San Agustin

Jean Dalby

We stayed for 11 nights in February booking with Jet2. Very nice hotel in a quieter part of Gran Canaria. Lovely friendly staff. Food was good and plentiful, although often wrongly labelled. It was often difficult to get a drink at lunch and dinner as the waiting staff were so busy. 2 free buses to nearby Playa del Ingles and Maspalomas per day. Public buses to Puerto de Mogan and Las Palmas were fairly frequent but usually full so difficult to get on. To get to public buses and seafront necessitated a walk up and down a steep hill. Plenty of sunbeds around the large pool. Lots of daily entertainment including yoga, boules, aqua aerobics and bingo. Nightly entertainment included singers, magicians and dancers and was mostly from 9 for 45 mins, followed by a singer.

Stuart Donald

The location of this hotel,on a hill,gives great views across San Agustin bay which is particularly nice at sunrise and sunset. Our room was great,a few signs of wear and tear but immaculate and fully functional. The cleaning staff did a really good job. Food in the buffet restaurant was really good with a huge well presented selection. The restaurant staff kept everything tidy and nothing was too much trouble. Reception staff were very helpful and bar staff attentive. Pool area was kept immaculately. We could not fault anything about this hotel and will definitely return.

mark cousins

This is a lovely hotel the staff were very friendly and helpful breakfast was good and we only went for dinner a couple of times as we didn't go all inclusive and that was very good, with lots of variety the drinks at the bar were a bit over priced my only couple of moans were on arrival we were given a leaflet well you might as well throw it in the bin apparently if you put a towel on the sunbeds before 10am staff would take it off people were putting them on before breakfast 8am, all the pools are salt water even the childrens pool and that was around 6ft 8 deep not very child friendly, you get 4 bottles of water in your room and that was replenished every day but your tea, coffee,milk never was I did ask at reception about this and they said they would send someone around with some but nobody appeared. The free shuttle bus was very good but the amount of people pushing in was unreal even the English and fills up quickly and once full you have to walk properly best getting a taxi they're cheap enough. And my last moan the Aircon was rubbish take a fan with you as the lowest setting the we were allowed was 18.5 .

Angela Howcroft

Beautiful hotel. Rooms are very nice, good size maids come everyday and leave 2 glass bottles of water. We only stayed bed and breakfast, the breakfast was good, they have a snack bar where you can order from and they charge it to your room you just pay your bill when leaving. The pool is lovely. There's not much in the area its close to the beach and a shopping centre where there's a few restaurants and bars. The hotel put on a free bus to maspalomas and playa de ingles during the day, we got a taxi one night and it was 7 euros. I would recommend this hotel if you want a relaxing holiday in the sun.

Susan Morrison

The hotel surpassed all our expectations! Fabulous views, friendly, helpful staff, amazing cuisine, clean and comfortable rooms. Couldn’t fault it! We had originally booked car hire, but the hotel had everything we needed so car hire was unnecessary. It’s on a hill and is a pleasant walk down to the shops. For those like myself who aren’t good at climbing up hills, the taxi service, at the bottom of the hill near the shops, offers very cheap fares to get you back. We couldn’t recommend this hotel high enough! Brilliant stay. Thank you.

Trevor Briscombe

Room was fine, clean and well maintained. Our cleaner was very efficient and friendly. Food was excellent and generally varied in the restaurant. Food in the pool area was limited and cold, wouldn't want to rely on this food! The biggest downside for me, and probably why I wouldn't return is the lack of a proper bar. There are two bars, one is the pool-bar and is well stocked, however the entertainment is carried-out here, so not great if you're not a fan of this, or if it's cold or raining. The other bar is indoors, but is located in the reception lobby, and poorly stocked, and very limited seating. Why have a bar where the majority of people are wheeling around suitcases?

Alison Briscombe

Lovely rooms with excellent, friendly cleaners. Generally the staff are nice but in the bar they can be a bit standoffish. Location ok but a bit out on a limb and lots of steps to the beach (154)!! Food has been lovely in the restaurant with a good choice at all mealtimes. The pool bar food is dreadful, cold, dried up and a poor token. Good selection of drinks however the wine tastes like paint stripper and the cocktails are so sweet you'll get diabetes after one!!

