Lorraine Rodriguez
Location superb. Very central.
Room great on the whole, we had a superior triple room, with a lovely view of the sea and bay and town, but is lacking some basic features to reach its 4 star status.
- hooks in the bathroom to hang towels on when used and do not need to have towels changed.
- small ledge in the shower to put shampoo etc.
- hand held shower head should be higher as it is at waist height which is too low.
- light in bedroom not working which should have been spotted by housekeeping before signing the room off as suitable for the next arrivals.
- no mirror in main bedroom (always handy for putting make up on when the bathroom is in use).
- not enough plug sockets or USB sockets on either side of the beds.
- no spy hole on the bedroom door to be able to see outside the room when someone is outside.
Buffet Restaurant
- we had breakfast only. Was very poor standard for a 4 star hotel.
- poor quality food - not fresh bread, croissants, hotdog sausages served not even proper sausages, omelette at the show cooking very watered down and not as thick as should be - why not break the eggs fresh at the time, beat and cook for the customers?
- yoghurt selection very very limited. Only 'sabores' none with fruit pieces.
- 10.30am the lights of the buffet table of the restaurant were turned off. I know breakfast is until 10.30am but this means you can enter the restaurant still at 10.30am, so food should still be available until at least 10.45am. Terrible management of time.
PLANTA 20 bar - highlight of why we booked this particular hotel.
-Tonight (Sunday) 22.20 we went in and told terrace was closed as it had rained this morning so was closed. Had not rained for a long time since so should have been available if customers wanted to go out. It wasn't raining or so cold.
- asked for cocktail but no cocktails. As they had already cleaned the cocktail equipment! Asked please as that was why we came back to the hotel to enjoy a cocktail but told no!
This is a real shame and Terrible service. We understand that the bar closed at 23.00 but there was still time. Not usual practice in a 4 star or even 3 star hotel. Keep to the closing times with a full service please.
We will not recommend the hotel apart for the location and with room only.
Sally
Great location close to the old town and tapas area. Fabulous views. Quiet but central.
Hotel clean. Breakfast selection really good.Lots of choices, hot and cold.
Rooftop bar great. Service and cocktails good.
Standard double room with balcony spacious, well equipped, English news channels. Great shower.
Parking under hotel safe and spacious.
Negatives. Long wait for lifts. Surly receptionist. No shower gel.
Got locked out on balcony, had to shout for help outside of hotel to be released. Safety issue here!
Will be staying again. Overall a good experience.
Tyl Mickle
Location is right next to old town. McDonald’s Burger King and kfc close by along with a Starbucks, hotel is always well air conditioned, our room on the other hand, we booked a double superior and we received a twin room, with the beds bolted down so cannot move them togther to make a double. Me and my partner found this annoying at first as we are a couple and want to sleep in the same bed obviously, however we both adapted to it and actually appreciated the space to stretch, we mentioned to reception about our “ double superior “ and was told I had to ring up 2 days before we got there to request our room be a double, which is strange as I booked a double. But other than that they were helpful 👍
Huw Wehrle
I stayed only for 4 nights in November to be honest absolutely fantastic from check in to check out ! Breakfast was excellent 👌 Nadia who serviced my room was brilliant absolutely spotless .
Indoor pool for winter and gym were great additions.
Cannot wait to revisit
Ty Mickle
HOMOPHOBIC , paid for a superior double room for me and my partner for my 19th birthday, gave us two single beds.i asked management to be moved to a room where we cooked sleep in the same bed and was told that’s not possible, so they not only put us in the wrong room but refused to correct their mistake, rooms were hot and I mean very hot like hotter than outside, very uncomfortable when I asked for the air con to be on I was refused, like sorry what, it’s literally 30 degrees outside, the single beds couldn’t even be moved together into a double as was bolted down, really disappointed and I feel so worthless, do not stay at this hotel . Not LGBT friendly
My Booking
