Veronika Lenger
Absolutely NOT suitable for families, strollers, or elderly guests – avoid at all costs!
We just arrived and were completely shocked. This hotel is absolutely not equipped for families with children or anyone with mobility needs.
First of all, the entrance is a steep hill – dangerously steep – and there are no bottom rails or supports. If you’re alone with a stroller, you risk slipping and falling. It’s extremely unsafe.
Then there are stairs everywhere. Stairs above the reception. Stairs to reach the rooms. Stairs to access the dining area for breakfast and dinner. And guess what? No elevators. Not a single one. Carrying a stroller up and down repeatedly is exhausting and unsafe.
To make matters worse, we asked the night before for breakfast-to-go packages, as we were leaving early and couldn’t attend breakfast. We were traveling with two small children, and despite confirming this at reception, nothing was prepared for us in the morning. Not even a simple snack or sandwich.
The hotel is also in desperate need of renovation. The facilities are old, worn out, and poorly maintained.
In short, this is a disaster. Do NOT come here if you have kids, a stroller, if you’re elderly, or if you have any physical limitations. The lack of basic accessibility, organization, and service is unacceptable.
Never again.
Ava D
We’ve stayed at a lot of hotels and this one was unfortunately the worst. There were a couple pros such as a 24 hour small market in the lobby of the hotel and the women staff at the front desk were very nice and accommodating. Besides that, not good at all. The place is extremely dirty. There are stains all over the couch and beds, there was a bug infestation and we found mounds of ants in the kitchen/living area. Housekeeping came twice over our 5 day stay and it was nice that they provided fresh towels, but nothing was straightened up or cleaned otherwise. Also note that they don’t provide irons in the rooms. You have to go to the lobby and pick one up (they also don’t have ironing boards) and immediately return the iron upon use. Additionally, the male staff are EXTREMELY RUDE so I’m not sure why they are working in hospitality. I saw another review about their attitude and can confirm it’s true. I don’t like to leave bad reviews and usually don’t but these are things I wish I knew before I booked this place.
Sura Jindi
I had a wonderful stay! The entire staff was incredibly friendly, attentive, and always willing to help. From the moment I arrived, I felt truly welcome. The hotel was spotless, well-maintained, and beautifully decorated. Everything was well-organized, which made it easy to relax and enjoy the stay. The shows were absolutely amazing – a real highlight of the trip! A special thanks to Oscar, who put a smile on everyone’s face every single time. I would definitely come back – highly recommended!
Jack Gemmell
Wow great holiday with some funny moments.
Special mention to Letizia at reception she was funny and good.
However the chopped ref who organised the volleyball tried to wake me up to help him put a rope away. It was funny though so no hard feelings.
Pool is decent.
Food is meh.
Great location.
Thanks
lc 20
Stayed here with 2 older sons and my husband. Pleasant place to stay but you get what you pay for In Regards to the room. Apartments look bigger in pictures but comfortable enough. Couch was comfortable beds were a bit hard but slept well enough. Rooms clean but the sink stunk the room out fair enough it was the drains and I didn't say anything to the hotel. Plenty of plates and utensils within the room for cooking. House keepers came round every morning with fresh towels, although no cleaning but I was happy enough to clean after ourselves. WiFi really good in rooms. Pool was clean and good size. Games around the pool and plenty of activities during the day for all ages including adults. Entertainment at night was Ok. Staff were lovely especially one woman in the reception and the life guard was brilliant with the kids and chatty with adults. We only had breakfast and it wasn't much to write home about we ate out every morning. Bar had decent prices for drinks and cheaper than most pubs around. Location was amazing beach, shops and bars 2 mins away and magaluf about 10 min walk. Apartments all have stairs so anyone that struggles this would not be of benefit however the hotel has plans for renovation in 2026 including easier access for wheelchairs and scooters. I would stay again in the future.