El Arenal

Hanna bahremand

We had a fantastic experience thanks to our waitress, Suly! She was incredibly friendly, attentive, and made us feel truly welcome. Her warm attitude and excellent service really stood out and made our meal even more enjoyable. Thank you, Suly, for making our visit special. Alba in the reception was horrible 😨

Candle Light

in my opinion this hotel deserves at least four stars out of five. Room comfort and everything else is average. But food service is much better than you originally expect from a hotel of that category. You’ll always find something tasty. Buffet restaurant staff very friendly. We didn’t expect that cause usually they don’t smile cause of hard work. In this hotel they were all in good mood. Food always quickly replaced with new fresh food. Due to an early flight they offered a cold breakfast at 04:00AM. For our small group of five people they opened the restaurant and served nice breakfast. Special greetings to Violetta from the Restaurant. She was brillant and made our stay very comfortable. Thanks again. We wish the whole team all the best! Overall this hotel was a really good choice.

Danuta Morgan

1st the staff were all wonderful from the cleaners, kitchen staff to the receptionists, all helpful, friendly and available. The rooms served the purpose of clean beds, good sized room and basic but fully functioning. The bathroom shower was divine. The TV worked and you can practice your languages whilst you there. Had a desk and chair and storage for clothes. Breakfast gave you options hot or cold, which was fabulous. For families, couples and groups like us too. No issues here at all.

Md.Maruf Hossen

Though the rooms are smaller, you can expect excellent service during your stay. The room price was lower than others, and the complimentary breakfast was decent. The staff here are very friendly and accommodating, ensuring a pleasant experience for all guests.

Lyndsey Black

Having stayed in blue sea hotels before we knew what to expect (euro deposit for cup, lack of entertainment etc) but never would I stay in a blue sea again. I know some areas of Mallorca are restricted with all inclusive drinks but to only offer beer or wine at dinner times was a joke so not fully all inclusive Even trying to get a soft drink took 15 mins as whenever we went to the bar no body was ever there and you had to go and search for staff but aside from this we tried not to let it spoil our holiday. The food was varied and we found something eat each meal time But the main reason as to why I would never stay in a blue sea hotel again is because when waiting for the lift (only 2 small lifts that took an eternity each time when waiting) I tried to get in 1 when the cleaner rammed her cleaning trolley into the lift to keep the doors open then shouted at me to get out and walk the stairs..6th floor up and she wanted me to walk the stairs so she could clean the lift I even explained about not being well and couldnt do 1 set of stairs let alone 6..even someone of good health would struggle but to tell somebody who has cancer (and i told her this but she still yelled and tried getting me out the lift) is absolutely disgusting and disgraceful

Elaine Healy

Positives - the staff at the pool and buffet were lovely. The downstairs pool was lovely but they are missing a trick with the upstairs pool. It has Beautiful panoramic views but no amenities. shower was strong, reception was clean and their staff helpful. That's where it ends. Negatives - absolutely in need of a remodel. Bathrooms in every room were tiny. You had to straddle the toilet to close the door. Enamel missing off bath, rooms small, cleaning service very poor, bed clothes not changed in 8 days. No towels in room on first day. Bed made but top sheets taken and not replaced. Toilet roll not replaced, floors not cleaned during stay. I appreciate the rule about drinks in all inclusive but giving tiny glasses is really cheating people. One lady who was not all inclusive got some cold water out of the drinks machine and was told this was not permitted. Water is a basic human right - very disappointing behaviour. No fridge in room - some people had medication with them to be refridgerated Poor show

Mary

Amazing quality price. Generous buffet 3 times a day. Wonderful breakfast. Very nice staff, a special mention to Carlota so helpful. She could remember my name and surname perfectly the second time I met her! This hotel had been recently renovated. Two swimming pools super new and clean. Fantastic beaches a few minutes walk away. White sand. Transparent turquoise water. Good TV with lots of channels. Good AC. Nice bathroom with a tube. Good wifi. A balcony. Nice bedroom spacious entirely newly renovated. I am glad I didn't read the negative reviews.

Ivo Fins

Hafida was done a great job in cleaning the room and very friendly - had the chance to have a chat with her and was very friendly! All staff friendly, and the hotel is very well located. Nice food on the meals as well, good price-value.

