El Arenal

Katie

For what we paid for half board it was very good. It's a budget hotel so is not going to be the best. The hotel lobby is nice and spacious with plenty of seating areas. The bar is nice and sells snacks and drinks. The pool area is nice with plenty of sun loungers, some in the shade and some in the sun. I had plenty of nice swims. The water had some leaves in from the surrounding trees but hey ho who cares, it appeared otherwise clean and the temperature was nice. Food was good. I'm a fussy vegetarian and always had plenty of options. Obviously not as I would eat at home but better than at many Spanish hotels I have stayed at. Lots of different salads and vegetables on offer and different cheeses. Different carbs to choose from. Lots of different meats and fish which I don't eat but the person I went with said a few of them were good and some were bad. Breakfast good - selection of traditional English cooked items, continental sliced cheese and meats, different fresh breads, pastries and fruits. Good coffee included. An improvement would be serving water with dinner. Water is available at breakfast but not dinner unless you pay for it. Gluten free options included at breakfast. Limited vegan options, I think vegans would struggle here but it is Spain. The room was spacious and clean. There was a fridge in the room but when we opened it it emitted a strong caustic smell so we left it alone. Housekeeping good, we were given fresh towels and toilet paper everyday. This hotel is in the quiet area of El Arenal and we had no issue with noise, other than in the morning which meant we had to close the balcony door. Other customers we saw at the hotel were a mix of groups of young Germans, young couples and some older couples. We saw no children. Everyone was well behaved and we didn't see any loud drunken behavior. It's a 10 minute walk to the beach and to the promenade where all the bars and restaurants are. Staff very helpful and polite. The bar closes at around midnight and the local shops stop serving alcohol at 9pm so probably not the best option if you are looking to party, but it is close enough to the bars.

daisy

There was a receptionist that was rude and kinda rude , our room had dirty sheets and when we asked someone to change them they said that there is nothing wrong with the sheets EVEN THO ONE OF THE COVERS HAD BROWN AND YELLOW STAINS but not long after out of frustration they changed them. Also we expected our towels to be changed daily but lady that was on our floor had decided only to fold them, when we came back to the room, towel with the foundation stain was in the same state just folded. Breakfast and Bar at the Pool were great. Since we booked online over Check24 App we took the offer that included everything but that everything was just room and meals. Mini fridge, wifi,safe.... if you want it you have to pay for it again. Wifi & Safe cost about 4€ per day which is an insane amount considering that everything was "included" Overall its a fine hotel I just have learned my lesson and wouldn't go again.

Brandy Schrader

The reception staff were very nice, but seemed to be terribly overwhelmed with the lack of organization at the hotel. Reservations are poorly tracked and there was not enough staff at the desk to handle the amount of incoming guests. The room was a decent size, but there was no lock on the door, which I found rather disconcerting, especially when our door was opened around 0800 (presumably by housekeeping, but there was no announcement) and we were still getting dressed. There was another guest who went to his room and found someone in there; clearly double-booked, but the worst part was that TWO SEPARATE PEOPLE had keys for the same room. You have to pay extra for everything... room safe, wifi, EVERYTHING. So, be prepared for that. The breakfast buffet was pretty good and had a great selection to choose from. There was definitely more attention paid to the quality and freshness over thr weekend, though. The bar was well stocked and the bar tenders were all wonderful. It was super convenient that it's located right by the pool.

C. Wenzel

This hotel is excellent value for money: Very clean everywhere, good location close to the beach (abt 5 minute walk), bus stop with 2 bus lines to Palma and to the airport just 3 minutes away, large breakfast buffet with good coffee, and quiet. The pool is certainly big enough and quite deep. No party crowd at all, mostly 30’s couples. 4 stars because it was not possible to regulate the A/C, only on of off. Luckily the temperature was perfect for us. The A/C was also a bit noisy, but with earplugs, we slept really well.

Fadwa ammar

It is a good place, in a quiet neighbourhood, near to the beach to supermarkets to restaurants also. Room service is good, the food also was delicious 😋 One thing should every tourist keep in mind in Mallorca you pay a tax for the Government 13,20 € as a fee in order to improve some things in the island 🏝 We also paid for the Wi-Fi for 3 nights 9€ and just for one person, for one mobile phone. The receptionist was kind too, overall was perfect.

Bruna Filipa

Ants everywhere, thin walls and rude staff. We came in during the evening and we could already expect that the walls would be an issue - which didn't bother us much because on the first night we were tired and the second night everything was very quiet but the mornings are the worse, the cleaning staff definitely loves a good push around the furniture - which would make you expect that every room is very clean (which is not). From hairs in the beds to bins not changed, the cleaning experience could've been better. Now for the ants!! - it's everywhere. Creeping out from the bathroom floors to every part of the bedroom. We found ants walking on the bed, shower, bathroom floor, bedroom floor - even on our bags. We recorded everything and went to the reception to ask for a new room to which was denied and said someone would clean it up. The snarky remark in Spanish, expecting that none of us would speak Spanish was the most rude experience we've had so far in Spain. Laughing at us because we wanted to change rooms and making remarks to each other was extremely unprofessional. After asking for a complaint book, the lady gave us a paper and after we acknowledge the remarks made in Spanish, they offered a new room, where the youth is, which was already loud so we requested for the cleaning products to the cleaning staff directly - and, not by surprise, she had a bug spray at hand (which makes it obvious it's a known issue but they just ignore it). Really cheap for a good holiday, nice facilities for the price - but you'd be best of expecting the bare minimum.

Sa rah

The mass handling of the large hotel is especially noticeable at breakfast and also at the pool. The staff is only partially friendly. Towels are sometimes fully filled at will, sometimes only partially replenished. The wear and tear is very obvious in the rooms, in the bathroom, in the pool, in the elevator... pretty much everywhere. If you plan a party holiday where you are really only to sleep in the hotel, it would be an option, but not at these prices. The way to the megapark is about half an hour on foot. (With the Bierkönig you have to add 5 minutes). The path leads largely along the promenade and can be managed very well. There is neither a refrigerator nor a safe in the booking. However, you can book a safe for a daily surcharge, but it is very small. The selection at breakfast is very basic and the rolls are super dry.

Justyna Ostrowska

I recommend this place. Stayed here for 3 nights and the staff were very friendly and the hotel is in a great location. There is loads of choice at breakfast and the food is very nice. We arrived early and before check in and the staff were very accommodating and even let us have breakfast whilst we were waiting for our room.

