Francisco del Rincón
Good hotel in general, specially pricewise. Food was hit and miss , you could tell they recycled quite a lot from previous days. The food was normally not warm, that s something to look at but there was at least 1 or 2 mains that were always pretty good and a lot of variety.
Waterpark was small, but entertaining. Water was veeeery cold but I guess that s what you get in January.
The need more people in reception, 1 person at day time was not enough.
Overall good place to stay, the area was really nice cut through a sort of mountainous valley with a lovely black sandy beach.
Judit V.
A Pleasant Surprise Beyond Expectations
Contrary to some of the reviews we had read, we were pleasantly surprised by our stay at this hotel. The food was good, and there was a wide variety to choose from. Contrary to what some reviews suggested, the waitstaff were not rude at all; everyone was incredibly kind and helpful, especially with our little one.
We arrived late in the evening, and although the receptionist mentioned that we had half an hour before the restaurant closed, she quickly gave us our wristbands and told us to head to dinner first, then complete the check-in process afterward. They also prepared a thoughtful care package for us with sandwiches, mineral water, fruit, and dessert. I’ve read some complaints about this, but in my opinion, it was a very kind and considerate gesture. Our room was extremely spacious, beautifully furnished, and the balcony was huge. The bathroom was also in perfect condition. This was the first time I experienced an aqua park with saltwater, but it didn’t feel overly salty. After leaving the water, it didn’t sting or leave a salty feeling on the skin. The pools were highly enjoyable, even with a baby. There were plenty of sun loungers and space available.
One thing I found a bit odd was that they charged €4 for an umbrella, but it was a small fee and not a major issue. The nearby beach was fascinating with its glittering black sand and gently sloping ocean. We were lucky to enjoy a nice water temperature as well. The restaurant was very spacious with ample seating both inside and outside. The food selection was diverse and suited all tastes. I especially appreciated that the restaurant wasn’t strict with the dress code. While swimwear wasn’t allowed, they were fine with beachwear, which made dining much more convenient.
The hotel snack bar was also great; they alternated between hamburgers and hot dogs. I personally enjoyed the hot dog more, but both were tasty. They also offered salads, sandwiches, desserts, and fruits for anyone who might get hungry between meals, although the lunch options were generous enough that this wasn’t often necessary. There were two different coffee machines in the restaurant, and there was a noticeable difference in the taste of the coffee. If you don’t like one, I suggest trying the other. The coffee itself was very good, and the selection of carbonated drinks was also nice.
As for the elevators, they were indeed a bit slow, as some reviews mentioned, but this was mainly because there were only two elevators, and people would press both buttons, causing the elevators to stop unnecessarily.
The hotel itself is in great condition, although I did notice that the carpet in the hallway on the 6th floor (I’m not sure about the other floors) was a bit worn, giving the hallway a slightly run-down appearance. However, the lobby was very impressive, and the furniture in the rooms was in excellent condition.
The cocktails at the bar were not watered down at all – they were delicious, especially the sangria. You could also ask for ice cream anytime from the bar, along with juice for the kids, since the poolside drink machine didn’t offer non-carbonated options for them. However, the alcohol-free cocktails were a big hit with the little ones.
Overall, our experience was wonderful, and I highly recommend this hotel to anyone visiting the area.
Oliwia
We stayed at this hotel at the beginning of December to celebrate our anniversary. The weather was surprisingly hot, which was a big plus, and the location is ideal for anyone looking for a relaxing getaway. There isn’t much to do in the surrounding area aside from mini-golf and bowling, but the free entry to the water park (you just need to give your room number) was a huge highlight. Another positive is that the beach is only a 3-minute walk from the hotel, making it easy to enjoy the sun and sea.
Our room was spacious, and the air conditioning worked really well. However, the room is definitely showing its age and needs refurbishing—paint was peeling off the walls, the bathtub was leaking, and, unfortunately, we found cockroaches in the room, which was a major downside. This was a major disappointment and left us feeling uncomfortable during our stay.
The pool area was nice, however the water was freezing, making it hard to enjoy even in hot weather. If you wanted to use the spa, access costs €25 during the day or €70 after the opening hours, although the gym is free which was a nice touch.
One of the most disappointing parts of our stay was the reception staff. They were unhelpful and seemed uninterested in assisting guests. When we asked to change rooms because we’d paid extra for a sea-view room but could barely see the sea from the 1st floor, they refused to help, saying, “Technically, you can still see the sea.” Whenever we asked them anything, their response was usually, “I don’t know, sorry,” which was incredibly frustrating.
In contrast, the bar and restaurant staff were lovely and worked hard to make guests feel welcome. The food was decent—nothing amazing—but you could always find something to eat, though it was a bit repetitive. The drinks selection for all-inclusive guests was extremely limited, which was disappointing.
Other issues included very poor Wi-Fi, which barely worked, and unreliable lifts that were painfully slow.
Overall, while the hotel has some good points like its location, the free water park access, and friendly bar and restaurant staff, the negatives—especially the state of the rooms, the unhelpful reception staff, and the cockroaches—make it hard to recommend. It wasn’t the worst stay, but I wouldn’t return. With some improvements, this hotel could be much better, but for now, I’d suggest looking elsewhere.
Jan Lucki
We spent a long weekend here with family. The hotel is decent enough and the location was nice, we were on the all inclusive package. We're not big drinkers, but the alcohol here was very bad. It had to be watered down or very low percentage, because none of the cocktails had any effect on us at all, even when asking for doubles and having multiple drinks. As soon as we went to an off site restaurant and had one drink, we could feel the alcohol effect immediately.
Grant Menzies
I stayed here with my two kids (9&12) for a week, and it was a great experience. The hotel was lovely, no major frills, but it is nice, immaculately clean. The rooms were very large, great view from the balcony. The staff are all very hard working, they never seem to stop, but they are all very pleasant and helpful.
As buffets go, theirs was really good. A great selection of food including fresh cooked meats and eggs, great salad bar, fresh fruit, and plenty of cakes.
The resort is like a little village, plenty of shops, a pharmacy, supermarket, restaurants, entertainment and of course the water park which we all loved. It maybe doesn't look as fancy as some bigger water parks, but the slides are all great, some super fast and of different kinds. The pool is massive and very clean too.
Taurito is quite isolated but there are plenty of people who can direct you on how to get a bus to the neighbouring towns, Mogán (beautiful), Puerto Rico, and Maspalomas.
My Booking
