Bert Šega
The hotel, although officially designated as a 4-star establishment, substantively aligns more with a 3-star rating.
- Audible transmission of sound from the hallway and exterior into the rooms is noteworthy.
- Observable light infiltration from the hallway compromises room privacy.
- The absence of a bathroom fan or proper ventilation is evident.
- Rooms exhibit a suboptimal air quality characterized by staleness.
- Improvements are warranted in the cleanliness of cutlery.
- Within the dining area, a recurrent, loud telephone ringing is a noticeable disturbance.
- Singularly, the dining area offers restroom facilities for women; the male restroom is utilized by staff as a thoroughfare.
- The culinary offerings are satisfactory but tend to feature a mild taste profile, with an emphasis on quantity over nuanced quality.
+ The staff is commendable for their amicable and accommodating demeanor.
Alicja W.
First od all don't be suggested by malcontent opinions. Hotel is really nice place, has everything necessary to spend great time in Puerto de La Cruz. Location, good food, nice personel, clean rooms. I recommend for 100%
Dimi Tu
Stayed in the hotel for 1 week mid October and it was good.
Hotel and room - the building is somewhat old, but kept in order. In our room everything was working and in relatively good condition.
Staff - friendly. Like nothing special, but always with a smile and positive. We didn't have a lot of issues and got all information and support on a good level.
Food - we had breakfasts and dinners and it was tasty. The evening variance was very good as everyday there were at least 1 chicken, 1 fish, 1 meat dish + different salads + paella / rice / stew + pizza/pasta + various desserts. Breakfasts somewhat more standardized everyday, but tasty enough. The only real complaint is coffee. Coffee is straight BAD! It's whatever hot drink, but not coffee.
Location - very good with shops, supermarkets and a beach are just around. The only complaint was the crowd outside cheering for EURO 2024 qualification games every day. They were damn loud until after midnight.
Overall - great value for money. Recommended.
Luise Götzfried
Even though the toilet was clogged sometimes, which could be fixed at last, we had a really great stay at this hotel. The staff is very friendly and our room has been cleaned every day. Additionally, there's a supermarket and a black beach a few meters in front of the hotel, which you can even see from some of the balconys. The mentioned beach can be a little dangerous thus to sharp rocks, but if you walk a little longer aside the beautiful promenade, you come to many more even more beautiful places to swim and snorkel. The food was always decent there, with a great variety and multiple live cookings.
oliver robb
❌❌PROTECT YOUR CHILDREN & LOVED ONES FROM THIS PLACE! THIS IS NOT SAFE OR HYGENIC ❌❌
☣️⛔️DO NOT STAY HERE IT’S GROSS⛔️☣️
Has to be one of the worst hotel experiences I have ever had. 👎🏽 & they claim to be 4*
More like ZERO!
To start the receptionist was extremely aggressive & rude, dirty & disorganized. He was unkempt in old jeans & crumbled dirty white shirt & incredibly abusive. It was so bad even the security guard went behind the counter and told this crazed staff member to stop when he refused to give us our room key.
You can see directly the receptionists chaotic desk scattered with papers, old computer screens & rotten food wrappers from the moment you arrive
To your left there are the broken lifts & the entrance to the bar which beams brothel style lighting across the lobby & is blaring bad pop dance music so loud it’s tricky to hear someone speak right next to you.
This aging hotel is falling apart, filthy & unsafe. You can wait for over 20 minutes for an elevator if you can actual find one that works or isn’t covered in vomit.
The rooms are rotten & unhygienic, with worrying cracks on the ceiling, smashed sink in the bathroom & foul smelling mould. Paint splatters covered the curtains where they tried to hide the crumbing concrete.
The balcony window/door didn’t shut so it was extremely noisy. The balcony itself had a full ashtray on it, broken seat & cigarette burn marks over the railings & crumbling paint falling off everywhere.
The noise over night is deafening.
When we wrote a complaint email a few days later a repulsive email chain, forwarded from Noora Spezie at the hotel itself & Eliana Carboneras from the Checkin group, then Virginia Diaz (who was the most unprofessional person I have ever encountered, who apparently is a ‘director’ -who should clearly be immediately fired) attempted to ignore points made & photos we sent & then stated that ‘it is a family hotel & it’s very clean.’
Well that’s just clearly utter trite - see the photos attached for yourselves
This place should be closed down immediately & lose all its ‘stars’.
What a disgrace