Noah Libby-Haines

The included food is a great deal. The breakfast was ridiculously crowded and poorly organized, but the dinner was awesome. The hotel itself is nothing special, but decent enough. The staff at the front desk is remarkably unfriendly. They even charged me 3 euros to print 2 ferry tickets (2 pages, black and white). Mallorca is really pretty, but the area surrounding this hotel is unremarkable at best.

Ann Van Loqueren

There are plenty of negative comments to read about The Luna Park Hotel, but I don't know why. I stayed in this hotel for 5 days and it was a real pleasant stay. I could'nt complain about anything. The room was very nice with comfortable beds (we had a standard room with pool/sea view). The airconditioning worked good. The cleaning was perfect. And most of the times it was very quiet. Both breakfast and dinner were good. There was plenty of choice and the quality was good. It is half board, not all inclusive, so it is normal that you have to pay for drinks at dinner. It's the same in other hotels. By the way, they serve nice bottled water from Mallorca. The prices are very reasonable. Finally, the location is good. Not far from the beach. Conclusion: I will recommend Luna Park Hotel. It is a good three star-hotel. I would definitely like to stay in this hotel again.

Olaf Rasch

To all the wonderful staff: please keep up the good work! Because even if the hotel is definitely a bit outdated: the services that guests receive in this 3-star house after Corona at this price is unparalleled and outstanding. If you look at the map, the hotel is not that far from the beach. But it is deceptive, because it is built on a slope, the way back to the hotel can be exhausting at 36°C +. Unfortunately no shuttle service. Exquisite staffing at the bar, highly professional reception staff who attended to our concerns immediately. Breakfast was highly varied, dinner was solid and good, room clean and functionally furnished - there is indeed potential for improvement here. Pool always clean, sunbeds fully functional. Prices and quality at the bar & pool unrivalled. Despite the proximity to the party stronghold, rather quiet - and the reception thankfully and emphatically ensures that private parties are stopped in the room. In summary, it was a lovely stay in high season. We will certainly come again!

Katharina Repnik

Although the hotel staff tried to help us, every request (even a simple one like calling a taxi) took ages. The staff improved towards the end of our stay. the hotel is quite dated and lacks charm. the rooms are clean but not soundproof at all. you can hear everything. bring ear plugs. The breakfast experience was... mediocre. The juice tastes like plastic and the coffee is bad. Generally, I'd advise against this hotel unless you're on a budget or have really low standards.

Indrit Lici

Superb 3-star hotel, with 5 stars food! 5-6min walk from the beach, Nice hotel, spacious rooms, clean and comfy. Beds could be better. Service is perfect! Always smiley , helping and very friendly! Food is amazing, multiple choices everyday, from meat, fish, paellas, fruits, desserts, vegetables ect! delicious. Laura and Gabriel on the restaurant are very friendly, cheerful and always helping :) they need a raise for sure for their devotion at work.

Tim Julian

We were offered a room here as a substitute for the holiday we had booked on Rhodes (impossible due to the tragic wildfires on that island) and had to make a decision quickly or lose everything, and we had to pay a substantial difference, for much lower quality accommodation. That probably coloured our perceptions. The pool was small, but adequate, though sadly had to be closed for disinfecting three times as small children without nappies were permitted to use it, with foreseeable consequences. The beach was a ten-minute walk away, though the constant yelling of vendors made it impossible to relax and it too was closed for two days due to a sewage leak. The area is rundown and shabby. The cleaning of both the room and the public areas left a lot to be desired. The breakfasts were excellent, the dinners OK though prices for drinks, even water, seemed steep and normal tap water is not an option on Mallorca apparently. Most of the guests were young German or Scandinavian men who although boisterous were in the main well-behaved. The staff at reception were unfailingly helpful and courteous.

Bartłomiej Sekuła (Bartek)

Room had everything we need (except hairdryer) and it was nice and clean. Air conditioning could be better but it was just enough. Staff were really nice, helpful and reception was stately and cool. Food was pretty decent, there were always 2 or 3 meat kinds to choose, various of vegetables and fruits and menu was different on every day. Big minus is taste of cakes - not worth eating. Also, prices for drinks during dinner could be lower (1l of regular water was 3€).

Jayanta Chowdhury

Whala! beach is one of my favorite. The rooms are quite spacious and match exactly like the photos shared online. 24hr reception makes this hotel very nice. The team is very friendly and always available for any need. It also has amenities like rooftop bar with a nice view of the ocean, swimming pool as well as leisure time activities. Only thing I would like to comment that the crew entered our room in our absence, maybe for cleaning purpose but I would not recommend to do so in the future.

Emma (Em)

We stayed here Friday - Monday (12th-15th April) and absolutely loved our stay, decorated nicely, very clean, and we had a nice balcony that overlooked a pool. We paid the deposit for tv control and got money back when leaving with no problem. We got a little chilly at night but found some duvets in the wardrobe and soon warmed up. All staff was friendly, helpful and polite, also the other guests too. I loved that they had luggage storage also as our flight to go home was later in the afternoon so this really helped and meant we could go out and explore one last time before leaving and the hotel was in perfect location, close to all shops, beach, boat trips and coach trips and lots of car hire with very reasonable prices and no deposit needed near by to explore other areas. I highly recommend and would love to come stay again! 5 ☆☆☆☆☆.

Dobre Daniel

We arrived at 03:00(night time) me, my wife and my little boy(3 years old), due to a delayed flight, at the reception many drunk people, I went to ask the receptionist nicely if I can check -in faster cuz I have a little kid and it's late, she told me to wait in line. OK np.. went to the room, the room was clean but a intense bug spray smell and no blankets to cover, it was quite cold for us.. I went to the reception asking for blankets and the receptionist was rude and asked me where is the bracelet, I didn't understood what bracelet, and he told me that the bracelets are not for fashion is for security, OK, and when where you about to inform me about this? Verry bad customer service. I DO NOT RECOMAND THIS HOTEL.

Richard Duncan

Had a great 3 nights here. Room was clean and very comfortable. Only downside was our room being right next to the Air con units from the restaurant in front, so when the door was open it was audible. However, doors shut it was quiet and we both slept well. The roof top terrace is brilliant and the drinks very fairly priced. Would definitely return.

Lukáš Běhal

Great place if you stay near the beach. This hotel is really nice and clean.