Veronica Nosiri

Sure! ⭐⭐⭐⭐⭐ A Wonderful Stay! I had a fantastic experience at this hotel. From the moment I arrived, the staff were welcoming, friendly, and attentive to every detail. The room was spotless, comfortable, and well-equipped with everything I needed. I especially appreciated Alejandro, dilay and carlotta they were very helpful and always smiling. The location was perfect — close to the beach shopping centre and convenient, and restaurants, most especially palma airport yet peaceful and relaxing. Breakfast lunch and dinner was delicious with a great variety, and the service throughout my stay was consistently excellent. Overall, a wonderful place to stay — I’ll definitely be coming back and highly recommend it to anyone visiting the area!

Bojan Cvetojevic

I am very pleased to have visited this hotel. All in all, when you look at what you get for the price you will pay, I can recommend it. Excellent location, close to everything. All the staff are very friendly, especially Joanna and Carleta.

RECEP KARA

There are limits to disaster, but this place has gone way beyond! Zero hygiene, rooms stink like hell, and the bathrooms are completely unusable. The common areas look like a dump. You won’t have a single peaceful moment during your stay. The entire hotel is packed with 18-20-year-old, rude, disrespectful people screaming like wild animals all day and night. Sleeping at night? Forget it—constant fights, shouting, and doors slamming nonstop. This is not a vacation; it’s pure torture! If you want to waste your money and lose your sanity, this is the place. Otherwise, stay as far away as possible!

Megstar Xx

Did not stay here by choice and I never would. Avoid this hotel at all costs!! TUI put us up here for a night due to cancelled flight and wish we had rather stayed at the airport as it spoilt our ending of the holiday. Check in took over an hour. Rooms are filthy and tiny and have an awful bleach/damp smell which made me and my partner cough so asked to change rooms. Doors slam and door sirens go off which wake you up. Lifts are only just working and have smashed up mirrors inside and wear and tear and not looked after. No water or fridge in the room, bed sheets are cheap and dirty so you sweat all night. Yes there is air con but couldn’t feel this in the room at all. 4 security officers stood at the front of the hotel, rough area with people laying on the floor and road and smashed glass everywhere. Had around 2 hours sleep, was awoken all night by door alarms and sirens then at 7am loud scraping noises from room above, sounded like they were re arranging the room as it echoed down onto us! Breakfast was horrid and a free for all, not enough tables for people. Bad smells like dead animals coming out of the bathroom sink. Reception full of mosquitoes. Hotel did not feel safe at all, we got no sleep. Not a nice place at all. AVOID!!

David Silva

The hotel has very limited parking spaces. Upon arrival, we were charged a €22 tourist tax, which we were not informed about in advance. Regarding the rooms, the bathroom door does not close completely, compromising privacy. Additionally, the shower area causes water to spill all over the bathroom floor. At night, around midnight, it is possible to hear drunk guests shouting and banging on doors, disturbing the peace. The restaurant offers good quality food, with a wide variety of options catering to most diets and allergens. However, drinks are not included with dinner, not even water, and bringing your own drinks is not allowed. This forces guests to buy drinks at the hotel, with prices around €3 per drink. Breakfast meets the usual expectations for a hotel, and again, it’s worth noting that the food quality is excellent. The staff are very friendly and helpful, and honestly, they are the best part of the hotel experience. The pool area is well-equipped with plenty of sun loungers and is well-located to catch the sun. There is also good music and a bar that serves guests efficiently.

Gizem Aydın

Parking is a big problem. We paid 24€ tourist tax, which was not specified in advance when you came to the hotel. You have to walk 10 minutes to the beach. The air conditioner does not cool down enough in this heat. There is no refrigerator or shampoo in the room. Just soap. But the rooms are clean.