Penny Grover

The beds were lovely and comfy and everywhere was beautifully clean. The food was tasty and we had a different choice every day. The shuffleboard was great fun! The swimming pools were beautiful, especially at night, but the deep pool was freezing! The middle sized one was fine, but the weather became very windy at the end of our holiday, (in February), and we were glad that we'd packed our wetsuits! Would love to come back and stay here again!

Remco M

We had a lovely holiday at the Abora Hotel Interclub. We would explicitely compliment the entertainment team for their joyfull effort put in with our children as also with the evening entertainment as they gave our holiday a special feeling and touch. We had much fun, food was decent, staff very friendly and rooms were made clean properly. Point for improvement is the bathroom kit. These need replacement. Beds were fine as was the total experience!

Lucy Johnson

Had a fab week away. Rooms were great for myself and 2 children. (Room split. So older could be seperate and I was with younger one) Hotel location is great. Fab views and beach is easy walk down. Only reason not 5 stars is because the pool with the flume is so cold the kids didn't want to go on the flume. (Even with wetsuits!) Thankfully the other pool is slightly warmer. Would recommend to others !

Zoe Oliver Travel

We recently stayed at Paradisus Gran Canaria for four nights as two couples and had a fabulous experience from start to finish. From the moment we arrived and were welcomed with a glass of cava, we instantly felt relaxed. The hotel is beautifully maintained with a calm, peaceful atmosphere, and the staff were consistently friendly, attentive and genuinely welcoming throughout our stay. We had upgraded to The Reserve, which gave us access to an adults-only pool, premium drinks and a separate breakfast area, which we especially enjoyed each morning. Although we didn’t manage to take full advantage of everything included (due to only staying four nights), it definitely added an extra level of comfort and exclusivity. Our room was spacious, clean and very comfortable, and the food across the restaurants we tried was delicious with great quality and variety. One of the things that really stood out was the range of activities available. My husband loved the watercolour workshop, and I attended a glass workshop where I came away with a gorgeous pendant, such a special keepsake. The stargazing experience was also a highlight, seeing Jupiter clearly, including its orange bands and four moons. The pool was a nice temperature, and with the beach directly in front of the hotel, it was ideal for morning walks. I really appreciated the attention to detail and overall guest experience. We came home feeling properly rested and would happily recommend Paradisus Gran Canaria to anyone looking for a relaxing, high-quality stay. I’ve also shared more photos and highlights from our stay over on Instagram (@zoeolivertravel) if anyone wants to see more.

Tom Woods

Great family stay. Well appointed rooms, if not the biggest (premium room, ocean front - having a cot and extra luggage for a less than 2 year old did not help). Great to get a sea view room as the alternative is overlooking the road, albeit with some scenery behind. Plenty of sunbeds, great pools, right on the beach too. I expect we benefitted from visiting just after February half-term, as I imagine it gets busy in peak times. Food and drink quality high, including the buffet, which really was a notch or two above what I was expecting. Seeing lobster there on our first night really gave a good first impression. Activities, great for kids, with separate adult areas available for those who want to pay for that. They seemed busier to be honest, but were not an option for us. Outdoor cinema night, kids cinema too, yoga sessions, PT sessions, aqua aerobics, astronomy sessions, etc etc. Easy from the airport, pharmacy and even a small hospital pretty much opposite the hotel if required. They are the only things you'd need to leave the hotel for! I thoroughly recommend staying.

Andy Jennings

We had the most wonderful stay at Paradisus Gran Canaria this February and genuinely cannot recommend it highly enough. From the moment we arrived, we were made to feel like VIPs. We became Red Circle members in October last year, and after this trip we are so glad we did – the level of attention, care and personalised service throughout our stay was exceptional. The resort itself is kept to an incredibly high standard. Everything from the grounds to the facilities and rooms was immaculate, and you can really see the pride the team takes in maintaining such a beautiful environment. One of the absolute highlights of our stay was the candle-lit dinner. The food was outstanding and the service was flawless – it was a truly special experience and one we will remember for a long time. We would also like to give a very special mention to Daniel at The Reserve beach, who looked after us with service that went above and beyond. His attention to detail, warmth and professionalism made our beach days extra special. Another big thank you to Gustavo, who took great care of us with all things Circle. He was incredibly helpful, attentive and ensured everything ran smoothly throughout our stay. Overall, this was a flawless experience from start to finish. Exceptional service, beautiful surroundings and unforgettable moments – we are already looking forward to returning.