Louisa Rose Stewart

My son and I are super happy with everything, and myst give special mention and thanks to Klaus for the beautiful photography excursion and his sunshine energy

Lucia Vološinová

The hotel is great. We enjoyed everything, food and drinks was great. The staff were really nice and helpful to us and always smiling. Animators from the hotel was super funny. The location is little bit far from the beach but it is not a big problem… For the future it would be lovely not to have beds on “rollers” , because it is moving all night. :D But to sum up , It was lovely staying here. Best regards Lucy&Sam

Ellie Tooth

Just returned from a 4 night, half board stay here. Great location, close to many bars, shops, restaurants and the beach. There’s also a bus stop just outside the hotel which has regular buses to the airport and Palma - really easy & quick to use. Breakfast was okay - selection of hot and cold foods. The night time meal was average, just what you’d expect in a 3 star hotel. You did get drinks / alcohol included in the restaurant at night time which was good and isn’t always available when half board when I’ve stayed in other hotels. The rooms were modern, spacious and clean. There’s quite a lot of big groups of people who stay in the area for party holidays, this hotel wasn’t too rowdy and a range of ages (families, couples, groups etc).

Milena S.

The cocks crowing the hens chuckled  all day long this handicap, interfered with my rest and sleep. Great service very friendly, hard working staff. Delicious, tasty, and variety of food. Lovely room. I'm very pleased with the place and my holiday.

E PF

We got 2 premium rooms with sea view. Both rooms were full of ants. They were everywhere, on the bed. We told the reception 3 times with no changes. They just offer us not to eat in the room :) and spray pesticides which we prefer not to do in the evening since our kids could not tolerate the smell. The quality of the food is horrible. In the menu it said vegetables creamy soup but it was watery onion soup. The same soup was there the night before. The buffet had the same fish all the time. For lunch they had chicken and cheese. For dinner they put the same but changed the name to Tikka masala!!! Gym and pool are closed up to 10 in the morning. It is weird that gym is also closed up to 10. Since the pool is small people queue up to get a bed. Overall they need a lot of changes to become a 3 star hotel.

Jean Hamilton

This hotel was up the top of a very steep hill. Be aware that their ' all inclusive ' is not this, you only get three drinks at lunch and dinner and this is only deer or wine. Pool sunbeds not available UNTIL 10am and this is a pain as the sun is out and wanted to sunbath as we only had the weekend.😎 Some areas in disrepair and needed maintenance asap, water leaking! BUT food really good and there was Proceco at breakfast on Sunday. Dinning room very clean.

Honest Reviews

Stayed here very recently. The staff are more than polite hotel has some issues and needs a good maintenance man to sort. But apart from that its what you get for the price you pay. Will use this hotel again.🙂 Food was a bit sad n gray.

Victoria X

Had an amazing holiday! The staff were friendly and approachable. The food was delicious and it had many choices. The room was cleaned every day with fresh bedding and towels provided, the hotel is located near the beach around 15 minutes walk and many bus stops and restaurants/supermarkets around.

Rachael Whitaker

Located near the end of the strip so a little more peaceful on the streets outside. In desperate need of repair and refurbishment. I had a room on the ground floor. It was basic as expected but there is a difference between basic and unpleasant and this place is unpleasant. I arrived to be greeted by a large cockroach scuttling around the bedroom. Two more appeared during my 4 night stay and the poor guy behind the reception desk was gagging as he removed them from the room. The toilet leaked but I was told there were no other rooms. The walls are incredibly thin and the doors do not cut out any noise. Drunk people fell into the door, rattling it in the frame a few times during the night, loud disco music booms until around 11pm. You can hear the toilet upstairs...not just flushing.... everything. The cleaning closet was next door and I was woken up around 6am by the cleaners banging around every day. In the main hotel area there are several leaks coming down from the ceilings. It never rained so they're from the building's pipes; hopefully not sewage. The food was of extremely low quality and prepared without an ounce of care. Look, this hotel is cheap but I'd have preferred more basic but clean and sanitary accommodation, and, fewer food options but done well. I definitely wouldn't recommend it to anyone, not even stag/hen parties because of the cockroaches and leaks. It a shame because the staff are lovely.

mustafa sulaiman

An excellent hotel that deserves 5 stars instead of 3 because of the cleanliness and the excellent food at breakfast, lunch and dinner. It is wonderful. The staff are wonderful. We arrived at 24:00 and were provided with food and water. If it was any other hotel, I am sure it is not ready to do that. Of course, I will come back here again next year. Thank you

Stephen Smith

Not the best experience from an all inclusive holiday 3 drink in the day 3 in the evening to all be drunk in the dining room with your meal .all other drinks to be paid for even being all inclusive Holiday you are limited to where you can drink I understand the island has rules in place to reduce binge drinking come on spread 6 drinks through the day . Other guests were rude loud and obnoxious towards me and the female friend I was with not the most Brit friendly environment . Constant noise throughout the night from other rooms literally no sleep decided to move hotels after one night. Complained via email still waiting on response 4 days later . The faulty towers of Mallorca I will call this place. Or hotel from hell .

Kelly Reay

We came here as a last minute deal to get some late summer sun, and we got just that. We checked in in the early hours of the morning and it was relatively efficient, I think someone was being trained but he did a good job and we were in our room before too long. The room was basic but we didn't need anything else. I have questions over how the rooms are cleaned as after we went to the beach our room always had sand on the floor so it mustn't have been being swept. There was also always sand in the bath so don't think that was being cleaned either. The maid service was more of a bed making service. We liked the breakfast was a little later than other places we have been (8-10) as we are on holiday so some days wanted to lie in! The signs at meal times were not always correct, but it was pretty obvious what the foods were, not Michelin star but what you would expect for a budget hotel mass catering for a lot of people. I really enjoyed the 'special' dishes which were on the end each day, paella, pizza etc. Also that there was a sort of 'build your own pasta' with plain pasta, sauces and meats. We were disappointed the 2nd floor pool was in the shade for all of the morning as the 10th floor pool was closed. It did reopen during our stay and was lovely and quiet but there were no refreshments up there which was disappointing, we would have liked to stay hydrated whilst sunbathing so we had to bring our own drinks. The lifts, there are 4 and only 2 were ever working, we made around this as we were on the 9th floor, getting ready for the day then going down for breakfast so you don't need to return to your room is a good shout! All in all, the hotel was what we expected, the immediate area was a little run down but there are plenty of tat shops and bars and a good few restaurants on the beach front. If you can look past the reality of the financial situation living in a tourist town after COVID, go for it, you'll get a cheap holiday!

