Gary Moore
Recently returned back to the resort a year later. Second time round on all inclusive was very different, first of all the food was horrendous. Breakfast is the only part I ate and spent money eating out most nights as it was all just the same food each night Cleaning is non existent think in the whole week our apartment was cleaned once. There was bird poo all over the balcony and still there on the final day of checkout. Certain staff I found very rude when wanting drinks. Only positives is location is brilliant to near by beach and shops. Good think about the hotel is theres plenty of sun lounges and your not fighting over them
Reception staff are lovely very welcoming and friendly. The young lady with glasses and short hair was amazing with our little boy.
Emma TF
The entertainment team were absolutely fantastic and really made the holiday for my children. They loved the songs and the dances.
Food was ok, something different every day. Snack bar wasn't great compared to other AI hotels. The staff were all friendly and very helpful.
The hotel is in a great location, close to bars and restaurants and the beach. China shop on the corner sell anything you could possibly need.
The pools are big and there were plenty of loungers for everyone. I expect it does get very busy in summer though. The baby pool was very small and was always busy, so we sometimes had to take our children in the big pool and wait until it had quietened down to take them in there.
The rooms were very spacious. We didn't like the sofa bed with our children being young, so we put the mattress and the big sofa cushion in the bedroom at the side of the bed and pushed the bed against the wall. There was still plenty of space to walk around and get changed etc.
Definitely recommend the hotel
WEB ABILITIES
Was a pleasant holiday. Good food and beer. Quiet room. Had few cockroaches in the room and round the hotel grounds but it’s what it is with open windows. First holiday with toddler and was fine… specially the splash pool.
Catherine Bain
Great size self catering apartment. Comfortable beds, lovely shower room, large living/dining area. Large outside patio. Pools great with lots of activities. Very close to shops, restaurants and beach. Definitely recommend for convenience to airport and price.
Elina Bradley
Where to begin – when we arrived and saw the pool area, I started crying – the dirt, omg. If people say this hotel was amazing, there are two possibilities: they have never been to a 4-star hotel, or they have never travelled. This hotel is not amazing.
The housekeeping was shocking. First of all, I had a pillow with mould for 3 days. For two days I asked to change it, and the housekeeper said no, even after she saw the mouldy pillowcase. On the third day, I couldn’t take it anymore – I went to reception and asked them, “Would you or your child sleep on this kind of pillow?” She said no and promised they would change the pillowcase and bring it to the room. That never happened – I had to go to reception again.
I made 5 complaints in 4 days – I even spoke with Monika, the manager’s assistant, who said our room would be cleaned between 10 am and 12 pm. That only happened once. Then housekeeping showed up at 4 pm, 5 pm, and even 6 pm. One day they didn’t come at all. We just gave up – and if I gave up, that says something. You spend all day in the dirty pool, and then housekeeping tries to clean the room in the evening. The room was dirty all the time. One day they changed the sheets, but didn’t give us another sheet for a cover. I had to ask, and you should have seen the housekeeper’s face. We have a 4-year-old daughter who likes to have a cover on top of her. Apparently, it’s not allowed to have a cover every day. We had a cover when we arrived, but when they changed the beds after 4 days, they took the sheet cover away. I’ve never seen such bad housekeeping in my life.
Food area – another dirty place. If you have read about cockroaches, it’s all true. While I was getting a coffee, I saw two cockroaches. I also wouldn’t suggest eating salads, because on the first day I found dirt there. I think they don’t wash the salads or fruit. The food is horrible – I even got diarrhoea from it. The quality of the food is shocking. There was one night I would say was okay. Let’s say, if you eat a boiled egg and the egg is blue inside – that tells you everything about this kitchen. Over-boiled eggs are just disappointing. We had breakfast from a shop most of the week – we even ordered McDonald’s because we couldn’t take it anymore. If you want quality, go somewhere else as soon as possible. It takes them ages to fill up the buffet.
Bar staff – no personality at all. I would say one of the women was even kind of rude and aggressive.
Reception – when I had issues with housekeeping, they didn’t resolve any of them. The receptionist was more concerned with her break. I worked in 4-star hotels – a smile and hospitality were a priority in our job. This hotel definitely doesn’t know what smiles and hospitality mean. They don’t know what to do with complaints – the only thing you hear is “nothing works.” And nothing worked for all 12 days.
Pool – the fights for old and crappy sun loungers are all true. They are old and rusty. When I read the comments, I never thought they were true – but yes, they are. And the dirt – omg – the pool is dirty, and around the pool is dirty. The “heated pool” is just on the website – there was no heated pool. I would suggest firing the housekeeping manager immediately.
Entertainment team – they were okay, but you can tell they are not paid much, and they do what they can. The shows are not great. We have seen amazing shows in 4-star hotels – this was very low-class.
If this hotel said they were 2 or 3 stars, no complaints whatsoever. But when they say on the website “luxury 4-star hotel” – not even close. They have no idea what they’re doing, and the service and standards are very poor. This hotel truly made my family’s holiday hell. We only go away once a year for 12 days – and I couldn’t wait to get home. We learned something from this trip – stick to hotel brands we know and never try anything new in this kind of country. We will never, ever come back, and I wouldn’t suggest anyone stay in this hotel who has any idea or experience of 4-star hotels.
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