Maadwoa Afrakomaa

I paid for half board however due to delays with the flight I got to the hotel late.. as I missed dinner I request for a water but guy at the reception said big No I have to ask my travelling agent… travel republic… I’m like this is not the first time I’m travelling I don’t have to ask them usually any issues the reception solved it… The room is so expensive not worth the price… air condition doesn’t work the room is so hot and smelling. I can’t sleep and the noise is so bad

Alex

Not suitable for a relaxing stay Unfortunately, I cannot recommend this hotel if you're looking for peace and quiet during your vacation. The sound insulation is extremely poor — you can hear everything from adjacent rooms, the hallway, the outdoors, and even from the floor above. It often felt as though all the noise was coming from inside our own room, making it very difficult to sleep. On a positive note, the rooms are cleaned daily, which is appreciated. However, some fixtures are in need of replacement. For instance, the toilet seat was visibly damaged. While it was cleaned, its appearance remained unpleasant. The hotel staff is exceptionally friendly and helpful — definitely a highlight of our stay. The food offering is very basic and lacks variety. The coffee served was of low quality. A major downside is that no beverages are included with dinner — not even water. Moreover, guests are not allowed to bring their own drinks to the dining area, which was a first for me in all my travels. Overall, I would only consider staying here if the price is significantly lower than comparable options or if there are no alternatives available — and only with a good pair of earplugs.

Elbi

Me and my boyfriend stayed at this hotel for a week. If you’re just looking for a place to sleep and eat breakfast and dinner it’s fine but there are many things that I did not like: No sound isolation at all. When someone is walking or talking nearby it feels like they are inside your room, we thought that someone broke in our room many times because of that. Also many people are coming late from parties and are being extremely loud at night No air dryer AC barely working WiFi not working in rooms Food is okay at most, isn’t really good if I’m being honest You don’t get free drinks at dinner, not even water. 1.5L costs 3€ The location- the town looks a bit ghetto The hotel doesn’t have it’s own parking So overall it is a cheaper hotel so if you don’t mind a bit of noise and you’re not a picky eater you will be fine but keep those things in mind. The staff is very nice tho.

Geanina Badeanu

Family with 4 nights of accommodation at the end of May. I will give 5 stars, because: -it is very close to the beach, - the dinner was delicious. - exemplary cleanliness. - it has areas with tables, bar, sofas where you can sit with friends/family. - it has a swimming pool. - we had a quiet room. It was not perfect: - the breakfast (but you can't find cheap and very good ones). - the floor is only tiles.

Paulina Czyszczoń

We had really good experience as a family of 3 (2+ 1.5yo) during the Easter 2025. Staff: always welcomed and helpful. Reception, restaurant, bar, cleaning staff- we can not complain, everyone friendly and always smiling. Rooms: bit old fashion but VERY CLEAN, everywhere-behind the bed, lamp, every single corner was touched i was impressed. Public spaces also- you can literally just 'eat from the floor'. Cleaning service everyday. New towels, tidy up, bed etc. There was no bad smell from the toilet like most likely in the Spain. Food/restaurant: food was good. Lots of meat/fish/vegetarian food too. Desserts, pastries, fruits. The only issue is no free drinks for the evening meal (even for a water you need to pay extra, but the prices are not very high, few euros for a beer, couple more for a glass of wine etc. Swimming pool: water bit cold but we managed to swimm anyway, is just beginning of the season so we did not expect warm water. Water was bright clean and around the swimmimg pool clean also. Free sun loungers to use. Location: beach 5-7 min by walk, shop /supermarket around the corner, 2 minutes away a pharmacy, lots of bars/restaurants around. There is no hairdryer in the room and was no option to borrow from reception (some comments say ask at the reception but they said no, sorry we do not have). And there is no car park for the guests- there is not many spaces on the roads close to the hotel so in the evening is a bit challenge - we get a ticket from Police for €185 for the parking which was a bit sad. Free big car park /ex building site is about 10-15 in by walk. !For this price and this location is a great bergain! Two lifts, busy around meal time but available. Reception 24/7. Luggage storage. Our little red head girl enjoyed stay also 😀 especially she loved one lady at the reception and a dark hair lady from the restaurant. Kisses here and there from her 😉 Well done Reina del Mar👏👏

Viacheslav Yaholda

The price/quality ratio is excellent. I recommend it for both family and single vacations. Close to the beach, laundry, bars.

