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Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Customer Service
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Call: 0330 124 0424

Holiday Travel Departures up to 16th April – last updated 24:03:20

The Government have recently advised all British Nationals to avoid all but essential foreign travel for the next 30 days.

As such, we would like to advise you that unfortunately your travel arrangements will not be proceeding.

At this point and for your peace of mind we would like to confirm: YOUR HOLIDAY ARRANGEMENTS ARE FULLY PROTECTED AND ALL MONIES PAID TO US ARE SAFE AND SECURE.

We are now awaiting Government advice and dealing with bookings in strict date order. We will contact you with options available to you and your travelling party, please do not call us in order that we can manage this situation as efficiently and effectively as possible.

In addition, we would like to apologise to any customer who may have been trying to reach us and hope you will understand the operational difficulties this situation brings in these unprecedented times.

If you did not travel on your holiday and are not in resort, we would ask that you do nothing at this point and await our call.

If you are currently still in resort

The Foreign and Common Wealth Office are now advising ALL British travellers to return to the UK

If you are currently in resort, we strongly recommend that you check the current status of your flight back with your airline directly.

If your flight has been cancelled your airline should advise you of your new flight arrangements.

If you are travelling with Easyjet, Ryan Air, Jet2, or TUI please refer to the links below: -

If the Airline cannot assist in repatriating you then please contact the British embassy in the country you are currently in please click on the link for the appropriate embassy details.

This situation is changing so frequently we ask that you consider that governments across the world are taking a number of measures at short notice, including curfews, quarantine, closing borders and restricting flights, all of which we would like you to factor in when considering your travel plans back home.

Once again, we sincerely appreciate your understanding during this difficult time and we would like to assure you once again that any monies you have paid to ourselves for your holiday is safe and secure.

Holiday Travel Departures from the 17th April – last updated 24:03:20

What is Holiday Gems’s position on coronavirus?

This is a rapidly evolving situation and we are closely monitoring the ongoing advice of the Foreign & Commonwealth Office and we will keep this page updated.

Our advice is always guided by the Foreign and Commonwealth Office (FCO) who’s experts deliver up to date and factual intelligence concerning on-going situations such as this. As your travel date is outside of the restrictions in place, we anticipate that the situation will be resolved, and your holiday plans will be as planned.

This situation is indeed unprecedented and as a result, information from both Governments and Airlines around the world is slow, but fluid.

Please do not call us as we are trying to handle this situation as efficiently as possible.

Unless the FCO has advised against travel to your destination, your holiday will go ahead as planned. As such, our terms and conditions will apply, meaning if you choose to cancel your holiday, cancellation charges will apply.

1. In Resort Entry Requirements (Visas/ Operations)
Many countries around the world are changing their visa requirements for British nationals and we strongly advise that you check entry requirements for the destination you are visiting to understand if there are any specific restrictions in place. Foreign and Commonwealth Office website

2. What if my holiday is affected by Coronavirus?
If the FCO advises against travelling to a country or region and this affects your holiday, then we will contact you to discuss your options.

3. Do I need to continue to make payment and pay my balance?
Your holiday is currently going ahead as planned and you are required to ensure your balance is made inline with our terms and conditions and via the following link. If your travel arrangements do not go ahead as planned, we will be in touch with you.

The latest FCO travel advice including any countries which have restricted travel - can be found here.
Travel advice from the FCO website Travel advice from the National Travel Health Network and Centre TravelHealthPro website