Kristina Khudolii

I stayed for 2 days and I liked everything. The rooms are clean, cleaning every day. The choice of food is huge. I think that everyone will find something for themselves. The staff is friendly. Not far away is a nice beach with beautiful sunsets. For this price I think very nice all inclusive hotel. I really don’t know why so bad reviews.

Bsowski Bsa

I had a very big problem with the room being locked with a magnetic card. One evening the door didn't open and I was left in only my shorts, which wasted my evening. Fortunately, the friendly staff gave me a second room and in the morning they repaired the door.

Christoph Knepper

Would if 0 Zero Stars of possible That Hotel Sucks. The people are very impolite. Everywhere is so much dirt and also insects in the room. Also the meals were not edible. 0/5 Stars Dont Book this hotel you will regret. Little Bonus: there are working three Security guys who are looking like they want to punch in your Face

Beats and Pulses

MLL Mediterranean Bay is a great hotel to stay for short or long periods. We stayed 10 nights, so it was a decent period of time. Breakfast was included, and there was a variety of delicious dishes to choose from. The staff is really friendly and helpful, especially one of the receptionists. Overall experience is really good, not a luxury stay, but pretty comfortable. Close to the marina and walking distance from decent restaurants and beach of Arenal. The hotel bears some traces of huge amounts of guests that it holds and hasn't probably been renovated in a long time, but at least it's clean and everything is working.

Erik Björkman

This hotel is exactly what you pay for. Three stars agreed. Cleaning service is good, they fold the towels into swans and such, staff is friendly and speak english, breakfast is a bargain and location not too bad at all. We did have a couple of room mates in the shape of small ants and the toilet door is just a thin glass door, so no privacy if more than one person. If you like the sound of a brigade of cute elderly spaniards throwing a dance party, you will enjoy yourself; since the party was on anyway the choice to join in was not hard and it was actually fun!

Théo Lhomme

Positive: - activities available some days - Calm and comfortable nights - Room cleaned correctly and smell well - Pool available to play (2euros) - Poker, chess and many games available for free. Negative: - Did not respect my demand. I ordered a big bed and get 2 small beds. they wanted me to pay an extra to get an apartment to leave my room. (Manipulation) - The food is basic for the price - Half pension cannot get water for dinner or breakfast. - You have to pay a lot of more things in the hotel. - Fridge dirty - Room not correct for a 4 stars - Phone not working - Bad view - Sky bar closed - Jacuzzi not working in the apartment and refuse to give another room or refund a part for that problem - Very expensive cocktails $19 for 2 small mojitos with 75% of ice cube. I do not recommend except if you wanna stay alone for one night.

Ñicki

Scam artists. Don't book. We arrived at 1am and were sent to their sister hotel as they were 'overbooked' (which we would have never of booked). Resembled a brothel and dirty. Photos of naked women all over the wall. Really crude. Poor staff, poor hotel just a huge scam. Don't waste your money book somewhere else as this seems to be a constant issue. Book the 'good' hotel next to the nice beach, and get put in the poor hotel that no one wants to stay in. Our holiday supplier Love Holidays are complicit in this scam. AVOID!

Yed LeFay

We were here just for some days and the service was excellent. The rooms are a bit small but they have what one needs . The personal always very friendly and with a smile on the face, from reception to cleaning staff. The buffet was delicious all the time and I could really come back here next time. My room was the 244, which has a huge balcony, ideal for gossiping what's going on on the street, but I wouldn't choose that again because it is located on the main avenue and was hard to sleep with cars, buses and motorbikes passing the complete night. We couldn't use the pool because they don't have a heating system and they were too cold, this is the part they could maybe improve. Other that we loved the experience and we would definitely come back. Thanks!

Richard Adámek

Very nice hotel, delicious food, clean rooms and a nice service. I recommend this place to everyone. Worth the money !

Elaine Watson

We were delighted with the hotel. As with all the RIU's that we have stayed in, Bravo was spotlessly clean and well appointed. The staff were amazing as ever. It was situated near the beach, it is easy to get to Palma and the fantastic aquarium. The resort was a disappointment. We should have done our research! Full of party goers, very loud into the early hours in the morning and a pervading smell of urine on the streets each morning.

Vasco Caetano

I spent one whole week in July with my family with all-inclusive. The Beach is easily accessible. The rooms were ok and spacious. There gym is small but normally sufficient to keep the shape. The hotel’s all-inclusive: three limited alcoholic drinks at lunch and dinner… Apart from that the alcoholic drinks are paid… After dinner there is no more food service available… This is not an ALL inclusive.

Mihai Popa-Teodosie

Only words of praise for accommodation, food, cleanliness, staff. It what I didn't like, and which is a 20-year-old problem introduced by German tourists who are the majority of hotel guests (but they don't do it in their country) is the so-called "reservation" of the sunbeds by the pool in every morning by putting the towels on the lounger, just in case, if they want to come or not! In 70% of cases, they remain empty almost all day. Personally, I refuse to stoop to such a practice, which I started during the communist era, when empty "reservation" bags were left in front of grocery stores! So I'm not going to the pool. ( :-(( But I understand and the staff point of view , the German tourists are majority !

R H

Nice room and cleaned every day. We stayed in the junior suite. The room is cleaned every day. Breakfast serves the same food every day, but dinner is good and serves a variety of food every day. You get 3 drinks for all-inclusive during lunch and dinner. David at the front desk is very helpful. The pool is quite cold and not heated, so we didn't use it. Sauna was not working during our visit, but the jacuzzi was quite nice.

Stuart Morgan-Ayrs BA BSc BA MSc DHy FRSSA FRSPH (Scotlandtherapy Therapist)

Rooms were generally good, but bed was a little comical, 2 squeaky beds pushed together. Also toilet had a wonky flush. Also air con cooled the space by the exit door wonderfully..... rest of the room not so much. However lovely comfy layout and providing a fridge to keep water and fruit juice (no alcohol allowed!) Was a nice touch. Breakfast was superb, great spread (awful machine coffee though). Staff superb and incredibly friendly and helpful. Despite niggles we had a great time and would stay again.