Samuel Chrastina

The service provided by the staff was outstanding. They were always smiling, polite, and quick to assist with any requests. We had a great stay at the hotel! The rooms were cozy and always clean, which made us feel right at home. In the dining area, there was a wide selection of delicious food to choose from every day – something for everyone. Overall, it was a really pleasant experience and we’d happily come back again!

Tatsiana Akar

I really enjoyed my stay at this hotel. The rooms were clean and comfortable. Despite some reviews, I didn’t see any insects or cockroaches. My room faced residential buildings, and I didn’t hear any roosters — it was peaceful and quiet. The sea is just a 10-minute walk away, and there are bus stops and shops nearby, which was very convenient. The food was very tasty and varied — I looked forward to every meal. The staff were kind and always ready to help. Special thanks to Ines at the reception — she was always smiling, very friendly, and quick to assist with any questions. I would definitely recommend this hotel and would be happy to come back again!

Becki Watson

Thank you for a wonderful stay. The hotel is very clean, the food varied and fresh and the staff are so friendly and helpful. A special thanks to the reception staff who were so helpful. Very relaxed atmosphere. Great location away from the hubbub of L’Arenal and a nice breeze. The regular lifeguard was really friendly and seemed to really enjoy his job. Thank you all

grace hannay

Had a lovely stay here, very friendly staff. Nice and spotlessly clean rooms, food is decent. Good entertainment.Very hardworking staff. The receptionists and bar workers were great, the receptionist Donna with the curly hair was especially kind and friendly. She made us feel welcome and comfortable. She deserves recognition for her work. The only downside in my opinion is the all inclusive drink situation of getting a choice of wine/beer each meal, it would be nice to have spirits included and be able to have an alcoholic beverage by the pool outside of meal times.

Maria Harris

A simple comfortable hotel. Excellent location, 10 minutes away from all the clubs, bars and the beach which is far enough to be a quiet night. The beds are comfortable so you get a good nights sleep. The advantage of this hotel is Coco the entertainments man. He starts the day with yoga, then games around the pool, then in the evening he is the bingo caller, quiz master and the karaoke king! He covers it all. All he wants is for you to have a good time during your holiday. The food is not great and it can be a little noisy and it echos a lot when people are closing their doors at night but you get what you pay for. The alcoholic drinks are limited to 3 per meal of wine or beer, but that didn’t bother me as I don’t drink.

Salmana

I really enjoyed my stay at this hotel. The breakfast buffet was really good, lots of different options. I opted in for a dinner buffet too and that didn’t disappoint. I also got to do karoke on evening which was absolutely amazing. Lots of friendly staff at hand. Pools were nice but got quite busy so you have to find a good time to go depending on how crowded you like it

Brian Gillan

Really nice hotel. Staff are excellent. Breakfast is lovely with plenty of selection. Beds are comfy. And got a good nights sleep. Location is at the top of a small hill. Also this is a complex, so there are several different hotel blocks. You may have a small walk to your block/room. However, this is well explained by reception staff and you are given a small map of the complex and easy directions to get to your room. Room rate does seem to fluctuate, so just check. But we found it very good value for money.

Rudy KBB

I don't know where to start because the number of minuses is so big that there probably won't be enough space for a comment. Let's start with the supposedly "all inclusive" where guests are only entitled to 3 beers or wine per person, served only during dinner and lunch, not to mention that you only get 300ml. The time between days is definitely too long because you had to wait 4 hours if you didn't make it to lunch. The food is not seasoned, you can break your teeth on the pasta and the fish has more oil and bones than meat. Chicken nuggets are just breading with some mush inside (it's hard to call it meat). To sum up, when it comes to food, we had to go to the kebab shop next door or the restaurant to eat something decent. To get a cup, for example, by the pool, you have to pay a €2 deposit to have something to pour your drink into, in a word, a total disaster. The pool is only open until 6 pm XD? And if you try to jump into the water, the entire staff starts shouting at you. Cleaning in the rooms is probably just sweeping the floor because there were no towels and paper. The only plus was the animators who somehow saved this place from our escape after the first day. To sum up, the hotel has 3 stars and should have zero and the word "Motel" in its name. I do not recommend it to anyone. It is better to pay a little more and have a real all inclusive and not a cheap imitation. No greetings :)

