Customer Service Executive - Chester

Customer Service Executive
Location: Ellesmere Port, Chester
Full Time

We are seeking enthusiastic and highly motivated Customer Service Executives to join our successful team in our Ellesmere Port Office, Chester.

Who we are:

Destination2 Ltd and HolidayGems Ltd (www.destination2.co.uk / www.holidaygems.co.uk) are two unique and highly respected UK B2C online tour operating brands of which Travcorp Holdings Ltd is the holding parent company of the two trading arms.

Our inspirational businesses target different consumer markets. Destination2 focuses and capitalises on the continued growth in the luxury long-haul arena whilst Holiday Gems targets the short to medium-haul markets. Both brands operate nationwide appealing to a wide audience travelling from all major UK airports.

Who we are looking for:

We are looking for dynamic professionals who are passionate about Customer Service and enjoy working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.

Key Responsibilities Include:

Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Fulfil any critical support as directed by Manager
Handle incoming calls from Agents regarding documentation and Admin queries
Investigate booking anomalies and irregularities
Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

Skills, Experience and Personal Qualities:

Customer Service Experience in a fast-paced office environment
Excellent telephone manner
Skilful with Microsoft Office (Word / Excel)
Able to create solutions & identify areas for improvement in procedure
Excellent numeracy and literacy skills
Great attention to detail and accuracy
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Manage a diverse range of duties at one time
Experience in dealing with conflict resolution
Excellent team player with the ability to work independently
A flexible and adaptable approach to work

Qualifications:

GCSE English and Maths: Grade C or above (or equivalent)

This is a FULL-TIME office-based position, where you will be required to work a 37.5-hour week, with varied shift patterns Monday to Sunday.

We are excited about our future and are looking for positive applicants, preferably with previous customer services/operations experience and a proven track record to join our fantastic team. Travel experience is not necessary as full training will be given.

In return for your hard work and commitment we will offer:

£18k - £20K dependent on experience
20 days holiday rising 1 day per year (up to 25)
Bank Holidays
Discounted personal holidays
Friendly working atmosphere
Company Pension Scheme

How to Apply:

To apply please send your CV and covering letter to recruitment@holidaygems.co.uk