Ashleigh Whittaker
This hotel was perfect in every single aspect! Every member of staff that we came across was a delight to talk to, they helped us with everything we needed and couldn’t do enough for us. We were checked in by Martha which was an extremely easy experience, we also left our bags with reception for the morning as we turned up early! Our room had everything we needed from shower products to body lotion and even toothbrushes for us. It was clean and modern, we upgraded to the Jacuzzi room and it was incredible. (our only issue is the temperature was set and we couldn’t adjust it so it was a tad lower than we would have liked!) The bar area was lovely and they had live music on the two nights that we did stay in and the cocktails are to die for! We had the buffet for dinner here one evening and the food was spectacular, there was a wide range of choices and everything was fresh and hot. We spent a lot of time at the pool on the roof and the view was to die for, unfortunately we went in February so the pool was like an ice bath but that’s to be expected! Every area of the hotel was clean and well looked after, we can’t fault anything! We also hired out the E bikes for two of the days we were there and they were a great little touch as it made it easy to get around.
Real Estate Ibiza CW Group
Disappointing Experience – Not a 5-Star Standard
If I could, I would give zero stars, except maybe for the breakfast—although even that was underwhelming, and the coffee was one of the worst I’ve ever had, whether it was a cappuccino or regular coffee.
Unfortunately, I have to say that the room renovations were done in the cheapest possible way, and the hotel does not live up to a true 5-star standard. On top of that, charging €15 per night for parking is quite questionable, especially considering that I have stayed in many hotels of this category before.
Another major issue is the poor soundproofing. The walls are extremely thin, and you can hear every footstep in the hallway as well as conversations from neighboring rooms.
The hotel looks clean and well-maintained, and the gym and pool area are beautiful, but sadly, that’s not enough. The most important thing in a hotel is the bed, and here it was far too hard, with cheap pillows—probably from IKEA or an even lower-quality brand.
Overall, the hotel looks nice at first glance, but everything was renovated on a budget, and it shows. I strongly suggest upgrading the beds first, as sleep quality should be the top priority in any hotel.
Lastly, I must mention the poor service at the reception—the receptionist left me waiting in my car for 10 minutes before allowing me to enter, and she even seemed to find it amusing.
A truly disappointing experience. I hope the management takes these issues seriously and improves the comfort and service.
E. Müller
We recently stayed at this hotel and overall had a good experience. The variety of room options is great, we had a small apartment with a kitchen and balcony, which we really enjoyed. We’ve stayed in other hotels of this chain before, and they all have a very similar style and amenities, so I find it surprising that this one is rated 5 stars when it feels more like a very good 4-stars hotel.
However, the worst part for us was the location. While Playa de Palma has a nice beach, this specific area (close to El Arenal) is quite run-down, with deteriorated buildings, not really a good gastronomic offer, and a type of tourism that doesn’t create the best atmosphere. If location is important to you, I’d recommend looking elsewhere maybe between Can Pastilla and the location of this hotel in the same Playa de Palma where you can find other HM hotels.
Erin Laura
Great visit! Beautiful hotel, location wasn’t as bad as the reviews made it out to be (but was a little rough!). Lunch was a struggle most days as none of the food trucks in the hotel were not open yet & the area didn’t have a lot of nice restaurants. Check in staff were all lovely! Room was so comfy and had everything we could need! Bar service could be difficult sometimes and had a few instances with double charging or dirty glasses.
DD
Rooms are small and very simplistic.
When you enter , you enter basically the bathroom with the sink and so when you wash it's bassicaly in the room.
The cupboard is a construction of wood and metal again super simplistic.
Lobby and common areas look like a regular building.
I visited 3 stars hotel which gave a more luxurious feeling.
Service was not attentive.
People at the reception were not really helpful and attentive.
Overall, totally not a 5 star experience.