Anna Polom

I enjoyed my short stay at the hotel. Premium room was great and spacious, very comfy bed and large terrace, however I could hear people next door. Food was very tasty 😋 , restaurant lack of atmosphere,it's in w basement . Pools were fine, clean with lifeguard on duty. Snack bar very disappointing (worst I ever seen), basically nothing there to eat apart from fruits and dry biscuits hence 4 *. Very close to bus stop and the beach. Would definitely stay again as great value for money

Patrycja Krupinska

on this holiday when we did arrive to this hotel in Mallorca, well booked all inclusive hotel ? So what that mean ? Well unlimited drinks, snacks but what ? WE HAVE BEEN INFORMED when we booked nothing saying that we can only have 3 drinks and after we need to pay for it… (let me remind ALL INCLUSIVE… )snacks bar? Closed …. We haven’t been even informed about this and the man in reception been saying where and which building we can find it … but this bar NEVER BEEN OPENED. If I knew it before I wouldn’t pay for all inclusive and I’m not happy that I have payed extra money for something that anyway I never had … as I been eating outside (during my “snacks bar time ” and buying alcohol form the shop in front as had only 3 drinks allowed on all inclusive)well now let’s talk about the room… DISGUSTING first day I did called up reception and said about air conditioner doesn’t work and I don’t have a tv remote… been waiting 3 days for someone to come fix and give us remote(till end of my holiday that never happened ) most !!!!! Terrible is we did had a massive mold on the walls but massive !!!!!! None did anything with that…. The room wasn’t clean … the floor been really dirty. Found two cockroach on the floor. Did anyone did anything no ! Haha most funny!!! Last day we did late check out, I guess they haven’t been informed as they didn’t nocked just open the room and a man came with cans of paint to paint the mold as we entrance the room I could smell the paint , disgusting IF THEY OFFER YOU A ROOM IN VILLAS !!!!! AVOID. Even don’t waist your money to go there, I bet you will get cheaper airbnb !!!

lily ivy

was really worried about coming here after reading all the bad reviews but thankfully wasn’t bad at all! - just to preface i was speaking spanish at this hotel, not english so keep that in mind- staff are lovely and welcoming, does help if you can speak spanish in order to communicate as some staff don’t know english too well. reception staff are really helpful and welcoming, especially the girl Ginger she was lovely! we had a room for three people and it was two normal beds and then an extra on the side which i had no problem with, so just depends on the person. no issues with bugs or things like that which we were worried about! cleaning staff did a great job at cleaning our room and were always polite when we saw them through the corridors. restaurant was a bit chaotic and food wasn’t terribleeeee but the staff are so friendly, polite and super hardworking. the lady with glasses that does the entertainment at nighttime is so lovely and kind and she really made the entertainment great! bar staff were great and very friendly, in Bahamas 1 (not the main hotel) the older man who works at the pool bar was great. ricardo in the main bar and his taller slim colleague with a beard were also very kind and welcoming. just keep in mind that there are two pools at this hotel, we found that the pool in bahamas 1 (across the road from the main hotel) was more often than not better than the main pool. although most times it got packed with spanish teens (up to 60 at a time) and they were not very respectful of space or of belongings (they threw our pool ball over a fence) but that is no reflection of the hotel or its service. photos attached are the pool in the other building and the view from our room (floor 6)

Tracey Hince

Just finished a short all inclusive holiday here and loved it! Perfect location! Staff were amazing! Some of the hotel is a bit dated but everywhere was very clean. Myself and my daughter need a gluten free diet and the restaurant team were AMAZING!! Went round with us every meal and were really knowledgeable. We are quite sensitive and had no problems whatsoever!! So much choice! Only downside was the pool doesn’t really get much sun till midday and they need a few more sun loungers but other than that we would definitely return!! All in all a fantastic couple of days away and we all said how we would have liked to stay longer 👏👏

