Lindsay Couto

The beach is large with lots of chairs, it’s honestly spectacular. The pools are a great layout for families although they were far from clean and if you want a shady area to sit you have to go out at about 5 am to mark your spot. The food was enjoyable and the a la cart restaurants were very good. It was difficult to get an early reservation in order to eat before the babies had to go to bed, you have to go down to guest services very early and request this and then go back later in the day to confirm. The service was overall quite poor, that’s not to say all employees were unhelpful but it was a mixed bag depending on who you got. I had to fill bottles of milk for my baby and many employees would give me a carton for the room but I did have one woman flat out refuse and only offered me a cup which wouldn’t fill even the whole bottle. Also there is no non-dairy milk option so if you or your child has an allergy this would be an issue. We were travelling with family and young babes so we asked for rooms to be close together ahead of time and were refused any help both ahead and at the resort when we landed. We also asked to reserve cribs and we’re told they were first come first serve so we had to bring our own travel cribs to ensure our babes had a safe place to sleep. If we didn’t ask ahead we could have shown up with no where for our babies to sleep. The rooms are dated which wasn’t a big deal to us but the toilets didn’t flush very well and the room wasn’t always cleaned daily, we each had a day where a room wasn’t cleaned or towels weren’t replaced. Overall the resort is a great size and the pools and amenities are great for young families but I would say the service really needs to level up to match the same standard.

Megan whalen

If you plan on booking here I would suggest you read!! Let’s be honest if you have travelled anywhere outside of North America you need to understand life is slightly different and you will need to navigate. The pros - the outside of the resort is amazing, the beach, the pool great. Highly recommend spending a bit extra and having a beach front dinner it’s excellent. Pizza at lunch is a must, Japanese and French, if you eat at the buffet line up at the hot plates. Learn to tip it goes along way, everyone was kind and helpful. The rooms were fine, for the cost - sure could use some upgrades but nothing horrible that the view didn’t take away. The pool and resort activities were excellent and lots always happening. The cons - there is really no amenities in the room, no beer or alcohol, cleaning needs improvement the girl came in the room daily and made the beds but often left towels on the floor and did not even take out garbage. There were no decor on the bed daily and even though we said we were on a honeymoon nothing was done for us. Our biggest complaint was the buffet, all other things were not a big deal. I think the owner / managers need to read the consistent feedback and implement some tweaks overall it’s worth the price of paradise for a week. If you are a complainer and have high expectations I’d suggest perhaps you move along. If you want a week away and can navigate the Caribbean time, and enjoy the pool and beach amenities you will be fine!

Karla Park

The location was amazing, with a beautiful white sand beach. It is very convenient and easily accessible for everyone. The wait staff and entertainment crew was superb! It was a great time and place to go! Rooms need to be upgraded but overall the amenities around the resort was clean and in good shape.

Filipo Grand

Great choose for family, Long Beach for walking and several activities inside and outside the hotel. The food is fine, pools are big and great, it can be better the buffet and the restaurants reservations can be highly improved. The place overall smells like cigarettes smoke and some rooms are not good at all, bad smells like old wood wet, air conditioned with leak and the bar not have consistency in the cocktails because the preparation vary for the bartender, Small Gym

Robin Zitaruk

I recently took my family here and I wish I could say it was a great experience, but I can't. I have been to DR previously and loved it so wanted to share it with my family but it was a completely different trip. We started the first day with a room that had no flushing toilet and stunk like sewage. The air conditioning did not work and there was no fan. We paid to upgrade our room to a family room and on the surface seemed better but besides the size it wasn't. Again we had issues with the plumbing throughout our stay and our last night had no flushing toilet again. No one came to fix it regardless of asking repeatedly and being told 4+ times someone would be "right there". The air conditioning also never worked in this room and no fan. The lock in the kids side was broken so not very secure. Finally, the roof in the kids room leaked, not just a couple drips but poured through the ceiling, so bad we had to put down all the towels and ice bucket to stop it from flooding the room, again no one ever came. The housekeeping staff left the towels on the ground the next day and didn't give us new ones, so not amazing there either. We ran out of toilet paper twice and had to ask housekeeping after they had already cleaned our room then just went to the cart and got it ourselves. The plumbing was obviously as issue throughout as I repeatedly went into the public use bathrooms only to turn around because they were filled with human waste (poor reflection on the guests as well to continue using a facility that clearly is out of order). For the most part the staff was friendly but again, took multiple times of asking for something from multiple staff to actually get helped. This was especially prevalent during meals when you couldn't find a clean table or get a glass of water until you were finished eating. Perhaps there needs to be more staff available in order to make things run more smoothly and help the existing staff so they are not run off their feet. The grounds were beautiful and the pools were well maintained, the beach was lovely. The food was not exactly superb with some questionable textures but you can't expect the same food as back home, different ingredients and availability makes it a challenge. but we found something to eat every meal and never went hungry. I will say my son loved the chicken station and ate that pretty much every night. Overall, I wish this was a better experience, this was my kids first time visiting another country and I had high hopes. Not having a flushing toilet is not acceptable for the amount of money you pay for these vacations.