Ñicki

Part of a scam with sister hotel. We NEVER booked this hotel but on our arrival at 1am to the sister hotel we were told they were 'overbooked' and we were being sent to the sister hotel. Hotel reception resembles a brothel. Pictures of naked ladies all over the walls. A disgusting vibe. Rooms were dirty and not maintained well. The food at this hotel is terrible with most things inedible as it is either stale or bad. Staff were rude throughout. A very poorly managed hotel, in a poor area. Like I said we would have never booked this hotel and wouldn't recommend booking with this company due to the blatant scam they are running.

David L

the room was clean, but unfortunately relatively noisy. the only thing that really bothered me during my stay was the high pressure cleaning in the morning, which was very loud and unpleasant in the morning. A highlight for me was the roof terrace with pleasant music. Beyond that, I can't judge the service, as I didn't make use of it.

Lorenzo Wouters

Pros: Breakfast is amazing.. 10/10 Friendly staff Close by the beach Cons: Rooms aren't bad but ain't amazing either 6.5/10 Very bad AC in the hotel room I stayed in, had to sleep with the windows open all night. The elevators in the hotel are very slow. Overall a 7/10

Adelaida Ntoko

I recently had the displeasure of staying at Indico Rock Hotel during my vacation, and I must say that my experience was far from pleasant. I feel compelled to share my honest review to help potential guests make an informed decision. Upon entering my room, I was immediately struck by the uncleanliness. The floors appeared to have not been vacuumed in ages, and there were dust and dirt in every corner. To make matters worse, the beds provided resembled camping beds rather than proper hotel beds, which made it incredibly uncomfortable to get a good night's sleep. Speaking of sleep, the noise levels in the hotel were absolutely unbearable. There seemed to be a complete disregard for noise control, constant chatter echoed through the hallways throughout the night. It was nearly impossible to get any rest, and this seriously impacted the quality of my stay. The mini bar in the room was completely empty, leaving me with no option to drink even water without leaving the hotel premises. This lack of basic amenities was highly disappointing and did not meet the standards one would expect from a 4 star hotel . One of the major issues I encountered was with the reception staff. They were not only unhelpful but also struggled to communicate in English. It was incredibly frustrating trying to convey my concerns or ask for assistance, as they seemed indifferent and dismissive of my needs. Both pools at the hotel were in dire need of maintenance. The pool on the rooftop, in particular, was visibly dirty, and the water appeared unclean. Furthermore, the pool area was overcrowded, with no space to even attempt entering the water. This lack of proper pool management and cleanliness was a major disappointment. The hotel also seemed to be severely understaffed. It was evident that the employees were overworked as they were trying to multitask across different sections. This resulted in delays and a lack of attention to detail in their service. On a positive note, I must acknowledge that the breakfast and dinner provided were satisfactory. However, this alone does not compensate for the multitude of issues I encountered during my stay. In contrast to the overall disappointing experience, I must mention that the cleaning ladies were consistently kind and friendly. Their warm demeanor was a small consolation amidst the numerous shortcomings of the hotel.

Alex Braun

Decent budget place situated at the far end of the beach stretch and with good communication into town and the airport. Had a basic single room with no facilities such as fridge, kettle, kitchenette but there are plenty of straightforward eateries nearby as well as many mini markets and other larger established main markets. Rooms are very nicely air-conditioned and with a small shower room. Swimming pool is nice and you can leave your luggage in the hotel if your flight is in the afternoon but you have to leave your room and check out by 11 a.m. checking in is after 2 p.m. Always found the staff helpfull, pleasant and smiling (2023/06)

Inese Purmale

Room is OK, simple and clean, nice balcony view towards the sea. Location is quite good, few min away from the sea and promenade. Bus connection to airport is good, it takes around 30 minutes to get there. The biggest issue for me was the smell in the room that accumilated in the room from sewwages during the night...to unbearable level. Of course, balkony can be opened...but in principe There is something seriously wrong and needs fixing.

Felipe Sant'Ana

Awful stay! The hotel is horribly located in an extremely noisy street and the rooms have no sound insulation. Also, the walls are very thin, so you can also hear all your neighbors, which turns out to be very loud people. And then, when you share your concerns with the staff they simply don't care how many nights you are unable to sleep... Moreover, the breakfast is very limited, and there is no coffee (instant coffee is not coffee...). And more.. there is no WiFi (you have to pay 3EUR/day/device). Very rude staff overall, worst hotel stay. Avoid is at all cost.

nick Mc

We were put up here by easyjet for one night after our flight was cancelled. The rooms were basic but clean, the food was a small buffet and fine and the service was good, too. It's in an area full of young Germans who are there to party so not a place I would have chosen to stay with my young family but it was, overall, a good experience.

Yannic Behrendt

Cockroaches in the Bathroom and very limited Breakfast on leaving day. Pool was nice as well as the receptionist. Beds very hard and uncomfortable

Mel Gregory

Cannot fault the location as it literally 5 minutes from the beach. The view from our room was a dirty brick wall, not the photo i provided as that was from another room. The food is reasonable, the room is ok but basic, beds are comfortable. There is no entertainment in this hotel and there is nothing for children. The all inclusive part isn't very good if you like to drink as they are very restricted. 3 glasses of either one lager or one wine. Soft drinks and tea/coffee are unlimited though. Alcohol isn't served after 9.30 which I personally do not mind but I felt like a child, this is supposed to be a holiday but if I want a drink after this time i have to leave the hotel? Despite British people wanting to come here to holiday it seems the Spanish government are doing as much as they can to deter holiday makers, they will destroy the tourism and people will go elsewhere. The desperation on some of the shop owners faces is enough to say this isn't working. Majorca will slowly start to resemble other run down tourist hot spots...like Blackpool except you have the nicer weather. Would we come back to El Arenal? Not a chance.

Dace Vaiskovica

We stayed there for a few nights. The room was clean and had all the basic needs. Location is superb 👌 Very close to the sea front. The breakfast was delicious and lots t choose from.

Jackie French

For the price we paid, it was amazing service and great value for money. Rooms were spotless and breakfast was plentiful. The staff work like Trojans and were really helpful. Near the beach.

Abbi Pepper

Would not recommend staying at this hotel, we had a view out of our room a brick wall, hotel very noisey at night and early in morning. It is stated inclusive but forgets to mention you need to pay €1 for a cup only cash will not accept card so if no cash you will not be having a drink during your stay. Food is disgusting only nice thing was is chips. We ate out every night had to go supermarket for drinks as refused when tried paying by card. Few staff members very rude.

