whole stay feel incredibly serene. The staff were exceptional: warm, professional, and always available. Housekeeping came twice a day, so everything stayed perfect—and you can easily get extra water or anything else. The gym was clean, well-equipped, and offered complimentary water and towels. I also booked a sports massage at the spa, which was absolutely top-tier. They asked all the right questions and delivered a professional, caring treatment. A special thank-you to the massage expert—Grace (I think?)—she was excellent. Breakfast was generous and of high quality. This was one of the most peaceful and well-managed hotel stays I’ve had in years. Great value, outstanding service—I would come back anytime.

Kay Hodge

Lovely hotel! The food is healthy and beautifully presented. Breakfast was exceptional and extensive, with a variety of sourdough bread and jugs of a choice of freshly made smoothies. The beds are huge and soft, the showers are large and powerful. Yoga and aqua classes by Olga and Paola were a great addition.

Mirit Baranes

This is a luxurious, high-class hotel for adults only. The hotel is quiet, there are sports activities in the mornings in the pool area. The atmosphere is quiet and relaxed. The rooms are large and spacious and equipped with everything you need! The breakfast is wonderful, pampering with an abundance of fresh, high-quality food. The service of the hotel staff is simply excellent and they helped us with every question and concern. There is a drop from the hotel to the beach and the promenade, which offers a variety of restaurants. Simply a perfect and beautiful hotel and we enjoyed every moment.

K F

I have stayed at this beautiful hotel before, but this was the first time on my own. I was a bit nervous about coming alone but I needn't have worried. Everyone really looked after me and made me feel very special. I couldn't possibly mention everyone who gave me such special attention - the list would be endless. I fell in love with Tiziana as everyone does. She is Wonder Woman! Despite her many managerial duties, she treats every guest as special and nothing is ever too much trouble. I also have to give my warmest thanks to Victoria, who went out of her way to accommodate my every wish with such kindness. After that everyone in the restaurants, house keeping, reception and poolside. On top of all that, the hotel is just stunning, set in a fabulous location with beautiful gardens. And NO Sunbed Wars. If you've stayed here before, then you know what I mean. If you've never stayed here, then Go! You will love it!

Rita Nogueira

This was our third time visiting Tenerife, but our first stay at Mirador - and it absolutely did not disappoint. From the moment we arrived, we were welcomed by an incredibly friendly and professional team. The food, views, and service were nothing short of exceptional, making it a truly unforgettable trip. Although we usually avoid hotel buffets and had initially chosen the breakfast only option, we quickly changed our minds after experiencing the quality of the cuisine. We ended up dining at Mirador every evening - it was that exceptional. A special mention to Carlos, who was not only wonderfully professional but also added a thoughtful touch by remembering our favorite wine each night. Huge thanks to Taziana for going above and beyond to make our stay extra special. Her warmth and attentiveness made our experience feel personal and unique - prestige service through and through. Taziana and Alexandre in particular, deserves a heartfelt thank you for helping my partner plan our engagement, which was the cherry on top of an already perfect stay. The hotel itself is stunning, with beautifully maintained pools overlooking the sea, a great central location just minutes from the beach, and fantastic evening entertainment. Every detail is thoughtfully considered, creating a luxurious and welcoming atmosphere. This hotel will always hold a special place in our hearts. Thank you again, and we can’t wait to return next year!

Donald Craig Manuel

This is my third time staying at this hotel, and it’s truly one of the best hotels I’ve ever stayed in. The service is impeccable! Everyone is so friendly! The rooms and the views are amazing! It is the only place I stay at in Tenerife, and I can’t wait to return! Special thanks to Tiziana for always making our stay magical. Also, Leticia and Jose Manuel are always the kindest. Thank you so much for everything!

