Annalise Andre
Lovely resort. We had to upgrade to super all inclusive which is a shame and we still didn’t have access to all drinks. For an extra 100 euro, it really wasn’t worth it at all. When we arrived the room was lovely however the sitcom was leaking so we boiled in the room on the first night until an engineer came the next day. The entertainment was almost non existent. The resort is so big you have to get a buggy almost everywhere. The buggies are nearly never available. The pool was lovely and the spar was great. However the water for the spar was freezing. The food was very repetitive however on 1 occasion they did do a really nice BBQ. I’d say the biggest let down was the entertainment. We could hear music from other hotels that sounded more fun. And because the resort is in the middle of nowhere, there’s barely anything that you can go do outside of the resort because nothing is in walking distance.
Sam Wilson
Great for a quiet getaway. It's in a secluded area but lots to do on site. The staff are friendly, the hotel is clean and the food is nice. I've seen other reviews about dress code, you can wear shorts to meals, they mean to wear a t-shirt and not come in straight from the pool. It's worth a visit.
Christine French
The staff are the best thing about this hotel, they were all amazing. The mosquitoes were the worst thing. If you are considering doing the upgrade please read all of the information, as we found that it still does not include all of the branded drinks, you still have to pay for certain ones, which I felt was unfair. The food is good but sometimes things were cold, granted a microwave was provided but sorry I don't feel I should be warming my own food whilst on holiday, and the variety of food was not that great either. The smaller pools suited us as they were quieter and right by our apartment, which was great. Don't bother with the alarcarte pool side restaurant, food was lovely but the drinks were twice the price of the pool side bar. We enjoyed our holiday here very much but have definitely had better elsewhere. Again well done to all the staff they were so good.
John Stewart
Advertised as 5 star, i can say hand on heart, they are far from that. 3 star is more realistic. Food is disappointing, spouts and undercooked eggs for breakfast yummy, room was clean but basic. Room service closes at 2300 tried at 2230 and was told it was too late??
Beach bar charges for drinks, if you get room service it comes with a charge plus the cost of the food.
On the plus, staff are friendly, grounds are clean.......
Bicky Goollam Kader
Very lovely hotel. Clean , beautiful marble in the main area of the hotel and reception . Reception lady Katarina was exceptional, and explained everything perfectly. We had to carry our bags to the man down the main steps to reception sitting on the buggy waiting to take us to our room. The room we had was not a 5* one but it was clean , tidy ,spacious and had a nice big wardrobe and lots of drawers. No little free items like a shower cap, or cotton buds in the bathroom. Tea and coffee making facilities were always replaced but no milk was ever left and we were a fair walk from reception. The shower head was in the middle of the bath not at the head of the bath and it faced inwards to the wall so showering was tricky so let maintenance know. The bath was a jacuzzi but the dial to convert the plug from shower to bath was broken so everytime someone had a shower or bath the water wouldn't drain so had to call maintenance/reception. Just asked the man to take the plug out for us in the end so unfortunately no more Jacuzzifir the little one. One large restaurant served breakfast lunch and dinner it was very nice and spacious when we visited. A good array of foods not much choice for children like chicken nuggets fish fingers though.. Unfortunately nearly everything was served luke warm on cold plates so was cold by the time you returned to your seat. Drinks are self service. Plates are cleared away by waiting staff adequately. There is a microwave I noticed on the last morning next to the coffee machine. Even though this seems negative I highly recommend this hotel. It is beautiful here. The pools and bar staff amazing. The Beach is only a 15 minute slow walk and is really lovely. We had a 5 year old with us who loved it and the playground there. Bring bug spray and savlon as ants , mosquitoes and midges everywhere.