Aleksander

Our visit was in november so it was in low season. The restaurant was quite crowded for breakfast and dinner. The hotel is located on the street coming from the city to the sea. We had room at the front side (street side). At nights there were loud cars or motorcycles from time to time waking us up. The entrance of the hotel is about 100-150m from the sea. Rooms are adequate to budget hotel. Room service was good. The restaurant looks more like a school canteen. Food was regularly added. The staff at the restaurant and reception speak English fluently. Generally it's not a bad choice but probably also not the best one.

Clara Nicolas

This hotel was a lot nicer than expected. The rooms were very clean and apart from some things not working such as door handles😅 it was very good. Most of the guest were German and all of the staff spoke English or German. The bar was reasonably priced. The location is not ideal for a long stay unless you are to party but otherwise some nice walks nearby. The pool is in the shade most of the day which isn't ideal. Also there was not as much noise disturbance as some reviews point out. The buffet was a big surprise, for only 6 euros there is the choice of everything from warm to cold, fruits and vegetables, at least 4 pastries. On the two days I went the breakfast was slightly different and the food very good except the bacon which is my main critic of the breakfast 😂 otherwise really good. The view from the balcony is not great but for the price that is expected. We paid 44 euros for a night in a twin room

Kamyq Kamyq

Pros: cheap, not that far from beach, efficient Air Condition in rooms. Cons: rude staff (not all, cleaning ladies and two young people from reception were very nice). Blocked drain pipes in a sink from day one. Reported, fixed, but not really, only improved for a day or so. Black mould- like smears on a wall, only getting worst during our stay. Wardrobe without door, main door lock barely working. Door handle loose. Lots of drunk people, but no trouble, just loud. Good choice of food and drink for a breakfast, but every day the same. Some rooms renovated, some very old. WiFi barely working. July / August 2023.

Ana Macovei

Honest experience review!! I've booked this hotel for myself, my partener, my sister and her partener in June without doing much research, only going by the great price we got. Then a week and a half before flying I checked the google reviews of the hotel and it got me worried that it's a sh*t hotel. I'm not sure what expectations the people that wrote those reviews had from a 2 star hotel but I think they were expecting 5 star quality for pennies. The hotel is actually looking really nice, has a great area downstairs for sitting, staff were really nice and helpful at all times. The breakfast buffet was really good, great food, plenty of options to suit everyone and really tasty. Rooms are decent and clean, we also had someone coming to clean our room daily and give us clean towels. The bar had a few options for drinks at really low prices. There were some other guest who were being rude and not caring about anyone else but themselves but that is not the hotel's fault and the staff were still keeping a smile on their face and being nice. As location, it's 15 min walk to the beach, has plenty of shops and restaurants around with decent prices and good food. Honestly, I would return here anytime and I would recommend it to anyone who is looking for a low budget option.

Duncan Adkinson

So. My wife and I have just returned from 5 nights here, and we loved it. It is basic, but not in a bad way. Reception (I think) is staffed 24/7, and we were greeted by a very friendly lady who checked us in quickly and efficiently. We were told where our room was located (top floor, which I was very happy with), so into the lift we went. The room was basic, but it was clean, and the beds were very comfortable. The ensuite was small (and the ensuite door in our room didn't like closing, but as it was only my wife and I this wasn't really an issue), but, once again, it was clean and had all we needed. The view from the balcony was okay, nothing too special, but we could just about see the sea and other apartments directly around the hotel. We didn't have an issue with noise from outside (but we were on the top floor, and as it was early October probably not the busiest time of year for Arenal) apart from a Cockerel that didn't half enjoy giving it the beans first thing. Going down to the pool area and bar was a frequent trip. The pool itself isn't heated, but as the weather was high-20s to the low-30s, it was rather refreshing. The bar itself (main inside bar or serving window direct to the patio area) was simple but had all we needed, and at very good prices (pint of draught lager was €3, bottle of cider was €2, glass of white wine was about €3) and most glasses were kept in the freezer so that really helped. The breakfast buffet was exceptional, with decent coffee, cold meats & cheeses, good hot selection, lots of artisan breads, and cold fruits, all of which had a slightly different selection each day. We both filled up each day to the point that lunch was not needed!! Going out during the day or evening was simple (despite what other reviewers have said) with a less than 10 minute walk to the beach, and a cracking taverna (Jardin Terrero) about 5 minutes away. We never got lost when returning. Maybe it helps we both have good spacial awareness... The only negative (and I'm being really picky here) is that this area of Mallorca is very German-centric, so the local eateries were mainly geared to pizza, pasta, burgers, with only a few having Spanish fayre (hence us returning to Jardin Terrero on 4 of the 5 nights we were there). Also, if evening meals were offered that would have been helpful. But, they may only do this at the height of the season, not October... All in all, my wife and I couldn't fault the hotel, and we are planning on returning next July!! We can't wait...

Nur Nisa Nabiha

loved my stay, only con is they put a dirty cup in bathroom and only one switch for both lamps in the room. also toilet door cannot be locked and wifi is slow. other than that, love the breakfast buffet, hot chocolate and aircond in the room, it was nice

richard knight

Fantastic place 15 casual mins walk from the sea front 15 minutes from the middle of the seafront walk. Great rooms. Clean and comfortable

Sarah Hawkins

Myself and my family stayed at Habitat for two weeks and absolutely loved it. The staff were incredibly warm, welcoming and helpful. I got the impression the staff genuinely enjoyed working there with each other. If felt family run which I like. I have given 4 stars for the room because some of the fixtures and fittings were a little dated, and it was a bit dusty in places and the bathroom could do with a bit of TLC but other than that the beds were comfortable and we had all we needed. Sheets and towels were changed regularely. The grounds were minimalist in keeping with the aesthetic and the grass was beautiful. Like walking on a cloud. The pool was clean and nice. I gave 4 stars for the location simply because it is a bit of a walk in the heat to the beach but taxis are relatively cheap though hard to come by recently it would seem. If I were staying without my children the location would be fine as we would take a slow walk down to the town so I maybe I should give my children 4 stars for making the location seem further than it was by their moaning lol. There are two restaurants across the road and one has a pool. The food there is not the best and Habitat does only bar snacks. If Habitat did food I think it would make the hotel absolutely perfect. We would stay again Thank you for making our stay so enjoyable.

