Daniel Scanlon
The swim up room was fantastic. Whilst it has been renovated the attention to detail isn't quite there and the previous aged decor comes through in places.
The welcoming touch of a bottle of wine and a thank you card was nice.
The privacy of the swim up room was great but like many resorts the pool was not heated which would have made the experience much better.
The food was good, with themed nights but regular dishes available for those picky eaters. Generally speaking it was exactly what you would expect from an all inclusive resort and nothing more.
The regenerate restaurant was closed during our stay so we can not comment on this.
The entertainer throughout the day was great, fun and energetic but didn't push people like some entertainers would.
The evening entertainment was poor unless it was run by the in house entertainer but the live acts were not in line with the general keeping of the hotels expectations.
The beech was walkable distance, there was plenty of shops near by within walking distance.
Would we stay here again? Yes we would, but another hotel with similar offerings would sway us if the price was cheaper.
Vanda Jakab
The hotel was near to the beach and shops. Free parking directly by the hotel or next to it on the street. The reception staff was helpful and kind. In the restaurant Ibrahim and Mohammad were always smiling and did a great job compared to the others. If you have a room on the higher floors you have a nice view of the ocean.
First of all the rooms are poorly renovated. I requested a double bed and got 2 single beds pushed together on wheels, which moved as soon you touched them. But okay. If you buy yourself extra water they won't fill up the water bottles in the room, sometimes you get coffee and sometimes you don't. The bathroom products are really bad and cheap, shower gel and shampoo in one. Luckily I brought both. Opening the balcony door is a real challenge. Maybe the next one to change out. The other parts of the hotel are maybe renovated but the pool areas are definitely not. The hotel front is a big glass wall, would be nice if it would be clean and would be also nice to go in on the front door, if it would work. The elevator is old and dirty, don't use it if you can. Breakfast was okay, you have a big enough selection, but could be better. The salad and the vegetables are from the last night and almost gone bad, it takes your appetite away. The snack "bar" on the afternoon is really sad and everyday the same food. It's open until 6.30 pm but you are not welcome after 6 pm. Dinner is just about eatable. If you go to dinner around 7pm it looks okay but if you dare to got after 8pm you will be greatly disappointed. They don't clean or fill up the buffet much. The tables are not set or even clean. The staff doesn't care. There is no cutlery on the buffet and I had to get it myself several times. Be careful about the plates, you will find several dirty ones between the "clean" ones. The hot dishes are presented in some pan with lid, ridiculous.
Furthermore I was asked if I wanted to use the safe in room and got a tiny key to turn it on, it didn't work. You also have to pay 20€ deposit for the ironing board and the iron, plus 1€ per day. I didn't get a receipt of my deposit or payment. I can understand somehow the deposit but that I had to pay for it in a 4* hotel and had to wait for it over an 1 hour. Maybe it was a 4* hotel in the 90’s but not anymore.
I hope our feedback helps the hotel to improve their service.
mandarynkaa
Nice place, the hotel is really clean and pretty. I think the food is perfect, varied and tasty! I don't understant comments about monotony, what else do you expect? There is everything you want - local and traditional food, meats, fishes and veggie options. You can go everywhere by foot. Sometimes you can see that it was renovated quickly, but this is a small minus. Very nice service!
Olivia Bradley
Me and my dad came to this hotel at the beginning of January 2024 it was absolutely amazing. It was clean, the staff were so happy and polite and I have to say the 2 lads who were the entertainment were fantastic this goes to Raul and David. They were both amazing and very active while we where there I will definitely be coming again next year at the same time.
James Smith
Humberto is absolutely amazing! What an energetic and welcoming member of the animation (entertainment) team. A true asset to the hotel! His ability to transcend from language to language in a breath is second to none! An absolute pleasure to be around!