STH

We stayed here for our 8-day honeymoon from March 14th to March 21st. Rooms & Cleanliness Our room was incredibly clean and was serviced multiple times a day. Housekeeping came by at least twice daily to tidy up and restock the minibar. We stayed in a junior suite, which was very spacious and had a nice balcony. Location The location is perfect if you love the beach, it’s right next to it. Supermarkets and pharmacies are within walking distance, and there’s a bus stop in front of the hotel that makes getting to the city easy. Service & Staff The staff truly went above and beyond to make our stay as comfortable as possible. They seemed to anticipate our needs before we even realized them ourselves. Throughout our stay, we were always welcomed with a smile and great service. Since we were celebrating our honeymoon, the hotel added some lovely touches, like flowers on the bed, wine, snacks, and chocolates. We really appreciated these thoughtful gestures! Noise & Comfort The soundproofing of the room was good. We occasionally heard people in the hallway or some maintenance work during the day, but we didn’t experience any noise from the neighboring rooms. The bed was comfortable, and we slept well. Facilities The gym has a stunning view, which makes working out even more enjoyable. The equipment is good, though if you prefer heavy lifting, the weights might feel a bit limited. I also had two massages at the spa, and both were carefully and professionally done by friendly staff. Food & Drinks Breakfast was extensive and delicious, with a wide variety of options. There’s also a selection of freshly prepared hot dishes, like eggs benedict. One small downside was that some of the food, both at breakfast and dinner, wasn’t always served hot, but the quality was still excellent. The hotel operates on a half-board basis, meaning drinks are not included. This can add up quickly, especially with the upselling from staff. While many guests may appreciate the recommendations, at times it felt a bit excessive. WiFi The WiFi was almost perfect, 98% of the time, we had a strong and stable connection. There were a few brief moments when it dropped, but these were quickly resolved. Atmosphere & Guests The hotel feels very safe and peaceful, which we really enjoyed. However, we did notice that most guests were 60+ years old.That said, since we love peace and quiet, it turned out to be a great fit for us. All in all, we had a fantastic honeymoon here. If you’re looking for a luxurious and relaxing stay with excellent service and a perfect beachside location, we’d definitely recommend this hotel!

T. S.

This has been the third time we visited Royal Hideaway Corales Suites with our family. Every time it has been a great pleasure staying here. Location wise it is close to the airport (20 min drive) with lots of restaurants close by. Especially in La Caleta you can find plenty of different places to eat during the evening. Breakfast is a must at the hotel; superb quality of many different food choices and great coffee ;-). Hosted by Justyna who is very friendly and gives you a warm welcome every morning! Also, the rest of the staff at the restaurant is always there to ensure you have a great start of the day. Also, due to the distinction between the hotel for adults only (next to Royal Hideaway Corales Suites) you can comfortably enjoy your food with the family as it is a kids friendly setting. Pools are great, never too busy, but lots of seating around it. Fair prices for food when sitting at the pool (Starfish) with professional service. Rooms are spacious and well maintained, not feeling outdated at all. Every room has a large balcony where you can watch the sunset in the evening. Gym facilities are good and not too busy. Would highly recommend the hotel and we’ll definitely return for another holiday next year!

Iris P

This is our family’s fourth visit to the hotel. We have always been very satisfied. The service is excellent from the moment you step out of the taxi upon arrival until you check out. The rooms are spacious and modern, and all facilities are exceptional. The breakfast is fantastic, and Justyna, the breakfast host, is wonderful and welcomes you every morning with a big smile and has everything perfectly under control. We’re already looking forward to our next stay.

Svetlana Pocajt

We often come to this hotel as a family because there are activities and amenities that appeal to each of us. For our youngest daughter, it’s the kids club—she practically never leaves it. My husband and I enjoy the sports activities available both inside and outside the hotel. Each of us finds something we really like. We’re always happy to see familiar staff members who are still working at the hotel. For example, Kristina is someone everyone remembers fondly, as she has been warmly welcoming guests at the breakfast restaurant for years. In short, this is a place where you can truly relax and "recharge your batteries" for everything that comes next. I wish them continued success in their great work. Every time we come—the hotel is full.

Alex Bostock

We've been back to this hotel three times and I can truly say this hotel is faultless. Everything is just wonderful and is fantastic for kids too. The rooms, food and service is simply 5*. If you love your restaurants and food then this is the place to go!! What really makes it special though is the staff. Each and every single person are lovely and make your stay extra special. They are a credit to the brand. Justyna at breakfast with her infectious smile and happiness just starts your day right. She is everything this hotel represents. Plus another special mention to Gaia who also made our stay fantastic. Will be going back there again and again.

filip caesemaeker

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the service was impeccable—attentive, friendly, and truly dedicated to making our experience unforgettable. The hotel is situated in a breathtaking location, surrounded by stunning scenery that adds to the overall sense of relaxation and luxury. Whether you're looking to explore the area or simply unwind, this setting is perfect. One of the highlights of my stay was the outstanding breakfast. The selection was extensive, with fresh, high-quality ingredients and a variety of delicious options to suit all tastes. It was the perfect way to start the day. Overall, this hotel exceeded all expectations. With its perfect service, beautiful surroundings, and exceptional breakfast, I can highly recommend it to anyone looking for a top-tier experience. I will definitely be returning!