Richard “Mr L” Lawson

Our third visit to this hotel as a family of three generations. In four words THE SERVICE IS EXTRAORDINARY. A very visible, welcoming and supportive General Manager, Marta , backed up by every staff member from rooms to pools to restaurants to bars. The buffet is bright, spacious and caters to every generation and taste. They won't be surprised to see us back! Thank you each and every member of the team. The best holiday hotel for its sector in the market that I have stayed in over the past 50 years.

Grace parsons

We stayed for 7 nights in The Reserve Premium Ocean View room. This was my first stay at a Melia hotel since achieving Gold status and my first all-inclusive experience. The resort is large with plenty of restaurants, bars and places to relax. As Reserve guests, we had access to a private pool, breakfast area, lounge and beach, plus up to three excursions. The food was excellent and the drink selection was great (tip: order a gin and tonic — they free-pour generously!). Although restaurants require reservations, the buffet was the standout for us due to its variety and quality. The ham and cheese wraps were -- chef’s kiss. Unfortunately, during our stay I had a jacket stolen from our room and my husband had €40 taken from his wallet. We reported it and staff apologised, saying they would check room entry records. We had thankfully locked most valuables in the safe, and I strongly recommend others do the same. It’s disappointing to experience this at a five-star resort. The spa deserves special praise. I booked a full body massage and a rituals treatment — not cheap, but worth it. The facilities were excellent, the treatments were incredible, and the staff (especially the receptionist who helped us choose treatments) were friendly and attentive. I highly recommend booking directly with them. For excursions, we chose the rum distillery and banana plantation. The distillery itself was enjoyable, but the hotel-organised transport was disappointing. We were dropped off with no clear return instructions, and after finishing we waited an hour in the rain for the taxi. Although the hotel apologised, they said it was outside their control. As a result, we cancelled the plantation visit. I wouldn’t recommend external excursions unless transport reliability improves. However, the in-house experiences (star gazing and wine tasting) were fantastic. Service overall was mixed. Some staff were excellent and attentive, while other times we waited over 25 minutes for service even when it wasn’t busy. One standout was José D, who was consistently hardworking and friendly — thank you! The rooms were lovely, with a well-stocked minibar, turndown service and a great private balcony. However, first-floor Reserve rooms can be noisy due to live music. It didn’t bother us, but light sleepers may want to request a higher floor. Lastly, the Circle membership was pushed quite heavily. The sales staff were polite, but being approached multiple times after declining felt overwhelming. Overall, I would rate the resort three stars. It’s pleasant, but to reach five stars they need to improve service consistency, address transport issues for excursions, and resolve the theft concerns.

Diana Machnac

The front desk is really nice and will help you out with anything. The rooms lack cleanliness, the bath is starting to rust, the shower was not cleaned with limescale on the tap, dirty doors, the drainage is slow and hair was found when we first arrived. One of the sinks has poor drainage and the complementary soap stinks. Limescale on the bidet tap and they don't provide a towel for it either. They do NOT clean or sweep the floors at all, wear slippers because your feet will turn black. The furniture is a little outdated with jammed drawers, chipped glass tables and lifting glass tables making it unsafe for little children. The double beds are just two singles pushed together and the pulled out sofa bed was flimsy, dirty and unprepared for the guests. I made them put covers on top of the sofa rather than the pull out whereas it was still hard and uncomfortable. The double beds creaks and is slightly angled which makes it weird to sleep on. The walls are scuffed in the main bedroom, the mirrors aren't cleaned and the safe doesn't work. No sponge, dishwashing liquid or seasoning is provided in the kitchen (no fruit, water, tea, coffee or sugar either), yet it is equipped with pots, pans, utensils, etc. Dishwasher tablets are given once a day. The cleaners slack off with the unpreparedness and cleaning. Cats hang out around the lobby, so watch if you have allergies (cute ginger cat). The view is very beautiful and so is the outside of the hotel but it lacks entertainment, the animation crew is lame and unfunny. Boring games of bingo and 'guess the movie'. Pool is very cold it isn't heated. No access to the beach and if you climb down it is very rocky. The sauna doesn't work and the jacuzzi is not heated either. The clear lift was out of service the whole week. The food selection is minimal. If you go down to the shops, do not fall for 'HiperDino Express' its a tourist trap with unfriendly staff. Town centre has a 'Spar' with reasonable prices. The staff are friendly though. Nothing to do for kids at all. It can be noisy since planes fly every 10-20 minutes due to the base near the hotel. All the balconies have an ocean view. Overall, very mid, definitely not a 4 star hotel, more of a 3 star.