Glen Monks

I had a single room in the “across the road” extension to the hotel. The room on the first floor was clean (and cleaned each day), the right size, and had working air conditioning. The bed had a very worn-in mattress, and the lighting was either all-on or all-off because you had to have the big powerful light on before you could turn the small bed-side light on. There was occasional noise from people moving around the corridors - the hotel makes no effort to sound-proof anything. There’s also a dozen cockerels (roosters if you’re American) making noise all day and night outside. These didn’t bother me much. The food was typical for a Spanish hotel, with a choice of fish, meat, pasta, rice or salad for every meal. I found it a bit repetitive, but it did me for three meals a day for a week. The food was always fresh, the dining area kept clean and tidy despite the family’s and other guests. I didn’t use the pool, nor drink the drinks so can’t comment on those. The tap water was fine (and yes, you can drink the water anywhere in the European Union unless there are signs otherwise, you don’t need to Google it). People over 40 from the UK will understand the joke that the water here tastes at ought to. I eventually found that you can get a “do not disturb” sign from main reception if you’re don’t like the enthusiasm of the cleaners in the morning. The free WiFi worked in the room and was good enough for Netflix and my work, but the little desk wasn’t set up to allow you to sit and use a laptop at it, even when I brought the plastic chair in from the balcony, but most people do t need to work in a hotel like this. One last thing: the entrance to the hotel is directly below the drains to four stories of air conditioning units. As you walk in and out of this hotel, you will feel like you’re getting rained on and wonder why.

Heyam

I loved my experience in this hotel. I was in a premium double bedroom on the 6th floor. They have great food for both breakfast and dinner. They have a good cleaning service. (You can just put the no-disturb tag on your door if you don't need cleaning) It is a very safe hotel and perfect for solo female travelers and families. There are only 2 elevators available for 6 floors but it doesn't get that busy. They have some entertainment at night in the bar and patio to spend some time inside the hotel. It is very close to the beach and there are many restaurants and bars available around the hotel and it's only 2 minutes from the bus station. I just hoped that there was a water-boiling machine in the room. The cons: At night I could hear many teenagers in the room beside me making lots of noise or playing music until late. If they can control the noise level at some point it would be great.

Leonardo Posilović

We were at the hotel in early July for seven days. The hotel is very well organized with excellent staff. We used the all inclusive service and were delighted with the food and everything else. The staff at the pool bar are very friendly and helpful 👏👏👏.

Laura Thomas

Yes the lack of privacy with a sliding door from toilet to bedroom is a tad annoying but not a deal breaker. Yes the beds are on wheels but when you see why you can appreciate how this helps housekeeping navigate bed changes etc it make sense! The beds don't move around and are stable nonetheless. Yes the fridge wasn't super cold but still managed to semi chill drinks! The rooftop pool was great also a nice place to appreciate the sunset with a drink from the bar. The main pool, perfect depth and temperature. There seemed to be some sort of entertainment every night at the hotel, the drinks at the hotel were reasonably priced and tasty the servers would bring drinks to your loungers, what more can you ask for? Yes there was a strange smell in room initially but this was probably due to the heat and after leaving the sliding door open a fair while seemed to sort this. I didn't experience much internal noise, slept really well actually and I am a light sleeper. The hotel is situated up a slight hill, but there are railings on one side to hold on to if needs be. All in all I enjoyed and it exceeded my expectations for the price. Thank you to all the staff at MLL Mediterranean Bay.

Alex Taylor

My partner and myself stayed at this hotel for 3 nights and we were quite disappointed at the hotel, we do not believe this hotel is still hitting a 4 star standard compared to other hotels we have stayed at recently, although all inclusive drinks are limited due to local law so not really worth paying extra for, although local law restricts all inclusive alcohol consumption the hotel are more than happy to sell you alcohol during your stay if you are a drinker. The restaurant is a buffet which we struggled to find anything to our taste (we aren't fussy eaters either) on the buffet the food is often cold so I would recommend having something straight from the show cooking stand if it is to your taste, wait for it to be cooked before putting it on your plate as it goes cold quickly. The rooms are fairly comfortable, the shower was fantastic but the pillows were very thin and worn. The cleanliness of the room wasn't to our standard either. The pool areas aren't very clean we found in the deep end of the biggest pool a layer of green algae, there is a "jacuzzi" at the front of the hotel although it wasn't working at any time during our stay. The sky bar is comfortable and has a small plunge pool which was refreshing. The resort of El Arenal I wouldn't recommend to anyone, the hotel is a good location down to the beach but a very steep hill means we took a taxi back most times, we got a taxi back from the same taxi rank each time and we were charged a different amount each time, don't bother watching the meter as the taxi driver will just put whatever they like on top. We ate out at a restaurant down by the beach and received awful service and the food wasn't much better than the service. On an evening there is a lovely sunset by the beach front but we struggled to find a bar with any entertainment on. The beach is beautiful but the prime retail spots along the front are only supermarkets, fast food and printed novelty German T-Shirt shops.

