Mandy Lee
Great entertainment and staff team. The kids loved the club where they did painting, games, arts and crafts. The pools are clean but if children can't swim you need to go in with them and get armbands as they are deep. The splash zone is great. We enjoyed the evening entertainment and the resort is lovely. Its close to cuitudella and a the Marina is beautiful. The only issue we had was the food. The food does have a variety of options and is fine to eat but the staff need to be trained more in different countries foods. They need to taste proper British food because when they cook things like sausage, nuggets, burgers etc it doesn't taste like they have the right products. It's edible and nobody was sick but its just a bit bland/processed rather than fresh. They need to put lids over fruit and the salads to avoid fruit flies. But other than that we did have a wonderful stay. :)
Andrea Carter
We are literally just back from a 1 week stay at this hotel.
The first night was a disaster, there was an extremely noisy altercation taking place on our block, there was no security to contact. However the next morning the reception was fully aware of what had happened and were very kind and offered to let us change our room. The problem with all inclusive is the very generous helpings of alcohol served by the barmen.
The rooms need a makeover, cobwebs and dust under the furniture as well as chips in the paint and marks up the walls. The terrace was filthy, we had to ask the cleaner to clean, she swept it reluctantly but it never got washed down. Cigarette Ash on the wall of the terrace no doubt left by the previous occupant. The toilet cistern "screamed" but was dealt with quickly. The bathroom sink was blocked, but again, was dealt with efficiently. The food in the restaurant was ok'ish, lots of repetition, paella,paella, paella, and chips served everyday. We hired a car and were going to miss lunch one day, I asked at reception if we could take a roll and maybe cheese, we were told no because the food is calculated according to the number of guests. So when we saw an 8 year old child with 6 sausages on his plate and people who arrive at their table with 2 plates of food each I think the refusal of a roll and cheese was being more than unreasonable.
We paid less last year for a 5 star hotel in morocco than we did for this 4 star which leaves a horrible gut feeling.
We would not go back to this hotel again.
drv1967
I really can't fault this hotel, it had everything we wanted tbh
The food was good and fresh but was repetative on a two week holiday but no complaints.
Room was clean and looked after every day so no issues .
Not much to do locally apart from the marina but a good bus service takes you into town at a cheap price .
If you want to chill out this is definitely the hotel and place for you .
Yep I would visit again .
Bar staff where fab too
One niggle was entertainment went on ages for kids , right up until gone 9pm , hell they had that all day !!! Adult stared at 10 , loads of waiting about .
Emma McFerran
We stayed here for a week in June 2023 with our three year old son. He loved the children's play area, the splash park and the smaller quieter pool in the garden area where we could do some proper swimming with armbands and a noodle. Lots of children around the same age so plenty of friends for him to make, a good spread of nationalities, lots of British families but play is international and it's beautiful to see them all play together even though they don't all necessarily speak the same language.
I read on previous reviews about the food being cold in the restaurant but we never came across anything cold. A good selection catering for lots of different nationalities, the bread and salads were always really fresh. Our three year old didn't go hungry.
Snack bar was kept stocked all day with toasties, pizza, chips, ice creams, crisps, fruit etc.
My only negative was that the drinks queue for the bars could get very busy, with two bar persons working. If this ratio stays the same I think July/August could get really busy with a long wait. If they could make some of the soft drinks self-service that could make it better.
All in all, a great holiday, the hotel is definitely great for pre-school age children I would recommend it.
HazelAbbie
Stayed 7 nights in this hotel, and even though we paid for all-inclusive, we ate out a lot of the time because the food was terrible! Stale, out of date food was served at breakfast, lunch, and dinner. My 2 year old struggled to eat a chicken nugget because it was stale like it had been cooked days before it was served. My partner picked up a custard to find that it was very clearly out of date and inedible.
Putting the terrible food issues aside...
The hotel rooms and pool areas themselves were good and great for a kids' holiday. Evening entertainment was decent, although the kids' disco wasn't suitable for toddlers, and the location of the hotel is great for distance to the beach and even walking down to the pier.
The food served was bad enough for me not to recommend this hotel to anyone, and we won't be back again.
Thank you to the reception staff for being helpful and friendly. (We had no contact with any other staff)
My Booking