Genevieve van de L'Isle

Perfect place to stay in Port de pollenca. Loved that we were situated at the bottom for, easy for young kids. The pool was great. The place was clean. Min point is the two single beds that is uncomfortable for a couple. Also the shower curtain isn't the best as the bathroom would be flooded with water after showering. The wifi sucks if more people are using it at the same time. I liked that there was free parking, secured area. Room for your clothes and your own kitchen appliances. U can walk to the supermarket, the port and the beach.

Paul Langston

15 minute walk to beach or town centre or easy bus in. Apartments serviced every two days and helpful staff. Room was large with two bedrooms plus sofa beds in lounge. Great little drying area at the back of the apartment alongside a large balcony over looking one of the two pools. Good cafe/bar available, alongside a well stocked mini market across the road plus larger supermarket ten minutes walk away. Quiet place with good mix of nationalities, great self catering option. Would go again happily.

Line Mathismoen

It's located a little bit outside Puerto de Pollensa, but still within walking distance from the town / beach. Also some noise from traffic but almost nothing during the night! Nice and friendly staff, some speak English very well, others just a little. Apartment is nice and clean, good beds and shower! A bit run down, but a lot cheaper than other places we've stayed here. I would rather live cheap and have more money to spend so it's fine by me. ☺️ Two swimming pools and 1 kiddie pool, bar and a mini market on site. Bigger store and 2 restaurants just across the road. All in all, a nice stay for me and my husband an my father.

Clarice B

Really nice staff!!!! Other hotels should learn of them, super attentive and helpful. Went to enjoy a Hotelbreak breakfast spa and Massage, Toni is a wonderful therapist will come surely only for Toni! About breakfast as good as it gets, chef doing some omelets and pancakes wonderfully, buffet pretty good if you are on a budget. The only thing worth mentioning for us is hot chocolate was way better that coffee... Last one tastes not particularly good if you are a good quality coffee person. Regina, our waitress was super sweet. Spa accepts children in a restricted schedule from 11 to 12 mornings ( If we remember well) so as spa is tiny I would recommend not to go on that hours because most children will not be able to be in silence. Bring your own flip flops, hat, and towel. Showers were ok! Spa everything worked and when children left it was a proper place. Everything is clean, and the outdoor pool wonderful.Thank you reception team.

Duncan McNutt

This was our first visit to The Ivory Playa, and to Mallorca. We had a wonderful holiday at The Ivory Playa. Everything was perfect, apart from maybe the weather at the time of year visited. All of the staff were brilliant, very polite, friendly, helpful and welcoming. The room was spot on, and very clean. The sea view was amazing. And the food was so so good. We were on a cycling holiday, and in our opinion, the location was just right. We have loved our stay so much, we have had the best holiday. We will definitely be back, just can't wait. Thank you.

Rachael Culligan

We stayed at the Ivory Hotel for the third time two weeks ago and there is a reason that we keep coming back. Firstly, the location is glorious. Go out the side gate, turn right and walk 100 yards and you are in the Mediterranean ocean. The sea is Shallow and warm and the beach is beautiful. The hotel is spotless. The cleaning staff do a marvellous job. The pool area is lovely. There are two pools, one cold and one heated and there are always plenty of sunbeds. The food is very nice. There's a good variety and it isn't just buffet food. There is always a chef at the grill every night cooking something tasty. In three stays, I have never come across an unpleasant member of staff. Everyone here is so warm, welcoming and friendly. The night time entertainment is mediocre. It is usually something like a tribute band or acrobatic act which is nice but not terribly exciting. The cocktails are nice though so that is a big plus. The hotel is a ten to fifteen minute walk to the strip or a thirty minute walk to the port. The walk is quite nice and it means that because you are a short distance from all the night life the hotel is very quiet at night. As hotels go, the beds in the room are quite comfortable and I slept really well every night. If I was to give one piece of advice to the hotel, it would be to either replace the wicker chairs outside at the pool bar or buy cushions for them. They are really uncomfortable and even hurt a bit if you are sunburnt. All in all, a wonderful hotel. We will be back again soon.

Abaigh

The room we stayed in and the corridors were a little dated but don't let that put you off! The room was spotless clean, staff were so helpful and the amenities at the hotel were brilliant! The indoor thermal suite was ideal for the rainy days, there's also a heated outdoor pool, a shallow kids pool and a large general pool. The location is a bit out so its taxis in and out of the main town unless you're happy walking 30 mins each way (which we did once or twice and its a nice walk) Would definitely recommend a stay here if coming to Alcudia

Marina Grigore

Perfect for families with small kids. Everything about this hotel is kid friendly and that made our stay really enjoyable with a 2,5 yo. The apartment was great with a separate bedroom and a living room + kitchenette, perfect for day naps and cooking snaks or quick meals for our toddler. The kitchenette is well equipped. Balcony with some sea view. Rooms are a bit dated, but very functional and considering the price it's a good quality to price ratio. Bathroom is more modern. The hotel is not front row to the beach, but it only takes 5 min to get there and that was very convenient too. Alcudia/Moro beach is very suitable for families and toddlers. There's a supermarket 5 min walk, free street parking in front of the hotel, bus stop nearby and a lake/park across the street, perfect for evening stroller walks. We had half board, the food was great, varied, tasty. They have baby seats and boosters and kids cutlery at the restaurant. The only thing I didn't like was the night entertainment, that lasts until 23 00 and is quite loud. If you get a sea view room you also get a loud music show until 23 00 every day. We were lucky our toddler fell asleep regardless of the noise. The rooms with lake view are facing the road, so not sure if they are quieter. The staff is very nice and tries to help (they offered to chage the room when possible, if the noise was a problem, but we managed ok and didn't do the change). Kids pool is nice and in shadow, but there were a lot of mosquitoes. The adult pools were big and great for swimming. We loved our stay and would recommend to families with small kids.

Andy Robinson

Great hotel, good location opposite the Marina close enough yet far enough away from the hustle of the main strip. Rooms are modern clean and well maintained. Lost a point for the shower door leaking (provided extra towels to stop the water, poor design of the cubicle is the problem) Staff are helpful and friendly, sorted my rental car. Breakfast is very nice fresh and tasty. Served in the restaurant adjacent. Plenty of good places to eat near by. Great views across the marina and bay, Pool area is pretty cool as well.