Ádám Demeter

Pure Luxury and Tranquility – A Perfect Escape Royal River Luxury Hotel is a true gem in Tenerife. From the moment we arrived, we were surrounded by peace, privacy, and elegance. The villa was beautifully designed with a private pool and rooftop terrace — perfect for relaxing in total seclusion. The entire atmosphere is serene and romantic, ideal for couples looking for a quiet luxury escape. The adult-only policy adds to the calm, exclusive feel. Dining was exceptional, with standout gourmet experiences and impeccable service throughout our stay. Staff were warm, discreet, and genuinely caring — nothing felt forced, everything was effortless. Royal River isn’t just a 5-star hotel; it’s a sanctuary. We left completely refreshed and can’t wait to return

Liam Boyle

This hotel is truly something special. My partner and I first stayed here in 2023 and have been back four times since – it’s become a non-negotiable part of our year (2026 is already booked!). The service is consistently exceptional – the staff are always warm, welcoming, and genuinely helpful. You really feel looked after from the moment you arrive. A special shoutout to Nancy, who is an absolute gem – so kind, thoughtful, and always going the extra mile to make our stays memorable. Can’t recommend this place enough. A perfect blend of luxury and heart.

M. Milo

Absolutely unreal. This was the second time that we’ve stayed at Royal River in one of their river villas, and we still don’t understand how this place exists. It feels much larger than it is; the tropical “rivers” running through the resort give you a swimming experience that you’ve never had before; the beds are incredibly comfortable; the staff is wonderful; and the food is phenomenal. If you’re looking for calm, luxury, serenity, and a unique way to unwind, this is it. Ps the prawn brioche on the room service menu is ridiculously good, and their champagne selection is phenomenal.

Victoria Braithwaite

Our stay at Royal River Luxury Hotel was absolutely exceptional. From the moment we arrived, the staff made us feel incredibly welcome. They’re attentive, and genuinely kind. The entire experience felt like we had been transported out of Tenerife and into a tropical paradise, reminiscent of Bali. The villas are stunning and beautifully designed, luxurious, and unbelievably comfortable. The beds were a dream, ensuring a perfect night’s sleep after enjoying one too many sangrias. One of our favourite features was the pool villa connected to the river, it’s such a unique and tranquil touch, though we wished the water had been just a little warmer. Breakfast was a highlight every morning, with a wide variety of delicious options to suit every taste. Every meal we had at the hotel was top-notch. I visited for a girls trip, and it was the perfect setting — relaxing, fun, and elegant. That said, it’s also the ideal place for couples looking for a romantic getaway. Thank you to the entire Royal River team for making our stay so special. We’ll definitely be back!

Jonny Aston

The most incredible 5 days. We chose the royal river for our baby moon and could not have asked for a more perfect place to spend it. The villa itself was spacious and stunning, a private pool joining the river pool was a unique feature that gave you the sense you were swimming in the middle of a rainforest. The staff across all functions at the resort were incredible friendly and always on hand for any requests - adding to the feel of the resort. The food and facilities of the resort were 5*, we ate different meals each evening, all of which were of the highest quality. The pools are perfect, both in look and temperature and the resort is as clean as it is stunning, with rooms being cleaned twice a day! I would wholeheartedly recommend staying here and we are already looking forward to our next visit.

Fran Bodrell

A Truly Fantastic Stay! From the moment we arrived, this hotel exceeded all expectations. The service was truly exceptional, every member of staff went above and beyond to make us feel welcome, comfortable, and cared for throughout our stay. The food and drinks were absolutely top-notch. Every meal was an absolute delight, and we especially appreciated Vickie’s thoughtful recommendations at lunch—each dish she suggested was spot-on and incredibly delicious. Now, a very special shout-out to Jessica, the very best cocktail maker I’ve ever encountered! I’ve had my fair share of cocktails over the years, but hers were in a league of their own, beautifully crafted, balanced and every single one absolutely delicious. She is a true artist behind the bar! I highly recommend this hotel for anyone looking for a memorable and high-quality experience.

