Megan Bjoko
Perfect hotel located on the front see row in Altea. Impeccable service! Reception personnel was amazing and so helpful. Rooms are big, clean and can have amazing see views. 3 outside swimming pools. Recently refurbished, the entrance and main bar are just stunning! Great hotel, i highly recommend.
Kamilka Laun
It's a beautiful hotel, it only has one flaw, and that's the SPA, it's paid, it doesn't matter, only the opening hours are against people!!! I wanted to pay from 2 p.m., unfortunately it is closed until 5 p.m. I love SPA only in the evening it's late people are going to dinner !!! Changing the time in the SPA would be good. I definitely don't know if I'll go there, I'd rather go where the SPA is open all day
Franek Franek
The hotel is very quiet and clean, but for a 5-star hotel it is a bit lacking. The rooms are normal, nothing special, the TV is supposed to be Smart and everything is locked. There is no Bluetooth to send a movie from your phone or Netflix. The swimming pool that is included in the room price is very poor. Of course, if someone pays separately, the Spa has a different pool and all the extras are of the highest quality. My pool is a shame, the windows were open, the water was cold, the air conditioning didn't work, and there were dead cockroaches in some places. The whole stay was so-so. As I mentioned, the windows by the pool were open, the air conditioning didn't work and the water was cold, the mattresses were very hard, but it didn't matter because everyone needs something different. The only thing I don't understand is that the TVs are locked and you can't connect them using your phone and bluetooth lock. Moreover, there is Russian television!!!!!! This is not acceptable !!! There is a war going on, they are not in the European Union at all, and you have their television and you still receive guests from Russia. Shame and lack of honor for Spain.
The dark horse of this hotel is delicious food in all forms. Fresh and very tasty. Congratulations to the entire kitchen crew.
The cleaning service and everything related to cleanliness is ok.
Yuliya I.
This place is absolutely amazing! Staff is very helpful and polite! We arrived early and our room was ready, we didn’t have to wait until 4pm. Breakfast buffet has many options and everything is very tasty! Pools are big and very clean. Rooms are clean! We had a beautiful sea view room. Overall it was a beautiful stay, I would definitely come back.
amandine vynck
When we arrived the front desk welcomed us well, but then we went to the room and did not feel that we knew everything well about the hotel. It might be better to have a letter with all opening hours/rules and accommodations.
In the bathroom we found mold in the shower and hair on the wall.
Also on the terrace where the water can drain there was all hair ( see photo)
We had also asked for a 2 person bed and not 2 separate 1 person beds.
At the pool there was smoking, as a result we found cigarette butts and ash in the pool. This was disgusting.
Nothing was said about the lifeguards smoking ban. For children this is really not recommended!
The first days there was 1 cleaning lady who often forgot the trash , did not mop and was not really friendly. Only the last day we were there came 2 other employees who did make the room very clean.
We found this hotel certainly not worth 5 stars.