Valerie Miller

I checked out early because staying any longer was simply impossible. The room did not match the description at all: there was no desk or chair as promised, no minibar or even a bottle of water, and the fridge was frozen and non-functional. The safe required an extra fee, which was not mentioned in the listing. The bathroom was in poor condition — visible mold, rusty fixtures, and a broken toilet flush. Only a tiny bar of soap was provided, although “free toiletries” were listed. The hygiene was unacceptable — even at breakfast, some plates were dirty. The worst part was the constant noise and complete lack of order: at 11 PM, guests were playing loud music on a speaker near the entrance while hotel staff stood by and did nothing. There was shouting, banging, and someone even knocked aggressively on my door during the night. Around 5 AM, maybe cleaning staff started making noise in the hallways. It was impossible to rest or feel safe. This was one of the worst hotel experiences I’ve ever had.

Daria Mira

My Husband and I Stayed at the hotel for 4 nights, We were politely welcomed at the door. The room was very clean, and the view was ok. The pools were very clean and lovely lady (Lifeguard) always smiling. The food however, was fantastic plenty to choose from! staff always very friendly and polite! Brilliant location!

Naresh Dhokia

Nelli the receptionist very polite, professional, helpful. Good listener and service with a smile. Thank you. All the staff very helpful and polite, providing great service to the customers. Will definitely book this hotel again and highly recommend this hotel. Therefore five stars worthy. Thank you all the staff.

Neelam Perveen

Worst hotel in Mallorca AVOID please!!! I arrived and headed to reception and the blonde women at reception was extremely rude very bad attitude just because it’s 3 stars doesn’t mean that the staff should be rude the pool outside is dirty unclean the rooms are ok but not the best even the restaurant staff the very old lady who works at the bar she is just miserable the only nice person was the male receptionist who has glasses as he always was cheery and helpful but it’s an awful hotel pls avoidd!!!

Ruudi Keenan

Cleaners loud rude and obnoxious bang around at 6am in morning and move magical objects If you want to sleep, do not come here if you This isn’t the place for never slept a a night cleaners storm in when they please and knock food was over priced and people here do not respect each other you get bitten by the 65 different types of bugs and aircon full of dirty area is so rough 35 min drive to somewhere nice

All Day Big

The room had really weak air-conditioning. The cleaning service starting too early, and multiple days we were waking up to it. We had an indication on the door that we do not want cleaning. The other days when we needed cleaning, but the cleaners only did the beds and left everything untouched! Sand left on the floor and wet towels left without changing. The hotel receptionists are teenagers and don't even know how to say hi to people entering the hotel. Also no parking possibility, which I understand as it's on a busy street, but the receptionist was extremely rude with me not believing that they don't have parking. The breakfast was good and had a lot of options, but the staff constantly bothered us and did not leave us to have a quiet moment. Overall extremely poorly organized staff. We were not able to rest, we needed to sleep with earplugs to be able to have the proper amount of sleep.

Nils Wittmann

Clearly not 3 stars. Check in for 6 rooms took an hour, management should more carefully select staff.

Linda Linda

The reception is modern and clean, the swimming pool area is also very pleasant and clean. The bar personal is very friendly, great cocktails though wouldn't recommend their food besides french fries. But the rooms are quite old and full of ants. The sliding door to the room balcony is really difficult to open.

