Mike van Dongen
We had the best babymoon! Great hotel, superclean, and friendly staff. The place is perfect if you want to recharge, but still stay close to Palma and the mountains to head out.
My wife lost her wedding ring. She found out in Amsterdam and had contact with the hotel. They took it very seriously and kept us up to date. They even found it after 2 days of searching and it’s now on it’s way back to us!
Ida Linnersten
Had a great stay here, clean rooms and amazing breakfast. Very cute surroundings but a little bit touristic. Hard to find parking around hotel though so we had to walk a bit from further up the street. The only thing that I though was negative was that you have to pay 15€ per day to use the sun beds by the ocean… should be included in the price for the guests I think or at least there should be a better price for guests.
bethany mcdonald
quite nice! Just been refurbished however when we were there lots of renovations were still being completed and there wasn’t a spa at the time which was disappointing. Most of the staff were absolutely gorgeous- but most especially Alina and Ismael that were at breakfast. They were some of the kindest servers I have ever met. Location is great and we loved the town of Sant Elm as well 😊
Justin Dookoo
What an amazing experience. The hotel is rated 4 stars but given its renovation, the quality of food and the great service we received from all staff we can easily say this is better than most 5 star resorts. The location is great, has a quieter more boutique hotel feel. The staff went out of their way to make us feel special and were generally on top of things. They did an amazing job with the renovation it feels upmarket but with a Mallorca vibe. The new spa that opened was amazing, had the best view and the pool very refreshing. Then the sun beds out front were expensive to hire, but I actually now commend them on this, normally people at other resorts claim a subbed early and never show up to actually use it, at least we were could specifically book the sunbeds for the day and these are probably some of the classiest sunbeds in the whole of Mallorca and it’s right next to a quieter small beach that feels private. All in all we felt like we got more than we bargained for, we normally don’t stay at the same hotel twice but we will make an exception for them. Also a great place for younger kids. Thanks to all the staff and the managent at Universal Aquamarin we appreciated the effort!!!
Christian S.
Scroll down for conclusion:
Arrival: ⭐️⭐️⭐️⭐️
Unfortunately, the hotel does not have its own parking spaces. It is not only the issue of their absence, but also the problem of finding a suitable spot nearby, which can be challenging. However, once you find one, you are warmly welcomed. The service staff guides you to the cozy lobby and offers you champagne or orange juice. After submitting your ID, the check-in process is taken care of by the staff without the guest noticing. After a short while, the guest receives a wooden room key. Although only one out of the two elevators was available, there were no restrictions or long waiting times.
Room: ⭐️⭐️⭐️⭐️⭐️
First and foremost, you will definitely be impressed. The initial impression of the room is simply overwhelming. Everything in the room is designed to provide a view of the sea at all times, whether you’re showering, brushing your teeth, watching TV, or lying in bed. The room was meticulously cleaned and equipped with modern amenities.
Service: ⭐️⭐️⭐️⭐️⭐️
The entire service staff is excellently trained and always strives to make the guest’s experience exceptional. The best and most cost-effective way to make the guest happy is through the constant smiles they receive. However, there are also days when you sit at the breakfast table and are not approached even once.
Breakfast: ⭐️⭐️⭐️⭐️
Unfortunately, there are hardly any vegan options, despite being advertised differently beforehand. In other words, there is a lack of fresh raw vegetables such as tomatoes, cucumbers, or bell peppers. There is no real vegan spread (not even margarine). However, vegan options are provided upon request. Initially, it was a bit awkward, but it improved over time and became more delicious. The selection of bread is rather limited, but very fresh. The variety remains almost the same, but with consistently high quality. I appreciate the efforts made.
Dinner:
Cannot rate as it was not utilized.
Conclusion: ⭐️⭐️⭐️⭐️
A beautiful and peaceful hotel to relax and unwind. In my opinion, the guest always takes center stage, and if something is missing, every effort is made to satisfy the guest. The price-to-performance ratio is justified, although some “extras” can be quite expensive, but I am referring only to the room rates. The deduction of a star is due to the lack of private parking spaces and the constant need to inquire about vegan food. I would gladly return and highly recommend the hotel.
Note to the hotel:
Perhaps it would be possible to rent an area from the parking attendant of the surrounding paid parking lots to offer guests a discounted or free parking space. Additionally, the labeling of vegan dishes is not always accurate. For example, “Nutella is not vegan” is labeled as such. Similarly, raw vegetables could be of interest to others as well.
My Booking
