Tom Irwin
Great family holiday! The hotel was very accommodating, making everyone feel welcome and comfortable from the start. They couldn’t have been more accommodating with a young child—it’s clear the hotel is well-equipped for little ones. The kids’ pool is fantastic, and the larger pools are heated, so children can enjoy a dip there too. The rooms were excellent, and the housekeeping staff were nothing short of amazing. The restaurant’s food was fantastic, and it’s a nice touch that they offer a special menu for babies and children. As a bonus, if you’re on the all-inclusive plan, you can order from this menu to your room 24/7! Definitely a place to return to.
Steve
We have just returned from our Honeymoon, the Hotel very much lives up to its rating in all respects. It's kept spotlessly clean, the staff in all areas can't do enough for you. We ate in all 5 restaurants and the food is magnificent as is the service. The breakfast buffet offers the widest choice and highest standard I've had the pleasure of enjoying. There are 5 pools including a separate one for children. We were fortunate enough to pick a suite with its own private pool which overlooked the golf course and also had views of the bay. Brilliant place to stay and we will certainly look forward to going back.
Trish and Sunny
I stayed at this hotel recently and had a terrible experience from start to finish. Despite advertising that check-in starts at 12 PM, my room wasn’t ready when I arrived with my baby. The staff didn’t care, and instead of offering another room, they made it seem like they were doing me a favor by giving me the room with a view I *already paid extra for*! If this was one of their “best rooms,” it certainly wasn’t maintained.
The service throughout my stay was awful. Staff seemed uninterested, except for a couple of friendly people at the steakhouse and market. Specific items I requested for my baby were not in the room, and it took multiple calls to get them sorted. The worst part was the bed: it was advertised as a king, but it was just two single beds pushed together, creating an uncomfortable ridge in the middle. Not exactly the luxury I was expecting! Also the curtains were not floor length or blackout so there was so much light coming in. We had to roll up towels to block it out. Again, first time I have experienced this in the 6 trips we have taken this year across the world.
For a “family-friendly” resort, their children’s amenities were shocking. The travel cot was cheap, and the children's menu was a disaster—everything was reheated & not fresh. Even the purées for babies were reheated. I’m grateful I brought my own food for my son, as I couldn’t feed the food available.
The buffet, though it offered variety, was filled with stale and bland food. I saw chefs reheating food repeatedly and even stale cereal was served for breakfast despite us being the first ones there. It was completely unacceptable, especially for an all-inclusive package, which you can’t use around the pool as there is barely 1 pool attendant.
I had planned a special cake for my son’s first birthday, requesting a simple sponge cake with no chocolate or nuts. They delivered a chocolate mousse cake *loaded* with nuts—a complete failure in following instructions. Thank god my son does not have a nut allergy, but sadly I wasn’t able to give him any of his cake.
This wasn’t the only time they failed; I asked for boiled peas for my baby one night and was served wok-fried peas, inappropriate for a child with few teeth when I specifically asked for them to be soft. There were multiple other failures too.
Their lack of care for dietary requirements was apparent, particularly at Mare Nostrum, where I barely ate. The staff made us feel like we were inconveniencing them rather than being welcome guests. Speaking to other guests around the pool it appears I was not alone in this thinking.
On top of that, there was a constant smell of body odor coming from our bathroom, which persisted even after maintenance came by to “fix” it.
Housekeeping was another disaster. They barely cleaned the room, often forgot towels, and never managed to clean the room by the time I requested to accommodate my baby’s nap schedule. Every day was a struggle to keep the room in decent condition.
If you forgot your pool towels, you were met with unhelpful responses like “get them from your room.” Given that this hotel markets itself as a luxury family-friendly resort, it was shocking to find so little to do for kids and such poor service. It doesn’t deserve its 5-star rating—this is a 4 star hotel at best, and the service reflects that.
The final straw was the lack of empathy from the manager, Carlos, who made empty promises after I complained about the numerous issues, along with the front desk manager who was arrogant. Carlos didn’t follow up as promised, and when I had to reach out again, his tone was cold, offering no solutions.
*To be clear in reply to Ms Moreno, I did not make any threats.. It is not in my nature and I find it aggressive to suggest this. You also did not do anything to oversee my babies food needs! There were NO special arrangements or meals. NO issues were resolved before departure/during my stay except the smell which we still had. I’m not sure why discount was mentioned, My point is that this was a full price booking with an honest review.*
Amanda Hollyer
My husband and I recently had the pleasure of staying at the Zafiro Palace Andratx, and I must say, it was an exceptional experience from start to finish. The staff at this resort are not only attentive but also very friendly, which made us feel welcomed and valued throughout our stay.
One highlight for us was the exceptional service we received at the Italian restaurant and behind the bar. The staff went above and beyond to ensure that our dining experience was memorable and enjoyable.
The food at the resort is truly outstanding, with a wide variety of cuisines to choose from and well-appointed restaurants that cater to every taste. We opted for the all-inclusive plus package and were thoroughly impressed with the high quality of both the drinks and the food.
I am already looking forward to our next visit! The relaxing and memorable stay we had would not have been possible without the dedicated team at Zafiro Palace Andratx. A big thank you to everyone involved in making our stay truly unforgettable.
Kate
Beautiful large rooms, we overlooked the golf course and we were very happy with our room. Rooms were kept very clean and towels replaced daily. We found reception difficult to find, would be great if they had some signage but not a massive issue at all.
Food was good, we were all inclusive so we tried all of the restaurants. All great and lots of choice to suit everyone. I have a food allergy and I found the dietary filter on the app to be inaccurate. I would recommend you talk to the staff/ restaurant manager if you have a serious allergy.
Staff were friendly. Patchy service around the pools if you want to order drinks, that was the only negative. Drinks were usually quick once we placed an order.
Lovely location, short walk to the beach but far enough away to be quiet.