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Call: 0330 124 0424

LATEST TRAVEL INFORMATION

Dear Customer,

Thank you for booking with HolidayGems.co.uk

Due to the ongoing Coronavirus Pandemic and continuing changes to Government advice, we are extremely busy at the moment dealing with bookings travelling in the coming days and weeks, and assisting those customers in a strict departure date order.

We have TEMPORARILY CLOSED our Phone Lines to enable us to work swiftly and efficiently on all bookings due to depart imminently. Apologies for any inconvenience this may cause.

To clarify, if you have a booking with a departure date on or before 15th February 2021, rest assured, we will be contacting you as we work through all bookings in departure date order.

If you have a booking due to depart on or after 16th February 2021, then at the moment, this will be operating as planned unless we inform you otherwise.

Thank you for your understanding, stay safe, and again, rest assured that if your booking is affected, we will be contacting you.

Some of the most Frequently Asked Questions from customers are listed below which may help clarify any query you may have.

Q: Are flights still operating as normal from UK airports despite lockdown?
A:Yes, most airlines are operating flight schedules as normal at the moment.

Q: I have a package booking ( Flights and Accommodation ) booked but am now in Lockdown, what are my options?
A:
Option 1 If the airline has cancelled your flight and we can no longer get you to your destination without a significant change, then you will be able to claim a full refund. We will send you a Refund Credit Note with full details of when and how to apply for you refund.
Option 2 If your flight is still operating BUT you do not wish to travel or can’t travel, unfortunately you will not be able to claim a refund for your flights however and by far the most popular option is that you will still be able to amend your holiday to a later date flying with your original airline with any difference in cost payable for the new arrangements and subject to your airlines change terms. If you do not wish to amend you travel arrangements, we will do our utmost to secure a refund for the accommodation portion of your booking through our brokers and suppliers and we will issue a Credit note with full details of when and how to apply for you refund. Alternatively you may make a claim on your travel insurance.

Q: I have a Hotel Only booking, but the flights I have booked elsewhere/independently are cancelled/affected, can I make changes to my booking?
A:We will approach our suppliers and the Hotelier and will look to assist you with any such changes. Any difference in cost will be payable by you.

Q: The balance is due on my arrangements, but I am unsure if they will be affected, what should I do?
A:You will need to settle any outstanding balance on your booking by the agreed Balance Due Date, as failure to do so could result in your booking being cancelled and loss of any monies paid.

Q: What if I test positive for COVID-19 prior to my departure?
A:As with any medical matter, this would usually be something for you to discuss with your Travel Insurers, however, as per the above, we would always look to assist with any changes/amendments to your arrangements should you need to do this.

Q: Where can I find your booking conditions?
A:Our booking conditions can be found at www.holidaygems.co.uk/terms

Q: What is the latest FCO advice for my destination and what are the specific entry requirements, if any, for my destination?
A:The latest information on any destination can be found at www.gov.uk/foreign-travel-advice

Thank you for your understanding and patience at this time. The overriding message from us here at HolidayGems.co.uk is to rest assured that IF your booking is affected, we WILL be in contact with you, so there is no need to call us. We have dealt with affected bookings since March 2020 and continue to work diligently and in a strict departure date order, to ensure ALL our customers are dealt with efficiently and fairly.

Stay safe, and remember, don’t call us, we will call you if your booking is affected.