Elounda Residence

Marti

My wife , I and our grandson had a great time at the hotel. We enjoyed the food / buffet very much as there were always a wide variety of dishes available at breakfast and dinner time. Even give my wife a lovely birthday cake when they found out!! Room was nice and cleaned every day. Pool areas were good as were the water park. George and the team in the restaurant were always very welcoming and professional. Ilias, Anne Marie and Kris in the bar were great. The hotel was up in the hill side which for us was fine as we got some good exercise. Hope to go back next year.

Andrei Costin

Booked for 1 week with my daughter for half board. The hotel is at close proximity to the airport, situated in a very quiet location. Sat in the balcony at night and couldn’t hear anything else but the crickets. The view is amazing, the sunrise from the terrace is hard to beat. Elounda is situated at walking distance with a good selection of shops, a great little bakery and great restaurants to eat. All the people working at the hotel are absolutely amazing, always smiling and happy, helpful and knowledgeable about the area and the places to visit. All in all a great visit, lovely place for a holiday .

David Henderson

We stayed at the hotel at the end of August 2023. We booked a package through Jet2 which we find works extremely well. There were staff at Heraklion airport to greet us and guide us to our bus transfer. Upon arriving at the hotel, there was a mix up with bookings (we had booked quite last minute so this could be a factor) but the lovely gentleman on reception was excellent to get us looked after. This was brilliant considering it was during the night. There is a fantastic gentleman who helped us with our cases to get to our room. He was so helpful and kind. The room was very clean and perfect for our stay. We had a family room which slept the 4 of us very comfortably. The food on offer in the restaurant is excellent. There was a great selection available and our children had great options too. The staff looking after the restaurant were very efficient and very friendly. There was no electricity one morning for planned maintenance but the breakfast was absolutely outstanding. Highly impressive. Well done to the staff for looking after the guests! The snack bar near the pools is brilliant during the day. Ideal for busy kids. The bars have many drinks available. I loved the fact that a husband and wife work there looking after different bars. They were such lovely people and really provided a special experience for our trip. Walking around is great exercise as the hotel is on a hill. The saltwater pools seem to be much better for your skin and I liked that there wasn't the smell of chlorine. Remember to pack goggles though. My son really loved the football pitch. He met some really nice children to kick around with. The shop near reception was well stocked and very reasonable for prices. She's such a lovely lady that runs the shop. It was a huge pleasure to meet Pavlos and his dad. They have a fantastic hotel. We are planning to visit again. It is such a beautiful island! Highly recommended!

Jordan Vaughan

We have just returned after a family holiday. The hotel is just amazing and Elounda is too! The majority of the staff at the hotel are so so helpful, and really couldn’t do enough for you. (Some staff weren’t as approachable). The room was basic for a family apartment but had everything we needed, even air con included mega!. And at first we weren’t happy but we moved the room around to meet our needs and was loads better. The room however wasn’t swept and the balcony was never cleaned, cleaning was just done very basic. The room had a lovely view from our room (10). The food at breakfast was good, a good variety of food. We didn’t really have lunch and dinner at the hotel as we ate out most days and evenings. We did stay in one night and the food was good, but cold and wasn’t served hot. Not a great selection for kids but was okay for one night. The bar staff were ace! Overall, absolutely amazing holiday. I have been honest in this review and would still rate my stay at 5 stars. Staff, service, food, room and Elounda were just brill. We will 100% be back next year, but as a family of four not three 👌🏼 Thank you

ENVY B0tty

Avoid hotel at all cost especially if your coming here with a family!! We've been here on a 2 week holiday and in that time they have had 1 kids disco the whole time, there's no entertainment for the kids as it states on there website, there's no entertainment team. There's nothing for your kids to do here except swim and go down 2 slides but even then the lifeguards on duty are irresponsible and dokt do there job at all. My 5 year old kid went up the slide and forgot to bring his armbands with him so went to go down and get them but the lifeguard had locked him in and had no way of getting down as the lifeguard was no where to be seen resulting in him having to go down the slide as was the only way down. The food here is stone cold most days, they mix foods from the day before and say it is fresh when u can clearly tell it is not, being a chef myself back home this is appalling and I would not feed it to a dog, You go to complain about it and they don't do anything they take to cold food back into kitchen and bring more cold food out. Try to speak to reception about putting a complaint in and they basically told me the same thing that the kitchen will make fresh food and then basically shooed me away, once again it comes out cold. The only helpful members of staff here are the bar team I couldn't expect better from them. The rooms are outdated with cracks in the door frames ceiling, an ant infestation ( complained to reception about it and all they done was give me a can of bug spray). The only thing that made this holiday good was that I had got engaged here but I will never be coming here again. If your looking for activities and entertainment you have to venture outside the resort as there is nothing here for kids at all. Majority of what it says on the website is a complete lie, it suppose to be a (family friendly hotel)