Lily Bodrell

Currently staying for a short break at the JOIA Salome. Wow! The trip is nothing short of amazing. The facilities are all gorgeous and the staff could not have done more. Jessica in particular has been outstanding. Her cocktails are just incredible, honestly the best I have even had. Such a hard worker, she never stops and yet still takes the time to meet your unique requests. She goes above and beyond to make your day with expert execution and flair, all done with a huge amount of warmth, kindness and humour. The food has been equally amazing with a huge Thankyou to Vicky for making personalised suggestions and amendments the made our stay even better. After spending 5 days being treated like royalty, We would love to return as soon as we can!

Graeme Bell

This is a wonderful hotel with good facilities and excellent staff. See below for greater detail. An excellent selling point is the adults only. The kids are restricted to the main hotel, so no inflatables clagging up the pool. Hooray! The pool area is pleasant with more than enough sunbeds for every one. A superbly clean area. One of the days there were guys in wet suits cleaning out the whirlpool pool. Highly recommended.

Gemma Critchley (GemStGem)

From the moment we arrived at Joia Salome in Tenerife, we were swept into a world of effortless luxury and calm. Tucked along the coastline with breathtaking sea views, this hotel is an oasis of serenity—elegant, warm, and wonderfully welcoming. Our suite was exquisite: spacious, beautifully designed, and complete with a private balcony that opened to the sound of the waves and the soft golden light of the Atlantic. A special thank you to the team for the chilled bottle of champagne awaiting us in the room—it was the perfect start to our stay. The service throughout was faultless, and I have to give particular thanks to Daniel and Francesco, who went above and beyond to ensure every detail was perfect. They were genuine, attentive, and added a personal touch that made the experience all the more memorable. The spa is not to be missed. I spent an afternoon melting into their thermal circuit and indulging in a divine massage—it was pure bliss. The amenities are thoughtful and luxurious without being fussy, striking the perfect balance between comfort and sophistication. Hair dryer and straighteners in the room was a good touch. The food is great too, breakfast is a la carte. Towels are provided at the pool. They really have thought of everything! Joia Salome is a rare gem. I left feeling completely restored—and already planning my return.

Michelle Bell

Perfect! The first thing that greets you as you enter The Anthelia Hotel (the main hotel) is the opulence, the cleanliness, the gorgeous fresh smell, and the many smiling staff, eager to help. Our greeting at the main desk was welcoming, and the lady there immediately connected us with a Salome staff member, Joffer, who whisked us off to the Joia Salome part of the hotel. As the glass doors parted, we entered an entirely different world, and immediately felt like (even greater) valued guests, despite the luxury and friendliness that we had just left up the stairs. A glass of chilled champagne was in our hands within seconds, and the check-in process completed swiftly and efficiently by staff member, Daniel. The manager of the hotel (sorry, I didn’t catch the lady’s name), also welcomed us with genuine enthusiasm and congeniality. Daniel then took us to our rooms, despite it being several hours earlier than the official check-in time. He showed us around our accommodation, and explained the hotel’s amenities. There was a lot to remember, but he also gave us a phone number to get in touch at any time, if we needed any assistance with anything. At this point, I can confirm that each time we did phone for information or additional items, the matter was dealt with immediately. Menus brought to the room etc. so that we could choose which restaurants to book, if required. Scales for the case that we were worried may be “on the edge”. Additional (and unexpected) gestures also made, which made us feel higher valued than anywhere that we have ever stayed before - and we have enjoyed many fine holidays over the years. The grounds of the Anthelia are vast and beautiful. We loved the ornate pond surrounding the Zeus restaurant, and enjoyed watching the little fish – with the best habitat ever! Credit to the staff who maintain the grounds, because everywhere was lovely. We didn’t try the upper pool at the Anthelia, though it looked very inviting. The main pool was huge, though I personally loved the expansive pool behind it, which was unheated – fabulous for a mid-afternoon dip, and I usually had it to myself, presumably because it was quite cold! Our pre-breakfast swims at the Salome heated pool, however, were the absolute best way to start the day. The poolside area in general at the Salome, was beautiful – and felt very exclusive, and totally relaxing in the absence of babies and children (which the Anthelia did seem to attract a lot of). Just the gentle sound of the crashing ocean and birdsong. Efficient staff, regularly bringing around impromptu snacks and drinks, and always being so cheerful and eager to serve, were very much appreciated. Nothing was ever too much trouble. In summary, we had 6 days of being spilt rotten – and it was bliss! The packet of the key card read, “Your key to paradise” – and it certainly was. I would recommend this hotel unreservedly, and we will return in time, like so many other people do. I think that says it all.