Rafal Dabrowski
Great hotel for rest and relaxation. Very nice and helpful staff. Quiet and peaceful hotel, breakfast buffet but very varied, the cook prepares delicious omelettes. In a short distance (5 minutes walk) good restaurants with delicious Moroccan food. I highly recommend.
Waqarun
Terrible experience !
Arrived at 10:30am and we were told the rooms are not ready until 2pm in the afternoon we were left waiting in reception until 12pm when we were finally shown the room the room was not clean carpet wasn’t hoovered however fridge did not work in the scorching heat, requested a iron we were told we have to pay for it separately including clean towels everyday they told us there is a charge !
After complaining to the manager she swapped our rooms to luxury family room however we still had the same problems in the rooms, the room was not clean no kettle or water no complimentary drink or water bottle, after complaining about the fridge 2nd time an engineer was sent to the room who was fixing the plug sockets as well as fridge because nothing in the room worked including lights !
It gets worse saw one or two cockroaches every night whilst we stayed, we had to beg and keep asking for normal hotel service whilst we were there the floor was never cleaned everything was stained including towels and housekeeping are thieves as they stole my daughters jumper that she arrived in and her travel pillow,
She was very upset I still can’t believe after the terrible treatment they steal from you too ! The pools are not cleaned and rubbish is not picked up by the pools either, the worst experience ever
Breakfast staff were okay but not approachable and they look miserable every morning with the same breakfast !
Would not recommend this hotel save your money only good thing was its location and nice building.
Sufian
Absolutely terrible experience – avoid this place at all costs.
This has honestly been the worst experience I’ve ever had abroad. The manager was incredibly rude and unhelpful throughout our stay. My young son suffers from eczema and occasionally bleeds during the night. Instead of addressing this with any empathy, the staff waited until the fourth night to tell us there was blood on the sheets—then had the audacity to charge us £380 for four nights of sheets, which is completely unreasonable and exploitative.
The Wi-Fi barely works—it’s so bad that you might as well not bother trying to connect. On top of that, the place is infested with cockroaches, and there are no proper ceiling lights—just a few dim lamps that don’t light up the room properly.
Breakfast was another disaster. I literally saw ants crawling in the food, which made me feel sick and completely put me off eating there again. And to make matters worse, the plug sockets stopped working during our stay, making it impossible to charge our phones or use basic appliances.
To top it all off, one day my shorts accidentally fell over the balcony. I asked the housekeeper for help, and while they initially said they’d assist, they left me waiting for over 30 minutes with no follow-up. In the end, I had to dangerously reach over the balcony myself.
This place is unsafe, unsanitary, and run by staff who clearly don’t care about guest wellbeing. I strongly recommend you look elsewhere—this is not worth your money or your peace of mind.
Nisa Ahmed
This is an honest review :
I don’t understand the numerous complaints about the tiniest little things in some of the reviews I have read.
In my opinion, for the price we paid it’s a nice hotel, lovely smell as you enter the lobby and reception . It’s clean and airy, nestled in beautiful grounds and the reception staff were polite and helpful.
It’s great Value for money, big airy rooms, nice beds, clean linen with toiletries provided.
There was no kettle or complimentary tea or coffee in the rooms but we had our own tea bags and asked for a kettle, which was instantly provided.
The Lock on the balcony door was faulty and was fixed straightaway.
The breakfast was lovely!
Clean big area with comfortable seating - a variety of foods, hot and cold, tasty omelettes cooked by the chef, nice selection of salads, cakes and pastries all fresh.
Arabic tea and coffees all in ample supply.
NO COMPLAINTS, everything was perfect for us and we are thoroughly enjoying our stay.
Book this place with confidence, it is great value for money and close to all the great attractions, a little shopping mall 5 mins walk away too!
Yusuf Zainab
I had an amazing stay at this hotel in Marrakesh! From the moment I arrived, the staff were incredibly welcoming and hospitable, making me feel right at home. The service was excellent every staff member was polite, attentive, and always ready to help.
The breakfast was a solid 10/10.The chef did an amazing job, offering a variety of delicious and fresh meal every morning. The environment and location were also perfect, making it easy to explore the city while enjoying a peaceful and comfortable stay.
Overall, I highly recommend this hotel to anyone visiting Marrakesh. The hospitality, cleanliness, and attention to detail were top-notch. I will definitely be coming back!
My Booking
