Tabitha
I fell and slipped on the wet hotel floor in Turkey next to the restaurant when it was raining (the too relaxed staff then immediately put towels and a wet floor sign), the manager was saying it isn’t their fault because they can’t control it and I need to go to the pharmacy to buy my own cream and bandage. I complained to love holidays and management said I lied about it raining and the nurse was following me around the hotel to try make me sign a refuse treatment form to back up false claims.
The hotel also does not provide services they say they do and I have been harassed by hotel staff. Hotel food repetitive and cold, not tasty like other reviews suggest. Staff don’t speak good English mostly so you get ignored when asking something, there has been no rum for the whole week, no Turkish pancakes for most of the week when it said it was included. Have to pay for extras like cocktails, popcorn, turksish tea, candy floss, shisha (which isn’t good). People that keep coming up to you to get you to pay for massages, hair services, tattoos and more. The rooms have absolutely no soundproofing, can hear people talking at normal volume next door, can hear the loud people from the bar just across from the room, the balcony door was broken and didn’t open.
The only positive thing is the free water in the room, was honestly a waste of money as hotel is a 30 min walk from town so have to rely on taxis that will try rip you off and the free hotel shuttle bus service doesn’t always turn up, there’s a shuttle bus to town but not a return one. The hotel also has a rep that will meet with you to try convince you to pay triple price for trips saying the other ones can’t be trusted but the trips are still rubbish with poor food. Also think I got food poisoning from the food, spent hours on the toilet. If the management respond to this, don’t believe them, they’re condescending liars unfortunately.
Gave me an awful impression of Turkey, thanks- I now know which hotel to never visit again!
jolene 1980
Staying here at present food excellent beautiful hotel rooms clean staff pleasant . Evenings can be a little rowdy with some guests partying untill very early in the morning. Other than that great hotel local area worth exploring very nice little eateries.
Mateusz Appel
Overall experience very mediocre. Especially due to poles screaming around and behaving very inappropriate. Food was cold sometimes, fried meals were done on the same oil, so nuggets tasted with fish. The rooms were not silenced properly, so i've been hearing my neighboors making a farting competition next to my hotel room door. 10 minutes to the beach is a truth, location is very good. Mattresses are terrible.
Lauren Belisle
This hotel is a predominantly Polish. Almost everyone was Eastern European or Northwestern European.
I stayed in a 3 bed room on the restaurant side of the hotel, the room was well cleaned and presented but a little outdated and seriously lacked plug sockets, 2 in the bedroom 1 in bathroom. The overall quality of the room was adequate, firm but comfy beds and was fairly spacious but lacked in the fine details. There was some silcone around the shower and sink that was moldy and needed replacing and the ceiling in the bathroom had clearly been fitted quickly, several panels were bent or damaged.
The food was very tastey and the dishes changed daily, the staff in the restaurant were friendly and very helpful.
The pools were lovely and clean and the slides at one of them were a massive hit with me! The bar at both of them was well stocked and offered quick and friendly service.
The entertainment team provided amazing shows and activities, they changed day to day but the board that gave you a weekly rundown was wrong. Some of the days were mixed up and had a different days show advertised. But overall the entertainment was top notch.
Rhianne Ali
Arrived on the 17th April 2023 roughly 4am it took around 2 hours before we were taken to our rooms as one of the staff members got lost taking us up, down and around, got there in the end!
However not all was bad as they had many amazing shows and reception staff were lovely explaining the free shuttle service that takes you to the beach and alanya cable carts, to get to the grand bazaar you shouldn't pay anything more than 50liras!
You will get scammed with taxi prices so make sure to stand your ground!
Just wish we could have had a chance to play some table tennis it's really hard to get a hold of animation staff other than that I've enjoyed my time here and overall I'd give it a well deserved 4 out of 5stars