Dylan Coady

Absolutely love the occidental Punta Cana ! This was our second time visiting in the last 7 years and it was just as good as the first time! The food in the buffet always changed daily and you could find something for everyone,The drinks at the bar were always good and the service was amazing. Night time they always had great shows/entertainment on the main stage,the beaches were absolutely breathtaking and super clean. Rooms were also super clean and up to date,The restaurants on the resort were always nice and each one had a different vibe with great food. Customer service was always great and anything we needed was delivered right away. The pool swim up bar was a great addition and the bartender Yessi was AMAZING! Super friendly and knew exactly how to make the drinks perfectly. The spa worker Nelson was also super sweet and we were taken care of perfectly! Definitely would come back!

Chalena Thomas

Honest Review is that, the food is okay, the customer service is also okay…. but the entertainment is quite amazing. that recreation team ensures that there is always something to do regardless of weather age or language. I would considered coming back solely based on that! the foam party was the highlight of my trip. They are carrying the resort on their back

Do Jo

The service here was Amazing! The employees were kind, professional and caring. The a/c unit in the room, began leaking the 3rd day in. The meals here were above average. The beach was exceptional! There were some stellar scenic views.

Orquidea Sanchez

My family and I were there for 3 days and 2 night at the royal level rooms. The services was amazing. They were friendly and very attentive, specially Julian. Anything we needed no matter the time he was there. The food was good. We had our restaurant separate from the rest of the hotel but still were able to enjoy the whole hotel. I will recommend this hotel definitely will be coming back.

Shay

I regret staying at this resort. I went to a different resort in January and it was the best experience ever! I regrettably chose this resort because it had more than 8800 5 star reviews on trip advisor and I expected more and better. I love Dominican coffee, and for the 5 days I would have to chase servers down to get a cu of coffee. The hostesses at the main buffet are warm, welcoming and friendly but the buffet service needs to do better. For those 5 days, morning, noon and night, it’s hard to get cutlery, a clean napkin, and order drinks. I would suggest getting guests to pour their own coffee instead of waiting 30-40 min to have someone pour it for you. Terrible service. It was even worse at the seafood restaurant morning and lunch buffets. Broken coffee machine, slow service, made reservations last night and our dessert never came. We just got up and left and went to the buffet. Sad. I’m comparing this resort to another with less reviews. It’s a shame that this resort with the better reviews was in my opinion worse than the resort with less reviews. I will never choose a resort based on good reviews again. The gym on the resort was over capacity today at 8am. I can’t wait to go home. Other than that, my kids had fun:)

vlado hluska

Avoid buildings 15 & 16 (on the edge of the resort) as there is a service road behind them that connects the facilities. Noise from service vehicles, workers and trolleys starts as early as 6. Friendly and pleasant service surpasses this inconvenience however.

Paul Curtis

Spent the day there as a day guest. Good buffet for lunch, cocktails were good too - lovely beach but most of the shade occupied by hotel guests.

Dina Jankovic Kisselev

[This is a real review, not auto-generated like many of them I believe are here] Non-VIP, Superior Deluxe, 2 adults Overall, I think this is a 3* hotel, not really 5*. Our stay has been pleasant as we did not look for luxury, but there are a couple of things worth calling out: Positives: [++] The resort is big with many cool amenities (multiple restaurants / snack bar / buffet). You won't be bored even if you don't leave the hotel at all. [++] Buffet food is solid, with lots of options and good quality. There's also the option to book the Japanese / Mexican / Brazilian restaurant for dinner. [++] The superior deluxe room is spacious and clean, although it could benefit from renovation. Areas of improvement: [--] Some staff will try tricking you to sign up for a free VIP breakfast, but it's a scam to attend a 1hr presentation about travel deals. We declined it, and they kept insisting. Bad customer experience. Save yourself some time and don't fall for this. [--] The beach is a bit rocky, so either stick to the pool or bring swimming shoes. The pool is really good. [--] At check-in, we were told that we had to pay for a safe. I think it's better to include this in the price than announce it as a surprise.

LTR Harley

Hyatt has taken it over and fixing things for the better Not a 5 star facility but a good value for the price.

Miguel Pereira Leite

Now its "sunscape dominicus la romana" ( Hyatt group). Nice hotel ( still renovating after the brand Change. Terrible service/Staff. Slow, incompetent, Many Times nowhere to be seen, namely in pool, terrible free towel policy, making people reserve lots of sunbeds in pool and beach ( and dont use it) Making very very hard to find a free sunbed. Hyatt people: get your stuff together, fast, else this Will be a flop. For the time, the worst 5 start hotel experience in DR ( been in dominican republic Many Times)