Marina PENARANDA
At first and reading some reviews we came with a lot of expectations and we were worried to be disappointed… but nothing at all ! It was a wonderful stay !! Everything was perfect. The resort is so beautiful and quiet, well maintained. Okay rooms are a bit old but they are clean, beautiful, spacious, and the service is high quality.
We cannot recommend more this place !!
The Mercado buffet was great!
The serenity pool is a gem for people who want to enjoy the swimming pool in a quiet area.
The only bad aspect is the Bleu Bar : okay the place is really cool but the service is really too long. They sometimes wait for the end of the happy hour to get your order.
But otherwise we love every single moment and place of this hotel !
Nithin Holla
Stayed here for 5 days, rooms were good, weather was pleasant due to the cool breeze coming from the ocean. Various bar and restaurant options available within the resort. Chefs consider personal requests regarding different food preferences. The spa, sauna, swimming pool are also available here. A well maintained lawn, different type of birds all around you, heavenly oceans waves, luxurious room and amazing staff added to our wonderful experience!!
Jeff Schwamb
A remote resort hotel with a lot of amenities. The family rooms are great with bunk beds. With three pools, you never have to wait for a lounge chair, or you can take plenty of the ones located on the beach. Edgewater is the better restaurant but reservations can be hard to get at times. The service by the porter was top notch with arranging activities. Highly recommend a family vacation here.
Morgan Sebree
All of the staff were super helpful, accommodating and very friendly, making the stay much better than it would’ve been otherwise. The resort itself is pretty rundown. We had termites and ants everywhere in our room and there was a leak in the window causing our room to flood one of the days.
The bar chairs were filthy and the pool chairs were old metal things that needed to be replaced and were a bit of an eye sore on the beach. We opted for paying to stay at neighboring beach clubs that were much nicer. Edgewater cafes food was fine but the restaurant itself was also run down and lacked ambiance. There was trash in the front of the restaurant and they kept all of the kayaks and water equipment right next to the tables which was odd. We spent a day at the Plantation expecting a bit of a nicer experience but again this facility was extremely rundown and not well taken care of.
As mentioned, the staff were awesome and I feel the resort has a lot of potential but it needs a major face lift and deep cleaning.
Urmilla Sookur
Upon arrival, I was greeted by Diksha, whose warm and friendly demeanor set a positive tone for my stay. The check-in process was smooth, and I was immediately impressed by the size and spaciousness of the room. The bed was comfortable, and the overall layout was inviting.
However, as I settled in, I noticed some areas that could use improvement. The bathroom tiles appeared aged and in need of replacement, which detracted from the otherwise modern feel of the room. Additionally, discovering a stained bedsheet and a stray hair upon pulling back the covers was disappointing and raised concerns about cleanliness standards.
One standout feature of the resort was the innovative app available for guests. This convenient tool allowed me to request housekeeping services, explore the menu offerings, and access information about the resort’s amenities, including room service options.
I must extend my gratitude for the complimentary cake, fruit basket, and sparkling wine provided for my anniversary. This thoughtful gesture was a highlight of my stay.
However, I was disappointed to find the mini-bar empty upon arrival, and the exorbitant prices for refilling it were off-putting. This lack of stocked amenities detracted from the overall value of the stay.
My dining experiences at the resort were mixed. While the live music at the Blue Bar on Saturday night provided a lively atmosphere, the service was slow, resulting in longer-than-expected wait times for drinks.
The Mercado restaurant, however, was a disappointment. The food lacked flavor and variety, and the buffet offerings felt uninspired. The omlette station attendant seemed disinterested and failed to accommodate my request, while the pastry and dessert selection appeared stale.
Similarly, the Edgewater restaurant’s a la carte menu left much to be desired. With limited options and lackluster dishes, the dining experience fell short of expectations for a 5-star resort. The lack of ambiance further diminished the overall dining experience.
Unfortunately, the low point of my stay occurred on my last day during lunch at the Mercado restaurant. The pasta and white sauce were spoiled, resulting in sickness, vomiting and discomfort that persisted even after leaving the resort.
Despite these shortcomings, I did appreciate the resort’s expansive swimming pool facilities, which provided a relaxing retreat during my stay.