Cornelia ek

Would recommend for young travellers in a group, not so much families. The walls are quite thin and sometimes you are able to hear people speaking in the next room. It can get loud at times but we haven’t had a problem with sleeping. The AC works wonders in the hot weather, a mini fridge in the room would be nice to have. The staff have been very nice and helpful throughout our stay. The breakfast is decent with many options depending on dietary requirements. Keep in mind that the elevator is not that good, it’s quite cramped and it takes a while to get to your floor depending on the time of day, a real hit or miss whether you need to take the stairs or not. The rooms are clean and house-keeping are very friendly. The location is perfect because it’s close to the beach and restaurants, along with multiple small conscience stores. The area is quite German and it is often heard, in our experience they can be quite loud and drunk.

Nia Anderson

A group of 4 of us girls stayed in a studio apartment in Whala!Beach hotel mid April. After reading all of the reviews before going, I expected our stay to be quite unpleasant, but I can honestly say that it was a lot better than expected. We arrived after midnight and there were 2 members of staff on desk ready to greet us. The check in process was quick and we were taken to our apartment, which by the layout, looked as if it was located in the older part of the hotel. The room was ready for us with 4 big towels and 4 hand towels laid out, along with the bed being made up and both sofa beds having pillows and sheeting on ready. The duvet covers were located in the wardrobe in the bedroom, so we were very pleased, considering we arrived late, we just wanted to get straight into bed. The rooms themselves aren't quite as the pictures show, they are a little more dated and the layout does seem different to what's advertised, but we didn't mind. It might be different in the rooms located in the newer section of the hotel. Once we were ready for clean towels, we put the sign on the door and went out for the day, and by the time we were back at the hotel, we had all fresh towels provided and floors cleaned. We went up to the rooftop pool (located on the 9th floor) throughout our stay, which had a bar in which you could also order food there, which comes from the diner upstairs. This service was quick and very affordable, with a minimum spend of 10 euros for the diner. The pictures show 2 outdoor pools, but for some reason, we could only find the rooftop pool whilst there, with there being a private sunbathing area on floor 8 which wasn't accessible during our stay The location was great, being only a minute walk from the beach and shops everywhere you go, even directly in front and behind of the hotel. These shops are extremely affordable and if you don't have enough room to bring a beach towel, they sell them in all of the shops around the hotel for only 3.95 - 5 euros. The main negative that I've read a lot of reviews about would be the noise. Where we were located, our door took us straight outside to a courtyard area. During the hours of 4-6am, around 5 big bins would be jet washed along with the metal stairs leading up to the apartment. This was very loud and disrupted us every night we were staying there. The walls and windows are also very thin, so we could hear every conversation on the street outside and all the thudding of kids running upstairs constantly. Luckily, we were only in the room to sleep and out all day. Another negative would be the fact that there is only 1 elevator for the whole hotel. The first day we were there we wanted to go up to the pool on floor 9. This took a whole 10 minutes minimum as it would stop at every single floor, even if there was no one waiting on that floor. A lot of people resorted to walking up and down the stairs instead, which I can imagine would be hard for families with pushchairs for example.

Genet Cellini

I stayed at this hotel for 8 nights. The location is great — the beach is very close, which is a big plus. The staff at breakfast and dinner were absolutely lovely: kind, friendly, and always helpful. The rooftop pool on the 6th floor is beautiful, with a nice bar and a great view — definitely one of the highlights of the stay. Unfortunately, the night staff were quite cold and rude. At check-out, the woman at the front desk just said “that’s all, bye” and went straight back to watching her movie — no smile. Another downside is that the hotel is full of teenagers making noise until the early hours, which made it hard to get a good night’s sleep. I don’t think I’ll be coming back.

Laly Scamarcio

Whala! beach, is a very dirty hotel, the room where I am is very smelly, almost unsanitary, it is room 401, there are mosquitoes, a strong smell at first when I arrived it smelled strong cigarette and then the smell of mold, it's really unsanitary, there are even little creatures on the ground without counting the height of the height the noise, the elevator that does not come,This is a hotel to avoid, luckily I was only there for two nights. There are no hygiene products to wash your hands after using the toilet, you have to go into the shower to get them. Bad experience

Malik Eisenring

They literally tried to scam us with the hotel rooms. Booked a big apartment and first we got a super small one-bed room , afterwar complaining for two days they gor us an apartment but DID NOT reimburse the price we paid for the big room.