Anand
Overall a great hotel. The staff were courteous and always look looking to serve. The hostess (Maya) in the restaurant was so sweet and loving towards my daughter which made her experience great. The waiter were very friendly towards my family. Overall my daughter said Mykonos was her best part of our Greece visit. If we come back we will stay here again.
Pros:
- Great room
- Customer service
- Private Beach with food service
- Great pool
- Amazing breakfast
- Free shuttle service to town
Cons
- Bathroom design meant for couple. See through glass design does t really work well when you have children
- Free shuttle service to town has limited time schedule which is not very convenient especially when going in the morning or coming back in the evening
- Beach menu not vegetarian friendly. Only one salad option
Tomas Nesvorny
We booked a higher category suite with a hot tub so the room was certainly large and had a lot of space. The hotel and grounds were well maintained and service was overall good. Rooms had nice amenities, decent design and housekeeping was ok. Hotel has a really nice pool, but we came here to spend days on the public side of Elia beach to be honest. Breakfast offering was great and well maintained. If you want to go to town, there is a great shuttle bus service that actually makes up for paying a taxi and takes very similar town so you can go downtown without a hassle as if you have been to Mykonos, you know that getting anywhere in a taxi is always a hassle. Breakfast service could have been more attentive, but otherwise we would love to come back next Year.
Chris I
This is a nice facility, but the staff falls completely short of expectations a reasonable person would expect at a luxury hotel. We stayed 5 nights in May 2023. Front desk staff was woefully inept. Nearly every request was met with confusion. The pool bar manager was terrible (screwed up multiple orders). Room service was slow. At breakfast (which was otherwise nice), it took an exceptionally long time to get a cup of coffee brought to the table every day. Facility-wise, my only complaints are the hot-tubs were not filled and while there is a microwave and two burner electric stove-top in the room, there is no refrigerator other than the mini-bar fridge which you cannot empty and use, unless you want to pay for all the over-priced stuff inside (we asked for the items to be removed and the front-desk said it would be, but they never did -- after three requests, I gave up. The hotel has a limited bus to town which no one told us about at check-in, but like most things at this hotel, there was a lot of waiting and confusion about the busses with staff (this should be something that operates like clock-work, but did not at Avaton). Overall, our stay was nice, but the staff at this hotel needs a lot of training and retraining, as even simple stuff was completed inefficiently and slowly. Management should be embarrassed. Waitress Anna-Maria G. was one of the few employees who stood out with great service.
Luke Schock
This hotel is beyond amazing. The check in experience is peaceful and relaxing. The daily breakfast is over the top. The pool attendants are constantly looking for ways to make you happy and help. They give you free facials and fruit and juice poolside throughout the day. Mr. Martin the GM has assembled a staff of the most friendly, guest focused people I’ve ever seen. My wife, son and myself felt like we were family while we were there with little individually tailored touches throughout our stay that made us feel at home. We stay at the Ritz, Four Seasons and our many other high end hotels and the service exceeded even those. We want to come back for two weeks next trip. Thank you to Anna Marie, our waitress many days, as well for a wonderful experience.
Sarah Morley
Rooms and views are amazing- spa was decent- and bar was good. Service was terrible. Very uninformative staff upon arrival- a tour of the hotel amenities and then “see ya” no mention of room service etc. no one asked us if there was anything we planned to do and no options- very isolated with little to no transportation options. They pretend they will take care of anything you need but ultimately they do not. Santo Pure in Santorini was 100x better. The view and rooms are excellent but rent a car and hope you like their restaurants because they don’t allow delivery from the outside… you know in case you want local restaurant food. We found that out AFTER we ordered and we’re told to walk down the hill to receive and walk back up. Sounds like a silly complaint but it’s VERY steep. At Santo Pure they had golf carts and wanted to drive you everywhere, we often walked but after a long day of walking it was super nice to be offered a ride up a steep incline. Here, not even an offer to help. We’ll stick to Santorini and Crete from now on. 5 star hotel and prices 2 star service