Rachel Cozma

I would stay away from this hotel if you are travelling to Gran Canaria. First of all, rooms are very outdated, not cleaned well, bathrooms are rusty etc. My socks all turned orange from walking around the room. The fan in the room did not work at all either. I was disgusted seeing when we came back that our used towels were not replaced at all during our trip, just put back on the rack. The double bed also was just two single beds pushed together. There was really nothing the hotel has to offer, there wasn’t any entertainment that we were made aware of, the pool was cold, there was a cat wandering around reception and my friend had cat allergies, she didn’t mind but the chairs in reception were filled with cat hair. Unhygienic everywhere over all. The food offered was also not good - breakfast was okay, very bland, but for dinner the options were very very limited. They also do not specify what is in their food as I got some pasta the first night and it only said to be aware of gluten. However i could smell that there was fish in it and asked my friend to try which she confirmed there was tuna in it. Was not mentioned anywhere. We went out to eat every night since then. Waste of having breakfast and dinner included. Soft drink are also not included in the dinner, you need to pay. Lastly, I came back on my last day and found that a bottle of perfume that i bought was missing. I went to reception and they said all they could do was wait until the next morning to ask housekeeping. I specified i was leaving at 7:30 and the receptionist said that that’s fine. Come 7:30 the next day, i was told the housekeeping isn’t in until 8. They called housekeeping and they said that nothing could be done and if it shows up they will send it back. So not only did they lie to me the first night, but again the next day. Absolutely disgraceful they just seem to hire anyone. I am in shock that they just did not seem to care at all. The hotel did have some beautiful scenery, but any if not most other hotels will also have the same, and with everything else it’s absolutely not worth it.

Tomas Vizgaitis

The hotel is tired and needs updating. The swimming pools and hot tub are not heated. The entertainment is absolutely horrible; I've never seen anything like it. We stayed with breakfast and dinner, and you have to pay for drinks with your dinner; even water isn't supplied. Every day it's an English breakfast with no other choice. From my experience, I can give this hotel no more than 1 star. Beds and pillows are horrible; sleeping near the pool is more comfortable. My son slept on this sofa bed for 10 days and said he'd rather sleep on the ground in the kitchen than on this bed. There is nothing for kids to do as all games are broken or don't work properly. I'll never come back to this place again!

jennifer louise

Great hotel! Super affordable. It's in a nice quiet area but still has shops nearby and restaurants to visit. Very close to some rocky beaches and a small airport. Bus stops are super close so you can easily travel round the island. Staff are really kind and the hotel is clean. Cleaners came in every day and emptied bins, folded things etc. Would definitely recommend.

Marius Bjørnerud

The view and balcony are nice, and the area outside the hotel is fine. There is also a very friendly orange cat we called Casperina (turnes out to be a girl), which was honestly one of the few positives. Unfortunately, the inside of the hotel is extremely outdated, empty, and depressing. Room 605 is in poor condition, with visible moisture damage, cracks in the walls, worn tiles, and broken grout. Towels placed along doors to stop water from coming in say a lot about the overall standard. Although marketed as an apartment, the kitchen is almost unusable due to very limited equipment. I would honestly rather have had 20 sqm less and a normal hotel room. The beds are terrible. Despite clean sheets, the mattresses are yellow and heavily stained, which feels unhygienic. We feel very uncomfortable staying in the room for more than an hour and try to avoid it. This is day 8, and I have mostly been complaining to my partner. The ceiling fans feel unsafe, the lighting is chaotic, and although the TV has many channels, most are dubbed in Spanish or German, so we only used the TV radio. Using the luggage scale costs 2 euros, and reviews mention paid Wi-Fi (not tested). The elevator is extremely scary, even for my 21-year-old partner. Staff are very kind and speak decent English, which we appreciate, but we have not dared to eat here. Location is okay, with 6–7 restaurants within a 30-minute walk, but anything else requires transport. Parking is free, but very limited in the evenings. Other reviews confirm we are far from alone, and the online photos hide many of these issues. Overall, a nice view and friendly staff do not make up for a hotel that feels unhygienic and misleading. Not recommended.