Tara B

I am disappointed by the service at the hotel and the staff were useless and rude, no ac for 4 nights, 30-33 degrees outside, didn’t clean the room properly fixed the old sheets and just put new towels Ontop of bed.the pool on the rooftop is a pool for children not adults, in order to change the room wanted us to pack everything and move to another room in 10mins when we explained we have a boat trip on 15 mins so hotel waved all compensation because we decided to go on our boat ride, the food was okay basic breakfast with limited menu. Overall I wouldn’t recommend staying here.

asdfg szambelan

The room was nice but bathroom not in the best shape. AC was working, but the temperature setting wasn’t really working well so sometimes it was even too cold (comparing to 40 degrees outside). Also, even though the AC was turned off, the ventilation sounds in the room were still very loud. Other than this, around midnight EVERY NIGHT there was a repeating every 15min very loud THUD coming from above? Which was very weird as above there was only the rooftop that closes at 11pm. The THUD was loud enough to scare you and wake you up while falling asleep so without earplugs it would have been impossible to rest. The receptionist promised to check it with a technician but nothing changed throughout a week of stay. The internet was very slow. Water only in the hall on the 1st floor. The swimming pool 0,7m deep. But there was a mini fridge in the room.

Darius Pugžlys

I am disgusted by the customer attitude of this hotel! In the hotel rooms 101, 201 and 202, the air conditioner does not work from June 29 to July 8! During the day it is +32 or +33 outside, because of the heat at night we cannot sleep and rest in the rooms. Throughout the week. every day we asked the staff to call the repair service. I got a reply that it has been handed over to the repair service to fix... Llaut Boutique Hotel ruined our holiday in Mallorca, we became hostages to the heat :( Very far from a 4 star hotel, the roof top pool is only for children as it is 70 cm deep...

crd “Crdd” rdd

Unfortunately I can’t choose zero stars; The only positive thing is the position. The first day we arrived and the reception in the principal floor and the staff left our luggages for at least seven hours alone, in a little room, not closed, near the entrance (everyone could steal our luggages). When we were back in the hotel to get the room our luggages were unguarded (the reception from 11 a.m. is moved in the rooftop). We asked for hand soap and they answered us that the hotel policy excludes hand soap and was impossible having the soap (is it really a 4 stars hotel?). Our shower left water every time we had shower For two days we couldn’t have hands towel because they answered us they had not other hand towel. When we opened the air conditioned the room smelled of humidity. The frigo bar had not water and wasn’t impossible the room service. Llaut boutique hotel is a 3 star… Ps: the swimming pool is just for children because it’s 70 cm high. Horrible

Heather Walden

We are staying here right now, the room is very basic a few hangers for your clothes and that’s it no draws at all had to leave most of our clothes in the suitcases. Breakfast is either Luke warm or cold, just asked for some pancakes went away come back and they were cold. Even the cooked breakfast was cold. Went to the rooftop bar in the evening for a drink fancied a coffee was told the machine was out of order so would have to go out if we wanted one, but it was working for breakfast???. The rep came on the weds and she did manage to get us a kettle. I personally would NOT recommend this hotel to anyone. This break was supposed to be a treat for our wedding anniversary was very disappointed to say the least

A Humble Servant of God

This charming hotel offers a remarkable beachfront experience. Its close proximity to the beach makes it an ideal choice for beach lovers. The hotel provides an excellent breakfast with a wide variety of dishes to satisfy every palate. What truly sets this establishment apart is its friendly and reliable staff. You can also enjoy the breathtaking 10th-floor skybar, a rooftop haven featuring a bar serving a range of drinks and delectable BBQ offerings. The skybar includes comfortable sun loungers and a sparkling swimming pool, providing an incredible panoramic view of the entire beachfront

Radina

We had a lovely 8-night stay! The room was spacious, with a balcony and a good shower. The only downside to the room was the two single beds that were pushed together to make a kindsized bed - the beds are on wheels and move around easily, making some activities an Olympic sport 🫠 Apart from that, the beds were comfy to sleep on. AirCon was great, and we never had issues with the temperature in the room even though the temp outside was 46C. The sky bar is very nice too with lots of drinks to choose from. It is almost completely dead at night, which is great for a nice chilled evening after dinner. The location is good and close to the beach. The hotel itself is on a quiet street away from the chaos, but keep in mind it is the German part of the island with lots of drunken party goers. All staff members were very friendly and extremely helpful! ... except for one lady who was consistently rude and miserable, of course. The guys on reception, in the restaurant, at the bar, and the cleaning/maintenance staff were all lovely and nice! Thank you! The breakfast is OK - there was a coffee/tea/juice machine which was ok but there was also some proper coffee you could order for about €2. The choice of food wasn't big but you could find things you like. The best part was the chef who was there to cook eggs however you like them - this was the star 🌟 of the restaurant for us! We had quite a few hours after checkout before our flight, but we were offered to leave our bags in the storage room and go to the beach. You need a €2 coin for the storage as a payment, not deposit, which we didn't have but the lovely guy at reception helped us with that too!Later, we were even given towels to shower and get ready before our flight, which was very nice! Overall, this hotel was a great experience 👌

Aranca2706

Couldn't recommend this hotel enough! Honestly, I am surprised by the fantastic quality (for the really low price). Trying to do it in a nutshell: it's modern, has cosy interior, it's not massive like other hotels but neither a tiny hotel, all spaces are very clean, service is REALLY good (I'm not used to good service in Spain, but they were all wonderful), we had a beautiful room with sea view, a rainshower, have not detected any noises, only felt good vibes in the hotel, the breakfast is ridiculously wide ranged and of good quality (till 11am!!) in a cute courtyard garden, not yet to have mentioned the rooftop... it's amazing! It has a small pool with 'infinity' effect, the whole rooftop has wide views over the sea, the mountains and Palma city. It's not crowded (at least in June it wasn't), the sun beds are great, there's a bar where you can order all kind of drinks and lots of real good cocktails (they bring it to your place with pleasure!!) and even some snacks for lunch :) Don't forget to go there during sunset too, views are amazing from there. Only small things to mention: no small set of shampoo, shower gel etc in the bathroom & the area isn't good. Don't go there for the area, go for the hotel and enjoy the rooftop and rent a car or go to Palma to get out of the area :)

Raveena M

Room was clean, only thing was the shower door/frame was broken at the bottom. The location is great, super close to the beach and to the bus that takes you into the city which was also easy to use. Near a lot of good food and lots to do. Breakfast was also pretty good, just make sure to get there early so get the most out of it. The front desk team was super helpful and knowledgeable.