Gillian Scholes

A relaxing week in this great hotel. Highlight was Myros, and the very attentive staff, many of whom are still there after many seasons. Myros is the exact fit for this hotel, engaging with clients in the evening and the fantastic aqua fit in the day time. He was lovely. Food was so nice and great variety.

Agnieszka Grzeszczak

Don Gregory by Dunas in San Agustín is such a cozy and stylish place – elegant, yet warm and welcoming. The rooms are really spacious, and the beds are ridiculously comfortable. The direct ocean view is absolutely breathtaking! The food is varied and always delicious, and the staff are friendly and helpful. Big plus for the well-equipped bike garage – perfect for cyclists. The location couldn’t be better: the beach and ocean on one side, and a shopping center with bars, restaurants, car and bike rentals, and even mini golf on the other. The area is super quiet and relaxing. Water at dinner isn’t included with half board, but that’s a minor detail. A few small issues came up, but nothing that affected my stay – probably just one-off things. Overall, a fantastic hotel I’d happily return to!

Charlie Baird

2/5. Wouldn’t return or recommend. Spent 4 nights at Don Gregory in San Agustin with my partner between 2nd and 6th March. Checked in about 1800 on Monday evening and stayed in room 404. No issues so far. The room was absolutely fine (or so it appeared). On Tuesday afternoon after a mid day shower I noticed an infestation of ants around the seal of the shower. I discovered it after picking up a t-shirt to find it crawling with them. I immediately went down to reception and informed the receptionist. She didn’t see to care and didn’t apologise once. They told me they didn’t have another room at that time but would look into it and told me to go to dinner and report back after that. Back in my room about 20 minutes later, a cleaner appeared with a can of insect killer. I told her I requested a new room and that a temporary fix would not be suitable for me. I informed her I would speak to reception again, not that she understood. Prior to going out for dinner, I spoke to reception again. They said they would investigate the problem when we were out. On arriving back later in the evening the room was stank so strongly of insect killer. It was actually a very cold night so we couldn’t even keep the balcony door open to air out the room. Moving on. My partner and I are 25 and 31 years old. The average age at this hotel appears to be about 65+. We found that we were getting quite a lot of unwelcoming, judgemental looks from the other residents constantly. We also discovered that it’s about a 10k walk to any sort of chain of bars and restaurants. If you’re looking for easy access to touristy locations then stay clear of Don Gregory. I requested a late check out as our hotel transfer wasn’t due to collect us 2 and a half hours after check out. I was told no that wouldn’t be possible. I would have liked to think that my partner and I would have been treated with a bit more respect after the ant incident but apparently not. I don’t have much else to say. The experience wasn’t great to say the least. The breakfast buffet was fine. The dinner buffet was pretty poor. We also didn’t expect there to be such a language barrier at the hotel and in the surrounding areas. The room air con also didn’t work. A lot of the other staff members were friendly and welcoming. The direct access to the beach was also great. However these positives simply weren’t enough to make our trip a good experience. Won’t return.

Lucie Laštovková

We were extremely happy with our stay at Don Gregory by Dunas. The hotel is beautiful, the views are stunning, the room was lovely, and the food was excellent. The atmosphere was calm and relaxing, and almost all staff members were friendly, smiling, and professional. We appreciate non smoking areas in whole hotel. The only negative aspect of our stay was one restaurant manager named Marcus. We do not know his exact position, but his behavior stood out: he repeatedly ignored us, avoided eye contact and did not greet us, while being openly friendly and welcoming toward German guests. This felt uncomfortable and unprofessional. Despite this single issue, we truly enjoyed our stay and would love to return to this hotel in the future. Lucie a Pavel Veselí, Czech republic

Cathy Ward

...got back early hours of friday morning after 5 nights SUPERB stay at the don gregory. Couldn't fault the place 😁. Stayed b and b with my dear friend in a double room ( bed was superking) and was huge. Room beautifully clean. Balcony was superb ( we were on second floor) .only slight gripe was furniture being either put out or dragged up above us at the pool/ terrace area. Food was cooked beautifully and plenty of choice. ALL staff were friendly, courteous and professional and full of smiles. Our view was truly incredible. I couldn't QUITE grasp which tap served which shower, but, we survived!!😜😜.... we / i definitely will be back. Hotel is wonderful. Thank you to jet 2 staff for being superb and to ALL staff at this amazing hotel!😁😁 xxx